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Call Center Operations Manager Jobs in Pennsylvania

InteLogix

$80K - $97K/yr

Are you ready to lead the financial strategy behind a high-performing call center operation? We're looking for a dynamic Finance Operations Manager in Morrisville, NC, who will drive budgeting ...

McCarthy Tire

Call Center Representative

Wilkes Barre, PA · On-site

$15.25 - $19.25/hr

Remote Call Center * Must reside in (PA, NY, NJ, MD, VA, WV, NC, SC) Full The Remote Call Center ... management systems. * Familiarity with fleet service operations and roadside assistance procedures.

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Call Center Operations Manager information

See Pennsylvania salary details

$31.6K

$73.9K

$135.8K

How much do call center operations manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for call center operations manager in Pennsylvania is $73,864.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,600.00 and $91,200.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What are the most commonly searched types of Call Center Operations jobs in Pennsylvania? The most popular types of Call Center Operations jobs in Pennsylvania are:
What are popular job titles related to Call Center Operations Manager jobs in Pennsylvania? For Call Center Operations Manager jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Manager jobs in Pennsylvania look for? The top searched job categories for Call Center Operations Manager jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Call Center Operations Manager jobs? Cities in Pennsylvania with the most Call Center Operations Manager job openings:
What are popular job titles related to Call Center Operations Manager jobs in PA? For Call Center Operations Manager jobs in PA, the most frequently searched job titles are:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Pennsylvania as of August 2026, with employment types broken down into 79% Full Time, 17% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $73,864 per year, or $35.5 per hour.

Confirmation Call Center Manager

BCI Acrylic Independent Dealers

Pittsburgh, PA • On-site

$55K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago

Job description

Confirmation Call Center Manager - Pittsburgh, PA
Cousins Roofing, Siding & Decks - Pittsburgh, PA
Salary: $55,000 - $80,000 annually + bonus opportunities
Benefits:
  • Medical, Dental, Vision
  • 401(k)
  • Paid Vacation
  • Professional Development
  • Casual dress code
  • Free snacks
  • Company discounts
  • Free parking

Now Hiring - Experienced Call Center Manager
Cousins Roofing, Siding & Decks is seeking an experienced Confirmation Call Center Manager to lead our call center operations in Pittsburgh, PA. This is a great opportunity for a motivated leader with strong communication and management skills to join a growing company.About the Role
As the Confirmation Call Center Manager, you will oversee daily call center operations, manage a team of representatives, and ensure appointments are scheduled and confirmed efficiently. This role plays a key part in supporting sales operations and maintaining high customer satisfaction.What You'll Do
  • Schedule and confirm customer appointments
  • Hire, train, and manage Call Center Representatives
  • Handle inbound and outbound calls
  • Provide excellent customer service and resolve issues
  • Manage sales representatives' schedules
  • Track performance and ensure team meets weekly and monthly goals
What We're Looking For
  • Prior call center management experience required
  • Strong communication and leadership skills
  • Customer service experience with conflict resolution ability
  • Proficiency with computers and CRM systems
  • Ability to work evenings and weekends as needed
  • Organized, detail-oriented, and results-driven
Why Join Cousins Roofing, Siding & Decks
  • Competitive salary with bonus opportunities
  • Comprehensive benefits package
  • Supportive and professional work environment
  • Opportunity for growth and development
  • Established and reputable company

If you're an experienced leader ready to take the next step in your career, apply today.

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