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Workforce Manager Jobs in Midvale, UT (NOW HIRING)

BILL

Workforce Management Program Lead

Draper, UT · On-site

Working through influence, shared standards, and cross-functional collaboration, this role shapes how BILL plans, executes, and governs workforce management across every delivery model.

LaborMax - Salt Lake, UT

Be Seen First

Sales Branch Manager

Salt Lake City, UT · On-site

$65K/yr

Identify client workforce needs and present tailored staffing and recruiting solutions * Negotiate ... Manage, coach, and develop recruiters and staffing specialists * Conduct weekly team meetings and ...

LendingClub Bank

WFM Analyst

Lehi, UT · On-site

Experience with workforce management, forecasting, Excel, WFM systems like Verint/Five9, and presentation development Work Location Lehi, Utah The above locations are eligible offices for this role.

Lendingclub Corporation

WFM Analyst

Lehi, UT · Hybrid

Experience with workforce management, forecasting, Excel, WFM systems like Verint/Five9, and presentation development Work Location Lehi, Utah The above locations areeligibleoffices for this role.The ...

LendingClub

WFM Analyst

Lehi, UT · Hybrid

Experience with workforce management, forecasting, Excel, WFM systems like Verint/Five9, and presentation development Work Location Lehi, Utah The above locations are eligible offices for this role.

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$23.6K

$72.1K

$152.8K

How much do workforce manager jobs pay per year?

As of Jun 3, 2026, the average yearly pay for workforce manager in Midvale, UT is $72,070.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,800.00 and $86,800.00 per year, depending on experience, location, and employer.

What Is a Workforce Manager?

A workforce manager oversees productivity at a company. Your duties are to assess, analyze, and report on employee productivity at the individual, departmental, and institutional levels. Your job is to determine how best to utilize the productivity and skills of each employee using the techniques and theories of workforce management (WFM). You track labor time using daily, weekly, and monthly measurements. The career requires keen attention to detail and communication and problem-solving skills. Other qualifications include at least a bachelor’s degree in business and experience in human resources, service provision, or production.

What are the key skills and qualifications needed to thrive as a Workforce Manager, and why are they important?

To thrive as a Workforce Manager, you need expertise in workforce planning, data analysis, and a solid understanding of HR policies, typically supported by a degree in business, human resources, or a related field. Familiarity with workforce management systems (such as Kronos or NICE), scheduling software, and strong Excel skills are commonly required. Excellent communication, problem-solving, and leadership abilities help drive team performance and handle dynamic staffing needs. These skills ensure efficient resource allocation, cost control, and optimal employee productivity within an organization.

How does a Workforce Manager typically collaborate with other departments to optimize staffing levels?

A Workforce Manager regularly collaborates with department heads, HR, and operations teams to ensure staffing aligns with business needs. This involves analyzing workload forecasts, discussing shift requirements, and adapting schedules to accommodate fluctuations in demand. Effective communication and data sharing are crucial, as Workforce Managers must balance employee availability with service level goals. By working closely with other departments, they help maintain optimal staffing while minimizing overtime and reducing turnover.

What does a Workforce Manager do?

A Workforce Manager is responsible for overseeing staff scheduling, forecasting labor needs, and optimizing workforce efficiency within an organization. They use data analysis and workforce management software to ensure the right number of employees are scheduled to meet business demands. Workforce Managers also monitor productivity, manage time-off requests, and help implement policies to improve employee performance and satisfaction. Their work is crucial in industries like call centers, retail, and healthcare, where staffing levels directly impact customer service and operational costs.

What is the difference between Workforce Manager vs Workforce Analyst?

AspectWorkforce ManagerWorkforce Analyst
Required CredentialsBachelor's degree in HR, Business, or related field; experience in workforce planningBachelor's degree in Data Analysis, Business, or related field; skills in data analytics
Work EnvironmentOversees staffing, scheduling, and labor management; often in call centers, retail, or manufacturingAnalyzes workforce data, forecasts staffing needs; works closely with Workforce Managers
Employer & Industry UsageCommon in HR, operations, and staffing departments across various industriesUsed in data-driven roles within HR, operations, and analytics teams

While both roles focus on workforce planning, Workforce Managers handle staffing and scheduling directly, whereas Workforce Analysts focus on data analysis to inform staffing decisions. The roles often collaborate but differ in their core responsibilities and skill sets.

More about Workforce Manager jobs
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What cities near Midvale, UT are hiring for Workforce Manager jobs? Cities near Midvale, UT with the most Workforce Manager job openings:
Workforce Manager jobs near you
Workforce Management Program Lead

Workforce Management Program Lead

BILL

Draper, UT • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Make your impact within a rapidly growing Fintech Company

Join the CXO Shared Services team at BILL, where we drive operational excellence and enable scalable growth for a dynamic, customer-centric fintech leader. As the WFM Program Lead, you will serve as a strategic program leader for BILL's WFM function, bringing structure, rigor, and alignment across the BILL-badged WFM team, BPO WFM resources, and WaaS partners. Working through influence, shared standards, and cross-functional collaboration, this role shapes how BILL plans, executes, and governs workforce management across every delivery model.

Responsibilities:

  • Define and drive WFM practice standards across the BILL-badged team, BPO WFM resources, and WaaS partners, establishing consistent methodology for forecasting, scheduling, and intra-day management that sets a clear bar for execution quality across all delivery models.
  • Govern the quality and compliance of WFM outputs across all delivery models, including the BILL-badged team, BPO WFM resources, and WaaS partners. This includes auditing forecast accuracy, scheduling efficacy, and adherence to program standards, with gaps escalated through established governance channels to protect operational integrity.
  • Standardize WFM data and KPI reporting across the BILL-badged team, BPO WFM resources, and WaaS partners, creating a single source of truth that delivers consistent, reliable performance visibility across all delivery models. AI-powered tools and analytics are used throughout to surface deeper insights and support faster, more informed decision-making.
  • Lead onboarding and ongoing enablement for new WFM resources across the BILL- badged team, BPO partners, and WaaS, ensuring everyone is aligned to BILL's scheduling standards, WFM platform workflows, and program expectations before assuming production responsibilities.
  • Ensure WFM scheduling practices remain compliant with applicable labor laws and internal policies, conducting routine process audits across all delivery models to mitigate operational and compliance risk.

We'd love to chat if you have:

  • 4+ years of WFM experience with deep proficiency across forecasting, scheduling, and real-time management, with hands-on experience in enterprise WFM platforms (such as Calabrio, NICE, Verint, or equivalent) and a demonstrated ability to maximize tool utilization in support of program outcomes.
  • A track record of operating across multiple WFM delivery models, including BPO and WaaS partnerships, with a demonstrated ability to align execution standards, maintain data consistency, and hold all parties accountable to program goals through influence and governance rather than direct authority.
  • Strong analytical instincts and a high bar for data integrity, with the ability to identify discrepancies across reporting layers, ask the right questions, and drive toward a single source of truth.
  • Experience bridging the gap between WFM strategy and day-to-day execution, translating leadership priorities into structured processes, governance frameworks, and scalable operational workflows.
  • A continuous improvement mindset with the ability to evaluate current WFM practices, identify gaps between program potential and actual execution, and build a clear case and roadmap for elevating standards across people, process, and platform. Comfort leveraging AI tools to analyze workforce data, generate operational insights, and identify patterns that inform smarter planning decisions.

Visa Sponsorship:  Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future.

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About BILL

Sourced by ZipRecruiter

Industry

Software development

Company size

1,001 - 5,000 Employees

Headquarters location

San Jose, CA, US

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