ZipRecruiter

Log In

1

Call Center Operations Manager Jobs in Pennsylvania

Keystone Collects

Call Center Representative

Irwin, PA · On-site

$13.75 - $17.25/hr

Call Center Representative As a Call Center Representative for our Support & Services department ... You will manage inbound call inquiries regarding accounts, tax collections, and general compliance.

SS Industries

Call Center Representative

Collegeville, PA · On-site

$18/hr

... call center. We are a local manufacturer who prides itself on the quality of our products and ... Provide accurate information and keep detailed notes in SalesForce CRM. * Administrative duties as ...

SS Industries

Call Center Representative

Collegeville, PA · On-site

$15.75 - $19.75/hr

... call center. We are a local manufacturer who prides itself on the quality of our products and ... Provide accurate information and keep detailed notes in SalesForce CRM. * Administrative duties as ...

SS Industries

Call Center Representative

Collegeville, PA · On-site

$18/hr

... call center. We are a local manufacturer who prides itself on the quality of our products and ... Provide accurate information and keep detailed notes in SalesForce CRM. * Administrative duties as ...

previous pagenext page

Showing results 21-40

All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Pennsylvania

Call Center Operations Manager information

See Pennsylvania salary details

$31.6K

$73.9K

$135.8K

How much do call center operations manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for call center operations manager in Pennsylvania is $73,864.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,600.00 and $91,200.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are the most commonly searched types of Call Center Operations jobs in Pennsylvania?

The most popular types of Call Center Operations jobs in Pennsylvania are:

What are popular job titles related to Call Center Operations Manager jobs in Pennsylvania?

For Call Center Operations Manager jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Pennsylvania look for?

The top searched job categories for Call Center Operations Manager jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Call Center Operations Manager jobs?

Cities in Pennsylvania with the most Call Center Operations Manager job openings:

What are popular job titles related to Call Center Operations Manager jobs in PA?

For Call Center Operations Manager jobs in PA, the most frequently searched job titles are:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Pennsylvania as of August 2026, with employment types broken down into 79% Full Time, 17% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $73,864 per year, or $35.5 per hour.

Call Center Representative, Shop by Phone- FT

Boscov's Department Store, LLC

Laureldale, PA • On-site

$15.25 - $19.25/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 26 days ago

Boscov's Department Store rating

6.3

Company rating: 6.3 out of 10

Based on 127 frontline employees who took The Breakroom Quiz

6th of 21 rated department stores

Job description

Call Center Representatives - FT- NEW STARTING RATE! 

Do you enjoy retailing but are looking to learn about the ecommerce side of the business?  Then join our care center team today!  Our Care Center Representatives are the front lines to assisting our customers via phone with navigating our website and placing orders.   
Job Responsibilities
    Answer customer's questions regarding existing orders
    Provide detailed product descriptions for merchandise on the Boscov's website
    Answer incoming calls for all store locations
    Opportunity to learn additional customer service functions within our care center such as on line chat.
Job Requirements
    Excellent customer service skills; sales skills helpful
    Excellent written, verbal, and interpersonal communication skills; Good team player; ability to multi-task
    Ability to work in a fast paced & goal oriented environment
    Excellent computer skills
    Online shopping experience a plus
    Desire to learn additional skills to enhance level of customer services provided
    Flexible scheduling to include evening, weekends and holidays
Benefits
At Boscov's, we value our employees, and that's why we provide a competitive compensation and benefits package. As a member of our contact center operations team you will be eligible to receive:

  • Weekly Pay
  • New Starting Rate!
  • Bonus compensation for successfully promoting the Boscov's Credit Card
  • Comprehensive benefits package, including medical/dental/vision
  • Paid Vacation
  • Storewide Employee Discount
  • Much More!


Work where people love to shop!
Equal Opportunity Employer

What Boscov's Department Store employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply