ZipRecruiter

Log In

1

Workforce Manager Jobs in Austin, TX (NOW HIRING)

Acess Global

Workforce Operations Analyst

Austin, TX · On-site

Support the SDS Workforce Operations team in managing day-to-day scheduling, provisioning, and ticket resolution. This role is operational in nature -- handling a high volume of discrete tasks across ...

ICON

Print Operations Program Manager II

Austin, TX · On-site

This role will report to the Print Workforce Manager, Print Operations. You will collaborate regularly with the Print Operations and Print Logistics Managers, as well as with deployed teams in the ...

Ascension

Workforce Development Coordinator

Austin, TX · On-site

$59K/yr

Workforce Grants Schedule: Day Shift | Monday - Friday 8:00a - 5:00p **Requires Frequent Travel in ... Manage multiple community projects and timelines simultaneously, deploying strong problem-solving ...

next page

Showing results 1-20

All JobsWorkforce JobsWorkforce Manager JobsWorkforce Manager Jobs in Austin, TX

Workforce Manager information

See Austin, TX salary details

$24.8K

$75.7K

$160.5K

How much do workforce manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for workforce manager in Austin, TX is $75,727.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,100.00 and $91,200.00 per year, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

For a Workforce Manager, salaries of $300,000 or more are typically found in senior leadership roles such as Director or Vice President of Human Resources or Operations, especially in large organizations. High compensation may also be available in specialized consulting, executive roles, or industries with high demand for strategic workforce planning, often requiring extensive experience and advanced certifications. These positions usually involve overseeing large teams, implementing organizational strategies, and utilizing advanced HR or management tools.

How does a Workforce Manager typically collaborate with other departments to optimize staffing levels?

A Workforce Manager regularly collaborates with department heads, HR, and operations teams to ensure staffing aligns with business needs. This involves analyzing workload forecasts, discussing shift requirements, and adapting schedules to accommodate fluctuations in demand. Effective communication and data sharing are crucial, as Workforce Managers must balance employee availability with service level goals. By working closely with other departments, they help maintain optimal staffing while minimizing overtime and reducing turnover.

What are the key skills and qualifications needed to thrive as a Workforce Manager, and why are they important?

To thrive as a Workforce Manager, you need expertise in workforce planning, data analysis, and a solid understanding of HR policies, typically supported by a degree in business, human resources, or a related field. Familiarity with workforce management systems (such as Kronos or NICE), scheduling software, and strong Excel skills are commonly required. Excellent communication, problem-solving, and leadership abilities help drive team performance and handle dynamic staffing needs. These skills ensure efficient resource allocation, cost control, and optimal employee productivity within an organization.

What does a workforce manager do?

A workforce manager oversees staffing, scheduling, and resource allocation to ensure operational efficiency. They analyze workforce data, coordinate with departments, and use tools like scheduling software to meet organizational goals. Strong communication and analytical skills are essential for this role.

What Is a Workforce Manager?

A workforce manager oversees productivity at a company. Your duties are to assess, analyze, and report on employee productivity at the individual, departmental, and institutional levels. Your job is to determine how best to utilize the productivity and skills of each employee using the techniques and theories of workforce management (WFM). You track labor time using daily, weekly, and monthly measurements. The career requires keen attention to detail and communication and problem-solving skills. Other qualifications include at least a bachelor’s degree in business and experience in human resources, service provision, or production.

What is the difference between Workforce Manager vs Workforce Analyst?

AspectWorkforce ManagerWorkforce Analyst
Required CredentialsBachelor's degree in HR, Business, or related field; experience in workforce planningBachelor's degree in Data Analysis, Business, or related field; skills in data analytics
Work EnvironmentOversees staffing, scheduling, and labor management; often in call centers, retail, or manufacturingAnalyzes workforce data, forecasts staffing needs; works closely with Workforce Managers
Employer & Industry UsageCommon in HR, operations, and staffing departments across various industriesUsed in data-driven roles within HR, operations, and analytics teams

While both roles focus on workforce planning, Workforce Managers handle staffing and scheduling directly, whereas Workforce Analysts focus on data analysis to inform staffing decisions. The roles often collaborate but differ in their core responsibilities and skill sets.

What is the role of a workforce manager?

A workforce manager oversees staffing, scheduling, and resource allocation to ensure that an organization meets its operational goals. They analyze workforce data, coordinate with HR and department managers, and often use workforce management software to optimize productivity and labor costs.

What is the WFM salary?

The salary for a Workforce Manager typically ranges from $60,000 to $100,000 annually, depending on experience, industry, and location. Many roles also include benefits such as health insurance and performance bonuses, and require skills in workforce planning, analytics, and scheduling tools.
More about Workforce Manager jobs
What are the most commonly searched types of Workforce jobs in Austin, TX? The most popular types of Workforce jobs in Austin, TX are:
What job categories do people searching Workforce Manager jobs in Austin, TX look for? The top searched job categories for Workforce Manager jobs in Austin, TX are:
What cities near Austin, TX are hiring for Workforce Manager jobs? Cities near Austin, TX with the most Workforce Manager job openings:
Workforce Manager jobs near you
Infographic showing various Workforce Manager job openings in Austin, TX as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $75,727 per year, or $36.4 per hour.
Customer Experience Workforce Management Director

