ZipRecruiter

Log In

1

Workforce Management Associate Jobs in Pennsylvania

STS Technical Services

Human Resources Coordinator

York, PA · On-site

$20.75 - $27/hr

Support a consistent and professional onboarding experience for new employees Workforce Management ... Associate's or Bachelor's degree in Human Resources or related field preferred * 1 to 3 years of HR ...

Mattress Firm, Inc.

Store Sales Manager

Wayne, PA · On-site

$63K - $84K/yr

As an effective coach, the Store Manager develops associates' skills and performance, fostering a ... Workforce Management Conduct workforce management activities (store staffing schedule ...

TekWissen LLC

Warehouse Associate

Pittsburgh, PA · On-site

$15.50 - $18.50/hr

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a health and wellness ...

Staff Management

Recruiter

Pittsburgh, PA

$22.64 - $28.30/hr

... workforce management for manufacturing, fulfillment, and distribution facilities. With over 35 years of experience, we connect tens of thousands of associates each year with meaningful positions ...

Staff Management

Recruiter

Allentown, PA

$22.64 - $28.30/hr

... workforce management for manufacturing, fulfillment, and distribution facilities. With over 35 years of experience, we connect tens of thousands of associates each year with meaningful positions ...

Mattress Firm, Inc.

Store Sales Manager

Newtown Square, PA · On-site

$63K - $84K/yr

As an effective coach, the Store Manager develops associates' skills and performance, fostering a ... Workforce Management Conduct workforce management activities (store staffing schedule, reconciling ...

next page

Showing results 1-20

All JobsWorkforce Management Associate JobsWorkforce Management Associate Jobs in Pennsylvania

Workforce Management Associate information

See Pennsylvania salary details

$9

$19

$31

How much do workforce management associate jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for workforce management associate in Pennsylvania is $19.06, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.24 per hour, depending on experience, location, and employer.

What are the main challenges a Workforce Management Associate faces when balancing staffing needs with fluctuating business demands?

A Workforce Management Associate often encounters the challenge of aligning staffing levels with unpredictable changes in call volume or workload. This requires constant analysis of historical data, real-time monitoring, and effective communication with team leaders to adjust schedules quickly. Balancing employee preferences for shifts while meeting operational goals can also be complex. Success in this role involves adaptability, strong analytical skills, and collaboration with various departments to ensure staffing is both efficient and responsive to business needs.

What is the career path in workforce management?

A career path in workforce management typically starts with roles such as Workforce Management Associate or Analyst, focusing on scheduling, forecasting, and staffing. Progression can lead to senior positions like Workforce Manager, Operations Manager, or Workforce Planning Director, often requiring experience with workforce management tools and data analysis skills.

What are the key skills and qualifications needed to thrive as a Workforce Management Associate, and why are they important?

To thrive as a Workforce Management Associate, you need strong analytical skills, attention to detail, and a background in business, statistics, or a related field. Familiarity with workforce management software (such as Kronos or NICE), advanced Excel skills, and experience with forecasting or scheduling tools are typically required. Excellent communication, problem-solving abilities, and adaptability help you collaborate effectively and respond to shifting business needs. These skills ensure accurate staffing, efficient operations, and optimal resource utilization to support organizational goals.

What does a Workforce Management Associate do?

A Workforce Management Associate is responsible for supporting the planning, scheduling, and optimization of staff within an organization to ensure efficient business operations. Their duties often include forecasting staffing needs, monitoring employee schedules, and analyzing workforce data to improve productivity. They may also assist with shift planning, real-time monitoring of attendance, and reporting on key performance metrics. This role is vital in industries like customer service, retail, or call centers, where matching staffing levels to demand is crucial. Strong analytical skills, attention to detail, and proficiency with workforce management software are important for this role.

Is WFM a good career?

Workforce Management (WFM) is a growing field that involves optimizing staffing, scheduling, and resource allocation using tools like workforce management software. It offers opportunities in various industries such as customer service, retail, and healthcare, often requiring analytical skills and attention to detail. The role can provide stable employment and career advancement for those interested in operations and data analysis.

