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Virtual Call Center Manager Jobs in Minnesota (NOW HIRING)

Marvin

Call Center Operator

Warroad, MN · On-site

$19 - $22/hr

Job Overview A Call Center Operator supports customers by interacting with them over the phone in ... You will answer customer questions and direct them to the appropriate department or manager when ...

Marvin

Call Center Operator

Warroad, MN

$19 - $22/hr

A Call Center Operator supports customers by interacting with them over the phone in order to ... You will answer customer questions and direct them to the appropriate department or manager when ...

Marvin

Call Center Operator

Warroad, MN

$19 - $22/hr

Job Overview A Call Center Operator supports customers by interacting with them over the phone in ... You will answer customer questions and direct them to the appropriate department or manager when ...

Marvin

Call Center Operator

Warroad, MN

$19 - $22/hr

Job Overview A Call Center Operator supports customers by interacting with them over the phone in ... You will answer customer questions and direct them to the appropriate department or manager when ...

Johnstone Supply

Call Center Associate

Minneapolis, MN · On-site

Call Center Associate Johnstone Supply - Heartland Group is now hiring a Call Center Associate for ... General knowledge on how to manage profit and loss in order to maximize financial performance.

Johnstone Supply

Call Center Associate

Minneapolis, MN · On-site

Call Center Associate Johnstone Supply - Heartland Group is now hiring a Call Center Associate for ... General knowledge on how to manage profit and loss in order to maximize financial performance.

pelican

RMS Call Center Agent

Maple Grove, MN · On-site

$15.25 - $20.25/hr

RMS Call Center Agent Location : Maple Grove, MN Company : Peli BioThermal About Us: Peli ... Experience working with customer databases or CRM systems is preferred. * Ability to work ...

pelican

RMS Call Center Agent

Maple Grove, MN · On-site

$15.25 - $20.25/hr

RMS Call Center Agent Location : Maple Grove, MN Company : Peli BioThermal About Us: Peli ... Experience working with customer databases or CRM systems is preferred. * Ability to work ...

pelican

RMS Call Center Agent

Maple Grove, MN · On-site

$15.25 - $20.25/hr

RMS Call Center Agent Location : Maple Grove, MN Company : Peli BioThermal About Us: Peli ... Experience working with customer databases or CRM systems is preferred. * Ability to work ...

pelican

RMS Call Center Agent

Maple Grove, MN · On-site

$15.25 - $20.25/hr

RMS Call Center Agent Location : Maple Grove, MN Company : Peli BioThermal About Us: Peli ... Experience working with customer databases or CRM systems is preferred. * Ability to work ...

pelican

RMS Call Center Agent

Maple Grove, MN · On-site

$15.25 - $20.25/hr

RMS Call Center Agent Location : Maple Grove, MN Company : Peli BioThermal About Us: Peli ... Experience working with customer databases or CRM systems is preferred. * Ability to work ...

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All JobsCall Center JobsVirtual Call Center Manager JobsVirtual Call Center Manager Jobs in Minnesota

Virtual Call Center Manager information

See Minnesota salary details

$28.9K

$62.5K

$107.2K

How much do virtual call center manager jobs pay per year?

As of Jul 20, 2026, the average yearly pay for virtual call center manager in Minnesota is $62,519.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,000.00 and $73,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Virtual Call Center Managers and how can they be addressed?

Virtual Call Center Managers often face challenges such as maintaining team engagement, monitoring performance remotely, and ensuring consistent communication across dispersed teams. To address these, managers can implement regular video check-ins, use performance tracking software, and foster a strong team culture through virtual team-building activities. Additionally, clear communication protocols and ongoing training help ensure everyone stays aligned with company goals and service standards.

What are the key skills and qualifications needed to thrive as a Virtual Call Center Manager, and why are they important?

