Call Center Representative
$18 - $18.65/hr
Call Center Representative Job Title: Call Center Representative Job Summary: We are seeking a ... Time management * Conflict resolution * Multitasking * Attention to detail
New
Quick apply
Call Center Representative
$18 - $18.65/hr
Call Center Representative Job Title: Call Center Representative Job Summary: We are seeking a ... Time management * Conflict resolution * Multitasking * Attention to detail
New
... Licensed Healthcare Call Center Agents and our Healthcare clients' customers, as well as ... Directly manage team of 10 or more licensed healthcare agents, including the provision of ...
... Licensed Healthcare Call Center Agents and our Healthcare clients' customers, as well as ... Directly manage team of 10 or more licensed healthcare agents, including the provision of ...
... Call Center Team Members ON-SITE at hour West Mifflin, Pa headquarters. The Customer Support ... Managing large amounts of inbound and outbound calls in a timely manner * Identify client needs ...
... Call Center Team Members ON-SITE at hour West Mifflin, Pa headquarters. The Customer Support ... Managing large amounts of inbound and outbound calls in a timely manner * Identify client needs ...
Call Center Supervisor
Pittsburgh, PA · On-site
Plans, schedules and directly supervises the daily activities and operations of the Call Center on assigned shift and performs various administrative functions to ensure customer satisfaction.
Call Center Supervisor
Pittsburgh, PA · On-site
Plans, schedules and directly supervises the daily activities and operations of the Call Center on assigned shift and performs various administrative functions to ensure customer satisfaction.
Call Center Supervisor
Pittsburgh, PA · On-site
Plans, schedules and directly supervises the daily activities and operations of the Call Center on assigned shift and performs various administrative functions to ensure customer satisfaction.
Call Center Supervisor
Pittsburgh, PA · On-site
Plans, schedules and directly supervises the daily activities and operations of the Call Center on assigned shift and performs various administrative functions to ensure customer satisfaction.
Call Center Tech
Du Bois, PA · On-site
$18 - $20/hr
... efficient operations. No prior experience? No problem! We're here to help you grow and succeed ... Manage and organize digital files and documents to keep everything running smoothly. * Scheduling ...
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Call Center Tech
Du Bois, PA · On-site
$18 - $20/hr
... efficient operations. No prior experience? No problem! We're here to help you grow and succeed ... Manage and organize digital files and documents to keep everything running smoothly. * Scheduling ...
Call Center Representative
Irwin, PA · On-site
$13.75 - $17.25/hr
Call Center Representative As a Call Center Representative for our Support & Services department ... You will manage inbound call inquiries regarding accounts, tax collections, and general compliance.
Call Center Representative
Irwin, PA · On-site
$13.75 - $17.25/hr
Call Center Representative As a Call Center Representative for our Support & Services department ... You will manage inbound call inquiries regarding accounts, tax collections, and general compliance.
$36K - $53K/yr
Experience in customer service, call center, sales, client management, information technology, and/or a basic understanding of entomology. This position is a remote role with some on-site ...
$36K - $53K/yr
Experience in customer service, call center, sales, client management, information technology, and/or a basic understanding of entomology. This position is a remote role with some on-site ...
Call Center Representative
Collegeville, PA · On-site
$18/hr
... call center. We are a local manufacturer who prides itself on the quality of our products and ... Provide accurate information and keep detailed notes in SalesForce CRM. * Administrative duties as ...
Call Center Representative
Collegeville, PA · On-site
$18/hr
... call center. We are a local manufacturer who prides itself on the quality of our products and ... Provide accurate information and keep detailed notes in SalesForce CRM. * Administrative duties as ...
Call Center Representative
Collegeville, PA · On-site
$15.75 - $19.75/hr
... call center. We are a local manufacturer who prides itself on the quality of our products and ... Provide accurate information and keep detailed notes in SalesForce CRM. * Administrative duties as ...
Call Center Representative
Collegeville, PA · On-site
$15.75 - $19.75/hr
... call center. We are a local manufacturer who prides itself on the quality of our products and ... Provide accurate information and keep detailed notes in SalesForce CRM. * Administrative duties as ...
