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Workforce Manager Jobs in Pennsylvania (NOW HIRING)

Hackensack Meridian Health Inc.

The Manager, Workforce Management & Data Analytics is responsible for developing the strategy for workforce planning, healthcare technology, and performance analytics across both internal teams and ...

Aerotek

Bilingual Workforce Manager

Reading, PA · On-site

$54K - $58K/yr

As a Bilingual Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff ...

Aerotek

Bilingual Workforce Manager

Reading, PA · On-site

$54K - $58K/yr

As a Bilingual Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff ...

Aegon

Sr External Workforce Manager

Philadelphia, PA

$110K - $149K/yr

Partner with hiring managers to advise, educate, and influence on a wide range of external workforce activities and issues. Provide life cycle support for external workers including needs assessment ...

Automated Health Systems

Be Seen First

Workforce Management Coordinator

Pittsburgh, PA · On-site

Automated Health Systems, a dynamic healthcare company, has a Workforce Management Coordinator position available in McCandless Township. This is an on-site position in our Pittsburgh, PA office.

JEVS Human Services

Workforce Advisor

Philadelphia, PA

$44K - $48K/yr

Provide case management to assigned caseload; complete case notes and follow up services regarding ... Workforce Initiatives industry. * Proficient in MS Office applications (especially MS Word and ...

PMA Companies

Sr. Workforce Data Analyst

Blue Bell, PA · On-site

$82K - $103K/yr

Manage and transform data from current and legacy HCM, payroll, workforce management, recruiting, compensation, and other organizational sources into reliable, analytics-ready datasets. * Build and ...

Xiente

Workforce Case Manager

Philadelphia, PA · On-site

$45K/yr

Join our dynamic team as a Workforce Case Manager, where you will play a vital role in supporting individuals to achieve their employment and career goals. This position offers an opportunity to make ...

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Workforce Manager information

See Pennsylvania salary details

$25.1K

$76.6K

$162.4K

How much do workforce manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for workforce manager in Pennsylvania is $76,601.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $92,200.00 per year, depending on experience, location, and employer.

What is a workforce manager?

A workforce manager oversees productivity at a company. Your duties are to assess, analyze, and report on employee productivity at the individual, departmental, and institutional levels. Your job is to determine how best to utilize the productivity and skills of each employee using the techniques and theories of workforce management (WFM). You track labor time using daily, weekly, and monthly measurements. The career requires keen attention to detail and communication and problem-solving skills. Other qualifications include at least a bachelor’s degree in business and experience in human resources, service provision, or production.

What are the key skills and qualifications needed to thrive as a workforce manager, and why are they important?

To thrive as a Workforce Manager, you need expertise in workforce planning, data analysis, and a solid understanding of HR policies, typically supported by a degree in business, human resources, or a related field. Familiarity with workforce management systems (such as Kronos or NICE), scheduling software, and strong Excel skills are commonly required. Excellent communication, problem-solving, and leadership abilities help drive team performance and handle dynamic staffing needs. These skills ensure efficient resource allocation, cost control, and optimal employee productivity within an organization.

How does a workforce manager typically collaborate with other departments to optimize staffing levels?

A Workforce Manager regularly collaborates with department heads, HR, and operations teams to ensure staffing aligns with business needs. This involves analyzing workload forecasts, discussing shift requirements, and adapting schedules to accommodate fluctuations in demand. Effective communication and data sharing are crucial, as Workforce Managers must balance employee availability with service level goals. By working closely with other departments, they help maintain optimal staffing while minimizing overtime and reducing turnover.

What is the difference between Workforce Manager vs Workforce Analyst?

AspectWorkforce ManagerWorkforce Analyst
Required CredentialsBachelor's degree in HR, Business, or related field; experience in workforce planningBachelor's degree in Data Analysis, Business, or related field; skills in data analytics
Work EnvironmentOversees staffing, scheduling, and labor management; often in call centers, retail, or manufacturingAnalyzes workforce data, forecasts staffing needs; works closely with Workforce Managers
Employer & Industry UsageCommon in HR, operations, and staffing departments across various industriesUsed in data-driven roles within HR, operations, and analytics teams

While both roles focus on workforce planning, Workforce Managers handle staffing and scheduling directly, whereas Workforce Analysts focus on data analysis to inform staffing decisions. The roles often collaborate but differ in their core responsibilities and skill sets.

