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Virtual Call Center Manager Jobs in Minnesota (NOW HIRING)

Lunds & Byerlys

Call Center Specialist I

Minneapolis, MN · On-site

$86K - $86K/yr

Manage multiple customer interactions efficiently, ensuring timely resolution while maintaining service standards Our Ideal Call Center Specialist * Team player - steps in to assist when and where as ...

Serco

Call Center Rep - Temporary

Minneapolis, MN · On-site

$16.25 - $21/hr

Our Ops Manager has over 20 years of pension benefits and customer service experience comprising of ... As a Call Center Representative, you can expect to: * Receive inbound participant phone calls and ...

Serco

Call Center Rep - Temporary

Saint Paul, MN · On-site

$15.75 - $20.25/hr

Our Ops Manager has over 20 years of pension benefits and customer service experience comprising of ... As a Call Center Representative, you can expect to: * Receive inbound participant phone calls and ...

Jobtailor

Supervisor, Contact Center

Coon Rapids, MN · On-site

$70 - $100/hr

* Leads the daily operations for the Contact Center, including call monitoring, training, hiring, performance management and quality assurance. * Provides exceptional customer service and resolves ...

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Showing results 21-40

All JobsCall Center JobsVirtual Call Center Manager JobsVirtual Call Center Manager Jobs in Minnesota

Virtual Call Center Manager information

See Minnesota salary details

$28.9K

$62.5K

$107.2K

How much do virtual call center manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for virtual call center manager in Minnesota is $62,519.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,000.00 and $73,500.00 per year, depending on experience, location, and employer.

What is a virtual call center manager?

A Virtual Call Center Manager is a professional responsible for overseeing the operations of a call center where agents work remotely, rather than from a physical office. Their duties include managing staff, monitoring performance metrics, ensuring high-quality customer service, and implementing technology solutions to support remote teams. They also handle scheduling, training, and resolving escalated customer issues. This role requires strong leadership, communication, and organizational skills, as well as familiarity with call center software and remote work best practices.

What are some common challenges faced by virtual call center managers and how can they be addressed?

Virtual Call Center Managers often face challenges such as maintaining team engagement, monitoring performance remotely, and ensuring consistent communication across dispersed teams. To address these, managers can implement regular video check-ins, use performance tracking software, and foster a strong team culture through virtual team-building activities. Additionally, clear communication protocols and ongoing training help ensure everyone stays aligned with company goals and service standards.

What are the key skills and qualifications needed to thrive as a virtual call center manager, and why are they important?

To thrive as a Virtual Call Center Manager, you need strong leadership, organizational skills, and experience in customer service management, typically supported by a relevant degree or equivalent experience. Familiarity with call center management software (such as Five9 or Zendesk), CRM systems, and workforce management tools is essential, and certifications like COPC or CCMP are advantageous. Excellent communication, problem-solving abilities, and the capacity to motivate remote teams are standout soft skills in this role. These skills ensure efficient operations, high team performance, and superior customer satisfaction in a virtual environment.

What are the most commonly searched types of Virtual Call Center jobs in Minnesota?

The most popular types of Virtual Call Center jobs in Minnesota are:

What are popular job titles related to Virtual Call Center Manager jobs in Minnesota?

For Virtual Call Center Manager jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center Manager jobs in Minnesota look for?

The top searched job categories for Virtual Call Center Manager jobs in Minnesota are:

What cities in Minnesota are hiring for Virtual Call Center Manager jobs?

Cities in Minnesota with the most Virtual Call Center Manager job openings:

Virtual Call Center Manager jobs near you
Infographic showing various Virtual Call Center Manager job openings in Minnesota as of August 2026, with employment types broken down into 86% Full Time, 9% Part Time, and 5% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $62,519 per year, or $30.1 per hour.

Inbound Call Center Agent

Cerida Investment Corp

Minneota, MN • Remote

$16/hr

Full-time

Re-posted 27 days ago

Job description

Inbound Call Center Agent
Hours: Vary Monday – Friday: 12:00 PM – 10:00 PM and Saturday - Sunday: 10:00 AM – 07:00 PM
Salary: $16.00 an hour
Benefits available after 60 Days for Full-Time Employees 

About AnswerNet 
AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm, to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year.

