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Workforce Manager Jobs in Irving, TX (NOW HIRING)

Globe Life

Manager, Workforce Management

Mckinney, TX · On-site

Globe Life is looking for a Workforce Management Manager to oversee forecasting, scheduling, staffing strategies, and real-time resource management for our growing Sales Agent Contact Center. You'll ...

Simmons Bank

Workforce Planning Manager

Dallas, TX

Position Summary The Workforce Planning Manager is responsible for designing and maintaining the staffing model for the Retail Banking network, ensuring the right coverage, at the right time, to ...

Black Box

Workforce Management Manager

Plano, TX · On-site

The Manager of Workforce Management (WFM) is responsible for designing, implementing, and optimizing workforce strategies that support data center operations at scale. This role ensures the right ...

Scotiabank

IAM Product Workforce Manager

Dallas, TX · On-site

... • Manage the product backlog, new features, and enhancements for workforce IAM • Facilitate forums and prepare the team for constructive collaboration sessions with cross-functional teams ...

Scotiabank

IAM Product Workforce Manager

Dallas, TX · On-site

$120 - $180/hr

IAM Product Workforce Manager Requisition ID: 270093 Salary Range: - Please note that the Salary Range shown is a guideline only. Salary offered may vary based on factors, including, but not limited ...

Scotiabank

IAM Product Workforce Manager

Dallas, TX · On-site

... clients Manage the product backlog, new features, and enhancements for workforce IAM Facilitate forums and prepare the team for constructive collaboration sessions with cross-functional teams ...

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Workforce Manager information

See Irving, TX salary details

$24K

$73.4K

$155.6K

How much do workforce manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for workforce manager in Irving, TX is $73,379.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,600.00 and $88,300.00 per year, depending on experience, location, and employer.

What is a workforce manager?

A workforce manager oversees productivity at a company. Your duties are to assess, analyze, and report on employee productivity at the individual, departmental, and institutional levels. Your job is to determine how best to utilize the productivity and skills of each employee using the techniques and theories of workforce management (WFM). You track labor time using daily, weekly, and monthly measurements. The career requires keen attention to detail and communication and problem-solving skills. Other qualifications include at least a bachelor’s degree in business and experience in human resources, service provision, or production.

What are the key skills and qualifications needed to thrive as a workforce manager, and why are they important?

To thrive as a Workforce Manager, you need expertise in workforce planning, data analysis, and a solid understanding of HR policies, typically supported by a degree in business, human resources, or a related field. Familiarity with workforce management systems (such as Kronos or NICE), scheduling software, and strong Excel skills are commonly required. Excellent communication, problem-solving, and leadership abilities help drive team performance and handle dynamic staffing needs. These skills ensure efficient resource allocation, cost control, and optimal employee productivity within an organization.

How does a workforce manager typically collaborate with other departments to optimize staffing levels?

A Workforce Manager regularly collaborates with department heads, HR, and operations teams to ensure staffing aligns with business needs. This involves analyzing workload forecasts, discussing shift requirements, and adapting schedules to accommodate fluctuations in demand. Effective communication and data sharing are crucial, as Workforce Managers must balance employee availability with service level goals. By working closely with other departments, they help maintain optimal staffing while minimizing overtime and reducing turnover.

What is the difference between Workforce Manager vs Workforce Analyst?

AspectWorkforce ManagerWorkforce Analyst
Required CredentialsBachelor's degree in HR, Business, or related field; experience in workforce planningBachelor's degree in Data Analysis, Business, or related field; skills in data analytics
Work EnvironmentOversees staffing, scheduling, and labor management; often in call centers, retail, or manufacturingAnalyzes workforce data, forecasts staffing needs; works closely with Workforce Managers
Employer & Industry UsageCommon in HR, operations, and staffing departments across various industriesUsed in data-driven roles within HR, operations, and analytics teams

While both roles focus on workforce planning, Workforce Managers handle staffing and scheduling directly, whereas Workforce Analysts focus on data analysis to inform staffing decisions. The roles often collaborate but differ in their core responsibilities and skill sets.

What degree do you need for workforce management?

A workforce manager typically needs at least a bachelor's degree in fields such as business administration, human resources, or management. Relevant skills include data analysis, communication, and familiarity with workforce management software; some roles may prefer or require a master's degree or professional certification.
More about Workforce Manager jobs

What are the most commonly searched types of Workforce jobs in Irving, TX?

The most popular types of Workforce jobs in Irving, TX are:

What job categories do people searching Workforce Manager jobs in Irving, TX look for?

The top searched job categories for Workforce Manager jobs in Irving, TX are:

What cities near Irving, TX are hiring for Workforce Manager jobs?

Cities near Irving, TX with the most Workforce Manager job openings:

Workforce Manager jobs near you
Infographic showing various Workforce Manager job openings in Irving, TX as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $73,379 per year, or $35.3 per hour.

Manager, Workforce Management

Globe Life

Mckinney, TX • On-site

Full-time

Re-posted 10 days ago

Globe Life Insurance rating

8.0

Company rating: 8.0 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

171st of 315 rated insurance

Job description

Do you enjoy turning operational data into business results?


Globe Life is looking for a Workforce Management Manager to oversee forecasting, scheduling, staffing strategies, and real-time resource management for our growing Sales Agent Contact Center.

You'll partner closely with operations leadership to ensure the right people are available at the right time while improving efficiency, service levels, and sales performance.

This is an excellent opportunity for an experienced WFM professional looking to help build a best-in-class workforce management function.


Desired Skills

  • Workforce Management leadership
  • Forecasting and capacity planning
  • Scheduling optimization
  • Real-time queue management
  • Advanced Excel
  • Power BI or Tableau preferred
  • NICE, Verint, Genesys or similar WFM systems
  • Strong analytical skills
  • Leadership experience
  • Call center experience
  • Bachelor's degree or equivalent experience

Company Description

For more than 120 years, Globe Life has helped protect working families by providing life and supplemental health insurance products across the United States. As one of the nation's largest providers of individual life insurance, Globe Life serves millions of policyholders through multiple distribution channels and is consistently recognized for its financial strength and long-term stability.

Today, Globe Life is investing in the future by building innovative sales and service operations supported by modern technology, data-driven decision making, and exceptional leadership. We're looking for professionals who enjoy solving complex challenges, leading change, and making a measurable impact on the customer experience.

What Globe Life Insurance employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Globe Life logo

About Globe Life

Sourced by ZipRecruiter

Our Actions Today have a lasting impact on Tomorrow. Therefore, We aim to inspire everyone in our network to help Make Tomorrow Better. At Globe Life, We empower our Customers by offering products that help secure their Financial Future and Protect them from the unexpected. We give our Employees the chance to give back, Support Initiatives with a Service First Mindset, and Promote from within.

Industry

Insurance services and insurance agencies and brokerages

Company size

1,001 - 5,000 Employees

Headquarters location

McKinney, TX, US

View All Globe Life Jobs