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Workforce Manager Jobs in Austin, TX (NOW HIRING)

Deloitte

Workday Adaptive Planning Manager

Austin, TX · On-site

Manage day to day interactions with executive clients and sponsors * Delivery: Gain trusted advisor status with customers and client prospects by understanding their business and developing ...

Arete Technologies, Inc.

.net ( Workforce )

Austin, TX · On-site

IT Workforce Systems Manager Programmer /Developer Selected candidate will work with IT Workforce Systems Manager to maintain current code and modify existing functionality based on federal rules ...

Acess Global

Workforce Operations Analyst

Austin, TX · On-site

Support the SDS Workforce Operations team in managing day-to-day scheduling, provisioning, and ticket resolution. This role is operational in nature -- handling a high volume of discrete tasks across ...

ConfigUSA

Workforce Operations Analyst

Austin, TX · On-site

Workforce Operations Analyst Role Descriptions: - Must have LinkedIn profile in Submission Support ... Manage and resolve provisioning and scheduling tickets end-to-end through the WFO Support Portal

ICON

Print Operations Program Manager II

Austin, TX · On-site

This role will report to the Print Workforce Manager, Print Operations. You will collaborate regularly with the Print Operations and Print Logistics Managers, as well as with deployed teams in the ...

Apple

Contingent Workforce Strategy Lead

Austin, TX

We're looking for a Contingent Workforce Strategy Lead to own and drive our contingent staffing ... management, scope and deliverable definition, and the ongoing evolution of the vendor landscape.

Apple

Contingent Workforce Strategy Lead

Austin, TX · On-site

Minimum Qualifications 7+ years managing strategic initiatives, programs, or operations with ... workforce initiatives Strong focus on problem-solving, with a growth mindset and the ability to ...

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All JobsWorkforce JobsWorkforce Manager JobsWorkforce Manager Jobs in Austin, TX

Workforce Manager information

See Austin, TX salary details

$24.8K

$75.7K

$160.6K

How much do workforce manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for workforce manager in Austin, TX is $75,745.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,100.00 and $91,200.00 per year, depending on experience, location, and employer.

How does a workforce manager typically collaborate with other departments to optimize staffing levels?

A Workforce Manager regularly collaborates with department heads, HR, and operations teams to ensure staffing aligns with business needs. This involves analyzing workload forecasts, discussing shift requirements, and adapting schedules to accommodate fluctuations in demand. Effective communication and data sharing are crucial, as Workforce Managers must balance employee availability with service level goals. By working closely with other departments, they help maintain optimal staffing while minimizing overtime and reducing turnover.

What are the key skills and qualifications needed to thrive as a workforce manager, and why are they important?

To thrive as a Workforce Manager, you need expertise in workforce planning, data analysis, and a solid understanding of HR policies, typically supported by a degree in business, human resources, or a related field. Familiarity with workforce management systems (such as Kronos or NICE), scheduling software, and strong Excel skills are commonly required. Excellent communication, problem-solving, and leadership abilities help drive team performance and handle dynamic staffing needs. These skills ensure efficient resource allocation, cost control, and optimal employee productivity within an organization.

What is a workforce manager?

A workforce manager oversees productivity at a company. Your duties are to assess, analyze, and report on employee productivity at the individual, departmental, and institutional levels. Your job is to determine how best to utilize the productivity and skills of each employee using the techniques and theories of workforce management (WFM). You track labor time using daily, weekly, and monthly measurements. The career requires keen attention to detail and communication and problem-solving skills. Other qualifications include at least a bachelor’s degree in business and experience in human resources, service provision, or production.

What is the difference between Workforce Manager vs Workforce Analyst?

AspectWorkforce ManagerWorkforce Analyst
Required CredentialsBachelor's degree in HR, Business, or related field; experience in workforce planningBachelor's degree in Data Analysis, Business, or related field; skills in data analytics
Work EnvironmentOversees staffing, scheduling, and labor management; often in call centers, retail, or manufacturingAnalyzes workforce data, forecasts staffing needs; works closely with Workforce Managers
Employer & Industry UsageCommon in HR, operations, and staffing departments across various industriesUsed in data-driven roles within HR, operations, and analytics teams

While both roles focus on workforce planning, Workforce Managers handle staffing and scheduling directly, whereas Workforce Analysts focus on data analysis to inform staffing decisions. The roles often collaborate but differ in their core responsibilities and skill sets.

More about Workforce Manager jobs

What are the most commonly searched types of Workforce jobs in Austin, TX?

The most popular types of Workforce jobs in Austin, TX are:

What job categories do people searching Workforce Manager jobs in Austin, TX look for?

The top searched job categories for Workforce Manager jobs in Austin, TX are:

What cities near Austin, TX are hiring for Workforce Manager jobs?

Cities near Austin, TX with the most Workforce Manager job openings:

Workforce Manager jobs near you
Infographic showing various Workforce Manager job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $75,745 per year, or $36.4 per hour.

Workforce Management Specialist

RoadVantage

Austin, TX

Full-time

Re-posted 20 days ago

Job description

Workforce Management Specialist
Job Description
Title: Workforce Management Specialist
Reports to: Claims Manager
Department: Claims
Direct Reports: No
Exempt Status: Non-Exempt
Job Purpose
We are looking for a detail-oriented Workforce Management Specialist to join our Claims Team. This role is responsible for managing workforce management applications, creating accurate staff forecasts and projections, generating performance and employee metric reports, and optimizing staffing levels to ensure service goals are consistently met. The ideal candidate has strong analytical skills and hands-on experience with WFM tools in a call center environment.

Essential Job Functions
  • Monitor real-time staffing conditions and make intraday adjustments to support service level goals
  • Maintain and audit employee schedules, time-off requests, and schedule changes within WFM systems
  • Analyze trends and provide recommendations related to staffing, scheduling, productivity, and operational efficiency
  • Support implementation and continuous improvement of workforce management processes and reporting tools
  • Prepare and analyze employee metric reports (attendance, performance, productivity, and quality metrics) to support staffing projections and operational decision-making
  • Create and maintain employee schedules
  • Partner with Claims leadership, training, and quality teams to align staffing plans with business objectives
  • Provide ad hoc reporting and workforce analysis as requested by leadership
  • Assist with capacity planning and budgeting for future hiring needs

Minimum Qualifications
  • 2–4 years of experience in Workforce Management, preferably in a call center or contact center environment
  • Strong experience with Workforce Management (WFM) systems and forecasting methodologies
  • Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP, charts, data analysis)
  • Solid understanding of call center metrics (Service Level, AHT, Occupancy, Adherence, etc.)
  • Experience creating and analyzing employee performance and attendance reports
  • Strong analytical, organizational, and communication skills with the ability to present data-driven recommendations to leadership

Preferred Qualifications
  • Experience with the NICE InContact platform (highly preferred)
  • Familiarity with other WFM tools (e.g., NICE WFM, Verint, Genesys, or similar)
  • Experience with data visualization tools (Power BI, etc.)
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

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