Summary of Position:
AnswerNet is looking for remote, quality, customer-experience-oriented, enthusiastic team members to support a leading provider of low-cost wireless services operating on the nation’s largest and most reliable network. In this role, you will utilize your expert product and company knowledge to deliver a “wow” factor!

Position Overview:
Customer Service Representatives (CSRs) will assist our customers by owning the customer’s journey, handling inquiries and concerns, and seeing them through to resolution. The primary responsibilities include handling inbound and outbound customer calls and providing effective solutions that meet their current and future needs. Additionally, the representative will collaborate with other CSRs and leadership to enhance customer service delivery. CSRs will make and place calls to and from customers using a PC-based softphone with a headset. Our ideal candidates are empathetic, patient, professional, and passionate communicators. Our most effective CSRs are technically savvy, eager to continually learn and improve their skills. A paid training program will equip you with the knowledge necessary to effectively assist customers.

Job Duties / Responsibilities / Essential Functions include, but are not limited to:

• Primary role is to assist customers on inbound/outbound calls, providing accurate and satisfactory answers to customer inquiries.
• De-escalate situations involving dissatisfied customers, offering assistance and support.
• Guide callers through basic troubleshooting, website navigation, and product or service use.
• Review customer accounts and provide updates and information on billing, shipping, warranties, and other account-related matters.
• Collaborate with other CSRs and leadership to improve customer service.
• Become fully trained and maintain a complete understanding of the call handling processes, procedures, and call requirements.
• Document all call activity accurately in systems with complete and thorough notes.
• Attend all training sessions.
• Requirement to diligently log into the UKG system, Contact Center tools, and websites as required.

Required Knowledge /Skills / Abilities / Qualifications:

• Must possess excellent written and verbal communication skills.
• Have a high level of compassion for callers, have the skill to use key phrases to show empathy, and a desire to de-escalate distressed callers.
• Must have strong interpersonal skills to enable smooth conversation flow with customers, using active listening.
• Must learn and maintain knowledge of customer relationship or customer service practices, mistake-free.
• Flexibility in role/job function changes and shifts to meet customer needs and requests.
• Skilled at typing, data capture, and entry using proper grammar and correct spelling.
• Must be able to multitask, manage time properly and effectively, and work independently.
• Must be able to adapt to different situations and individuals.
• Willing and able to work 8-hour shifts using a computer with a keyboard, using two monitors, and a USB-Connected headset with a microphone.
• Must be comfortable handling back-to-back calls in a fast-paced atmosphere.
• Be dedicated to working the schedule provided. Absences are not tolerable.
• Must be acceptable to have calls/screens monitored and/or recorded, and understand that agent activity is closely monitored using call center technology to ensure call quality exceeds the client's needs.
• Must be capable of reading from scripts.
• Pre-Hire Assessments include, but are not limited to, passing a typing, spelling, grammar, listening, and comprehension test.

Experience/Job Requirements:

• At least 1 year of work experience in a call center/customer service environment is required.
• Knowledge of customer service practices and principles.
• Passion for delivering great customer service.
• Solid problem-solving and troubleshooting skills.
• Ability to multitask with attention to detail and accuracy.
• High School Diploma or equivalent is required.
• Applicants must type a minimum of twenty-five (25) words per minute.
• Applicants must have a quiet place to work with no interruptions.
• Applicants must successfully pass a 7-year background/criminal check.
• Applicants must agree to and sign compliance documents.
• Other requirements may vary as determined by management.

Technical Requirements:

• A Windows PC is required, running Windows 10 or 11 (no MacBooks, Chromebooks or virtual machines)
• 8 GB of RAM, minimum DDR4 or DDR5
• Quad-core processor, minimum
• USB wired headset
• Wired internet connection with a minimum internet speed of 80/15
• Cannot use satellite, hotspots, MIFI devices, wireless AC wall plug-in extenders, repeaters, boosters, and/or pods
• Dual monitors

Hours of Operations / Schedules:

• 8:00 AM – 10:00 PM Eastern Prevailing Time, Monday through Friday; Saturdays and Sundays 10:00 AM – 7:00 PM Eastern Prevailing Time
• 40 hours per week are required. Schedules are subject to change based on the client’s needs.
• Paid 15-minute breaks are provided for 4-hour shifts
• 30-minute unpaid lunches

Language:
• English as a primary language

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.