Call Center Representative
Collegeville, PA · On-site
$18/hr
... call center. We are a local manufacturer who prides itself on the quality of our products and ... Provide accurate information and keep detailed notes in SalesForce CRM. * Administrative duties as ...
Call Center Representative
Collegeville, PA · On-site
$18/hr
... call center. We are a local manufacturer who prides itself on the quality of our products and ... Provide accurate information and keep detailed notes in SalesForce CRM. * Administrative duties as ...
... the Call Center in a timely manner. Position is conveniently located within Center City ... Maintain verbal, written email to manager regarding department. * Prepares work schedule to ...
... the Call Center in a timely manner. Position is conveniently located within Center City ... Maintain verbal, written email to manager regarding department. * Prepares work schedule to ...
Call Center Representative
Irwin, PA · On-site
$13.75 - $17.25/hr
Job Summary As a Call Center Representative for our Support & Services department, you will serve ... You will manage inbound call inquiries regarding accounts, tax collections, and general compliance.
Quick apply
Call Center Representative
Irwin, PA · On-site
$13.75 - $17.25/hr
Job Summary As a Call Center Representative for our Support & Services department, you will serve ... You will manage inbound call inquiries regarding accounts, tax collections, and general compliance.
Call Center Representative
Bensalem, PA · On-site
$15.25 - $19/hr
... Call Center Representative to join our team. Monday-Friday 8-3 In this role, you will be ... manage time effectively
Call Center Representative
Bensalem, PA · On-site
$15.25 - $19/hr
... Call Center Representative to join our team. Monday-Friday 8-3 In this role, you will be ... manage time effectively
Call Center Supervisor
Philadelphia, PA · On-site
... the Call Center in a timely manner. Position is conveniently located within Center City ... Maintain verbal, written email to manager regarding department. * Prepares work schedule to ...
Call Center Supervisor
Philadelphia, PA · On-site
... the Call Center in a timely manner. Position is conveniently located within Center City ... Maintain verbal, written email to manager regarding department. * Prepares work schedule to ...
Call Center RepresentativeCanvasser
Enola, PA · On-site
$14.75 - $18.50/hr
Career Growth Opportunities Job Summary We are seeking a friendly and professional Call Center ... Highly organized with the ability to manage time effectively * Able bodied to canvas surrounding ...
Call Center RepresentativeCanvasser
Enola, PA · On-site
$14.75 - $18.50/hr
Career Growth Opportunities Job Summary We are seeking a friendly and professional Call Center ... Highly organized with the ability to manage time effectively * Able bodied to canvas surrounding ...
Call Center Representative
Irwin, PA · On-site
$13.75 - $17.25/hr
Job Summary As a Call Center Representative for our Support & Services department, you will serve ... You will manage inbound call inquiries regarding accounts, tax collections, and general compliance.
Call Center Representative
Irwin, PA · On-site
$13.75 - $17.25/hr
Job Summary As a Call Center Representative for our Support & Services department, you will serve ... You will manage inbound call inquiries regarding accounts, tax collections, and general compliance.
Call Center Lead
Carlisle, PA · On-site
$600 - $1.0K/wk
Enter and update customer information in our CRM. * Confirm appointments and complete follow-up calls. * Maintain accurate records and reports. What We're Looking For * Previous call center, customer ...
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Call Center Lead
Carlisle, PA · On-site
$600 - $1.0K/wk
Enter and update customer information in our CRM. * Confirm appointments and complete follow-up calls. * Maintain accurate records and reports. What We're Looking For * Previous call center, customer ...
Call Center Lead
Carlisle, PA · On-site
$600 - $1.0K/wk
Enter and update customer information in our CRM. * Confirm appointments and complete follow-up calls. * Maintain accurate records and reports. What We're Looking For * Previous call center, customer ...
Call Center Lead
Carlisle, PA · On-site
$600 - $1.0K/wk
Enter and update customer information in our CRM. * Confirm appointments and complete follow-up calls. * Maintain accurate records and reports. What We're Looking For * Previous call center, customer ...
Call Center Supervisor
Philadelphia, PA · On-site
... the Call Center in a timely manner. Position is conveniently located within Center City ... Maintain verbal, written email to manager regarding department. * Prepares work schedule to ...