Customer Experience Workforce Management Director

Gainwell Technologies LLC

Austin, TX • On-site

Other

Medical, Life, Retirement, PTO

Posted 15 days ago

Gainwell Technologies rating

7.8

Company rating: 7.8 out of 10

Based on 78 frontline employees who took The Breakroom Quiz

136th of 245 rated software companies

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
Directs omnichannel and back-office workforce planning to ensure optimal staffing and service level adherence across customer experience teams. Leads the development and execution of WFM strategy - including accurate forecasting models, efficient scheduling practices, and real-time adherence processes - to drive operational efficiency, cost optimization, and exceptional service delivery. Partners cross-functionally to implement transformative initiatives and fosters a high-performance team and culture aligned with business objectives.
Your role in our mission
  • Develops and oversees the comprehensive workforce management strategy aligned with overall business goals. Ensures accurate demand forecasting and capacity modeling for all customer experience teams (omnichannel and back-office), proactively adjusting plans to meet changing business needs and market dynamics. Identifies opportunities for workforce optimization and cost reduction at an enterprise level.
  • Implements and monitors effective scheduling methodologies and real-time adherence (RTA) practices. Optimizes staffing across shifts and channels to meet service levels while maximizing productivity and maintaining compliance with labor laws and organizational policies. Ensures the WFM team swiftly addresses intraday staffing gaps or surges, minimizing impact on performance.
  • Leads the analysis of workforce data and key performance indicators (forecast accuracy, service level, occupancy, AHT, adherence, etc.) to uncover trends, bottlenecks, and areas for improvement. Establishes appropriate KPIs to measure WFM efficiency and effectiveness. Provides regular, actionable reporting on workforce performance to senior leadership and stakeholders, using data-driven insights to inform tactical and strategic decisions.
  • Champions the use of workforce management software and tools to enhance planning accuracy and efficiency. Supports the configuration and optimization of the WFM system (with heavy emphasis on the Verint platform) for forecasting, scheduling, and dashboard reporting. Pursues automation opportunities to streamline WFM processes and improve responsiveness.
  • Collaborates closely with Customer Experience, Quality, Training, Reporting and Technology teams to ensure workforce plans and schedules are aligned with business objectives and account for upcoming initiatives or constraints. Communicates staffing needs, assumptions, and constraints to relevant stakeholders and partners on solutions for improving overall operational performance. Supports new program launches and business transformations, where data may be more ambiguous, with expert workforce planning input to ensure proper staffing and resource planning from the outset.
  • Builds, leads, and mentors a high-performing WFM team, including managers, analysts, schedulers, and real-time coordinators. Sets clear goals and performance expectations for the team, and provides ongoing coaching, development, and succession planning. Fosters a positive, collaborative work environment that encourages professional growth, innovation, and accountability. Ensures the WFM team is engaged, well-trained, and effectively partnered with other departments to achieve shared goals.

What we're looking for
  • 15 or more years of experience in workforce management and/or large-scale contact center operations, with at least 5 years in a leadership role. Demonstrated deep knowledge of forecasting, scheduling, intraday management, and capacity planning in a complex, multi-site customer service environment.
  • Proven ability to lead organizational change and process improvements in an operations or WFM function, delivering measurable gains in efficiency, service levels, or cost savings. Able to define a vision for the WFM organization and execute initiatives that align with broader business strategy.
  • Exceptional analytical skills with the ability to interpret large data sets and translate them into actionable plans. Adept at critical thinking and data-driven decision-making, especially under dynamic conditions. Comfortable with advanced Excel analysis and interpreting BI reports (e.g., Power BI) to drive insights.
  • Excellent communication and interpersonal skills, with a track record of effectively collaborating with and influencing cross-functional teams and senior executives. Able to clearly present workforce plans and performance data to non-WFM audiences and incorporate their feedback to refine strategies.
  • Demonstrated success in managing and developing high-performing teams. Strong people leadership capabilities, including performance management, coaching, and the ability to inspire and motivate staff across different locations or functions.
  • Experience managing workforce planning for very large operations (for example, supporting 500+ front-line agents or employees across multiple sites and channels). History of achieving results in both omnichannel and back-office environments is a strong plus.
  • Hands-on expertise with enterprise workforce management systems, with Verint WFE software strongly preferred. Familiarity with telephony/omnichannel routing platforms and their integration with WFM processes is beneficial. Experience leveraging automation and advanced scheduling algorithms in WFM tools is a plus.
  • Background in industries such as healthcare, insurance, or business process outsourcing (BPO) with high-volume contact center or service operations. Understanding of industry-specific regulations, labor laws, and compliance considerations related to workforce planning (e.g., scheduling requirements, overtime rules) is advantageous.

What you should expect in this role
  • Remote, based on business need. Travel may be required up to 10-25% (periodic on-site leadership meetings, team events, or client presentations).

The deadline to submit applications for this posting is July 31, 2026.
The pay range for this position is $119,100.00 - $170,100.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

What Gainwell Technologies employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Gainwell Technologies logo

About Gainwell Technologies

Sourced by ZipRecruiter

With Health and Cost outcomes that pierce Inequities and Impact Economies, the success of our Nation’s Federal Medicaid program is inextricably tied to the Prosperity of Communities, States and the Nation as a whole. We think that deserves Respect and a Commitment from Innovators who can help those who operate within and around health and human services evolve to meet their goals. At Gainwell, that’s our Sole focus. Built across more than Five Decades, Gainwell has intentionally seized opportunities to advance its digitally enabled services to meet Agencies, Health plans and MCOs where they are on their modernization journeys and propel them into the future of Healthcare. Equally important to our Expanding Technologies and Results. We bring ideas that bring policies to life.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Irving, TX, US

View All Gainwell Technologies Jobs

Apply