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Call Center Manager Jobs in Minnesota (NOW HIRING)

Gaming Enterprise

Call Center Representative

Prior Lake, MN · On-site

$16.50 - $20.50/hr

Come join our premier casino resort and entertainment destination as a Call Center Representative! In this opportunity you will be the acting voice of our enterprise supporting guest's questions and ...

Mystic Lake

Call Center Representative

Prior Lake, MN · On-site

$16.50 - $20.50/hr

Come join our premier casino resort and entertainment destination as a Call Center Representative! In this opportunity you will be the acting voice of our enterprise supporting guest's questions and ...

Lunds & Byerlys

Call Center Specialist I

Minneapolis, MN · On-site

$86K - $86K/yr

Manage multiple customer interactions efficiently, ensuring timely resolution while maintaining service standards Our Ideal Call Center Specialist * Team player - steps in to assist when and where as ...

European Wax Center

Center Manager

Minneapolis, MN · On-site

$45K - $55K/yr

Join our team as a European Wax Center Center Manager and work in a modern, luxurious environment focused on revealing beauty and building confidence! If you share our passion for beauty ...

European Wax Center

Center Manager

Minneapolis, MN · On-site

$45K/yr

Join our team as a European Wax Center Center Manager and work in a modern, luxurious environment focused on revealing beauty and building confidence! If you share our passion for beauty ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Minnesota

Call Center Manager information

See Minnesota salary details

$28.9K

$62.5K

$107.2K

How much do call center manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for call center manager in Minnesota is $62,519.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,000.00 and $73,500.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Minnesota?

The most popular types of Call Center jobs in Minnesota are:

What are popular job titles related to Call Center Manager jobs in Minnesota?

For Call Center Manager jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Minnesota look for?

The top searched job categories for Call Center Manager jobs in Minnesota are:

What cities in Minnesota are hiring for Call Center Manager jobs?

Cities in Minnesota with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Minnesota as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 2% Contract, and 1% Nights. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $62,519 per year, or $30.1 per hour.

Call Center Representative

Motor Works Auto

Waite Park, MN • On-site

$18 - $21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

Job description

First Ring BDC in Waite Park, MN (an extension of Motor Works Auto Repair)
Customer Service RepresentativeInbound Calls & Appointment Scheduling
First Ring BDC | Waite Park, MN
$18–$20/hour | 100% Employer-Paid Health Insurance | No Cold Calling | Paid Training
Looking for a customer service job where you can make a difference without the pressure of sales quotas?
At First Ring BDC, you'll be the friendly voice customers hear when they need help scheduling vehicle service. We're a fast-growing company with a casual office environment, supportive leadership, and a team that enjoys working together.
No automotive experience? No problem! If you have great customer service skills, we'll teach you everything you need to know.
Why You'll Love Working Here

  • $18–$20 per hour
  • 100% Company-Paid Medical, Dental & Vision Insurance
  • ️ Up to 10 days of PTO per year (starts accruing immediately)
  • 401(k) with company match
  • Paid training
  • Casual office environment
  • Predictable full-time schedule
  • Career growth opportunities
  • Friendly, supportive team

What You'll Do

  • Answer inbound customer calls
  • Schedule automotive service appointments
  • Provide repair status updates
  • Answer basic questions and direct calls when needed
  • Accurately document customer information
  • Deliver an exceptional customer experience on every call

What We're Looking For
We're looking for someone who is:

  • Friendly and dependable
  • Organized and detail-oriented
  • Comfortable using computers
  • Able to multitask in a fast-paced environment
  • Passionate about helping customers

Experience in customer service, retail, hospitality, reception, administrative support, banking, or a call center is a plus—but not required.
Schedule
Full-time position with a predictable schedule during our operating hours:

  • Monday–Friday: 6:00 AM–7:30 PM
  • Possibility of Rotating Saturdays

Ready to Join Us?
If you're looking for a stable career with excellent benefits, paid training, and opportunities to grow, we'd love to meet you.
Apply today! Our mobile-friendly application takes about 3 minutes to complete.