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Workforce Manager Jobs in Florida (NOW HIRING)

Geico

Workforce Scheduling Senior Analyst

Tampa, FL

Position Summary We are seeking an experienced Senior Workforce Management Scheduling Analyst to manage workforce schedules in a complex contact center environment. This role is responsible for ...

New

Morgan Stanley

Workforce Management, ED

Tampa, FL · On-site

This role owns the end-to-end Workforce Management (WFM) functional lifecycle for a regulated financial services contact center, spanning demand forecasting, capacity planning, staffing strategy, and ...

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Workforce Manager information

See Florida salary details

$18.7K

$57.1K

$121.1K

How much do workforce manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for workforce manager in Florida is $57,106.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,500.00 and $68,800.00 per year, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

For a Workforce Manager, salaries of $300,000 or more are typically found in senior leadership roles such as Director or Vice President of Human Resources or Operations, especially in large organizations. High compensation may also be available in specialized consulting, executive roles, or industries with high demand for strategic workforce planning, often requiring extensive experience and advanced certifications. These positions usually involve overseeing large teams, implementing organizational strategies, and utilizing advanced HR or management tools.

How does a Workforce Manager typically collaborate with other departments to optimize staffing levels?

A Workforce Manager regularly collaborates with department heads, HR, and operations teams to ensure staffing aligns with business needs. This involves analyzing workload forecasts, discussing shift requirements, and adapting schedules to accommodate fluctuations in demand. Effective communication and data sharing are crucial, as Workforce Managers must balance employee availability with service level goals. By working closely with other departments, they help maintain optimal staffing while minimizing overtime and reducing turnover.

What are the key skills and qualifications needed to thrive as a Workforce Manager, and why are they important?

To thrive as a Workforce Manager, you need expertise in workforce planning, data analysis, and a solid understanding of HR policies, typically supported by a degree in business, human resources, or a related field. Familiarity with workforce management systems (such as Kronos or NICE), scheduling software, and strong Excel skills are commonly required. Excellent communication, problem-solving, and leadership abilities help drive team performance and handle dynamic staffing needs. These skills ensure efficient resource allocation, cost control, and optimal employee productivity within an organization.

What does a workforce manager do?

A workforce manager oversees staffing, scheduling, and resource allocation to ensure operational efficiency. They analyze workforce data, coordinate with departments, and use tools like scheduling software to meet organizational goals. Strong communication and analytical skills are essential for this role.

What Is a Workforce Manager?

A workforce manager oversees productivity at a company. Your duties are to assess, analyze, and report on employee productivity at the individual, departmental, and institutional levels. Your job is to determine how best to utilize the productivity and skills of each employee using the techniques and theories of workforce management (WFM). You track labor time using daily, weekly, and monthly measurements. The career requires keen attention to detail and communication and problem-solving skills. Other qualifications include at least a bachelor’s degree in business and experience in human resources, service provision, or production.

What is the difference between Workforce Manager vs Workforce Analyst?

AspectWorkforce ManagerWorkforce Analyst
Required CredentialsBachelor's degree in HR, Business, or related field; experience in workforce planningBachelor's degree in Data Analysis, Business, or related field; skills in data analytics
Work EnvironmentOversees staffing, scheduling, and labor management; often in call centers, retail, or manufacturingAnalyzes workforce data, forecasts staffing needs; works closely with Workforce Managers
Employer & Industry UsageCommon in HR, operations, and staffing departments across various industriesUsed in data-driven roles within HR, operations, and analytics teams

While both roles focus on workforce planning, Workforce Managers handle staffing and scheduling directly, whereas Workforce Analysts focus on data analysis to inform staffing decisions. The roles often collaborate but differ in their core responsibilities and skill sets.

What is the role of a workforce manager?

A workforce manager oversees staffing, scheduling, and resource allocation to ensure that an organization meets its operational goals. They analyze workforce data, coordinate with HR and department managers, and often use workforce management software to optimize productivity and labor costs.

What is the WFM salary?

The salary for a Workforce Manager typically ranges from $60,000 to $100,000 annually, depending on experience, industry, and location. Many roles also include benefits such as health insurance and performance bonuses, and require skills in workforce planning, analytics, and scheduling tools.
More about Workforce Manager jobs
What are the most commonly searched types of Workforce jobs in Florida? The most popular types of Workforce jobs in Florida are:
What are popular job titles related to Workforce Manager jobs in Florida? For Workforce Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Workforce Manager jobs in Florida look for? The top searched job categories for Workforce Manager jobs in Florida are:
What cities in Florida are hiring for Workforce Manager jobs? Cities in Florida with the most Workforce Manager job openings:
Workforce Manager jobs near you
Infographic showing various Workforce Manager job openings in Florida as of July 2026, with employment types broken down into 93% Full Time, 2% Part Time, and 5% Contract. Highlights an 93% In-person, 2% Hybrid, and 5% Remote job distribution, with an average salary of $57,106 per year, or $27.5 per hour.
Workforce Scheduling Senior Analyst

Workforce Scheduling Senior Analyst

Geico

Tampa, FL

Full-time

Posted 2 days ago

New

GEICO rating

8.0

Company rating: 8.0 out of 10

Based on 356 frontline employees who took The Breakroom Quiz

145th of 281 rated insurance

Job description

Why Join GEICO?

