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Workforce Manager Jobs in Utah (NOW HIRING)

Castlight Health, Inc

$75 - $111/hr

... with workforce analytics, training, and technology teams to optimize performanceCoach supervisors through performance cycles, feedback sessions, and leadership developmentContribute to support ...

Covenant

SLC Site Manager

Salt Lake City, UT · On-site

$80K - $100K/yr

The Site Manager is accountable for workforce management, operational readiness, customer service, compliance, employee development, and contract performance. Company History Founded in 2002 ...

covenant

SLC Site Manager

Salt Lake City, UT

$80K - $100K/yr

The Site Manager is accountable for workforce management, operational readiness, customer service, compliance, employee development, and contract performance. Company History Founded in 2002 ...

ASSA ABLOY

Regional Sales Manager

Salt Lake City, UT · On-site

$70K - $80K/yr

Underpinned by a unique biometric algorithm, Biosite provides market-leading software solutions for workforce management, task management, material management and fire safety & security. At the heart ...

ASSA ABLOY

Regional Sales Manager

Salt Lake City, UT · On-site

$70K - $80K/yr

Underpinned by a unique biometric algorithm, Biosite provides market-leading software solutions for workforce management, task management, material management and fire safety & security. At the heart ...

ASSA ABLOY

Regional Sales Manager

Lindon, UT · On-site

$70K - $80K/yr

Underpinned by a unique biometric algorithm, Biosite provides market-leading software solutions for workforce management, task management, material management and fire safety & security. At the heart ...

ASSA ABLOY

Regional Sales Manager

West Valley City, UT

$70K - $80K/yr

Underpinned by a unique biometric algorithm, Biosite provides market-leading software solutions for workforce management, task management, material management and fire safety & security. At the heart ...

ASSA ABLOY

Regional Sales Manager

Salt Lake City, UT

$70K - $80K/yr

Underpinned by a unique biometric algorithm, Biosite provides market-leading software solutions for workforce management, task management, material management and fire safety & security. At the heart ...

Castlight Health

Customer Support Manager

Sandy, UT · On-site

$74K - $111K/yr

Summary Manager, Customer Support - Hybrid (Sandy, UT) Location: 100 W Towne Ridge Parkway, Suite ... Partner with workforce analytics, training, and technology teams to optimize performance * Coach ...

Mattress Firm, Inc.

Store Sales Manager

Layton, UT · On-site

$58K - $71K/yr

Workforce Management Conduct workforce management activities (store staffing schedule, reconciling punches, etc.), utilizing Operations team support and tools. Ensure company policies, including ...

Mattress Firm, Inc.

Store Sales Manager

Salt Lake City, UT · On-site

$58K - $71K/yr

Workforce Management Conduct workforce management activities (store staffing schedule, reconciling punches, etc.), utilizing Operations team support and tools. Ensure company policies, including ...

New

Mattress Firm

Store Sales Manager

Salt Lake City, UT · On-site

$58K - $71K/yr

Workforce Management Conduct workforce management activities (store staffing schedule, reconciling punches, etc.), utilizing Operations team support and tools. Ensure company policies, including ...

New

Mattress Firm, Inc.

Store Sales Manager

Layton, UT · On-site

$58K - $71K/yr

Workforce Management Conduct workforce management activities (store staffing schedule, reconciling punches, etc.), utilizing Operations team support and tools. Ensure company policies, including ...

Mattress Firm, Inc.

Store Sales Manager

Salt Lake City, UT · On-site

$58K - $71K/yr

Workforce Management Conduct workforce management activities (store staffing schedule, reconciling punches, etc.), utilizing Operations team support and tools. Ensure company policies, including ...

Focus Workforce Management

Inventory Control Jobs

Richmond, UT · On-site

$16.75 - $20.75/hr

Inventory Control Jobs in Richmond, Utah UT Are you looking for inventory control jobs in Richmond, Utah (UT) with excellent possibilities? Apply with Focus once and gain access to all the employment ...

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Showing results 41-60

All JobsWorkforce JobsWorkforce Manager JobsWorkforce Manager Jobs in Utah

Workforce Manager information

See Utah salary details

$22.8K

$69.6K

$147.5K

How much do workforce manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for workforce manager in Utah is $69,568.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,200.00 and $83,800.00 per year, depending on experience, location, and employer.

What is a workforce manager?

A workforce manager oversees productivity at a company. Your duties are to assess, analyze, and report on employee productivity at the individual, departmental, and institutional levels. Your job is to determine how best to utilize the productivity and skills of each employee using the techniques and theories of workforce management (WFM). You track labor time using daily, weekly, and monthly measurements. The career requires keen attention to detail and communication and problem-solving skills. Other qualifications include at least a bachelor’s degree in business and experience in human resources, service provision, or production.

What are the key skills and qualifications needed to thrive as a workforce manager, and why are they important?

