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Workforce Management Real Time Analyst Jobs in Ohio

Product Owner Senior - Near Real Time Data

Strongsville, OH · On-site

$112K - $208K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Run Stand Up Meeting for crew with scrum master Crew mgmt. o Backlog refinement Ensure team has ... Real Time Data, Scrum, User Experience (UX) Design Competencies Agile Development, Business Acumen ...

Workforce Analytics Manager

Cleveland, OH · On-site

$98K - $126K/yr

  • Medical

  • Retirement

Coaches analysts in statistical methods, storytelling, stakeholder management, and consulting ... TRAVEL REQUIREMENTS: (TIME SPENT AWAY FROM HOME OR OTHER TYPICAL OFFICE LOCATION) * 0-5% About Us ...

Manage a comprehensive database of downtown commercial properties (100,000+ sq. ft.) and a ... real estate market analyses and data requests. Acts as the primary database administrator for the ...

... for workforce management, task management, material management and fire safety & security. At the ... real-time insight, enabling our customers to make more informed decision making. Following our ...

... for workforce management, task management, material management and fire safety & security. At the ... real-time insight, enabling our customers to make more informed decision making. Following our ...

... for workforce management, task management, material management and fire safety & security. At the ... real-time insight, enabling our customers to make more informed decision making. Following our ...

... for workforce management, task management, material management and fire safety & security. At the ... real-time insight, enabling our customers to make more informed decision making. Following our ...

... for workforce management, task management, material management and fire safety & security. At the ... real-time insight, enabling our customers to make more informed decision making. Following our ...

... for workforce management, task management, material management and fire safety & security. At the ... real-time insight, enabling our customers to make more informed decision making. Following our ...

Showing results 41-60

Workforce Management Real Time Analyst information

See Ohio salary details

$36.6K

$92.8K

$164K

How much do workforce management real time analyst jobs pay per year?

As of Aug 17, 2026, the average yearly pay for workforce management real time analyst in Ohio is $92,765.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,200.00 and $126,000.00 per year, depending on experience, location, and employer.

What is a workforce management real time analyst?

A Workforce Management Real Time Analyst monitors and manages real-time contact center operations to ensure optimal staffing and service levels. They track call volume, agent adherence, and intraday performance, making adjustments as needed to meet service goals. Their role involves communicating with teams, addressing staffing gaps, and responding to unexpected changes such as high call volumes or absenteeism. By analyzing data and trends, they help maintain efficiency and improve overall workforce performance.

What are the typical daily responsibilities of a workforce management real time analyst?

As a Workforce Management Real Time Analyst, your daily tasks often include monitoring agent schedules, tracking call volume and service levels, and making real-time adjustments to optimize coverage. You may also communicate with team leaders, provide updates on operational metrics, and flag issues such as staffing shortages or unexpected surges in demand. Collaborating closely with supervisors and other departments, you help ensure a smooth workflow and consistently high customer service standards. This role is fast-paced, requiring quick decision-making and a proactive approach to managing workforce challenges as they arise.

What are the key skills and qualifications needed to thrive as a workforce management real time analyst?

To thrive as a Workforce Management Real Time Analyst, you need strong analytical skills, attention to detail, and typically a background in business, statistics, or a related field. Experience with workforce management systems such as NICE IEX, Aspect, or Verint, and proficiency in Excel and real-time monitoring tools are usually required. Excellent communication, problem-solving, and multitasking abilities set top performers apart in this role. These competencies are essential to efficiently monitor staffing, respond to changing call volumes, and support smooth, effective operations within customer service environments.

Is a workforce management real time analyst a good career?

A workforce management real time analyst is a role focused on monitoring and adjusting staffing levels in real time to ensure optimal operational efficiency. It requires strong analytical skills, proficiency with workforce management tools, and the ability to work in fast-paced environments. This career can offer growth opportunities in operations and analytics fields.

What are the most commonly searched types of Workforce Management Real Time Analyst jobs in Ohio?

The most popular types of Workforce Management Real Time Analyst jobs in Ohio are:

What are popular job titles related to Workforce Management Real Time Analyst jobs in Ohio?

For Workforce Management Real Time Analyst jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Workforce Management Real Time Analyst jobs in Ohio look for?

The top searched job categories for Workforce Management Real Time Analyst jobs in Ohio are:

Infographic showing various Workforce Management Real Time Analyst job openings in Ohio as of August 2026, with employment types broken down into 100% Full Time. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $92,765 per year, or $44.6 per hour.

Talent & Workforce Consulting Manager - Insurance

Accenture

Cleveland, OH

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New


Accenture Federal Services rating

8.7

Company rating: 8.7 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

47th of 492 rated business services


Job description

Accenture is a leading solutions and services company that helps the world's leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed across the enterprise, bringing together the talent of our approximately 786,000 people, our proprietary assets and platforms, and deep ecosystem relationships. Our strategy is to be the reinvention partner of choice for our clients and to be the most client-focused, AI-enabled, great place to work in the world. Through our Reinvention Services we bring together our capabilities across strategy, consulting, technology, operations, Song and Industry X with our deep industry expertise to create and deliver solutions and services for our clients. Our purpose is to deliver on the promise of technology and human ingenuity, and we measure our success by the 360° value we create for all our stakeholders. Visit us at accenture.com.

