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Vp Call Center Operations Jobs in Minnesota (NOW HIRING)

WHC Worldwide

VP of Operations

Virginia, MN · On-site

$100 - $150/hr

As we continue to expand, we are seeking a dynamic and strategic VP of Operations to oversee and elevate performance in the Milwaukee market. This executive role is responsible for driving ...

SpecSys Inc.

Vice President of Operations

New Ulm, MN · On-site

$108 - $162/hr

Overview Vice President of Operations role responsible for overseeing and directing the company's operational activities to ensure efficiency, quality, profitability, and customer satisfaction. This ...

SpecSys Inc.

Vice President of Operations

Minneapolis, MN · On-site

$108 - $162/hr

Overview Vice President of Operations role responsible for overseeing and directing the company's operational activities to ensure efficiency, quality, profitability, and customer satisfaction. This ...

SpecSys

Vice President of Operations

Minneapolis, MN · On-site

$108K - $162K/yr

The Vice President of Operations is responsible for overseeing and directing the company's operational activities to ensure efficiency, quality, profitability, and customer satisfaction. This ...

SpecSys

Vice President of Operations

Granite Falls, MN · On-site

$108K - $162K/yr

The Vice President of Operations is responsible for overseeing and directing the company's operational activities to ensure efficiency, quality, profitability, and customer satisfaction. This ...

SpecSys

Vice President of Operations

Granite Falls, MN

$108K - $162K/yr

The Vice President of Operations is responsible for overseeing and directing the company's operational activities to ensure efficiency, quality, profitability, and customer satisfaction. This ...

SpecSys

Vice President of Operations

New Ulm, MN

$108K - $162K/yr

The Vice President of Operations is responsible for overseeing and directing the company's operational activities to ensure efficiency, quality, profitability, and customer satisfaction. This ...

SpecSys

Vice President of Operations

New Ulm, MN · On-site

$108K - $162K/yr

The Vice President of Operations is responsible for overseeing and directing the company's operational activities to ensure efficiency, quality, profitability, and customer satisfaction. This ...

SpecSys

Vice President of Operations

Minneapolis, MN · On-site

$108K - $162K/yr

The Vice President of Operations is responsible for overseeing and directing the company's operational activities to ensure efficiency, quality, profitability, and customer satisfaction. This ...

SpecSys

Vice President of Operations

Granite Falls, MN · On-site

$108K - $162K/yr

The Vice President of Operations is responsible for overseeing and directing the company's operational activities to ensure efficiency, quality, profitability, and customer satisfaction. This ...

SpecSys

Vice President of Operations

New Ulm, MN · On-site

$108K - $162K/yr

The Vice President of Operations is responsible for overseeing and directing the company's operational activities to ensure efficiency, quality, profitability, and customer satisfaction. This ...

Comfort Matters LLC

Call Center Manager

Osseo, MN

Develop and implement call center strategies and processes to improve operational efficiency, maximize productivity, and enhance the customer experience. * Monitor and analyze call center performance ...

New

Sprinklr

... center management - enabling enterprises to unify data, break down silos, and act on real-time ... Lead a new category of enterprise software that we call Unified-CXM. * Empower companies to deliver ...

Socket.dev

Vice President of Operations

Minneapolis, MN · On-site

$120 - $180/hr

The Vice President of Operations is a key position on LHR's leadership team. The Vice President of Operations will lead LHR departments in material procurement, National vendor partnerships ...

Associa

Vice President of Operations

Minneapolis, MN · On-site

The Vice President of Operations is a key position on LHR's leadership team. The Vice President of Operations will lead LHR departments in material procurement, National vendor partnerships ...

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All JobsVp Call Center Operations JobsVp Call Center Operations Jobs in Minnesota

Vp Call Center Operations information

See Minnesota salary details

$67.1K

$152.6K

$258.6K

How much do vp call center operations jobs pay per year?

As of Aug 21, 2026, the average yearly pay for vp call center operations in Minnesota is $152,572.00, according to ZipRecruiter salary data. Most workers in this role earn between $113,100.00 and $181,200.00 per year, depending on experience, location, and employer.

What is a VP Call Center Operations?