To thrive as a Workforce Manager, you need expertise in workforce planning, data analysis, and a solid understanding of HR policies, typically supported by a degree in business, human resources, or a related field. Familiarity with workforce management systems (such as Kronos or NICE), scheduling software, and strong Excel skills are commonly required. Excellent communication, problem-solving, and leadership abilities help drive team performance and handle dynamic staffing needs. These skills ensure efficient resource allocation, cost control, and optimal employee productivity within an organization.

How does a workforce manager typically collaborate with other departments to optimize staffing levels?

A Workforce Manager regularly collaborates with department heads, HR, and operations teams to ensure staffing aligns with business needs. This involves analyzing workload forecasts, discussing shift requirements, and adapting schedules to accommodate fluctuations in demand. Effective communication and data sharing are crucial, as Workforce Managers must balance employee availability with service level goals. By working closely with other departments, they help maintain optimal staffing while minimizing overtime and reducing turnover.

What is the difference between Workforce Manager vs Workforce Analyst?

AspectWorkforce ManagerWorkforce Analyst
Required CredentialsBachelor's degree in HR, Business, or related field; experience in workforce planningBachelor's degree in Data Analysis, Business, or related field; skills in data analytics
Work EnvironmentOversees staffing, scheduling, and labor management; often in call centers, retail, or manufacturingAnalyzes workforce data, forecasts staffing needs; works closely with Workforce Managers
Employer & Industry UsageCommon in HR, operations, and staffing departments across various industriesUsed in data-driven roles within HR, operations, and analytics teams

While both roles focus on workforce planning, Workforce Managers handle staffing and scheduling directly, whereas Workforce Analysts focus on data analysis to inform staffing decisions. The roles often collaborate but differ in their core responsibilities and skill sets.

What degree do you need for workforce management?

A workforce manager typically needs at least a bachelor's degree in fields such as business administration, human resources, or management. Relevant skills include data analysis, communication, and familiarity with workforce management software; some roles may prefer or require a master's degree or professional certification.
More about Workforce Manager jobs

What are the most commonly searched types of Workforce jobs in Utah?

The most popular types of Workforce jobs in Utah are:

What are popular job titles related to Workforce Manager jobs in Utah?

For Workforce Manager jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Workforce Manager jobs in Utah look for?

The top searched job categories for Workforce Manager jobs in Utah are:

What cities in Utah are hiring for Workforce Manager jobs?

Cities in Utah with the most Workforce Manager job openings:

Workforce Manager jobs near you
Infographic showing various Workforce Manager job openings in Utah as of August 2026, with employment types broken down into 100% Full Time. Highlights an 83% In-person, and 17% Hybrid job distribution, with an average salary of $69,568 per year, or $33.4 per hour.

Customer Support Manager

Castlight Health, Inc

On-site

$75 - $111/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Job Description SummaryManager, Customer Support – Hybrid (Sandy, UT)Location: 100 W Towne Ridge Parkway, Suite 200, Sandy, UT 84070Schedule: Monday–Friday, 8:00am–5:00pm Hybrid: In‑office Monday–Wednesday; Remote Thursday & Friday SalaryRange: $75,000–$95,000Benefits: Medical, dental, vision, 401(k), PTO, paid holidaysAbout the RoleThe Customer Support manager leads a high‑volume healthcare support center and oversees a team of supervisors and specialists responsible for delivering exceptional service. This role manages daily operations, drives performance against service level targets, and ensures consistent execution across the support organization. You will coach supervisors, optimize workflows, and serve as the primary resource for real‑time operations, escalations, and outbound support activities.This position requires a strong operational leader with deep healthcare call center management experience. Candidates without at least 5 years of healthcare call center management experience will not be considered.How will you make an impact & RequirementsKey ResponsibilitiesLead and develop a team of three supervisors and customer support specialistsSet team goals and manage performance against service level, quality, and efficiency targetsOversee real‑time operations, monitor team metrics, and take action when performance gaps occurManage high‑volume inbound and outbound call center operations, ensuring consistent executionReview reports, attend operational meetings, and ensure daily performance aligns with organizational standardsResolve escalated or complex customer issues and serve as the management point of contactDevelop short‑term operational plans, including staffing, scheduling, and workflow alignmentPartner with workforce analytics, training, and technology teams to optimize performanceCoach supervisors through performance cycles, feedback sessions, and leadership developmentContribute to support policies, procedures, and quality standardsMotivate the team, actively engage with supervisors, and serve as a resource for questions and problem‑solvingSupport outbound support initiatives and ensure quality and compliance in outreach activitiesDrive continuous improvement across customer support operationsRequired QualificationsMinimum 5 years of management experienceRequired: Healthcare call center management experience (inbound + outbound)Experience managing teams in a high‑volume support centerExperience overseeing real‑time operations and performance metricsStrong background in workforce management, quality monitoring, and CRM platformsProven ability to lead teams in a metric‑driven environmentExcellent communication, coaching, and leadership skillsHealth plan management experience is a plusBenefitsMedical, dental, and vision insurance401(k)Paid Time Off (PTO)Paid holidaysCompensation Range:$74,083.00to$111,125.00The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs. #J-18808-Ljbffr

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