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Call Center Director Jobs in Minnesota (NOW HIRING)

Ultimate LLC

Call Center Representative

Maple Grove, MN · On-site

$20 - $21/hr

Call Center Representative Maple Grove, MN (100% Onsite) $20-$21/hr Temp-to-Hire About the Role We're seeking a customer-focused Call Center Representative to join a small, collaborative team. This ...

Michelsgaming

Call Center Representative

Minneapolis, MN · On-site

$16.75 - $21/hr

We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Learning Care Group

Center Director

Saint Cloud, MN · On-site

$58K/yr

In a Center Director, we look for committed individuals who want to have a positive impact in the lives of children and their families, while effectively and efficiently running all school operations.

Michelsgaming

Call Center Representative

Minneapolis, MN · On-site

$16.75 - $21/hr

We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Michels Gaming

Call Center Representative

Minneapolis, MN · On-site

$16.75 - $21/hr

We are seeking a Call Center Representative to join our team. You will be responsible for helping customers by providing product and service information and resolving technical issues.

Infinity by Marvin

Call Center Representative

Eagan, MN · On-site

$20 - $23/hr

Through a direct-to-consumer model, we deliver premium fiberglass products, personalized in-home ... Prior experience in a call center or customer service environment is required. * Excellent verbal ...

Ultimate LLC

Call Center Rep

Maple Grove, MN · On-site

$22/hr

Whether you've worked in a call center, retail store, restaurant, hospitality, or another customer ... Direct Hire Location ?? Maple Grove, MN 100% On-Site Position If you enjoy helping customers ...

New

Learning Care Group, Inc.

Center Director

Blaine, MN

$62K - $64K/yr

Must meet state requirements for education and additional center/school requirements may apply. * Willingness to attain state mandated Director requirements * 1-2 years supervisory/management ...

Infinity by Marvin

Call Center Representative

Eagan, MN · On-site

$20 - $23/hr

Through a direct-to-consumer model, we deliver premium fiberglass products, personalized in-home ... Prior experience in a call center or customer service environment is required. * Excellent verbal ...

Infinity by Marvin

Call Center Representative

Eagan, MN · On-site

$20 - $23/hr

Through a direct-to-consumer model, we deliver premium fiberglass products, personalized in-home ... Prior experience in a call center or customer service environment is required. * Excellent verbal ...

Infinity by Marvin

Call Center Representative

Eagan, MN · On-site

$20 - $23/hr

Through a direct-to-consumer model, we deliver premium fiberglass products, personalized in-home ... Prior experience in a call center or customer service environment is required. * Excellent verbal ...

Learning Care Group, Inc.

Center Director

Minnetonka, MN

$63K - $68K/yr

Leading a child care center is something special. We're hiring and we want difference makers who ... Must be Director qualified according to state licensing regulations. * Bachelor's degree required ...

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Showing results 21-40

All JobsCall Center JobsCall Center Director JobsCall Center Director Jobs in Minnesota

Call Center Director information

See Minnesota salary details

$43.1K

$100.9K

$156.7K

How much do call center director jobs pay per year?

As of Sep 7, 2026, the average yearly pay for call center director in Minnesota is $100,890.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,700.00 and $117,500.00 per year, depending on experience, location, and employer.

What does a call center director do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a call center director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are the key skills and qualifications needed to thrive as a call center director?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What are some common challenges faced by call center directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

Why do people quit call center directors?

Call center directors often leave their roles due to high stress, long working hours, and pressure to meet performance targets. Additionally, limited career advancement opportunities and organizational changes can contribute to turnover among individuals in this position.
More about Call Center Director jobs

What are the most commonly searched types of Call Center jobs in Minnesota?

The most popular types of Call Center jobs in Minnesota are:

What are popular job titles related to Call Center Director jobs in Minnesota?

For Call Center Director jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Call Center Director jobs in Minnesota look for?

The top searched job categories for Call Center Director jobs in Minnesota are:

What cities in Minnesota are hiring for Call Center Director jobs?

Cities in Minnesota with the most Call Center Director job openings:

Call Center Director jobs near you
Infographic showing various Call Center Director job openings in Minnesota as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $100,890 per year, or $48.5 per hour.

Call Center Representative

Ultimate LLC

Maple Grove, MN • On-site

$20 - $21/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Job Description
Call Center Representative
Maple Grove, MN (100% Onsite)
$20-$21/hr
Temp-to-Hire
About the Role
We're seeking a customer-focused Call Center Representative to join a small, collaborative team. This position combines customer service, account verification, payment processing, and collections support. If you enjoy helping customers, working in a fast-paced environment, and building a long-term career with growth potential, this could be a great fit.
Responsibilities

  • Make a minimum of 100 warm outbound calls per day
  • Answer 15-30 inbound customer calls and provide exceptional service
  • Verify financing contract information and customer identities
  • Assist customers with payment processing and automatic payment enrollment
  • Welcome new customers and contact existing customers regarding past-due accounts
  • Document customer interactions accurately within company systems
  • Escalate customer concerns and issues as needed
  • Maintain professionalism while meeting daily performance goals
Qualifications
  • At least 1 year of customer service experience
  • Strong work ethic and stable employment history
  • Accurate typing and data entry skills
  • High School Diploma or GED required
  • Excellent verbal and written communication skills
  • College coursework or degree is a plus
Schedule
  • Monday - Thursday: 8:00 AM - 5:00 PM
  • Friday: 8:00 AM - 2:30 PM
Compensation & Benefits
During Contract Period
  • Medical insurance options
  • Dental insurance
  • Vision insurance
  • Accident and critical illness coverage
  • Hospital indemnity coverage
  • Life insurance and short-term disability eligibility (20+ hours/week)
  • Earned Safe & Sick Time
  • Employee discount programs
Upon Permanent Hire
  • Health, Dental, and Vision Insurance
  • IRA with company match
  • 10 days of Paid Time Off (PTO)
  • Holiday accrual
Why You'll Love This Opportunity
  • Friendly, casual work environment
  • Weekly team activities and training opportunities
  • Birthday celebrations and employee recognition
  • Career advancement opportunities
  • Opportunity to build a long-term career with a growing organization

Apply today if you're a customer service professional looking for a team-oriented environment with strong growth potential and a consistent weekday schedule.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.
Job Reference: JN -082026-429542

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