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Workforce Director Jobs in Florida (NOW HIRING)

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Director, Extended Workforce Engagement

Tampa, FL · Hybrid

... Director Systems, BI & Compliance Use management information proactively -- articulate market ... workforce operations, EOR/AOR delivery, or MSP program management across multi-client environments ...

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Workforce Director information

What is the difference between Workforce Director vs Human Resources Manager?

AspectWorkforce DirectorHuman Resources Manager
Primary FocusStrategic workforce planning and talent developmentEmployee relations, recruitment, and HR policies
Required CredentialsBachelor's degree; often advanced degrees in HR, business, or related fieldsBachelor's degree in HR, Business, or related field; HR certifications preferred
Work EnvironmentCorporate, government, or large organizational settingsHR departments across various industries and organizations
Employer UsageUsed in organizations focusing on strategic workforce initiativesCommon in daily HR operations and employee management

The Workforce Director typically oversees strategic workforce planning and talent development, working closely with executive leadership. In contrast, the Human Resources Manager handles daily HR functions like employee relations and recruitment. Both roles require similar credentials but differ in scope and focus, with the Workforce Director emphasizing long-term workforce strategies.

What are the key skills and qualifications needed to thrive as a Workforce Director, and why are they important?

To thrive as a Workforce Director, you need expertise in workforce planning, talent management, and organizational development, usually supported by a degree in human resources or business administration. Familiarity with HRIS systems, advanced data analytics tools, and relevant certifications such as SHRM-SCP or SPHR are commonly expected. Strong leadership, strategic thinking, and excellent interpersonal skills set outstanding Workforce Directors apart. These skills and qualifications enable effective alignment of workforce strategies with business goals, ensuring optimal staffing and organizational performance.

What is a Workforce Director?

A Workforce Director is a senior-level professional responsible for overseeing workforce planning, development, and management within an organization. They ensure that the company has the right number of employees with the appropriate skills to meet business objectives. This role often involves strategic planning, talent acquisition, employee retention, and organizational development. Workforce Directors collaborate with HR and business leaders to align workforce strategies with company goals and improve overall productivity.

How does a Workforce Director typically collaborate with other departments to ensure staffing aligns with organizational goals?

A Workforce Director works closely with department heads, HR, and senior leadership to forecast staffing needs and develop strategic workforce plans. Regular meetings and data sharing are common to align hiring, training, and resource allocation with business objectives. This role often involves analyzing workforce metrics, identifying skill gaps, and recommending solutions to improve productivity and retention across teams. Collaboration is key to ensuring that workforce strategies support both immediate operational demands and long-term organizational growth.
What are the most commonly searched types of Workforce jobs in Florida? The most popular types of Workforce jobs in Florida are:
What cities in Florida are hiring for Workforce Director jobs? Cities in Florida with the most Workforce Director job openings:
Workforce Director jobs near you
Infographic showing various Workforce Director job openings in Florida as of July 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, 2% Temporary, and 1% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.
Director, Workforce Management (REMOTE)

Director, Workforce Management (REMOTE)

TurningPoint Healthcare Solutions LLC

Lake Mary, FL • On-site, Remote

Full-time

Re-posted 13 days ago

Job description

Director, Workforce Management
Who We Are:
TurningPoint Healthcare Solutions is a leader in advanced clinical and technology-enabled complex condition management. TurningPoint provides an innovative suite of specialty care management services and technologies that enable health plans and employers to improve the safety, quality, and affordability of healthcare. Through its platform and specialized team of clinical experts, TurningPoint works collaboratively with providers to deliver optimal care. TurningPoint offers condition-specific, quality-driven, value-based care management services that optimize care from diagnosis and discovery through recovery. TurningPoint's comprehensive and integrated suite of services enhances the support individuals need, at the time they need it most. Since launching in 2015, TurningPoint has provided support to more than 50 million people nationwide across numerous clinical specialties including musculoskeletal, pain management, cardiology, wound care, ear/nose/throat, and sleep. TurningPoint's model moves beyond denial-based care to holistic condition management that improves outcomes and reduces cost. TurningPoint is an independent organization, not owned or affiliated with a health plan or provider system.
Position Summary:
TurningPoint Healthcare Solutions is seeking a strategic and data-driven Director of Workforce Management (WFM) to lead enterprise-wide workforce planning, forecasting, and scheduling across our call center operations, clinical nursing and physician teams. This leader will be responsible for optimizing staffing models, enhancing operational efficiency, and ensuring an exceptional experience for both internal and external parties.
This role plays a critical part in aligning workforce strategy with organizational growth, service level expectations, and company culture.
Roles and Responsibilities:
  • Workforce Strategy & Planning
    • Develop and execute a comprehensive workforce management strategy across call center, nursing, and physician scheduling functions
    • Partner with executive. financial and operational leaders to align staffing capacity with business demand, growth projections, and service requirements
    • Establish scalable workforce models that support multi-channel operations and evolving care delivery models
    • Develop and implement case assignment tools for nursing and physician staff optimizing licensure, availability and specialty.
    • Lead disaster capacity planning and implementation, including surge staffing models, contingency scheduling, and coordination protocols to ensure operational continuity during public health events, natural disasters, or unexpected volume spikes
  • Forecasting & Capacity Management
    • Lead demand forecasting and capacity planning using historical data, trends, and predictive analytics
    • Design and maintain staffing models to ensure optimal coverage while managing cost efficiency
    • Monitor key drivers of volume (e.g., referral trends, patient demand, program expansion) and adjust forecasts accordingly
  • Scheduling & Real-Time Operations
    • Oversee scheduling processes for contact center staff, nurses, and physicians to ensure appropriate coverage and service levels
    • Implement best-in-class real-time management practices to respond to staffing gaps, volume fluctuations, and operational changes
    • Drive consistency and standardization of scheduling practices across functions
  • Performance Optimization & Analytics
    • Establish and track key performance indicators (e.g., service level, occupancy, adherence, shrinkage, time-to-service)
    • Analyze workforce data to identify trends, risks, and opportunities for efficiency and service improvement
    • Provide executive-level reporting and insights to support decision-making
  • Systems & Process Improvement
    • Lead the selection, implementation, and optimization of workforce management tools and technologies
    • Continuously evaluate and improve WFM processes, workflows, and governance
    • Partner with IT and operations to integrate systems and improve data accuracy and accessibility
  • Cross-Functional Collaboration
    • Collaborate with clinical leadership, operations, HR, and finance to drive workforce alignment and resource planning
    • Support recruiting and onboarding planning by providing data-driven hiring forecasts and ramp assumptions
    • Serve as a trusted advisor to leaders on workforce trends, risks, and mitigation strategies

Qualifications
  • 8-12+ years of progressive experience in workforce management, operations planning, or analytics, preferably in healthcare and/or contact center environments
  • Proven experience supporting multi-functional workforce models, including call center and clinical operations (nursing and/or physician scheduling strongly preferred)
  • Deep expertise in forecasting, capacity planning, and WFM methodologies
  • Strong analytical skills with the ability to translate data into actionable insights
  • Experience with workforce management systems (e.g., NICE, Verint, Aspect, or similar)
  • Demonstrated ability to lead teams and influence cross-functional stakeholders
  • Bachelor's degree required; advanced degree (MBA, MHA, or related field) preferred

TurningPoint Healthcare Solutions is an Equal Opportunity Employer.

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