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Call Center Operations Manager Jobs in Pennsylvania

Bath Planet

Call Center Lead

Harrisburg, PA · On-site

$600 - $1.0K/wk

Enter and update customer information in our CRM. * Confirm appointments and complete follow-up calls. * Maintain accurate records and reports. What We're Looking For * Previous call center, customer ...

Bath Planet

Call Center Lead

Lemoyne, PA · On-site

$600 - $1.0K/wk

Enter and update customer information in our CRM. * Confirm appointments and complete follow-up calls. * Maintain accurate records and reports. What We're Looking For * Previous call center, customer ...

Bath Planet

Call Center Lead

Camp Hill, PA · On-site

$600 - $1.0K/wk

Enter and update customer information in our CRM. * Confirm appointments and complete follow-up calls. * Maintain accurate records and reports. What We're Looking For * Previous call center, customer ...

Bath Planet

Call Center Lead

Lemoyne, PA · On-site

$600 - $1.0K/wk

Enter and update customer information in our CRM. * Confirm appointments and complete follow-up calls. * Maintain accurate records and reports. What We're Looking For * Previous call center, customer ...

Ascensus

Call Center Representative

Philadelphia, PA · On-site

$19/hr

All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any ...

Bath Planet

Call Center Lead

Mechanicsburg, PA · On-site

$600 - $1.0K/wk

Enter and update customer information in our CRM. * Confirm appointments and complete follow-up calls. * Maintain accurate records and reports. What We're Looking For * Previous call center, customer ...

Bath Planet

Call Center Lead

Mechanicsburg, PA · On-site

$600 - $1.0K/wk

Enter and update customer information in our CRM. * Confirm appointments and complete follow-up calls. * Maintain accurate records and reports. What We're Looking For * Previous call center, customer ...

Bath Planet

Call Center Lead

Camp Hill, PA · On-site

$600 - $1.0K/wk

Enter and update customer information in our CRM. * Confirm appointments and complete follow-up calls. * Maintain accurate records and reports. What We're Looking For * Previous call center, customer ...

Bath Planet

Call Center Lead

Lemoyne, PA · On-site

$600 - $1.0K/wk

Enter and update customer information in our CRM. * Confirm appointments and complete follow-up calls. * Maintain accurate records and reports. What We're Looking For * Previous call center, customer ...

Bath Planet

Call Center Lead

Harrisburg, PA · On-site

$600 - $1.0K/wk

Enter and update customer information in our CRM. * Confirm appointments and complete follow-up calls. * Maintain accurate records and reports. What We're Looking For * Previous call center, customer ...

Bath Planet

Call Center Lead

Carlisle, PA · On-site

$600 - $1.0K/wk

Enter and update customer information in our CRM. * Confirm appointments and complete follow-up calls. * Maintain accurate records and reports. What We're Looking For * Previous call center, customer ...

Bath Planet

Call Center Lead

Mechanicsburg, PA · On-site

$600 - $1.0K/wk

Enter and update customer information in our CRM. * Confirm appointments and complete follow-up calls. * Maintain accurate records and reports. What We're Looking For * Previous call center, customer ...

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Showing results 41-60

All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Pennsylvania

Call Center Operations Manager information

See Pennsylvania salary details

$31.6K

$73.9K

$135.8K

How much do call center operations manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for call center operations manager in Pennsylvania is $73,864.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,600.00 and $91,200.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What are the most commonly searched types of Call Center Operations jobs in Pennsylvania?

The most popular types of Call Center Operations jobs in Pennsylvania are:

What are popular job titles related to Call Center Operations Manager jobs in Pennsylvania?

For Call Center Operations Manager jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Pennsylvania look for?

The top searched job categories for Call Center Operations Manager jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Call Center Operations Manager jobs?

Cities in Pennsylvania with the most Call Center Operations Manager job openings:

What are popular job titles related to Call Center Operations Manager jobs in PA?

For Call Center Operations Manager jobs in PA, the most frequently searched job titles are:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Pennsylvania as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $73,864 per year, or $35.5 per hour.

Call Center Representative

Essig Plumbing, Heating and Cooling

Reading, PA • On-site

$18 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

Health, Dental, and Vision Insurance
Paid Time Off
401K Retirement Plan
Essig Plumbing & Heating, LLC is in search of experienced Call Center Representatives to add to our team.
Essig Plumbing & Heating LLC is one of the fastest growing and top rated HVAC service companies in Berks county. Due to rapid growth, we are looking to hire immediately and have great advancement opportunities available. If you are hardworking, honest and take pride in providing excellent customer service we are looking for you!
Why Work for Essig:
  • Paid Time Off!
  • Health, Dental, Vision and Life Insurance
  • Managers work with your schedule - We are a Family Sensitive workplace and believe in balance
  • Opportunity for Advancement! We are a fast growing company that believes in growing our employees and hiring from within first

The role of the Call Center Representative is to book service appointments and do whatever is necessary to promote customer satisfaction.
QUALIFICATIONS
  • Develop a proven track record in customer service
  • IT competent; good typist and proficient with phone systems
  • Experience with CRM software
  • Ability to build trust and demonstrate empathy
  • Detailed oriented with strong organizational and communication skills
  • Team oriented: teachable; earned respect
  • Believes in, promotes, and lives out the company's visions and values

JOB DUTIES
  • Convert incoming customer calls into booked service appointments
  • Deliver call scripts with an authentic cadence; be clear, compelling and personable
  • Respond to customer requests, resolving issues and promoting the brand
  • Be professional and establish customer rapport
  • Participate in training to boost booked calls and practice outbound calling
  • Adhere to the company's plan for resolving customer complaints quickly and favorably
  • Maintain and update customer database with complete and accurate information
  • Plant the seed for the Essig Service Partner Plan
  • Responsible to meet the needs of the 3-Day Call Board

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