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.

Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.

Position Summary

We are seeking an experienced Senior Workforce Management Scheduling Analyst to manage workforce schedules in a complex contact center environment. This role is responsible for translating forecasted demand into effective staffing plans that support service level goals, customer experience, and operational efficiency.

The ideal candidate will have advanced NICE Workforce Management (WFM) experience and a proven ability to partner with Operations leadership, present workforce recommendations, facilitate staffing discussions, and influence business decisions through data-driven insights. This is not a transactional scheduling role; it requires strong analytical skills, stakeholder management, and leadership presence.

Key Responsibilities

Workforce Scheduling

  • Develop, publish, and maintain schedules within NICE WFM to support staffing requirements and operational objectives.
  • Optimize shifts, breaks, offline activities, and staffing placement to align resources with projected demand.
  • Evaluate schedule effectiveness and adjust plans to address changing business conditions, staffing gaps, and shrinkage impacts.
  • Maintain schedule compliance with applicable business rules and workforce policies.

Staffing Analysis

  • Analyze staffing requirements and identify risks related to service levels, coverage, occupancy, and resource utilization.
  • Provide recommendations regarding overtime, schedule changes, staffing shortages, and capacity constraints.
  • Monitor workforce performance metrics and identify opportunities to improve efficiency and customer outcomes.
  • Support workforce planning initiatives through data analysis and reporting.

Stakeholder Management & Leadership

  • Serve as the primary scheduling partner for Operations and Workforce Management leadership.
  • Lead workforce planning, staffing review, and scheduling meetings with business stakeholders.
  • Present staffing risks, recommendations, and workforce insights to leadership audiences.
  • Build strong partnerships across Operations, Forecasting, Training, HR, Recruiting, and Workforce Management teams.
  • Influence decisions through clear communication, business acumen, and fact-based recommendations.

Reporting & Continuous Improvement

  • Produce and maintain reporting related to staffing, schedule efficiency, adherence, shrinkage, overtime, and service levels.
  • Develop executive-ready presentations that communicate workforce trends and operational impacts.
  • Identify process improvements and recommend enhancements to scheduling practices and workforce management processes.
  • Support initiatives that improve workforce flexibility, employee experience, and operational performance.

Required Qualifications

Experience

  • Bachelor's degree in Business, Analytics, Operations, or related field, or equivalent experience.
  • 3-5 years of Workforce Management experience in a contact center environment.
  • 1+ years of hands-on scheduling experience using NICE Workforce Management.
  • Experience supporting multiple lines of business and complex staffing models.
  • Proven experience presenting recommendations and leading discussions with leadership teams.

Technical Skills

  • Advanced proficiency with NICE WFM including:
    • Schedule generation
    • Staffing analysis
    • Schedule optimization
    • Employee Engagement Manager (EEM)
    • Real-Time Adherence
  • Moderate Excel skills.
  • Experience with Power BI, Tableau, AWS Connect, Amazon Quick or similar reporting platforms.
  • Strong understanding of forecasting, scheduling, shrinkage, staffing models, and service level management.

Leadership Competencies

  • Strong stakeholder engagement and relationship-building skills.
  • Ability to lead meetings and facilitate workforce planning discussions.
  • Excellent verbal, written, and presentation skills.
  • Strong analytical and problem-solving capabilities.
  • Ability to manage competing priorities in a fast-paced environment.
  • Demonstrated ability to influence decisions through data and business insights.

Ideal Candidate Profile

The successful candidate is a NICE WFM expert who can:

  • Build and optimize schedules.
  • Translate workforce data into business recommendations.
  • Lead staffing discussions with operational leaders.
  • Partner effectively across multiple departments.
  • Drive workforce decisions that improve staffing efficiency and operational performance.

Why Join Us:

  • Opportunity to work with cutting-edge technologies and innovative projects.
  • Collaborative and inclusive work environment.


Annual Salary

$52,275.00 - $101,475.00

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations.


At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

The GEICO Pledge:

Great Company:Protecting customers through life's twists and turns with innovation and integrity.

Great Careers:Personalized development programs, mentorship, and certification assistance.

Great Culture:Inclusive and collaborative culture rooted in shared success.

Great Rewards:Competitive pay, benefits, and flexibility to support your well-being and future.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

What GEICO employees say

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About GEICO

Sourced by ZipRecruiter

GEICO is built on ingenuity, perseverance, innovation, resilience, and hard, honest work. From its humble beginnings in the midst of the Great Depression to its current place as one of the most successful companies in the nation, GEICO represents a quintessential American success story. At GEICO, we love that our associates are proud goal-seekers, and that's why we believe in celebrating their milestones and rewarding their achievements. Throughout the year we reward performance and accomplishments, host programs that recognize personal successes, and acknowledge innovation, service, and leadership.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

Chevy Chase, MD, US

Year founded

1936

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