What degree do you need for workforce management?

A workforce manager typically needs at least a bachelor's degree in fields such as business administration, human resources, or management. Relevant skills include data analysis, communication, and familiarity with workforce management software; some roles may prefer or require a master's degree or professional certification.
More about Workforce Manager jobs

What are the most commonly searched types of Workforce jobs in Pennsylvania?

The most popular types of Workforce jobs in Pennsylvania are:

What are popular job titles related to Workforce Manager jobs in Pennsylvania?

For Workforce Manager jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Workforce Manager jobs in Pennsylvania look for?

The top searched job categories for Workforce Manager jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Workforce Manager jobs?

Cities in Pennsylvania with the most Workforce Manager job openings:

Workforce Manager jobs near you
Infographic showing various Workforce Manager job openings in Pennsylvania as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $76,601 per year, or $36.8 per hour.

Manager, Workforce Management

On-site

Hackensack Meridian Health Inc.
See more jobs at Hackensack Meridian Health Inc.external

Other

Re-posted 21 days ago

Hackensack Meridian Health rating

7.8

Company rating: 7.8 out of 10

Based on 362 frontline employees who took The Breakroom Quiz

Job description

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Manager, Workforce Management & Data Analytics is responsible for developing the strategy for workforce planning, healthcare technology, and performance analytics across both internal teams and vendor partners. Owns the reporting and analytics process, from ensuring data accuracy to creating executive-level dashboards and translating data into clear insights that guide business strategy to improve the patient experience. Uses advanced analytics, workforce management tools, and current industry best practices to ensure effective staff planning to deliver a high-quality, efficient service experience to patients within the PAC environment for the Hackensack Meridian Health (HMH) network. Balances daily operational leadership--which includes taking decisive action based on a deep understanding of how staffing and scheduling impact service levels and ensuring all service level agreements (SLAs) are met--with providing strategic, data-driven recommendations to senior leaders to inform long‑term business decisions. Leads a team of analysts, oversees all data and reporting systems, and fosters a culture of data‑driven improvement.

This position will offer a hybrid schedule.

Education, Knowledge, Skills and Abilities Required
  • Bachelor's degree in Business Analytics, Data Science, statistics, applied mathematics, computer science, Healthcare Administration, or a closely related field.
  • Minimum of 5 years of experience in a role combining Workforce Management and Data Analytics within a high‑volume contact center.
  • Minimum of 3 years of experience in people management, preferably leading a team of analysts.
  • Demonstrated expertise in data visualization tools (i.e., Google Looker, Tableau, Power BI) to create insightful dashboards and reports for executive audiences.
  • Experience with extensive call center telephony systems, including but not limited to Interactive Voice Response (IVR), Customer Relationship Management (CRM), Workforce Management (WFM), speech analytics, call recording, etc.
  • Excellent verbal and written communication skills, with the ability to present complex data and strategic recommendations clearly to senior leadership.
  • Problem‑solving skills, including but not limited to the ability to approach problems logically and troubleshoot.
  • Time management skills, including but not limited to the ability to manage and prioritize multiple priorities in a dynamic, fast‑paced environment.
  • Experience managing personnel directly and/or indirectly.
  • A manner that reflects honest, ethical, and professional behavior.
  • Operations management skills that include a proven ability to identify, collect, and analyze operations performance data and other related data to improve performance.
  • Proficient computer skills that include but are not limited to Google Suite and/or Microsoft Office platforms.
  • Advanced proficiency in SQL for data extraction, manipulation, and analysis.
Education, Knowledge, Skills and Abilities Preferred
  • Proven expertise and knowledge with Cisco.
  • Proficient in Google and/or Microsoft Advanced Sheets/Excel, Access, and/or SQL.
  • Experience in a healthcare Patient Access Center or a similar healthcare environment.
  • Direct experience managing or reporting on Knowledge Management, Intelligent Virtual Assistant/Agent (IVA), and Electronic Medical Record (EMR) systems (i.e., EPIC).
  • Experience managing vendor relationships and performance.

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!

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