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Workforce Manager Jobs in Utah (NOW HIRING)

BILL

Workforce Management Program Lead

Draper, UT · On-site

Working through influence, shared standards, and cross-functional collaboration, this role shapes how BILL plans, executes, and governs workforce management across every delivery model.

The Results Companies

Workforce Specialist

Provo, UT

$78K - $78.50K/yr

This role provides vision and leadership to the Results organization in workforce management areas such as: Forecasting, Scheduling, and Analysis. It will support processes to maximize work flow ...

LaborMax - Salt Lake, UT

Be Seen First

Sales Branch Manager

Salt Lake City, UT · On-site

$65K/yr

Identify client workforce needs and present tailored staffing and recruiting solutions * Negotiate ... Manage, coach, and develop recruiters and staffing specialists * Conduct weekly team meetings and ...

LendingClub Bank

WFM Analyst

Lehi, UT · On-site

Experience with workforce management, forecasting, Excel, WFM systems like Verint/Five9, and presentation development Work Location Lehi, Utah The above locations are eligible offices for this role.

Lendingclub Corporation

WFM Analyst

Lehi, UT · Hybrid

Experience with workforce management, forecasting, Excel, WFM systems like Verint/Five9, and presentation development Work Location Lehi, Utah The above locations areeligibleoffices for this role.The ...

LendingClub

WFM Analyst

Lehi, UT · Hybrid

Experience with workforce management, forecasting, Excel, WFM systems like Verint/Five9, and presentation development Work Location Lehi, Utah The above locations are eligible offices for this role.

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$22.8K

$69.6K

$147.5K

How much do workforce manager jobs pay per year?

As of Jun 3, 2026, the average yearly pay for workforce manager in Utah is $69,568.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,200.00 and $83,800.00 per year, depending on experience, location, and employer.

What Is a Workforce Manager?

A workforce manager oversees productivity at a company. Your duties are to assess, analyze, and report on employee productivity at the individual, departmental, and institutional levels. Your job is to determine how best to utilize the productivity and skills of each employee using the techniques and theories of workforce management (WFM). You track labor time using daily, weekly, and monthly measurements. The career requires keen attention to detail and communication and problem-solving skills. Other qualifications include at least a bachelor’s degree in business and experience in human resources, service provision, or production.

What are the key skills and qualifications needed to thrive as a Workforce Manager, and why are they important?

To thrive as a Workforce Manager, you need expertise in workforce planning, data analysis, and a solid understanding of HR policies, typically supported by a degree in business, human resources, or a related field. Familiarity with workforce management systems (such as Kronos or NICE), scheduling software, and strong Excel skills are commonly required. Excellent communication, problem-solving, and leadership abilities help drive team performance and handle dynamic staffing needs. These skills ensure efficient resource allocation, cost control, and optimal employee productivity within an organization.

How does a Workforce Manager typically collaborate with other departments to optimize staffing levels?

A Workforce Manager regularly collaborates with department heads, HR, and operations teams to ensure staffing aligns with business needs. This involves analyzing workload forecasts, discussing shift requirements, and adapting schedules to accommodate fluctuations in demand. Effective communication and data sharing are crucial, as Workforce Managers must balance employee availability with service level goals. By working closely with other departments, they help maintain optimal staffing while minimizing overtime and reducing turnover.

What does a Workforce Manager do?

A Workforce Manager is responsible for overseeing staff scheduling, forecasting labor needs, and optimizing workforce efficiency within an organization. They use data analysis and workforce management software to ensure the right number of employees are scheduled to meet business demands. Workforce Managers also monitor productivity, manage time-off requests, and help implement policies to improve employee performance and satisfaction. Their work is crucial in industries like call centers, retail, and healthcare, where staffing levels directly impact customer service and operational costs.

What is the difference between Workforce Manager vs Workforce Analyst?

AspectWorkforce ManagerWorkforce Analyst
Required CredentialsBachelor's degree in HR, Business, or related field; experience in workforce planningBachelor's degree in Data Analysis, Business, or related field; skills in data analytics
Work EnvironmentOversees staffing, scheduling, and labor management; often in call centers, retail, or manufacturingAnalyzes workforce data, forecasts staffing needs; works closely with Workforce Managers
Employer & Industry UsageCommon in HR, operations, and staffing departments across various industriesUsed in data-driven roles within HR, operations, and analytics teams

While both roles focus on workforce planning, Workforce Managers handle staffing and scheduling directly, whereas Workforce Analysts focus on data analysis to inform staffing decisions. The roles often collaborate but differ in their core responsibilities and skill sets.