What are the 4 pillars of WFM?

The four pillars of Workforce Management (WFM) are forecasting, scheduling, real-time management, and reporting. These components help ensure optimal staffing levels, improve efficiency, and enhance service quality in a workplace environment. WFM professionals often use tools like spreadsheets and specialized software to support these functions.

What is the difference between Workforce Management Associate vs Workforce Analyst?

AspectWorkforce Management AssociateWorkforce Analyst
Required CredentialsTypically a bachelor's degree in business, analytics, or related field; certifications like Workforce Management Certification are commonSimilar credentials; often holds degrees in data analysis, business, or related areas; certifications like Workforce Management Certification are also valued
Work EnvironmentWorks in call centers, retail, or service industries managing staffing schedules and forecastsWorks in similar environments analyzing workforce data to optimize staffing and productivity
Employer & Industry UsageUsed by companies with large customer service or sales teams to plan staffingUsed by organizations to analyze workforce data and improve operational efficiency

Both roles focus on workforce planning and data analysis, with the Associate typically involved in scheduling and operational support, while the Analyst emphasizes data analysis and strategic insights. The roles often overlap but differ mainly in scope and depth of analysis.

Is WFM part of HR?

Workforce Management (WFM) is a function that often overlaps with Human Resources (HR) but is typically a separate department focused on optimizing staffing, scheduling, and resource allocation using tools like forecasting and scheduling software. While WFM professionals may collaborate with HR, they usually handle operational aspects of workforce planning rather than broader HR functions such as recruitment or employee relations.
What are the most commonly searched types of Workforce Management jobs in Pennsylvania? The most popular types of Workforce Management jobs in Pennsylvania are:
What are popular job titles related to Workforce Management Associate jobs in Pennsylvania? For Workforce Management Associate jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Workforce Management Associate jobs in Pennsylvania look for? The top searched job categories for Workforce Management Associate jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Workforce Management Associate jobs? Cities in Pennsylvania with the most Workforce Management Associate job openings:
Workforce Management Associate jobs near you
WIOA Adult Workforce Connector

WIOA Adult Workforce Connector

Educational Data Systems, Inc.

Franklin, PA • Hybrid

$46K - $48K/yr

Full-time

Re-posted 9 days ago

Job description

Job Description:

Salary: $46,000-48,000/year

WIOA Adult Workforce Connector

Do you have a passion for making a difference in someone's life? Are you looking for an opportunity to use your skills, experience, and empathetic nature to work for a progressive, forward-thinking, and family-owned company where creativity is encouraged? Are you goal-driven? Then the WIOA Adult Workforce Connector position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team.

As a WIOA Adult Workforce Connector, you will be responsible for building relationships with agencies, educational institutions, and community-based organizations to connect participants to available services and to aid individuals who need further assistance.

Successful Elements

  • Build and maintain positive, collaborative relationships with agencies, educational institutions, and community-based organizations
  • Manage a caseload of participants by tracking participant progress toward education, training, and employment outcomes by updating records, submitting required case notes
  • Conduct intake, eligibility determination, and case management when appropriate
  • Ensure concise and timely case management of all participants by completing required documentation and updates in CWDS and other designated systems of record
  • Recruit applicants through outreach strategies including satellite sites, job fairs, schools, community organizations, and referral partners
  • Provide information to participants interested in educational training, create required individual Training Account documentation, and submit all completed materials for review and processing

Education and Experience Requirements

  • High school diploma required; associate degree or some college preferred
  • Demonstrated telephone, computer, written, and verbal communication skills
  • Strong organizational, prioritization, and problem-solving skills
  • Ability to work effectively in a team environment while maintaining flexibility to meet contract and operational needs
  • Proficient in Microsoft Office applications
  • Regional travel is required
  • Able to work fully onsite, fully virtual, or in a hybrid environment
  • Clean driving record, valid Driver's License, and reliable vehicle required

Bring your expertise to EDSI where you will be able to live our values every day: Show Up, Smile, and Support!

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply