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Workforce Management Manager Jobs in Minnesota (NOW HIRING)

Robert Half

Workforce Management Analyst

Hopkins, MN · On-site

$30 - $40/hr

We are looking for a Workforce Management Analyst to support planning and performance analysis for operational teams in Minnetonka, Minnesota. This contract to hire opportunity is ideal for someone ...

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Aprio

Senior Director, Resource Management

Minneapolis, MN · On-site +1

$225K - $300K/yr

Lead workforce planning and scheduling for a rolling 12-month period, with primary focus on Tax and ... Lead and support workforce management staff, emphasizing execution, consistency, and responsiveness ...

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Workforce Management Manager information

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What is the highest paying manager job?

The highest paying manager roles often include executive positions such as Chief Executive Officer (CEO), Chief Operating Officer (COO), and Chief Financial Officer (CFO), with salaries frequently exceeding several hundred thousand dollars annually. In the context of workforce management, senior-level managers like Director of Workforce Management or VP of Operations can also earn high salaries, especially in large organizations or industries with specialized skills and certifications.

Is workforce management the same as HR?

Workforce Management Managers focus on optimizing staffing, scheduling, and labor productivity using tools like forecasting and scheduling software. Human Resources (HR) handles employee relations, recruitment, compliance, and benefits. While both roles support organizational staffing, they have distinct responsibilities and skill sets.

What are the key skills and qualifications needed to thrive as a Workforce Management Manager, and why are they important?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What does a Workforce Management Manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

Is WFM a good career?

Workforce Management (WFM) is a viable career path that involves optimizing staffing, scheduling, and resource allocation using tools like workforce management software. It requires strong analytical skills, attention to detail, and often involves working in fast-paced environments such as call centers or retail operations. The role offers opportunities for advancement and specialization in areas like data analysis or operations management.

What are some common challenges faced by Workforce Management Managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.

Is WFM part of HR?

Workforce Management (WFM) is a function that often overlaps with Human Resources (HR) but is typically a separate department focused on optimizing staffing, scheduling, and labor costs using tools like forecasting and scheduling software. While WFM managers collaborate with HR, they primarily concentrate on operational workforce planning rather than employee relations or HR policies.
What are the most commonly searched types of Workforce Management jobs in Minnesota? The most popular types of Workforce Management jobs in Minnesota are:
What are popular job titles related to Workforce Management Manager jobs in Minnesota? For Workforce Management Manager jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Workforce Management Manager jobs in Minnesota look for? The top searched job categories for Workforce Management Manager jobs in Minnesota are:
What cities in Minnesota are hiring for Workforce Management Manager jobs? Cities in Minnesota with the most Workforce Management Manager job openings:
Workforce Management Manager jobs near you
Infographic showing various Workforce Management Manager job openings in Minnesota as of June 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.
Workforce Management Analyst

Workforce Management Analyst

Robert Half

Hopkins, MN • On-site

$30 - $40/hr

Temporary

Posted 2 days ago

Job description

We are looking for a Workforce Management Analyst to support planning and performance analysis for operational teams in Minnetonka, Minnesota. This contract to hire opportunity is ideal for someone who can turn complex business data into reliable forecasts, staffing plans, and actionable recommendations. The role partners closely with leaders across functions such as enrollment, billing, reconciliation, and appeals and grievances to improve service performance and align resources with business needs.


Responsibilities:

• Create workload projections by analyzing historical patterns, business drivers, and anticipated changes that may affect demand.

• Develop staffing and capacity plans that balance service expectations, productivity assumptions, and budget considerations for assigned business areas.

• Maintain and refine workforce planning models by validating inputs, adjusting assumptions, and reconciling forecast outputs against operational results.

• Evaluate performance gaps through detailed analysis and identify the factors influencing misses to targets or service levels.

• Build scenario models that help business partners understand operational tradeoffs, resource impacts, and planning options.

• Present forecast rationale, planning assumptions, and analytical findings in a clear manner to leaders and cross-functional stakeholders.

• Use workforce management platforms and reporting tools to monitor trends, support planning activities, and improve decision-making.

• Collaborate with onsite and hybrid teams to support workforce strategies across functions beyond a traditional call center environment, including enrollment, billing, reconciliation, and appeals and grievances.

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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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