To thrive as a Virtual Call Center Manager, you need strong leadership, organizational skills, and experience in customer service management, typically supported by a relevant degree or equivalent experience. Familiarity with call center management software (such as Five9 or Zendesk), CRM systems, and workforce management tools is essential, and certifications like COPC or CCMP are advantageous. Excellent communication, problem-solving abilities, and the capacity to motivate remote teams are standout soft skills in this role. These skills ensure efficient operations, high team performance, and superior customer satisfaction in a virtual environment.

What is a Virtual Call Center Manager?

A Virtual Call Center Manager is a professional responsible for overseeing the operations of a call center where agents work remotely, rather than from a physical office. Their duties include managing staff, monitoring performance metrics, ensuring high-quality customer service, and implementing technology solutions to support remote teams. They also handle scheduling, training, and resolving escalated customer issues. This role requires strong leadership, communication, and organizational skills, as well as familiarity with call center software and remote work best practices.
What are the most commonly searched types of Virtual Call Center jobs in Minnesota? The most popular types of Virtual Call Center jobs in Minnesota are:
What are popular job titles related to Virtual Call Center Manager jobs in Minnesota? For Virtual Call Center Manager jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Manager jobs in Minnesota look for? The top searched job categories for Virtual Call Center Manager jobs in Minnesota are:
What cities in Minnesota are hiring for Virtual Call Center Manager jobs? Cities in Minnesota with the most Virtual Call Center Manager job openings:
Virtual Call Center Manager jobs near you
Infographic showing various Virtual Call Center Manager job openings in Minnesota as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $62,519 per year, or $30.1 per hour.

Call Center Supervisor

Cedar Riverside People'

Minneapolis, MN • On-site

$25 - $28/hr

Full-time

Posted 10 days ago

Job description

About the Role:

The Call Center Supervisor plays a pivotal role in overseeing daily operations within a busy call center environment to ensure exceptional customer service and achievement of performance targets. This position is responsible for managing a team of call center agents, providing guidance, coaching, and support to optimize their productivity and professional development. The supervisor monitors call center metrics closely, analyzing data to identify trends and implement strategies that improve efficiency and customer satisfaction. Additionally, the role involves coordinating outbound calling campaigns and collaborating with sales teams to drive center sales objectives. Ultimately, the Call Center Supervisor ensures that operational goals are met while fostering a positive and motivating work environment.

Minimum Qualifications:

  • Proven experience working in a call center environment, preferably in a supervisory or team lead role.
  • Strong oral and verbal communication skills with the ability to effectively interact with customers and team members.
  • Demonstrated knowledge of call center metrics and performance management.
  • Ability to manage outbound calling campaigns and understand sales processes within a call center.
  • Proficiency in call center management software and related technology.

Preferred Qualifications:

  • Bachelor’s degree in Business Administration, Communications, or a related field.
  • Experience with CRM systems and workforce management tools.
  • Background in sales or customer service within a call center setting.
  • Certification in call center management or leadership training.
  • Bilingual abilities to support diverse customer bases.

Responsibilities:

  • Supervise and support call center agents during inbound and outbound calls to maintain high-quality customer interactions.
  • Monitor key performance indicators such as call volume, average handle time, and customer satisfaction scores to ensure targets are met.
  • Conduct regular coaching sessions and performance reviews to develop team members’ skills and address any performance issues.
  • Coordinate outbound calling initiatives to maximize sales opportunities and meet revenue goals.
  • Collaborate with management to develop and implement process improvements and training programs.
  • Manage scheduling and staffing to ensure adequate coverage during peak call times.
  • Handle escalated customer issues and provide timely resolutions to maintain service excellence.

Skills:

The required skills such as call center management and understanding of call center metrics are essential for monitoring team performance and driving continuous improvement. Oral and verbal communication skills are used daily to provide clear instructions, deliver feedback, and resolve customer issues effectively. Experience with outbound calling and center sales enables the supervisor to lead sales initiatives and motivate agents to meet targets. Familiarity with the call center environment allows the supervisor to anticipate operational challenges and implement efficient workflows. Preferred skills like CRM proficiency and bilingual communication enhance the supervisor’s ability to manage customer relationships and support a diverse team, contributing to overall success.


08:00 am to 05:00 pm
40 hours per week