ZipRecruiter

Log In

1

Call Center Director Jobs in Minnesota (NOW HIRING)

GSG

Call Center Agent

Minneapolis, MN · On-site

$15.75 - $20.50/hr

  • PTO

Call Center Agent Minneapolis, Minnesota, United States About the Job Are you a people person with ... Direct calls to the correct department or team member * Record call details and outcomes accurately

Motor Works Auto

Call Center Representative

Waite Park, MN · On-site

$17 - $18/hr

Call Center Representative First Ring BDC in Waite Park, MN (an extension of Motor Works Auto Repair) is looking to hire a part-time Call Center Representative to join our team. Are you an excellent ...

COMMUNITY DENTAL CARE

Call Center Manager

Saint Paul, MN · On-site

$25 - $30/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Join Our Team as a Call Center Manager at the Carlton Street clinic. This position oversees the daily operations of the Call Center scheduling team, ensuring that patient inquiries are handled ...

Motorworks Auto

Call Center Representative

Waite Park, MN · On-site

$17 - $18/hr

This Call Center Representative earns a competitive wage of $17-$18/hour. A variety of available work hours, training and new equipment. If this sounds like the right opportunity for you, apply today!

Motorworks Auto

Call Center Representative

Waite Park, MN · On-site

$17 - $18/hr

This Call Center Representative earns a competitive wage of $17-$18/hour. A variety of available work hours, training and new equipment. If this sounds like the right opportunity for you, apply today!

Minnesota Jobs

Call Center Associate

Saint Paul, MN · On-site

$20.27/hr

Call Center Associate Regions Hospital is looking for a part time Call Center Associate to join the Nutrition team. The Call Center Associate communicates with patients, hospital staff and family ...

HealthPartners

Call Center Associate

Saint Paul, MN · On-site

$20.27/hr

Call Center Associate Regions Hospital is looking for a part time Call Center Associate to join the Nutrition team. The Call Center Associate communicates with patients, hospital staff and family ...

Nolo

Call Center Representative

Minneapolis, MN · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • PTO

Call Center Representative Premier Disability Services, a division of Internet Brands, is seeking qualified Call Center Representatives to join our high-volume call center team based in Minneapolis ...

KinderCare Education

Center Director

Chanhassen, MN · On-site

$47K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Center Directors educate parents, teachers, and community leaders on the incredible value of early childhood education and make that value come to life for the children in their center. When you join ...

KINDERCARE

Center Director

Chanhassen, MN · On-site

$47K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Center Directors educate parents, teachers, and community leaders on the incredible value of early childhood education and make that value come to life for the children in their center. When you join ...

HealthPartners

Call Center Associate

Saint Paul, MN · On-site

$20.27/hr

The Call Center Associate communicates with patients, hospital staff and family members to understand and provide guidance and recommendations during the selection of meals that meet the nutritional ...

Regions Hospital

Call Center Associate

Saint Paul, MN · On-site

$20.27/hr

The Call Center Associate communicates with patients, hospital staff and family members to understand and provide guidance and recommendations during the selection of meals that meet the nutritional ...

HealthPartners

Call Center Associate

Saint Paul, MN · On-site

$20.27/hr

The Call Center Associate communicates with patients, hospital staff and family members to understand and provide guidance and recommendations during the selection of meals that meet the nutritional ...

Regions Hospital

Call Center Associate

Saint Paul, MN · On-site

$20.27/hr

The Call Center Associate communicates with patients, hospital staff and family members to understand and provide guidance and recommendations during the selection of meals that meet the nutritional ...

Internet Brands

Call Center Representative

Minneapolis, MN · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center Representative Premier Disability Services, a division of Internet Brands, is seeking qualified Call Center Representatives to join our high-volume call center team based in Minneapolis ...

HealthPartners

Call Center Associate

Saint Paul, MN · On-site

$20.27/hr

The Call Center Associate communicates with patients, hospital staff and family members to understand and provide guidance and recommendations during the selection of meals that meet the nutritional ...

Internet Brands

Call Center Representative

Minneapolis, MN · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking qualified Call Center Representatives to join our high-volume call center team based in Minneapolis, MN. About Premier Disability Premier Disability Services, LLC ® is a full-service ...

Internet Brands

Call Center Representative

Minneapolis, MN · On-site +1

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking qualified Call Center Representatives to join our high-volume call center team based in Minneapolis, MN. About Premier Disability Premier Disability Services, LLC is a full-service ...

Regions Hospital

Call Center Associate

Saint Paul, MN · On-site

$20.27/hr

The Call Center Associate communicates with patients, hospital staff and family members to understand and provide guidance and recommendations during the selection of meals that meet the nutritional ...

next page

Showing results 1-20

All JobsCall Center JobsCall Center Director JobsCall Center Director Jobs in Minnesota

Call Center Director information

See Minnesota salary details

$43.1K

$100.9K

$156.7K

How much do call center director jobs pay per year?

As of Aug 12, 2026, the average yearly pay for call center director in Minnesota is $100,890.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,700.00 and $117,500.00 per year, depending on experience, location, and employer.

Why do people quit call center directors?

Call center directors often leave their roles due to high stress, long working hours, and pressure to meet performance targets. Additionally, limited career advancement opportunities and organizational changes can contribute to turnover among individuals in this position.

What are the key skills and qualifications needed to thrive as a call center director?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

What does a call center director do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a call center director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are some common challenges faced by call center directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.
More about Call Center Director jobs
What are the most commonly searched types of Call Center jobs in Minnesota? The most popular types of Call Center jobs in Minnesota are:
What are popular job titles related to Call Center Director jobs in Minnesota? For Call Center Director jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Call Center Director jobs in Minnesota look for? The top searched job categories for Call Center Director jobs in Minnesota are:
What cities in Minnesota are hiring for Call Center Director jobs? Cities in Minnesota with the most Call Center Director job openings:
Call Center Director jobs near you
Infographic showing various Call Center Director job openings in Minnesota as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $100,890 per year, or $48.5 per hour.

Call Center Agent

GSG

Minneapolis, MN • On-site

$15.75 - $20.50/hr

Other

PTO

Re-posted 8 days ago

Job description

Call Center Agent

Minneapolis, Minnesota, United States

About the Job

Are you a people person with a talent for communication? We’re looking for Call Center Agents to join our inbound support team and deliver outstanding service with every call.

As the first point of contact, you’ll answer incoming calls, resolve customer inquiries, and ensure each caller receives a helpful, positive experience. If you’re calm under pressure, a natural problem-solver, and ready to make an impact, this could be the perfect role for you.

What You’ll Do
  • Answer inbound calls promptly and professionally
  • Help customers with questions, concerns, or service requests
  • Direct calls to the correct department or team member
  • Record call details and outcomes accurately
  • Collaborate with internal teams to ensure fast resolutions
  • Provide basic administrative support as needed
Who You Are
  • A clear communicator and active listener
  • Friendly, patient, and customer-focused
  • Able to multitask and stay calm under pressure
  • Comfortable using Microsoft Office and call center software
  • Previous call center or customer service experience is a plus (but not required)
Schedule & Work Environment
  • Full-time and part-time roles available
  • Monday to Friday schedule, with potential flexibility
  • Office-based position in a supportive, team-oriented environment
Why You’ll Love Working With Us
  • Competitive hourly pay
  • Paid time off and benefits (for eligible employees)
  • Professional growth and advancement opportunities
  • A friendly, inclusive team that values your contributions

Become a key player in delivering excellent customer care - apply today and start your journey as a Call Center Agent with us!

Apply