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Workforce Manager Jobs in Scranton, PA (NOW HIRING)

ID Logistics

Manager, Operations

White Haven, PA · On-site

$82K - $115K/yr

With a global workforce of over 38,000 experts and 84 million square feet of facilities across over ... The Operations Manager is responsible for managing all aspects of a supply chain operation. The ...

Kane is Able

Manager, Operations

White Haven, PA

$82K - $115K/yr

With a global workforce of over 38,000 experts and 84 million square feet of facilities across over ... The Operations Manager is responsible for managing all aspects of a supply chain operation. The ...

ShipMonk

Sr. Client Experience Manager

Pittston, PA · On-site

Partner with RevOps and Workforce Planning to forecast demand, staffing, and productivity. * Lead ... At least 3+ years managing managers or multi-site teams * Proven record of driving improvements in ...

ShipMonk

Sr. Client Experience Manager

Pittston, PA · On-site

Partner with RevOps and Workforce Planning to forecast demand, staffing, and productivity. * Lead ... At least 3+ years managing managers or multi-site teams * Proven record of driving improvements in ...

ShipMonk

Sr. Client Experience Manager

Pittston, PA · On-site

We're looking for a Senior Manager, Client Experience to lead and evolve our client experience ... Partner with RevOps and Workforce Planning to forecast demand, staffing, and productivity. * Lead ...

Mattress Firm Inc.

Store Sales Manager

Falls, PA · On-site

$65 - $80/hr

Conduct workforce management activities (store staffing schedule, reconciling punches, etc.), utilizing Operations team support and tools. Ensure company policies, including appearance and ...

New

TekWissen LLC

IT PC Technician

Wilkes Barre, PA · On-site

$21 - $24/hr

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is with one of our ...

Apex Geotech Solutions

HR Administrator

Hanover, PA · On-site

Utilize HRIS (Human Resources Information System) platforms such as Workday, UltiPro, or SAP SuccessFactors for data collection, reporting, and workforce management. * Support project management ...

Wilkes-Barre

HR Administrator

Hanover Township, PA · On-site

$45K - $55K/yr

Utilize HRIS (Human Resources Information System) platforms such as Workday, UltiPro, or SAP SuccessFactors for data collection, reporting, and workforce management. * Support project management ...

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All JobsWorkforce JobsWorkforce Manager JobsWorkforce Manager Jobs in Scranton, PA

Workforce Manager information

See Scranton, PA salary details

$24.7K

$75.6K

$160.4K

How much do workforce manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for workforce manager in Scranton, PA is $75,644.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,000.00 and $91,100.00 per year, depending on experience, location, and employer.

What is a workforce manager?

A workforce manager oversees productivity at a company. Your duties are to assess, analyze, and report on employee productivity at the individual, departmental, and institutional levels. Your job is to determine how best to utilize the productivity and skills of each employee using the techniques and theories of workforce management (WFM). You track labor time using daily, weekly, and monthly measurements. The career requires keen attention to detail and communication and problem-solving skills. Other qualifications include at least a bachelor’s degree in business and experience in human resources, service provision, or production.

What are the key skills and qualifications needed to thrive as a workforce manager, and why are they important?

To thrive as a Workforce Manager, you need expertise in workforce planning, data analysis, and a solid understanding of HR policies, typically supported by a degree in business, human resources, or a related field. Familiarity with workforce management systems (such as Kronos or NICE), scheduling software, and strong Excel skills are commonly required. Excellent communication, problem-solving, and leadership abilities help drive team performance and handle dynamic staffing needs. These skills ensure efficient resource allocation, cost control, and optimal employee productivity within an organization.

How does a workforce manager typically collaborate with other departments to optimize staffing levels?

A Workforce Manager regularly collaborates with department heads, HR, and operations teams to ensure staffing aligns with business needs. This involves analyzing workload forecasts, discussing shift requirements, and adapting schedules to accommodate fluctuations in demand. Effective communication and data sharing are crucial, as Workforce Managers must balance employee availability with service level goals. By working closely with other departments, they help maintain optimal staffing while minimizing overtime and reducing turnover.

What is the difference between Workforce Manager vs Workforce Analyst?

AspectWorkforce ManagerWorkforce Analyst
Required CredentialsBachelor's degree in HR, Business, or related field; experience in workforce planningBachelor's degree in Data Analysis, Business, or related field; skills in data analytics
Work EnvironmentOversees staffing, scheduling, and labor management; often in call centers, retail, or manufacturingAnalyzes workforce data, forecasts staffing needs; works closely with Workforce Managers
Employer & Industry UsageCommon in HR, operations, and staffing departments across various industriesUsed in data-driven roles within HR, operations, and analytics teams

While both roles focus on workforce planning, Workforce Managers handle staffing and scheduling directly, whereas Workforce Analysts focus on data analysis to inform staffing decisions. The roles often collaborate but differ in their core responsibilities and skill sets.

What degree do you need for workforce management?

A workforce manager typically needs at least a bachelor's degree in fields such as business administration, human resources, or management. Relevant skills include data analysis, communication, and familiarity with workforce management software; some roles may prefer or require a master's degree or professional certification.
More about Workforce Manager jobs

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Cities near Scranton, PA with the most Workforce Manager job openings:

Workforce Manager jobs near you
Infographic showing various Workforce Manager job openings in Scranton, PA as of August 2026, with employment types broken down into 70% Full Time, 29% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $75,644 per year, or $36.4 per hour.

Manager, Operations

ID Logistics

White Haven, PA • On-site

$82K - $115K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 17 days ago

ID Logistics rating

5.9

Company rating: 5.9 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

329th of 366 rated logistics

Job description

About US:
ID Logistics (IDL), a global leader in third-party logistics, combines entrepreneurial spirit with a dedication to operational excellence. We were founded in Orgon, France, and have a US base in Scranton, PA. We accelerated growth in 2022 after merging with Kane Logistics just three years prior. Now operating as ID Logistics US, we provide comprehensive supply chain solutions across 50+ sites, powered by over 7,000 team members within the United States. With a global workforce of over 38,000 experts and 84 million square feet of facilities across over 400 sites, we're transforming logistics--and this is just the beginning!
Position Overview:
The Operations Manager is responsible for managing all aspects of a supply chain operation. The Operations Manager provides overall direction and oversight in the areas of performance, safety, P&L management, customer relations, continuous improvement, and associate development across multiple sites.
Location: White Haven, PA
Work Schedule: This position offers a set schedule; however, candidates must have open availability and be able to work any shift, including days, evenings, weekends, and holidays as needed
Travel Specifics: 25%
Competitive Compensation: Attractive annual salary of $82,000 - $115,000 plus a performance-based bonus
Key Responsibilities:
  • Direct the operations of distribution, packaging, and transportation to achieve company objectives and meet customer expectations.
  • Evaluate overall operations and develop short and long-term goals to meet organizational objectives.
  • Oversee all warehousing, distribution, packaging and transportation operations to ensure company and customer requirements are met.
  • Focus on continuous improvement and make decisions about enhancing value, service and effectiveness, and profitability.
  • Direct and oversee programs to ensure safety of all associates, equipment and property.
  • Ensure compliance with all company, customer, and government regulatory requirements.
  • Directly manage budget and P&L for operations.
  • Develop work plans ensuring appropriate staffing levels, managing labor costs, overtime and retention.
  • Maximizes quality and productivity by understanding and mastering all job standards for each function and evaluating performance variances in order to identify root cause, corrective action and training needs.
  • Participate in the collection of performance measurements per customer, vendor and/or site requirements.
  • Prepares and submits weekly and monthly reports.
  • Deliver a consistent, high-performance experience to our associates and customer.

Be part of a forward-thinking company that values creativity and continuous improvement. We offer opportunities for professional development and career advancement within a growing organization. Join a diverse, collaborative team that emphasizes respect and inclusivity. Enjoy a competitive salary package, including benefits such as health, dental, and vision insurance, 401(k) matching, and more.
If you are results-driven, have a passion for change, and a desire to make a significant impact, we would love to hear from you. Click apply today to join ID Logistics!
Minimum Requirements:
  • 5+ years management experience and comprehensive knowledge in a high volume fast paced 3PL, distribution, warehouse, and transportation environment.
  • High volume e-commerce experience
  • Strong background in both inbound or outbound
  • Critical thinking, problem solving and reasoning skills.
  • Ability to work effectively with diverse personalities and communication styles.
  • Proficient with Microsoft Office, databases, WMS, and other metrics measurement tools.
  • Strong presentation, writing and speaking proficiency.
  • Experience applying Lean, Six Sigma, or Kaizen principles preferred.
  • Strong organizational skills.
  • Experience with ADP platforms, including WorkForce Now, WorkForce Manager, ADPRM helpful.
  • Ability to work a flexible schedule to meet the operation's needs.

Preferred Qualifications:
  • Bachelor's degree in supply chain or Logistics or business-related field preferred.
  • 3PL experience.

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