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Call Center Manager Jobs in Minnesota (NOW HIRING)

TriNet

Call Center Representative

Minneapolis, MN · On-site

$20/hr

Overtime is offered by management when available, and may at times be required Essential Job Duties ... Call Center experience is a plus * Knowledgeable on current processes and procedures, promotions ...

Johnstone Supply

Call Center Associate

Minneapolis, MN · On-site

Call Center Associate Johnstone Supply - Heartland Group is now hiring a Call Center Associate for ... General knowledge on how to manage profit and loss in order to maximize financial performance.

Johnstone Supply

Call Center Associate

Minneapolis, MN · On-site

Call Center Associate Johnstone Supply - Heartland Group is now hiring a Call Center Associate for ... General knowledge on how to manage profit and loss in order to maximize financial performance.

Johnstone Supply

Call Center Associate

Bloomington, MN · On-site

Call Center Associate Johnstone Supply - Heartland Group is now hiring a Call Center Associate for ... General knowledge on how to manage profit and loss in order to maximize financial performance.

Michelsgaming

Call Center Representative

Minneapolis, MN · On-site

$16.75 - $21/hr

We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Michelsgaming

Call Center Representative

Minneapolis, MN · On-site

$16.75 - $21/hr

We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

TEKsystems

Call Center Representative

Minneapolis, MN

$25/hr

Skills Call center, Customer service, health insurance Top Skills Details Call center,Customer service,health insurance Additional Skills & Qualifications Call center experience is required. Healt ...

Infinity by Marvin

Call Center Representative

Eagan, MN

$20 - $23/hr

Prior experience in a call center or customer service environment is required. * Excellent verbal ... Proficiency with computers and CRM systems (such as Salesforce) * Ability to remain calm and ...

New

Infinity by Marvin

Call Center Representative

Eagan, MN · On-site

$20 - $23/hr

Prior experience in a call center or customer service environment is required. * Excellent verbal ... Proficiency with computers and CRM systems (such as Salesforce) * Ability to remain calm and ...

Infinity by Marvin

Call Center Representative

Eagan, MN · On-site

$20 - $23/hr

Prior experience in a call center or customer service environment is required. * Excellent verbal ... Proficiency with computers and CRM systems (such as Salesforce) * Ability to remain calm and ...

Infinity by Marvin

Call Center Representative

Eagan, MN · On-site

$20 - $23/hr

Prior experience in a call center or customer service environment is required. * Excellent verbal ... Proficiency with computers and CRM systems (such as Salesforce) * Ability to remain calm and ...

Motorworks Auto

Call Center Representative

Waite Park, MN · On-site

$18 - $21/hr

Passionate about helping customers Experience in customer service, retail, hospitality, reception, administrative support, banking, or a call center is a plus-but not required. Schedule Full-time ...

Motorworks Auto

Call Center Representative

Waite Park, MN · On-site

$18 - $20/hr

Passionate about helping customers Experience in customer service, retail, hospitality, reception, administrative support, banking, or a call center is a plus-but not required. Schedule Full-time ...

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Showing results 21-40

All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Minnesota

Call Center Manager information

See Minnesota salary details

$28.9K

$62.5K

$107.2K

How much do call center manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for call center manager in Minnesota is $62,519.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,000.00 and $73,500.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Minnesota?

The most popular types of Call Center jobs in Minnesota are:

What are popular job titles related to Call Center Manager jobs in Minnesota?

For Call Center Manager jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Minnesota look for?

The top searched job categories for Call Center Manager jobs in Minnesota are:

What cities in Minnesota are hiring for Call Center Manager jobs?

Cities in Minnesota with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Minnesota as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 2% Contract, and 1% Nights. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $62,519 per year, or $30.1 per hour.

Call Center Representative

TriNet

Minneapolis, MN • On-site

$20/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

TriNet rating

7.8

Company rating: 7.8 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

153rd of 495 rated business services

Job description

At Hero, we believe that our employees will take great care of our customers because we take great care of our employees. That is why we are looking for the best of the best to join our team and have designed an amazing benefits package to take care of each one of our team members.
A Call Center Representative at Hero is responsible for fielding incoming calls and inquiries, and converting them into booked appointments with our technicians and staff.
Candidates who will thrive in this role consistently exceed customers' expectations, communicate well with customers, and display empathy and a willingness to help others.
Hero keeps our T.R.U.E. core values as a top priority. We are a high energy team that is growing fast. We set goals, reward team members for hard work, and push each other to be the best we can be.
Amazing Benefits Package

  • Competitive Compensation: $20 per hour starting wage
  • 3% 401k Employer Contribution
  • 100% Employer Paid Benefits
    • Free Medical Benefits for employee and family (additional upgrades available at reduced cost)
    • Free Dental and Vision Benefits for employee (additional upgrades for family available)
    • Free Short-Term Disability Benefits
    • Free Long-Term Disability Benefits
    • Free Life Insurance
  • H.S.A. and F.S.A. plans available
  • Paid Time Off starting at two weeks a year
  • Six paid Holidays a year
  • Full access to Peak Health fitness and recovery center
  • Employee discounts on services - at cost pricing available
Schedule
  • Five eight-hour shifts that vary from 7:00am-9:00pm, Sun-Sat
  • Training period: Mon-Fri 7:00am-3:30pm, for two weeks in the office
  • Upon completion of training, a variety of shifts are available via shift bid and work from home options may also be available
  • Shift Bid Process: Shifts are chosen based on seniority and are subject to change as business needs change
  • Rotating on-call shifts on weekend, evenings, and some holidays with advance notice
  • Overtime is offered by management when available, and may at times be required
Essential Job Duties
  • Answer and book incoming calls, emails, and other requests projecting a professional and memorable image to the customer
  • Make outbound calls to book and confirm existing and potential customers to book the dispatch board to full capacity
  • Maximize opportunities from online lead sources
  • Adhere to the company plan for customer concerns and work to resolve them efficiently and effectively
  • Follow company prepared scripts and procedures
  • Update and maintain information into our customer database with accuracy
  • Practice first call resolution when handling calls
  • Other duties as assigned by management
Qualifications
  • Demonstrates Hero core values at a high level (T.R.U.E.)
  • High School diploma or equivalent
  • Call Center experience is a plus
  • Knowledgeable on current processes and procedures, promotions, coupons, and any other necessary information
  • Able to communicate professionally, clearly, and concisely with other team members, management, and customers
  • Demonstrates a strong ability to multi-task and problem-solve with a sense of urgency
  • On time and prepared to work before the scheduled start time for your shift

Do you have what it takes to be a Hero? Apply Today!
Hero Home Services is an equal opportunity employer, including veterans.

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