More about Workforce Manager jobs
What are the most commonly searched types of Workforce jobs in Utah? The most popular types of Workforce jobs in Utah are:
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What job categories do people searching Workforce Manager jobs in Utah look for? The top searched job categories for Workforce Manager jobs in Utah are:
What cities in Utah are hiring for Workforce Manager jobs? Cities in Utah with the most Workforce Manager job openings:
Workforce Manager jobs near you

Supervisor, Workforce Command Center

The Results Companies

Provo, UT

Other

Posted 15 days ago

Job description

Company Description

Named the 2015 "Best Voice Excellence Company" in the Philippines by ICT International and Inc. Magazine's 5000 Fastest Growing companies in the U.S., The Results Companies is a successful Customer Experience leader on the move. Award winning solutions are the hallmark of Results' Partnership approach delivering innovative contact center outsourcing services for companies spanning all verticals including Healthcare, Travel & Entertainment, Telecommunications, Education, Financial Services, Retail Cable/MSO and Energy. With over 14,000 employees in 22 locations, Results is able to offer domestic, nearshore and farshore solutions. Driving success through Analytic Hiring, Real-Time Data Analytics, State-of-the-Art Technology and centered around Operational Excellence focused on Continuous Improvement ensures that every customer touch is delivered to the highest degree. Visit us at TheResultsCompanies.com and peruse our library of case studies and industry insights to learn more about why Results is one of the fastest growing Customer Experience companies in the world.

Job Description

Position Overview:

The WFM Results Command Center Supervisor ensures that the Real Time
Analyst take actions to ensure the enterprise achieves its contacts per hour
and sales per hour interval, daily, weekly, monthly and Quaterly goals. The RCC
Supervisor works with GRP's, site LRP's and internal business leaders to
determine corrective actions to mitigate day- of events that impact performance
plan.


Essential Job Duties and Responsibilities:

  1. Directly supervises a team of 3+ Real Time Analysts

  2. Effectively manages Strategy, KPI and Service Level requirements for multiple clients

  3. Coordinates with GRP on Forecasted hours requirement per campaign

  4. Creates a Daily Dialing Plan that is generated from the client forecast

  5. Creates a Daily List Strategy Plan with various sources per campaign

  6. Makse sound business decisions to change list sources to optimize performance

  7. Understanding of State and Federal rules of engagement for outbound dialing

  8. Monitors campaigns for wait times/ drop rates/ agents states

  9. Monitors numerous real time metrics such as; Dials per hour, Contacts per hour, conversion, sales per hour, completes per hour, schedule adherence, ACW against a matrix of defined
    thresholds

  10. Loading leads (ensure counts are correct)

  11. Deletion of finalized records

  12. Assigns agents to campaigns

  13. Distribute proper leads to meet dialing plans

  14. Ability to impact CPH thru list management or list separation

  15. Ability to create strategies to maximize performance

  16. Delivery of flash reports to Distro list

  17. Communicates performance issues with Manager

  18. Ability to deal as a point for any technology or facility issues affecting call center and support operations

  19. Site real time communication on LRP bridge or direct contact

  20. Completes weekly/monthly recap for Manager

  21. Production reports are required

  22. Manages interval, daily, weekly, and monthly plan objectives

  23. Make objective recommendations to management on list dialing strategies to maximize list performance and drive right contacts to right agents.

  24. Provides Objective Flash reporting of various KPI's to key stakeholders within the Results organization

Qualifications

  1. 6 months Outbound Dialer Administration experience

  2. 6 months Outbound Performance Analytics experience

  3. 2+ year's previous Contact Center management experience.

  4. Must be highly-proficient on computers, Excellent knowledge and use of Microsoft Office (word processing, spreadsheets, and database systems). Technical and Software experience required.

  5. High School Diploma Required

  6. Broad knowledge of outbound contact center environment

  7. Exceptional verbal and written communication skills

  8. Must be able to multi-task in a professional & courteous manner

  9. Must be able to accommodate a flexible schedule

  10. Superb Listening, probing, negotiation and de-escalation skills needed

  11. Must have analytical and troubleshooting expertise

Preferred:

  1. 1 year Outbound Dialer Administration experience

  2. 1 year Outbound Performance Analytics experience

  3. 3 years+ Contact Center Operations or Outbound management experience

  4. Experience in with predictive dialing systems such as Davox, EIS, Legacy, and
    Altitude.

  5. Technical support experience a plus

  6. Must have previous customer/client interface experience and the ability to handle upset clients in
    a professional manner

  7. Proven performance, able to meet compliance, quality, and productivity metrics

  8. Proven ability to work well in a high pressure/target driven environment

Additional Information

Additional Information

Benefits include, but are not limited to:

  •        Health care benefits
  •        Bonus incentives
  •        Strong leadership
  •        Opportunities for advancement within our global organization
  •        Business Casual Dress Environment
  •        Fun and relaxed working environment
  •        Employee referral bonuses
  •        Paid training

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