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Virtual Call Center Manager Jobs in Minnesota (NOW HIRING)

Mystic Lake

Call Center Supervisor

Prior Lake, MN · On-site

Supervises Call Center shift operations to ensure staff is routing incoming/outgoing telephone calls and answering guest questions accurately and timely according to the department's high guest ...

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All JobsVirtual Call Center Manager JobsVirtual Call Center Manager Jobs in Minnesota

Virtual Call Center Manager information

See Minnesota salary details

$28.9K

$62.5K

$107.2K

How much do virtual call center manager jobs pay per year?

As of Jun 15, 2026, the average yearly pay for virtual call center manager in Minnesota is $62,519.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,000.00 and $73,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Virtual Call Center Managers and how can they be addressed?

Virtual Call Center Managers often face challenges such as maintaining team engagement, monitoring performance remotely, and ensuring consistent communication across dispersed teams. To address these, managers can implement regular video check-ins, use performance tracking software, and foster a strong team culture through virtual team-building activities. Additionally, clear communication protocols and ongoing training help ensure everyone stays aligned with company goals and service standards.

What are the key skills and qualifications needed to thrive as a Virtual Call Center Manager, and why are they important?

To thrive as a Virtual Call Center Manager, you need strong leadership, organizational skills, and experience in customer service management, typically supported by a relevant degree or equivalent experience. Familiarity with call center management software (such as Five9 or Zendesk), CRM systems, and workforce management tools is essential, and certifications like COPC or CCMP are advantageous. Excellent communication, problem-solving abilities, and the capacity to motivate remote teams are standout soft skills in this role. These skills ensure efficient operations, high team performance, and superior customer satisfaction in a virtual environment.

What is a Virtual Call Center Manager?

A Virtual Call Center Manager is a professional responsible for overseeing the operations of a call center where agents work remotely, rather than from a physical office. Their duties include managing staff, monitoring performance metrics, ensuring high-quality customer service, and implementing technology solutions to support remote teams. They also handle scheduling, training, and resolving escalated customer issues. This role requires strong leadership, communication, and organizational skills, as well as familiarity with call center software and remote work best practices.
What are the most commonly searched types of Virtual Call Center jobs in Minnesota? The most popular types of Virtual Call Center jobs in Minnesota are:
What are popular job titles related to Virtual Call Center Manager jobs in Minnesota? For Virtual Call Center Manager jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Manager jobs in Minnesota look for? The top searched job categories for Virtual Call Center Manager jobs in Minnesota are:
What cities in Minnesota are hiring for Virtual Call Center Manager jobs? Cities in Minnesota with the most Virtual Call Center Manager job openings:
Virtual Call Center Manager jobs near you
Infographic showing various Virtual Call Center Manager job openings in Minnesota as of June 2026, with employment types broken down into 1% As Needed, 88% Full Time, 8% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $62,519 per year, or $30.1 per hour.
Call Center Manager, Residential HVAC Services

Call Center Manager, Residential HVAC Services

Standard Heating & Air Conditioning Inc

Minneapolis, MN • On-site

Other

Retirement

Posted 20 days ago

Job description

Description

We are seeking an experienced, on-site manager to lead the daily activities of the Call Center team of a well-established, locally owned, residential service company. The Call Center Manager is responsible to plan, direct, coach and measure the customer service and logistics team, and to build, and maintain lifetime customer loyalty while achieving booked/answered call goals and improving service quality.


The ideal candidate should have proven ability to coach and inspire a team, exceptional organization and follow through, quick adaptability, and the ability to understand and diffuse conflict. The right candidate will possess strong communication skills and the drive to achieve personal and team goals. The Call Center Manager will hire and address performance issues, analyze call center data to improve processes and efficiency, and work with vendors to monitor technology/system/company needs.


We offer outstanding compensation and benefits, tuition reimbursement and ongoing training, 401(K) with amazing company match, the opportunity for career growth, and much more!

Apply