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Workforce Manager Jobs in Florida (NOW HIRING)

EXZEO GROUP, INC

Workforce Manager

Tampa, FL · On-site

JOB SUMMARY The Workforce Manager is responsible for planning, forecasting, scheduling, and workload management across a multi-client contact center. This role analyzes historical call data, client ...

New

Imh

Workforce Management Supervisor Senior

Lake Park, FL · On-site

$31.01 - $48.84/hr

The Operations Workforce Management (WFM) Supervisor - Enterprise Contact Center is responsible for leading the design, delivery, and continuous improvement of programs that enable high-quality ...

Hypower, LLC.

Workforce Agency

Fort Lauderdale, FL · On-site

Hypower Workforce Agency Job Posting Equal Opportunity Employer, including disabled and veterans. If you want to view the Know Your Rights: Workplace Discrimination is Illegal poster, please choose ...

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Workforce Manager information

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$18.7K

$57.1K

$121.1K

How much do workforce manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for workforce manager in Florida is $57,106.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,500.00 and $68,800.00 per year, depending on experience, location, and employer.

What is a workforce manager?

A workforce manager oversees productivity at a company. Your duties are to assess, analyze, and report on employee productivity at the individual, departmental, and institutional levels. Your job is to determine how best to utilize the productivity and skills of each employee using the techniques and theories of workforce management (WFM). You track labor time using daily, weekly, and monthly measurements. The career requires keen attention to detail and communication and problem-solving skills. Other qualifications include at least a bachelor’s degree in business and experience in human resources, service provision, or production.

What are the key skills and qualifications needed to thrive as a workforce manager, and why are they important?

To thrive as a Workforce Manager, you need expertise in workforce planning, data analysis, and a solid understanding of HR policies, typically supported by a degree in business, human resources, or a related field. Familiarity with workforce management systems (such as Kronos or NICE), scheduling software, and strong Excel skills are commonly required. Excellent communication, problem-solving, and leadership abilities help drive team performance and handle dynamic staffing needs. These skills ensure efficient resource allocation, cost control, and optimal employee productivity within an organization.

How does a workforce manager typically collaborate with other departments to optimize staffing levels?

A Workforce Manager regularly collaborates with department heads, HR, and operations teams to ensure staffing aligns with business needs. This involves analyzing workload forecasts, discussing shift requirements, and adapting schedules to accommodate fluctuations in demand. Effective communication and data sharing are crucial, as Workforce Managers must balance employee availability with service level goals. By working closely with other departments, they help maintain optimal staffing while minimizing overtime and reducing turnover.

What is the difference between Workforce Manager vs Workforce Analyst?

AspectWorkforce ManagerWorkforce Analyst
Required CredentialsBachelor's degree in HR, Business, or related field; experience in workforce planningBachelor's degree in Data Analysis, Business, or related field; skills in data analytics
Work EnvironmentOversees staffing, scheduling, and labor management; often in call centers, retail, or manufacturingAnalyzes workforce data, forecasts staffing needs; works closely with Workforce Managers
Employer & Industry UsageCommon in HR, operations, and staffing departments across various industriesUsed in data-driven roles within HR, operations, and analytics teams

While both roles focus on workforce planning, Workforce Managers handle staffing and scheduling directly, whereas Workforce Analysts focus on data analysis to inform staffing decisions. The roles often collaborate but differ in their core responsibilities and skill sets.

What degree do you need for workforce management?

A workforce manager typically needs at least a bachelor's degree in fields such as business administration, human resources, or management. Relevant skills include data analysis, communication, and familiarity with workforce management software; some roles may prefer or require a master's degree or professional certification.
More about Workforce Manager jobs

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The most popular types of Workforce jobs in Florida are:

What are popular job titles related to Workforce Manager jobs in Florida?

For Workforce Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Workforce Manager jobs in Florida look for?

The top searched job categories for Workforce Manager jobs in Florida are:

What cities in Florida are hiring for Workforce Manager jobs?