We are:

Accenture's Talent Reinvention Partner and we're helping clients reinvent how people and organizations work—delivering leadership, talent, operating models, workforce intelligence, and change solutions to accelerate the workforce agenda in the age of AI.

You are:

A talent and workforce consultant who knows how to lead workforce transformation efforts across talent functions. You have experience designing AI-enabled workforce solutions that help organizations evolve how work gets done, how skills are built, and how people and technology create value together.

You bring deep expertise in workforce strategy, skills-based talent practices, workforce intelligence, and organizational transformation. You are comfortable leveraging Generative AI, Large Language Models (LLMs), and Talent Intelligence platforms to analyze workforce trends, identify skills opportunities, develop strategic recommendations, and design future-ready workforce solutions.

With a passion for building future-ready organizations, you bring a blend of strategic thinking, AI and digital fluency, human-centered design, data-driven decision making, and practical execution to every client engagement.

The work:

• Develop and execute workforce transformation strategies that help clients redesign work, roles, skills, and talent models for an AI-enabled future.

• Design innovative workforce and talent solutions that enable organizations to evolve with AI across hiring, learning, workforce planning, internal mobility, career development, and retention.

• Apply human-centered approaches to integrate AI, automation, and emerging technologies into workforce, talent, and operating model solutions.

• Lead strategic workforce planning initiatives, leveraging workforce intelligence, labor market insights, skills data, and talent analytics to inform business and talent decisions.

• Utilize Generative AI tools and Large Language Models (e.g., ChatGPT, Claude, Gemini, Microsoft Copilot) to accelerate workforce analysis, workforce scenario modeling, talent strategy development, skills assessments, organizational design, and executive-level recommendations.

• Design and implement skills-based workforce solutions, including skills architectures, talent marketplaces, career frameworks, workforce planning models, and workforce transformation roadmaps.

• Leverage Talent Intelligence and Skills Technology platforms such as Reejig, TechWolf, Draup, TalentNeuron, Lightcast, Eightfold, Gloat, SkyHive, and related solutions to generate workforce insights and enable skills-driven talent strategies.

• Shape workforce readiness and reskilling strategies that build the capabilities needed to adopt AI and sustain workforce evolution over time.

• Support the creation of dynamic employee experiences, blending people, technology, AI, and culture.

• Drive change initiatives that enable organizations to adopt and sustain workforce and talent innovations.

• Contribute to business development activities, including crafting proposals, developing thought leadership, supporting client relationships, and expanding the practice's capabilities.

• Lead internal initiatives focused on market research, workforce trends, AI innovation, talent intelligence, and capability building.

• Be ready to build those air miles with travel as needed.

Here's what you need:

• Minimum of 5 years of experience working across integrated Talent functions including Talent Strategy, Strategic Workforce Planning, Skills-Based Talent Practices, Talent Intelligence, Strategic Sourcing, Learning Strategy & Development, Workforce Transformation, and Technology Talent Development.

• Minimum of 2 years of consulting experience designing and delivering workforce, talent, organization, or change solutions.

• Minimum of 1 year of experience in the Insurance industry

• Minimum of 1 year of experience helping organizations prepare for AI-enabled workforce transformation.

Bonus points if:

• Experience leveraging Generative AI and Large Language Models (LLMs) such as ChatGPT, Claude, Gemini, Microsoft Copilot, or similar technologies to support workforce analysis, talent strategy development, workforce planning, skills intelligence, or organizational transformation initiatives.

• Experience working with workforce intelligence, labor market analytics, talent intelligence, or skills technology platforms such as Reejig, TechWolf, Draup, TalentNeuron, Lightcast, Eightfold, Gloat, SkyHive, or related solutions.

• Experience analyzing workforce and skills data to develop actionable recommendations for workforce planning, talent management, organizational design, and skills-based transformation initiatives.

• Demonstrated understanding of how AI is reshaping work, jobs, skills, workforce planning, and talent strategies, with the ability to translate those trends into practical business and workforce solutions.

• Experience designing and implementing Skills-Based Organization (SBO) strategies and operating models.

• Experience with workforce analytics, people analytics, labor market intelligence, and skills taxonomies.

• Experience working with key Human Capital Management systems, including Workday, SuccessFactors, Oracle HCM, or related HR technology platforms.

• Understanding of program design, development, and administration of HR processes.

• Experience helping organizations establish responsible AI, workforce governance, and AI adoption strategies.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted until 09/25/2026.Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture (https://www.accenture.com/us-en/careers/local/benefits)

Role Location Annual Salary RangeCalifornia $94,400 to $293,800Cleveland $87,400 to $235,000Colorado $94,400 to $253,800District of Columbia $100,500 to $270,300Illinois $87,400 to $253,800Maine $80,400 to $216,200Maryland $94,400 to $253,800Massachusetts $94,400 to $270,300Minnesota $94,400 to $253,800New York $87,400 to $293,800New Jersey $100,500 to $293,800Virginia $87,400 to $270,300Washington $100,500 to $270,300

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document-4/Accenture-Equal-Opportunity-Statement.pdf#zoom=50)

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Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

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