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Virtual Call Center Manager Jobs in Minnesota (NOW HIRING)

Transworld Systems Inc.

$15/hr

Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet ... One to two years' experience working in a call center environment is preferred. * The candidate has ...

New

prometric

Test Center Administrator (PT)

Duluth, MN

$13.25 - $16/hr

Test Center Manager DEPARTMENT: Test Center LOCATION: Duluth, MN TEST CENTER ADDRESS: 2200 London ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (PT)

Duluth, MN

$13.25 - $16/hr

Test Center Manager DEPARTMENT: Test Center LOCATION: Duluth, MN TEST CENTER ADDRESS: 2200 London ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (PT)

Rochester, MN

$13.50 - $16.25/hr

Test Center Manager DEPARTMENT: Test Center LOCATION: Rochester, MN TEST CENTER ADDRESS: 2001 2nd ... Minimum of one year of customer service experience required, in person (call center, retail ...

Transwest

Parts Expert - Call Center

Saint Michael, MN · On-site

$26 - $34/hr

Transwest has an opportunity for a Call Center Parts Expert who will be responsible for the retail ... The Parts Expert must be a good steward of Boyer Trucks, cross sell departments, utilize and manage ...

prometric

Test Center Administrator (PT)

Rochester, MN · On-site

$13.50 - $16.25/hr

Test Center Manager DEPARTMENT: Test Center LOCATION: Rochester, MN TEST CENTER ADDRESS: 2001 2nd ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (PT)

Rochester, MN

$13.50 - $16.25/hr

Test Center Manager DEPARTMENT: Test Center LOCATION: Rochester, MN TEST CENTER ADDRESS: 2001 2nd ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (PT)

Duluth, MN · On-site

$13.25 - $16/hr

Test Center Manager DEPARTMENT: Test Center LOCATION: Duluth, MN TEST CENTER ADDRESS: 2200 London ... Minimum of one year of customer service experience required, in person (call center, retail ...

Transwest

Parts Expert - Call Center

Saint Michael, MN · On-site

$26 - $34/hr

Job Type Full-time Description Transwest has an opportunity for a Call Center Parts Expert who will ... The Parts Expert must be a good steward of Boyer Trucks, cross sell departments, utilize and manage ...

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Showing results 41-60

All JobsCall Center JobsVirtual Call Center Manager JobsVirtual Call Center Manager Jobs in Minnesota

Virtual Call Center Manager information

See Minnesota salary details

$28.9K

$62.5K

$107.2K

How much do virtual call center manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for virtual call center manager in Minnesota is $62,519.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,000.00 and $73,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by virtual call center managers and how can they be addressed?

Virtual Call Center Managers often face challenges such as maintaining team engagement, monitoring performance remotely, and ensuring consistent communication across dispersed teams. To address these, managers can implement regular video check-ins, use performance tracking software, and foster a strong team culture through virtual team-building activities. Additionally, clear communication protocols and ongoing training help ensure everyone stays aligned with company goals and service standards.

What are the key skills and qualifications needed to thrive as a virtual call center manager, and why are they important?

To thrive as a Virtual Call Center Manager, you need strong leadership, organizational skills, and experience in customer service management, typically supported by a relevant degree or equivalent experience. Familiarity with call center management software (such as Five9 or Zendesk), CRM systems, and workforce management tools is essential, and certifications like COPC or CCMP are advantageous. Excellent communication, problem-solving abilities, and the capacity to motivate remote teams are standout soft skills in this role. These skills ensure efficient operations, high team performance, and superior customer satisfaction in a virtual environment.

What is a virtual call center manager?

