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Workforce Manager Jobs in Florida (NOW HIRING)

Questx

Workforce Management Analyst

Boca Raton, FL · On-site

Support forecasting, scheduling, and capacity planning activities under the direction of the Workforce Manager. * Maintain and update Workforce Management system inputs to ensure forecast and ...

Questx

Workforce Management Analyst

Boca Raton, FL · On-site

Support forecasting, scheduling, and capacity planning activities under the direction of the Workforce Manager. * Maintain and update Workforce Management system inputs to ensure forecast and ...

Hypower, LLC.

Workforce Agency

Fort Lauderdale, FL · On-site

Hypower Workforce Agency Job Posting Equal Opportunity Employer, including disabled and veterans. If you want to view the Know Your Rights: Workplace Discrimination is Illegal poster, please choose ...

Visium Resources, Inc.

Be Seen First

Workforce Management Analyst

Altamonte Springs, FL · On-site

$28/hr

The Workforce Management Analyst works to improve workforce management effectiveness by scheduling ... May provide guidance to others as a project manager using technical expertise Required : * 3+ years ...

Cogeco

Analyst, Workforce Management

Miramar, FL

Plays a key role in scheduling and resource utilization to deliver on campaign performance metrics with regards to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly ...

MUFG Bank, Ltd.

Workforce Management, Analyst

Tampa, FL · Hybrid

$81K - $95K/yr

The Workforce Management, Analyst within the Internal Audit function is responsible for supporting independent, objective assurance and consulting activities designed to evaluate and assess the ...

Morgan Stanley

Workforce Management, ED

Tampa, FL · On-site

This role owns the end-to-end Workforce Management (WFM) functional lifecycle for a regulated financial services contact center, spanning demand forecasting, capacity planning, staffing strategy, and ...

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Workforce Manager information

See Florida salary details

$18.7K

$57.1K

$121.1K

How much do workforce manager jobs pay per year?

As of Jul 12, 2026, the average yearly pay for workforce manager in Florida is $57,106.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,500.00 and $68,800.00 per year, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

For a Workforce Manager, salaries of $300,000 or more are typically found in senior leadership roles such as Director or Vice President of Human Resources or Operations, especially in large organizations. High compensation may also be available in specialized consulting, executive roles, or industries with high demand for strategic workforce planning, often requiring extensive experience and advanced certifications. These positions usually involve overseeing large teams, implementing organizational strategies, and utilizing advanced HR or management tools.

How does a Workforce Manager typically collaborate with other departments to optimize staffing levels?

A Workforce Manager regularly collaborates with department heads, HR, and operations teams to ensure staffing aligns with business needs. This involves analyzing workload forecasts, discussing shift requirements, and adapting schedules to accommodate fluctuations in demand. Effective communication and data sharing are crucial, as Workforce Managers must balance employee availability with service level goals. By working closely with other departments, they help maintain optimal staffing while minimizing overtime and reducing turnover.

What are the key skills and qualifications needed to thrive as a Workforce Manager, and why are they important?

To thrive as a Workforce Manager, you need expertise in workforce planning, data analysis, and a solid understanding of HR policies, typically supported by a degree in business, human resources, or a related field. Familiarity with workforce management systems (such as Kronos or NICE), scheduling software, and strong Excel skills are commonly required. Excellent communication, problem-solving, and leadership abilities help drive team performance and handle dynamic staffing needs. These skills ensure efficient resource allocation, cost control, and optimal employee productivity within an organization.

What does a workforce manager do?

A workforce manager oversees staffing, scheduling, and resource allocation to ensure operational efficiency. They analyze workforce data, coordinate with departments, and use tools like scheduling software to meet organizational goals. Strong communication and analytical skills are essential for this role.

What Is a Workforce Manager?

A workforce manager oversees productivity at a company. Your duties are to assess, analyze, and report on employee productivity at the individual, departmental, and institutional levels. Your job is to determine how best to utilize the productivity and skills of each employee using the techniques and theories of workforce management (WFM). You track labor time using daily, weekly, and monthly measurements. The career requires keen attention to detail and communication and problem-solving skills. Other qualifications include at least a bachelor’s degree in business and experience in human resources, service provision, or production.

What is the difference between Workforce Manager vs Workforce Analyst?