Cities in Florida with the most Workforce Manager job openings:

Workforce Manager jobs near you
Infographic showing various Workforce Manager job openings in Florida as of August 2026, with employment types broken down into 93% Full Time, 2% Part Time, and 5% Contract. Highlights an 93% In-person, 2% Hybrid, and 5% Remote job distribution, with an average salary of $57,106 per year, or $27.5 per hour.

Workforce Manager

EXZEO GROUP, INC

Tampa, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

JOB SUMMARY

The Workforce Manager is responsible for planning, forecasting, scheduling, and workload management across a multi-client contact center. This role analyzes historical call data, client trends, and operational metrics to develop staffing forecasts, optimize schedules, and ensure appropriate resource allocation to meet customer service and service-level objectives.

The Workforce Manager monitors call volume trends, develops forecasts, manages staffing plans, and provides real-time operational recommendations. In addition, the role oversees workflow distribution and backlog management, ensuring work is appropriately prioritized and balanced to maximize productivity and client satisfaction.

The ideal candidate is highly analytical, detail-oriented, and capable of balancing workforce needs across multiple clients while supporting contact center operations.

ESSENTIAL FUNCTIONS

  • Analyze historical contact center and processing workload data to develop staffing forecasts and resource allocation plans across multiple client accounts.
  • Monitor call volumes, queue performance, service levels, average handle times, and staffing requirements.
  • Develop staffing models and recommendations to ensure adequate coverage across multiple clients and programs.
  • Identify trends and proactively recommend staffing adjustments to address fluctuations in workload and customer demand.
  • Create and maintain agent schedules that align staffing resources with forecasted demand.
  • Monitor real-time operational performance and make intraday adjustments to staffing as needed.
  • Coordinate staffing resources across the contact center to ensure service commitments are met.
  • Manage schedule changes, time-off requests, overtime, and shift modifications while maintaining coverage requirements.
  • Partner with department supervisors to ensure schedules support business objectives and service level commitments.
  • Coordinate resource allocation between phone operations and processing functions to ensure optimal service delivery and adherence to client service-level agreements.
  • Generate and distribute workforce management reports, including staffing forecasts, schedule adherence, occupancy, productivity, service levels, and workload metrics.
  • Track key performance indicators (KPIs) and identify opportunities for operational improvement.
  • Provide data-driven recommendations to management regarding staffing needs, resource allocation, and operational efficiencies.
  • Present findings and workforce insights to leadership and client stakeholders as needed.
  • Work closely with Operations, Human Resources, Training, and Client Services teams to support workforce planning initiatives.
  • Maintain workforce management processes and documentation.
  • Recommend and implement improvements to forecasting, scheduling, and workload management practices.

REQUIRED SKILLS & EXPERIENCE

  • Strong understanding of call center workforce management principles, including forecasting, scheduling, capacity planning, and real-time management.
  • Experience analyzing operational data and translating findings into actionable staffing recommendations.
  • Proficiency with workforce management software, telephony platforms, and reporting tools.
  • Advanced Microsoft Excel skills, including data analysis, formulas, pivot tables, and reporting.
  • Strong analytical and problem-solving skills with exceptional attention to detail.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Excellent communication and interpersonal skills.
  • Ability to influence operational decisions through data-driven recommendations.

EDUCATION & TRAINING

  • 3-5 years of workforce management, scheduling, or forecasting experience required.
  • Experience supporting multiple client accounts or lines of business strongly preferred.
  • Previous experience with workforce management systems and contact center technology (NiCE CXone).
  • Bachelor's degree in Business Administration, Operations Management, or related field required; equivalent experience may be considered.

Exzeo offers 100% employer-paid health, dental, vision, life, and disability insurance for employees, a flexible paid time off plan, a 401(k) match, and bonus potential.

To foster Exzeo’s commitment to creating a collaborative work environment, remote workers will be required to report to a central office location for one week every quarter for collaboration, team building, and educational exercises. 

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