A Virtual Call Center Manager is a professional responsible for overseeing the operations of a call center where agents work remotely, rather than from a physical office. Their duties include managing staff, monitoring performance metrics, ensuring high-quality customer service, and implementing technology solutions to support remote teams. They also handle scheduling, training, and resolving escalated customer issues. This role requires strong leadership, communication, and organizational skills, as well as familiarity with call center software and remote work best practices.
What are the most commonly searched types of Virtual Call Center jobs in Minnesota? The most popular types of Virtual Call Center jobs in Minnesota are:
What are popular job titles related to Virtual Call Center Manager jobs in Minnesota? For Virtual Call Center Manager jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Manager jobs in Minnesota look for? The top searched job categories for Virtual Call Center Manager jobs in Minnesota are:
What cities in Minnesota are hiring for Virtual Call Center Manager jobs? Cities in Minnesota with the most Virtual Call Center Manager job openings:
Virtual Call Center Manager jobs near you
Infographic showing various Virtual Call Center Manager job openings in Minnesota as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $62,519 per year, or $30.1 per hour.

STUDENT: Call Center Operator, KTIS & Faith Media

University of Northwestern - St. Paul

Greenwald, MN • On-site

Other

Re-posted 16 days ago

Job description

Student: Call Center Operator, KTIS & Faith Media

This position is for both KTIS and Faith Radio call centers for our fundraisers which happen six times per school year—two weeks in the Fall, two weeks in the Winter, and two weeks in the Spring. We are looking for students who can answer incoming phone calls during our fundraiser event; simply greet the caller and enter their information into our computer system with great attention to detail. We provide free snacks and meals if working over a mealtime. Students are welcome to work on school assignments during slower periods. This position allows for flexibility as students choose their own hours.

Fall: September 21-25, 2026 - Fall: September 14-17, 2026

Winter: November 10-12, 2026 - Winter: December 1-2, 2026

Spring: April 12-16, 2027 - Spring: April 2027

Key Responsibilities
  • Answer incoming calls, enthusiastically greeting callers
  • Accurately and efficiently enter caller and donation information into computer system
  • Keep all caller and donor information confidential
  • Perform other duties as requested or assigned.

Because our community is a significant part of our mission and the development of our students and listeners, all employees serve as ministers of the gospel of Jesus Christ by actively partnering with the University to disciple students as they grow intellectually and spiritually, and with Northwestern Media to lead people to Christ and nurture believers to maturity in their faith.

Qualifications
  • Must be detail-oriented, organized and self-disciplined
  • Able to interact with a variety of individuals in a professional, tactful and courteous manner
  • Have strong phone and customer service skills
  • Must have proficient computer skills
  • Able to work independently and take initiative
  • Maintain a growing, personal relationship with Jesus Christ, reflect His character in all interactions, and faithfully uphold and embrace Northwestern's mission, Doctrinal Statement and Declaration of Christian Community
Key Skills
  • Independent & Teamwork: Capable of working both independently and collaboratively, with minimal supervision.
  • Confidentiality: Maintains discretion and handles sensitive information appropriately.
  • Organizational Skills: Strong time management and problem-solving abilities; able to prioritize and meet deadlines with attention to detail.
  • Technical Proficiency: Intermediate to advanced computer skills, including Microsoft Office and related software.
  • Written & Verbal Communication: Strong writing, editing, proofreading, and verbal communication skills.
  • Punctuality & Initiative: Prompt, self-motivated, and able to thrive in a fast-paced, evolving environment with shifting responsibilities.
  • Flexibility: Willingness to work occasional evenings as needed.
  • Background Check: Must pass background check as a condition of employment.
Work Environment

The work environment involves working for a suburban, Christian university or Christian owned and operated radio station alongside those with a demonstrated commitment and personal relationship with Jesus Christ, a commitment to the mission and values of Northwestern, and an agreement to abide by all Northwestern policies.

Working Conditions & Demands

The following working conditions reflect the typical demands associated with this position and are subject to reasonable accommodation as required by law:

  • Visual and auditory acuity sufficient to safely and effectively perform job duties in a typical office setting.
  • Clear and professional verbal communication for instruction, collaboration, and customer service.
  • Manual dexterity and motor coordination for typing, writing, and using equipment/tools.
  • Physical mobility to sit, stand, walk, and occasionally bend, reach, or lift as required.
  • Cognitive abilities such as focus, memory, reasoning, problem-solving, and adaptability.
  • Professional appearance and hygiene appropriate to the role.
  • Ability to read, write, and understand instructions and technical information

Apply