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Call Center Manager Jobs in Minnesota (NOW HIRING)

Community Dental Care

Call Center Manager

Maplewood, MN · On-site

$25 - $30/hr

The Call Center Manager is responsible for overseeing team performance, monitoring key operational metrics, and fostering a positive, patient-focused work environment. This position also plays a ...

Motorworks Auto

Call Center Representative

Waite Park, MN · On-site

$17 - $18/hr

This Call Center Representative earns a competitive wage of $17-$18/hour. A variety of available work hours, training and new equipment. If this sounds like the right opportunity for you, apply today!

HealthPartners

Call Center Associate

Saint Paul, MN · On-site

$20.27/hr

The Call Center Associate communicates with patients, hospital staff and family members to understand and provide guidance and recommendations during the selection of meals that meet the nutritional ...

HealthPartners

Call Center Associate

Saint Paul, MN · On-site

$20.27/hr

The Call Center Associate communicates with patients, hospital staff and family members to understand and provide guidance and recommendations during the selection of meals that meet the nutritional ...

HealthPartners

Call Center Associate

Saint Paul, MN

$20.27/hr

The Call Center Associate communicates with patients, hospital staff and family members to understand and provide guidance and recommendations during the selection of meals that meet the nutritional ...

Regions Hospital

Call Center Associate

Saint Paul, MN

$20.27/hr

The Call Center Associate communicates with patients, hospital staff and family members to understand and provide guidance and recommendations during the selection of meals that meet the nutritional ...

Regions Hospital

Call Center Associate

Saint Paul, MN · On-site

$20.27/hr

The Call Center Associate communicates with patients, hospital staff and family members to understand and provide guidance and recommendations during the selection of meals that meet the nutritional ...

Marvin

Call Center Operator

Warroad, MN · On-site

$19 - $22/hr

Job Overview A Call Center Operator supports customers by interacting with them over the phone in ... You will answer customer questions and direct them to the appropriate department or manager when ...

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Call Center Manager information

See Minnesota salary details

$28.9K

$62.5K

$107.2K

How much do call center manager jobs pay per year?

As of Jul 28, 2026, the average yearly pay for call center manager in Minnesota is $62,519.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,000.00 and $73,500.00 per year, depending on experience, location, and employer.

What Does a Call Center Manager Do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a Call Center Manager, and why are they important?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Manager, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What jobs pay 4000 a week without a degree?

A Call Center Manager typically earns less than $4,000 weekly, but some high-level sales roles, real estate brokers, or specialized freelance consultants can reach or exceed that income without a degree. These positions often require strong experience, sales skills, or industry knowledge rather than formal education.

What are some common challenges a Call Center Manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What is the role of a call center manager?

A call center manager oversees daily operations of a call center, manages staff, ensures customer service quality, and meets performance targets. They coordinate training, handle escalations, analyze metrics, and implement process improvements to enhance efficiency and customer satisfaction.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, depending on experience, location, and company size. Salaries can vary widely, with some earning over $100,000 in high-demand or large organizations, and the role often requires strong leadership, communication skills, and familiarity with call center software tools.

What does a Call Center Manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Minnesota? The most popular types of Call Center jobs in Minnesota are:
What are popular job titles related to Call Center Manager jobs in Minnesota? For Call Center Manager jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in Minnesota look for? The top searched job categories for Call Center Manager jobs in Minnesota are:
What cities in Minnesota are hiring for Call Center Manager jobs? Cities in Minnesota with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Minnesota as of July 2026, with employment types broken down into 2% As Needed, 80% Full Time, 11% Part Time, 5% Contract, and 2% Nights. Highlights an 96% In-person, 2% Hybrid, and 2% Remote job distribution, with an average salary of $62,519 per year, or $30.1 per hour.
Call Center Manager

Call Center Manager

Community Dental Care

Maplewood, MN • On-site

$25 - $30/hr

Other

Medical, Dental, Life, Retirement, PTO

Posted 6 days ago

Job description

Join Our Team as an experienced and motivated Call Center Manager to lead the daily operations of our Call Center Scheduling team. In this role, you will ensure that patient inquiries are handled efficiently, accurately, and with exceptional customer service while maintaining compliance with clinic policies and standards. The Call Center Manager is responsible for overseeing team performance, monitoring key operational metrics, and fostering a positive, patient-focused work environment. This position also plays a critical role in hiring, training, coaching, and developing scheduling Coordinators to ensure they have the knowledge and skills to provide outstanding service.
Who We Are
Community Dental Care is Minnesota's largest provider of comprehensive dental care for people of all ages on public programs. We operate five clinics across the state, including the Twin Cities, Rochester and Buffalo.
Responsibilities
Call Center Manager Responsibilities
  • Manage and coach a team of call center representatives.
  • Monitor call quality, productivity, and performance metrics
  • Oversee patient scheduling, and communications using Open Dental and Solutionreach.
  • Handle escalated patient concerns and ensure excellent customer service.
  • Assist with hiring, training, and staff development.
  • Improve workflows and drive team performance.

Qualifications
  • 3+ years of call center or customer service leadership experience.
  • Experience with Open Dental and Solutionreach preferred.
  • Strong leadership, communication, and coaching skills.
  • Ability to manage performance metrics and improve processes.
  • Healthcare or dental industry experience preferred.

Call Center Hours:
Monday through Thursday 8:00am-4:30pm
Friday 8:00am-2:00pm
What We Offer
  • Meaningful work in a collaborative environment that fosters professional growth
  • Comprehensive medical, dental and life insurance
  • Paid time off and holiday pay
  • 401k plus company match

About Us
At Community Dental Care, we provide high quality dental care in a caring, culturally respectful manner. Our team of over 300 employees are committed to our mission and seek to make a meaningful difference in the lives of others. We value our staff and equip them with the tools and training needed to be successful.
Community Dental Care is an Equal Opportunity Employer. We recognize that our diversity makes us stronger and empowers us to serve our patients in a culturally sensitive manner.

Apply