Call Center Supervisor
Philadelphia, PA · On-site
... the Call Center in a timely manner. Position is conveniently located within Center City ... Maintain verbal, written email to manager regarding department. * Prepares work schedule to ...
Call Center Operations Manager information
See Pennsylvania salary details
$31.6K - $41.1K
4% of jobs
$41.1K - $50.5K
13% of jobs
$52.9K is the 25th percentile. Wages below this are outliers.
$50.5K - $60K
32% of jobs
The median wage is $60.6K / yr.
$60K - $69.5K
18% of jobs
$69.5K - $79K
6% of jobs
$82.5K is the 75th percentile. Wages above this are outliers.
$79K - $88.4K
4% of jobs
$88.4K - $97.9K
4% of jobs
$97.9K - $107.4K
3% of jobs
$107.4K - $116.9K
6% of jobs
$116.9K - $126.3K
7% of jobs
$126.3K - $135.8K
1% of jobs
$31.6K
$73.9K
$135.8K
How much do call center operations manager jobs pay per year?
As of Sep 7, 2026, the average yearly pay for call center operations manager in Pennsylvania is $73,864.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,600.00 and $91,200.00 per year, depending on experience, location, and employer.
What does a call center operations manager do?
A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.
What are the key skills and qualifications needed to thrive as a call center operations manager?
To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What are some common challenges faced by call center operations managers, and how can they be addressed?
Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.
What is the difference between Call Center Operations Manager vs Call Center Supervisor?
| Aspect | Call Center Operations Manager | Call Center Supervisor |
|---|---|---|
| Responsibilities | Oversees overall call center operations, strategic planning, and team management | Manages daily team activities, monitors performance, and handles escalations |
| Required Credentials | Bachelor's degree, experience in call center management, leadership skills | High school diploma or equivalent, experience in customer service, team supervision |
| Work Environment | Office-based, strategic meetings, cross-department collaboration | Office or call center floor, direct team supervision |
| Industry Usage | Common in large call centers, BPOs, and corporate customer service | Found in smaller call centers, retail, and service industries |
The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.
What are the most commonly searched types of Call Center Operations jobs in Pennsylvania?
The most popular types of Call Center Operations jobs in Pennsylvania are:
What are popular job titles related to Call Center Operations Manager jobs in Pennsylvania?
For Call Center Operations Manager jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Manager jobs in Pennsylvania look for?
The top searched job categories for Call Center Operations Manager jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Call Center Operations Manager jobs?
Cities in Pennsylvania with the most Call Center Operations Manager job openings:
What are popular job titles related to Call Center Operations Manager jobs in PA?
For Call Center Operations Manager jobs in PA, the most frequently searched job titles are:
Job description
Call Center Representative Job Description
Job Title: Call Center Representative
Job Summary:
We are seeking a professional and customer-focused Call Center Representative to join our team. The successful candidate will answer customer inquiries, resolve complaints, process orders, and provide accurate information about products and services while maintaining a high level of customer satisfaction.
Key Responsibilities:
Answer incoming customer calls and respond to inquiries professionally.
Make outbound calls when required for follow-ups or customer service.
Resolve customer complaints and provide appropriate solutions.
Process orders, payments, returns, and account updates.
Maintain accurate records of customer interactions.
Meet daily performance targets, including call quality and productivity.
Escalate complex issues to the appropriate department.
Follow company policies, procedures, and confidentiality standards.
Provide excellent customer service to ensure customer satisfaction.
Qualifications:
High school diploma or equivalent (associate's or bachelor's degree is a plus).
Previous call center or customer service experience preferred.
Strong verbal and written communication skills.
Excellent problem-solving and active listening skills.
Basic computer and data entry skills.
Ability to work in a fast-paced environment.
Flexible to work shifts, weekends, or holidays if required.
Skills:
Customer service orientation
Communication and interpersonal skills
Patience and empathy
Time management
Conflict resolution
Multitasking
Attention to detail
About Network ESC
Sourced by ZipRecruiter
Company size
11 - 50 Employees
Headquarters location
New York, NY, US
Year founded
1979