Remote Workforce and Reporting Manager Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services and managed IT solutions. We are seeking a Workforce and ...
Remote Workforce and Reporting Manager Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services and managed IT solutions. We are seeking a Workforce and ...
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Remote Client Enrollment Associate
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... workforce. Apply today to start building your remote sales career.
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Remote Workforce information
See salary details
$25K - $37.5K
5% of jobs
$46.9K is the 25th percentile. Wages below this are outliers.
$37.5K - $49.9K
26% of jobs
The median wage is $62.4K / yr.
$49.9K - $62.4K
19% of jobs
$62.4K - $74.8K
11% of jobs
$87.3K is the 75th percentile. Wages above this are outliers.
$74.8K - $87.3K
14% of jobs
$87.3K - $99.7K
10% of jobs
$99.7K - $112.2K
4% of jobs
$112.2K - $124.6K
7% of jobs
$124.6K - $137.1K
1% of jobs
$137.1K - $149.5K
1% of jobs
$149.5K - $162K
1% of jobs
$25K
$76.4K
$162K
How much do remote workforce jobs pay per year?
How can I make 2000 a week working from home?
How do remote workforce team members typically stay connected and maintain effective collaboration with colleagues?
What is the best remote job now?
Will Amazon really pay you to work from home?
How to make $1000 a week remote?
What is the difference between Remote Workforce vs Customer Service Representative?
| Aspect | Remote Workforce | Customer Service Representative |
|---|---|---|
| Required credentials | Varies by industry; often includes relevant experience or certifications | High school diploma or equivalent; customer service training often preferred |
| Work environment | Remote, flexible locations, home offices | Typically office or call center, but increasingly remote |
| Employer usage | Employers across multiple industries hiring remote staff | Customer service departments in retail, tech, healthcare, etc. |
| Search intent | Looking for remote job opportunities or remote work roles | Seeking customer service roles, often remote or in-office |
The Remote Workforce encompasses a broad range of roles working remotely across industries, while Customer Service Representatives focus specifically on assisting customers, often remotely. Understanding these differences helps job seekers find roles aligned with their skills and preferences.
What is a remote workforce?
What are the key skills and qualifications needed to thrive in a remote workforce role, and why are they important?
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Full-time
Posted 18 days ago
Job description
Location: Remote
Workforce and Reporting Manager
Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services and managed IT solutions. We are seeking a Workforce and Reporting Manager to support a governmentcontracted call center by overseeing forecasting, staffing, scheduling, and performance reporting. This role ensures efficient use of Customer Service Representatives (CSRs), meets servicelevel requirements, and provides accurate operational reporting to internal leadership and government program officials.
Key Responsibilities:
- Manage forecasting and staffing processes to ensure efficient, costeffective CSR utilization.
- Develop and maintain annual, weekly, and daily staffing and scheduling plans.
- Work closely with Program Manager and Operations Manager to determine future staffing needs and balance workload across locations.
- Monitor performance against targets, identify gaps, and implement corrective actions.
- Review workforce management tools and recommend improvements to enhance accuracy and efficiency.
- Conduct ongoing assessments to improve forecasting, scheduling, and staffing processes.
- Produce and manage required reports, including:
- Daily and weekly performance reports
- Monthly invoice progress reports
- Quarterly work breakdown structure (WBS) reports
- Annual summaries
- Ad hoc and specialrequest reports
- Coordinate with government program officials regarding reporting requirements and status updates.
Qualifications:
- Experience in workforce management within a call center environment.
- Strong analytical skills with proficiency in Excel and reporting tools.
- Familiarity with workforce management systems (e.g. Genesys).
- Ability to interpret data, identify trends, and recommend operational improvements.
- Strong communication skills and experience supporting government contracts is preferred.
- Bachelor's degree in Business Administration, Operations Management, Statistics, Data Analytics, or a related field
Must be able to pass a federal background check going back 7 years without felonies. Must be able to pass a federal credit check.Â