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Workforce Manager Jobs in Florida (NOW HIRING)

PODS

Workforce Management Specialist

Clearwater, FL · On-site

$72K - $73K/yr

... Workforce Manager with reporting • Partner with Marketing to understand competitive positioning and impacts to forecasting opportunities • Provide data to maintain budgeted cost per call ...

Surge Staffing

Bilingual Workforce Supervisor

Zellwood, FL · On-site

$50K - $55K/yr

The Bilingual Workforce Manager (English and Spanish) is primarily responsible for effectively meeting the temporary help and/or training needs of a major Surge client. Specifically, the individual ...

Slide Insurance

Workforce Management Analyst

Tampa, FL · On-site

As a Workforce Management Analyst , you'll help ensure the right resources are in place at the right time by delivering accurate forecasts, optimized schedules, and realtime staffing adjustments that ...

Cogeco

Analyst, Workforce Management

Miramar, FL · On-site

Plays a key role in scheduling and resource utilization to deliver on campaign performance metrics with regards to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly ...

MUFG Bank, Ltd.

Workforce Management, Analyst

Tampa, FL · Hybrid

$81K - $95K/yr

The Workforce Management, Analyst within the Internal Audit function is responsible for supporting independent, objective assurance and consulting activities designed to evaluate and assess the ...

Slide Insurance

Workforce Management Analyst

Tampa, FL · On-site

As a Workforce Management Analyst , you'll help ensure the right resources are in place at the right time by delivering accurate forecasts, optimized schedules, and real-time staffing adjustments ...

Hired by Matrix

Be Seen First

Workforce Member Informatics Analyst

Altamonte Springs, FL · On-site

$28/hr

Knowledge of Call Center management best practices. Required * Strong functional analytical skills ... Improves workforce management effectiveness by scheduling, budgeting and forecasting. * Implements ...

Deloitte

Workday HCM Functional Lead - Manager

Tampa, FL · On-site

We drive transformation and maximize the workforce experience, ensuring sustained HR effectiveness ... Independently manage project workstreams, mentor and direct the efforts of junior team members, and ...

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Workforce Manager information

See Florida salary details

$18.7K

$57.1K

$121.1K

How much do workforce manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for workforce manager in Florida is $57,106.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,500.00 and $68,800.00 per year, depending on experience, location, and employer.

How does a Workforce Manager typically collaborate with other departments to optimize staffing levels?

A Workforce Manager regularly collaborates with department heads, HR, and operations teams to ensure staffing aligns with business needs. This involves analyzing workload forecasts, discussing shift requirements, and adapting schedules to accommodate fluctuations in demand. Effective communication and data sharing are crucial, as Workforce Managers must balance employee availability with service level goals. By working closely with other departments, they help maintain optimal staffing while minimizing overtime and reducing turnover.

What are the key skills and qualifications needed to thrive as a Workforce Manager, and why are they important?

To thrive as a Workforce Manager, you need expertise in workforce planning, data analysis, and a solid understanding of HR policies, typically supported by a degree in business, human resources, or a related field. Familiarity with workforce management systems (such as Kronos or NICE), scheduling software, and strong Excel skills are commonly required. Excellent communication, problem-solving, and leadership abilities help drive team performance and handle dynamic staffing needs. These skills ensure efficient resource allocation, cost control, and optimal employee productivity within an organization.

What does a Workforce Manager do?

A Workforce Manager is responsible for overseeing staff scheduling, forecasting labor needs, and optimizing workforce efficiency within an organization. They use data analysis and workforce management software to ensure the right number of employees are scheduled to meet business demands. Workforce Managers also monitor productivity, manage time-off requests, and help implement policies to improve employee performance and satisfaction. Their work is crucial in industries like call centers, retail, and healthcare, where staffing levels directly impact customer service and operational costs.

What Is a Workforce Manager?

A workforce manager oversees productivity at a company. Your duties are to assess, analyze, and report on employee productivity at the individual, departmental, and institutional levels. Your job is to determine how best to utilize the productivity and skills of each employee using the techniques and theories of workforce management (WFM). You track labor time using daily, weekly, and monthly measurements. The career requires keen attention to detail and communication and problem-solving skills. Other qualifications include at least a bachelor’s degree in business and experience in human resources, service provision, or production.

What is the difference between Workforce Manager vs Workforce Analyst?

AspectWorkforce ManagerWorkforce Analyst
Required CredentialsBachelor's degree in HR, Business, or related field; experience in workforce planningBachelor's degree in Data Analysis, Business, or related field; skills in data analytics
Work EnvironmentOversees staffing, scheduling, and labor management; often in call centers, retail, or manufacturingAnalyzes workforce data, forecasts staffing needs; works closely with Workforce Managers
Employer & Industry UsageCommon in HR, operations, and staffing departments across various industriesUsed in data-driven roles within HR, operations, and analytics teams

While both roles focus on workforce planning, Workforce Managers handle staffing and scheduling directly, whereas Workforce Analysts focus on data analysis to inform staffing decisions. The roles often collaborate but differ in their core responsibilities and skill sets.

More about Workforce Manager jobs
What are the most commonly searched types of Workforce jobs in Florida? The most popular types of Workforce jobs in Florida are:
What are popular job titles related to Workforce Manager jobs in Florida? For Workforce Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Workforce Manager jobs in Florida look for? The top searched job categories for Workforce Manager jobs in Florida are:
What cities in Florida are hiring for Workforce Manager jobs? Cities in Florida with the most Workforce Manager job openings:
Workforce Manager jobs near you
Infographic showing various Workforce Manager job openings in Florida as of June 2026, with employment types broken down into 81% Full Time, 18% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $57,106 per year, or $27.5 per hour.
Workforce Management Specialist

Workforce Management Specialist

PODS

Clearwater, FL • On-site

$72K - $73K/yr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

PODS rating

6.0

Company rating: 6.0 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

13th of 27 rated removal and storage companies

Job description

JOB SUMMARY
Step into a high-impact role where data meets strategy. As our WFM Specialist, you'll lead forecasting, scheduling, and workforce analysis to keep our Sales & Service teams running at their best.
You'll be the first call for anything workforce-related-whether it's managing availability, creating scheduling solutions, or tackling forecasting challenges. Beyond day-to-day operations, you'll help shape the bigger picture by contributing to hiring plans, training timelines, and budgeting.
Owning our workforce management systems, you'll ensure they're optimized, efficient, and set up for success. You'll also partner closely with leadership to meet evolving customer needs and lead the charge on key workforce initiatives and projects.
Remote candidates will be considered for the right fit, but prior high-volume call center WFM experience is a must.**
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Provide first point of contact service for escalated questions from the Workforce team and internal customers. Research and track trends internally-generated errors to identify individual coaching and development opportunities as well as clarification of processes
• Facilitate collaboration between data points to identify root causes, develop solutions and/or recommend courses of action. Create reporting from multiple data points
• Effectively advise leadership regarding the use resources across multiple LOBs and sites to meet customer expectations and cost-containment objectives
• Partner with other departments on reporting/staffing reviews for upcoming initiatives
• Partner with workforce analyst to enhance their knowledge and workforce skills. Provide training guides as needed
• Utilize Excel, CMS, and SQL (as applicable) to run, manage and assist with authoring reports
• Assist Workforce Manager with reporting
• Partner with Marketing to understand competitive positioning and impacts to forecasting opportunities
• Provide data to maintain budgeted cost per call requirements and present schedules that meet or exceed requirements
• Provide daily/weekly/monthly operations reports at enterprise and site levels detailing sales and service center KPI'S, costs, etc.
• Produce reports that capture attrition rates and trends
• Provide input to prepare yearly budgets for the Sales and Service Center
• Establish and maintain an incoming call forecast of (TBD% and meet those standards TBD% of the year)
• Establish the Sales and Service Center measures around abandoned, utilization/occupancy rates and other metrics and KPI's and meet those standards (TBD%) of the time every year
• Analyze data for trends in call patterns, product variability, turnover, hiring, etc.
• Present daily, weekly, monthly and quarterly resulting for KPIs and forecasts
• Provide data to help develop recruiting and hiring strategy for all roles within the Sales and Service Center support groups and report results
• Present results on system outages, incident reports, etc. and analyze trends and partner with IT to resolve
• Experience using IEX in all applicable workforce management capacities
• May perform other duties and responsibilities as assigned
JOB QUALIFICATIONS: Education & Experience Requirements
• High School diploma or equivalent
• 2-4 year's work experience in a high-volume Call Center or related industry with working knowledge as it relates to forecasting, scheduling, trending and analysis in a Call Center environment
• Hands-on operation experience with a Workforce Management System and/or Call Center reporting system required
• Experience using CMS with the ability to create models, customize reports, and depict important information extracted from data in a clear and creative way
• Possess math skills sufficient to perform required duties,
• Or an equivalent combination of education, training or experience
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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