A VP of Call Center Operations is a senior executive responsible for overseeing the strategic direction, performance, and efficiency of a company's call center operations. They develop policies, implement technologies, and ensure customer service goals align with business objectives. This role involves managing large teams, optimizing workflows, and improving key performance metrics. They also collaborate with other departments to enhance customer experience and drive operational success.

What are some common challenges faced by a VP of Call Center Operations, and how can they be addressed?

A VP of Call Center Operations often faces challenges such as maintaining high customer satisfaction amid fluctuating call volumes, optimizing agent performance, and implementing new technologies across large teams. To address these issues, strong data analysis and process improvement skills are essential, along with the ability to inspire and guide managers and frontline staff through change. Building strong cross-functional partnerships with IT, HR, and training departments also helps streamline operations. Staying adaptable and proactively identifying opportunities for efficiency and service improvements will set you up for success in this leadership role.

What are the key skills and qualifications needed to thrive in the VP Call Center Operations position, and why are they important?

To excel as a VP of Call Center Operations, you need extensive experience in call center management, strategic planning, and operational leadership, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, workforce management tools, and quality assurance systems, as well as certifications like Six Sigma or PMP, are highly valued. Outstanding soft skills include effective communication, change management, and a collaborative leadership style. These competencies are crucial for driving performance, ensuring customer satisfaction, and leading large teams through dynamic business environments.

What are the most commonly searched types of Call Center Operations jobs in Minnesota?

The most popular types of Call Center Operations jobs in Minnesota are:

What are popular job titles related to Vp Call Center Operations jobs in Minnesota?

For Vp Call Center Operations jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Vp Call Center Operations jobs in Minnesota look for?

The top searched job categories for Vp Call Center Operations jobs in Minnesota are:

Vp Call Center Operations jobs near you
Infographic showing various Vp Call Center Operations job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 12% Part Time, 1% Temporary, 3% Contract, and 2% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $152,572 per year, or $73.4 per hour.

VP of Operations

WHC Worldwide

Virginia, MN • On-site

$100 - $150/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Lead the Future of Transportation

zTrip, a division of WHC Worldwide, is a national leader in transportation services, delivering innovative, reliable, and customer-focused mobility solutions across North America. As we continue to expand, we are seeking a dynamic and strategic VP of Operations to oversee and elevate performance in the Milwaukee market.

This executive role is responsible for driving operational strategy, optimizing performance, and ensuring best-in-class service delivery while aligning local operations with the company’s broader growth objectives.

What We Offer as a VP:
  • Comprehensive benefits package: health, dental, vision, and life insurance
  • Generous Paid Time Off (PTO) and holiday pay
  • 401(k) with company match up to 3%
  • Executive-level leadership development and career advancement opportunities within a growing national organization
Key Responsibilities of a VP:

As Vice President of Operations, you will:

  • Provide strategic leadership across all operational functions, ensuring efficiency, scalability, and profitability
  • Drive operational excellence through performance management, process optimization, and data-driven decision-making
  • Build and maintain high-value relationships with clients, partners, and community stakeholders
  • Lead, develop, and inspire high-performing teams, including staff and independent contractor drivers
  • Oversee fleet operations, ensuring optimal utilization, reliability, and maintenance standards
  • Champion safety, compliance, and training initiatives in alignment with regulatory and company requirements
  • Analyze financial and operational metrics to identify trends, risks, and growth opportunities
  • Partner with executive leadership on strategic planning, budgeting, and market expansion initiatives
  • Ensure consistent delivery of service excellence while meeting contractual and customer expectations
  • Foster a culture of accountability, engagement, and continuous improvement across all levels of the organization
Qualifications of a VP:
  • 5–10 years of senior leadership experience in operations, transportation, logistics, or a related field
  • Demonstrated success driving operational performance, financial outcomes, and business growth
  • Strong executive presence with exceptional leadership, organizational, and team development skills
  • Proven ability to influence, communicate, and execute across all levels of an organization
  • Strategic thinker with a results-oriented mindset and a commitment to operational excellence
Why zTrip?

At zTrip, we are redefining the transportation experience through innovation, technology, and a relentless focus on service. This is a unique opportunity to join a forward-thinking organization where your leadership will directly shape the future of mobility and operational excellence within a nationally recognized brand.

Join us and help lead the next evolution of transportation.

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