AspectWorkforce ManagerWorkforce Analyst
Required CredentialsBachelor's degree in HR, Business, or related field; experience in workforce planningBachelor's degree in Data Analysis, Business, or related field; skills in data analytics
Work EnvironmentOversees staffing, scheduling, and labor management; often in call centers, retail, or manufacturingAnalyzes workforce data, forecasts staffing needs; works closely with Workforce Managers
Employer & Industry UsageCommon in HR, operations, and staffing departments across various industriesUsed in data-driven roles within HR, operations, and analytics teams

While both roles focus on workforce planning, Workforce Managers handle staffing and scheduling directly, whereas Workforce Analysts focus on data analysis to inform staffing decisions. The roles often collaborate but differ in their core responsibilities and skill sets.

What is the role of a workforce manager?

A workforce manager oversees staffing, scheduling, and resource allocation to ensure that an organization meets its operational goals. They analyze workforce data, coordinate with HR and department managers, and often use workforce management software to optimize productivity and labor costs.

What is the WFM salary?

The salary for a Workforce Manager typically ranges from $60,000 to $100,000 annually, depending on experience, industry, and location. Many roles also include benefits such as health insurance and performance bonuses, and require skills in workforce planning, analytics, and scheduling tools.
More about Workforce Manager jobs
What are the most commonly searched types of Workforce jobs in Florida? The most popular types of Workforce jobs in Florida are:
What are popular job titles related to Workforce Manager jobs in Florida? For Workforce Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Workforce Manager jobs in Florida look for? The top searched job categories for Workforce Manager jobs in Florida are:
What cities in Florida are hiring for Workforce Manager jobs? Cities in Florida with the most Workforce Manager job openings:
Workforce Manager jobs near you
Infographic showing various Workforce Manager job openings in Florida as of July 2026, with employment types broken down into 93% Full Time, 2% Part Time, and 5% Contract. Highlights an 93% In-person, 2% Hybrid, and 5% Remote job distribution, with an average salary of $57,106 per year, or $27.5 per hour.
Manager Workforce Management

Manager Workforce Management

CenterWell Primary Care

Orlando, FL

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

CenterWell rating

9.0

Company rating: 9.0 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Become a part of our caring community
As the Manager, Workforce Management you will lead a team of Analysts that integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making for our CenterWell Pharmacy. You will work within specific guidelines and procedures of CenterWell Pharmacy and apply advanced technical knowledge to solve complex problems through determining approach, resources and goals.

Manager, Workforce Management (WFM) responsibilities:

  • Manage a team of WFM Analyst by providing strong coaching and development, constructive feedback and monitoring and recommending improvements for team performance.

  • Assess organizational staffing and identify requirements and solutions to meet workforce goals for scheduling and intraday management for Front Office and Back Office environments.

  • Provide analysis of Specialty Pharmacy call center and Mail Order Pharmacy talent and staffing needs based on strategic planning at the enterprise level.

  • React to daily / weekly / monthly volumes and handle times / rates by determining the required staffing level changes to ensure delivery of service levels.

  • Cross departmental collaboration and conduct briefings and area meetings; maintain frequent contact with other leadership across the department.

Make decisions related to resources, approach, and tactical operations for projects for CenterWell Pharmacy to include:

1.Identifying and resolving complex technical and operational problems such as intraday management of scheduling procedures, analysis of real time workload requirements and call routing to manage and maximize efficiency and occupancy while attaining performance and service level requirements.

2. Collaborate with key stakeholders to identify opportunities for improvement of workforce utilization and services.


Use your skills to make an impact

Required Qualifications

  • Bachelor's degree

  • 6 or more years of Workforce Management (WFM) experience

  • 3 or more years of management experience leading a team of direct reports

  • 2 or more years of experience with call center/telephony systems to include Five9, Verint, Genesys or related systems

  • Comprehensive knowledge and proficiency with the Microsoft office suite to include Word, Excel and PowerPoint

  • Excellent communication and presentation skills with the ability to work with and influence business stakeholders, vendors and onsite/remote teams at all levels in the organization

  • Strong analysis, critical thinking, and analytical problem-solving skills

  • Ability to handle multiple tasks and deadlines with attention to detail

  • Will work on-site at the CenterWell center located at 11010 Florida Crown Drive suite 200 Orlando, FL 32824

Preferred Qualifications

  • Prior experience in healthcare, pharmacy operations and/or payer environments

  • Experience managing vendor oversight to include performance metrics, service level agreements (SLAs) and Profit and Loss (P&L) across onshore, nearshore, and far shore teams

  • Prior experience in Process or Project Management

Additional Information

Travel: 5-10% (Based on business need)

Work Style: Onsite: CenterWell Pharmacy at 11010 Florida Crown Drive suite 200 Orlando, FL 32824

HireVue Statement: As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


$94,900 - $130,500 per year


This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Us
About CenterWell Pharmacy: CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence.About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer atCenterWell.com.


Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

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