ZipRecruiter

Log In

1

Workforce Management Real Time Analyst Jobs in Pennsylvania

Aquaamerica

Business Analyst II

Pittsburgh, PA · On-site

Experience in analytics/reporting and forecasting,schedulingand real-time management in a contact ... Practical experience of workforce management systemspreferred. KNOWLEDGE, SKILLS & ABILITIES:

1 point system

Snowflake Engineer

Pittsburgh, PA · On-site

$111K - $133K/yr

Support ingestion patterns including batch loads, API-based ingestion, and near real-time streaming ... Implement reusable Mesh views across domains (e.g., Workforce Management, Core Tech) * Optimize ...

PNC Bank

Real Estate Portfolio Manager

Pittsburgh, PA · On-site

Commercial real estate portfolio management experience. Experience negotiating and interpreting ... Strong organizational, analytical, and communication skills. This position is based in Pittsburgh ...

previous pagenext page

Showing results 21-40

All JobsWorkforce Management Real Time Analyst JobsWorkforce Management Real Time Analyst Jobs in Pennsylvania

Workforce Management Real Time Analyst information

See Pennsylvania salary details

$38.6K

$97.8K

$172.9K

How much do workforce management real time analyst jobs pay per year?

As of Sep 2, 2026, the average yearly pay for workforce management real time analyst in Pennsylvania is $97,810.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,100.00 and $132,800.00 per year, depending on experience, location, and employer.

What is a workforce management real time analyst?

A Workforce Management Real Time Analyst monitors and manages real-time contact center operations to ensure optimal staffing and service levels. They track call volume, agent adherence, and intraday performance, making adjustments as needed to meet service goals. Their role involves communicating with teams, addressing staffing gaps, and responding to unexpected changes such as high call volumes or absenteeism. By analyzing data and trends, they help maintain efficiency and improve overall workforce performance.

What are the typical daily responsibilities of a workforce management real time analyst?

As a Workforce Management Real Time Analyst, your daily tasks often include monitoring agent schedules, tracking call volume and service levels, and making real-time adjustments to optimize coverage. You may also communicate with team leaders, provide updates on operational metrics, and flag issues such as staffing shortages or unexpected surges in demand. Collaborating closely with supervisors and other departments, you help ensure a smooth workflow and consistently high customer service standards. This role is fast-paced, requiring quick decision-making and a proactive approach to managing workforce challenges as they arise.

What are the key skills and qualifications needed to thrive as a workforce management real time analyst?

To thrive as a Workforce Management Real Time Analyst, you need strong analytical skills, attention to detail, and typically a background in business, statistics, or a related field. Experience with workforce management systems such as NICE IEX, Aspect, or Verint, and proficiency in Excel and real-time monitoring tools are usually required. Excellent communication, problem-solving, and multitasking abilities set top performers apart in this role. These competencies are essential to efficiently monitor staffing, respond to changing call volumes, and support smooth, effective operations within customer service environments.

What are the most commonly searched types of Workforce Management Real Time Analyst jobs in Pennsylvania?

The most popular types of Workforce Management Real Time Analyst jobs in Pennsylvania are:

What are popular job titles related to Workforce Management Real Time Analyst jobs in Pennsylvania?

For Workforce Management Real Time Analyst jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Workforce Management Real Time Analyst jobs in Pennsylvania look for?

The top searched job categories for Workforce Management Real Time Analyst jobs in Pennsylvania are:

Workforce Management Real Time Analyst jobs near you
Infographic showing various Workforce Management Real Time Analyst job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, 2% Contract, and 1% Nights. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $97,810 per year, or $47 per hour.

Intelligence Analyst

Information Network Associates

Harrisburg, PA • On-site

Full-time

Posted 20 days ago

Job description

We are seeking a highly skilled and motivated Intel Analyst to join our team. The Intel Analyst will be responsible for collecting, analyzing, and disseminating intelligence related to security threats, geopolitical developments, and other relevant data. The Intel Analyst will interpret complex data and provide actionable insights to guide organizational strategy and decision-making.
**This is a hybrid position. Candidate must be able to commute to corporate office in Harrisburg, PA on a weekly basis.***
Essential Duties and Responsibilities:
  • Data Collection: Gather intelligence from a wide range of sources, including open-source material, government sources, field reports, satellite imagery, and human intelligence.
  • Threat Monitoring: Track and monitor ongoing threats, incidents, and geopolitical events, and report significant findings to appropriate stakeholders.
  • Data Analysis: Analyze raw data to identify patterns, interpret trends, and create actionable intelligence reports.
  • Report Preparation: Prepare detailed reports and briefings for decision-makers, highlighting key findings and offering strategic recommendations.
  • Threat Assessments: Develop short-term and long-term assessments of potential threats and emerging risks.
  • Risk Mitigation: Identify and provide insights on mitigating risks to organizational security, personnel, and assets.
  • Strategic Support: Provide support to senior leadership in developing strategic plans and responding to operational challenges.
  • Security Threat Analysis: Recommend actions to address security threats, including the analysis of terrorism, cyber threats, and geopolitical instability.
  • Intelligence Tools: Utilize intelligence tools, databases, and software for data collection, analysis, and reporting while maintaining data integrity.
  • Real-Time Analysis: Offer real-time analysis during crises to inform operational decision-making.
Education, Experience, and Skills:
  • Education: Bachelor's degree in a related field (Intelligence Studies, Political Science, Security, etc.) required.
  • Experience: 3-5 years of experience in intelligence analysis, military, law enforcement, or cybersecurity preferred.
  • Skills:
    • Strong analytical, problem-solving, and critical-thinking skills.
    • Advanced written and verbal communication skills to present complex information clearly.
    • Experience with data mining, gathering, analysis, and report writing.
    • Ability to interpret foreign languages (Spanish, French, German, Italian, Japanese) is preferred.
    • High proficiency in using intelligence gathering tools and databases.
    • Strong attention to detail and active listening skills.
    • Proficient in Microsoft Office products and database management.
    • Desktop publication skills are a plus.
    • Ability to work effectively under pressure, handle sensitive information, and meet deadlines.
  • Ability to work in a sensitive, complex, and confidential environment.
  • Must pass a comprehensive background check.
  • Valid state-issued driver's license, insurance, and reliable transportation required.
  • Ability to work outside of standard business hours, including nights and weekends, as needed.

Why INA?
Join a team that values safety, professionalism, and excellence in service. As an Intelligence Analyst, you will be an integral part of maintaining a secure and supportive environment. We offer competitive pay, opportunities for growth, and the chance to make a meaningful difference to our clients and in the community.
Apply Today
If you meet the qualifications and are committed to making a positive impact join us in our mission to protect and serve our clients.
ALL NEW HIRES ARE EXPECTED TO PASS A DRUG SCREENING AND EXTENSIVE BACK GROUND CHECK.

Apply