ZipRecruiter

Log In

1

Virtual Call Center Jobs in Minnesota (NOW HIRING)

illumifin

Virtual Interviewer RN - A

Eden Prairie, MN · On-site +1

$28/hr

Receives calls from Assessment Services Call Center to complete interviews with Long Term Care ... Virtual Interviewer RN Minimum Qualifications * Unrestricted RN license. * Must have a multi-state ...

LTCG

Virtual Interviewer RN - A

Eden Prairie, MN

$28/hr

Receives calls from Assessment Services Call Center to complete interviews with Long Term Care ... Virtual Interviewer RN Minimum Qualifications * Unrestricted RN license. * Must have a multi-state ...

LTCG

Virtual Interviewer RN - A

Eden Prairie, MN

$28/hr

Receives calls from Assessment Services Call Center to complete interviews with Long Term Care ... Virtual Interviewer RN Minimum Qualifications * Unrestricted RN license. * Must have a multi-state ...

next page

Showing results 1-20

All JobsCall Center JobsVirtual Call Center JobsVirtual Call Center Jobs in Minnesota

Virtual Call Center information

See Minnesota salary details

$5

$13

$20

How much do virtual call center jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for virtual call center in Minnesota is $13.77, according to ZipRecruiter salary data. Most workers in this role earn between $9.42 and $16.01 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

How do I start my own virtual call center?

To start a virtual call center, you need to develop a business plan, acquire necessary technology such as call center software and reliable internet, and hire or train agents. Ensuring compliance with relevant regulations and establishing clear processes are also essential for effective operation.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

What are virtual call center jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.
More about Virtual Call Center jobs
What are the most commonly searched types of Call Center jobs in Minnesota? The most popular types of Call Center jobs in Minnesota are:
What are popular job titles related to Virtual Call Center jobs in Minnesota? For Virtual Call Center jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center jobs in Minnesota look for? The top searched job categories for Virtual Call Center jobs in Minnesota are:
What cities in Minnesota are hiring for Virtual Call Center jobs? Cities in Minnesota with the most Virtual Call Center job openings:
Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in Minnesota as of August 2026, with employment types broken down into 55% Full Time, 30% Part Time, and 15% Contract. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $28,647 per year, or $13.8 per hour.

Call Center Representative | Communication Assistant (MN)

Communication Service for the Deaf, Inc

Moorhead, MN • Remote

$14/hr

Other

PTO

This job post has expired today. Applications are no longer accepted.

Job description

Description

Call Center Representative | Communication Assistant

Fully Remote, MN


Opportunity to Work-from-Home

Full-Time & Part-Time

$14.00 per hour

18 years or older


Have you ever felt like being a part of something great? Do you have a passion for community and social impact? If you answered yes to either of these questions, CSD Call Centers may have a job for you.


CSD is the largest NPO dedicated to cultivating opportunities for Deaf success. For over forty years, we have offered a wide range of programs and services designed to educate Deaf people and the public, facilitate communication through technological solutions, and support businesses with resources to hire Deaf employees.


To get a glimpse of making and receiving a TTY call, Click Here


CSD is looking for self-motivated individuals with a passion for driving communication access to fill our Call Center Representative (Communication Assistant) positions in our Telephone Relay Service (TRS) Call Centers. The deaf and hard of hearing community relies on TRS to communicate over the phone with friends and family. At CSD Call Centers, our Customer Service Representatives (Communication Assistants) facilitate phone calls between deaf or hard of hearing individuals and hearing individuals.


See what others have to say about CSD Contact Centers: Telephone Relay Service click here


Upcoming Training Classes: August 24, 2026 (3-4 weeks virtual training)


Benefits:

  • Opportunity to work from home
    **Must meet qualifications to work from home
  • Starting wage of $14 per hour
  • Hiring for full and part-time positions
  • Eligible for salary increases twice a year
  • Paid time off (for all employees)
  • Remote Work Stipend
  • Employee Assistance Program (available immediately, no employee cost)
  • Employee rewards for good attendance and performance
  • Student loan forgiveness eligibility (due to non-profit status)
  • Shift differentials available for overnight shifts, Speech to Speech, and Bilingual agents

No sales, no quotas, no tech support, no customer conflict de-escalation* Shift differentials and specialty rates are subject to change in accordance with business needs and organizational policies

Requirements

Call Center Representative | CSD Communication Assistant

A Communication Assistant relays telephone calls between deaf, hard of hearing, and speech-impaired consumers (TTY users) and hearing consumers through the telephone network.


Knowledge, Skills, and Abilities:
To perform the essential functions of this position successfully, an individual should demonstrate the following competencies:

  • Excellent communication skills
  • Ability to hear audio, listen to spoken words, and transcribe to text on a computer
  • Ability to read text aloud from a computer
  • Ability to speak clearly and pronounce and enunciate complex words and sentence structure; ability to effectively verbally communicate using voice inflection, adjust tone and volume
  • Excellent grammar and spelling
  • Ability to learn and understand complex computer communication software, shortcuts and command functions
  • Ability to work in a fast-paced environment
  • Ability to adapt to schedules influenced by call volume fluctuations

Qualifications

  • A minimum of a High School Diploma or equivalent
  • 18 years of age or older
  • Ability to type at 60 words per minute with minimal errors (to graduate training)
  • 50 words per minute with 90% accuracy to qualify for training
  • Excellent customer service experience and a relaxed/calm demeanor
  • Ability to work various schedules, including weekdays, weekends, overnight, and holidays
  • Must be able to pass skill assessments administered by a local recruiter

Work From Home Requirements:

  • Private and quiet office space with a closed door
  • Hard-wired internet connection via ethernet cable (cable provided by CSD)
  • High-speed internet connection (3.0 MG download; 1.2 MG upload) *Satellite connections are not accepted
  • Access to a mobile device with a camera
  • Access to a personal or public device/PC with a USB-C port.

Residency Requirement: Candidates for this role must live and work in Minnesota.


Our training is conducted fully online. Training classes run on a Monday - Friday schedule for the span of 3-4 weeks from 9:00 AM - 3:00 PM. Attendance to all hours of the training class is required - NO exceptions.


Applicants who may need a reasonable accommodation due to an existing medical condition during the interview/hiring process should make their request with their recruiter by emailing recruiting@csd.org. Current employees of CSD who may need a reasonable accommodation should make their request to the People & Culture Team.


Communication Service for the Deaf, Inc. is an Equal Opportunity-Affirmative Action Employer and drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, disability status, age, genetic information, protected veteran status, or any other characteristic protected by law.

Apply