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Workforce Management Manager Jobs in Minnesota (NOW HIRING)

Robert Half

Real Time Analyst

Minnetonka, MN · On-site

$20 - $25/hr

Analyze performance data to identify gaps in coverage, recurring issues, and opportunities to optimize workforce utilization. * Use ticketing and management systems to document concerns, escalate ...

TMPC

Deputy Program Manager

Virginia, MN · On-site

$80 - $110/hr

Hands‑on workforce management across 90+ cleared personnel. Qualifications * TS + FBI or FBI‑accepted CI Poly. * Bachelor's or 3+ yrs admin/leadership experience. * Operations management ...

Xinnovit

Project Manager (XIN001_JV8V)

Richfield, MN · On-site

Company Description Xinnovit is a global leader in technology consulting, outsourcing, and workforce management solutions. Our mission is to enable our clients to become more agile and competitive ...

CoreCivic

Master Scheduler

Appleton, MN · On-site

$24.68/hr

Implement and maintain the approved workforce management platform at the local facility level to include but not be limited to the development of shift rosters for each shift, scheduling of annual in ...

Miller Creek Lawn & Landscape

General Manager

Duluth, MN · On-site

$100 - $120/hr

Align team through strategic coordination of events and meetings Hiring, Onboarding & Workforce Management * Assist in hiring, onboard, training, and terminating: * Director-level leaders * Senior ...

The Dolphin Group

Medical Assembly

Minneapolis, MN · On-site

$18 - $21/hr

Indrotec Staffing and Workforce Management is seeking candidates to work at Medtronic, the largest independent medical technology company in the world. We are seeking qualified, motivated ...

CoreCivic

Master Scheduler

Appleton, MN · On-site

Implement and maintain the approved workforce management platform at the local facility level to include but not be limited to the development of shift rosters for each shift, scheduling of annual in ...

Gobeacon

Operation Manager

Burnsville, MN · On-site

$70K - $80K/yr

Comfortable using dispatch systems, GPS platforms, and workforce management tools. At Transit Team, our purpose is mobility without limits -every ride matters. In this role, you directly impact the ...

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Workforce Management Manager information

What does a workforce management manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are the key skills and qualifications needed to thrive as a workforce management manager?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What are some common challenges faced by workforce management managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What are the most commonly searched types of Workforce Management jobs in Minnesota?

The most popular types of Workforce Management jobs in Minnesota are:

What are popular job titles related to Workforce Management Manager jobs in Minnesota?

For Workforce Management Manager jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Workforce Management Manager jobs in Minnesota look for?

The top searched job categories for Workforce Management Manager jobs in Minnesota are:

What cities in Minnesota are hiring for Workforce Management Manager jobs?

Cities in Minnesota with the most Workforce Management Manager job openings:

Workforce Management Manager jobs near you
Infographic showing various Workforce Management Manager job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, 3% Contract, and 1% Nights. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Real Time Analyst

Robert Half

Minnetonka, MN • On-site

$20 - $25/hr

Temporary

Posted 4 days ago

Job description

Responsibilities:

• Review queue conditions, staffing coverage, and contact volumes in real time to recommend adjustments that improve response times and productivity.

• Build and maintain reports using Excel, Power BI, and other monitoring tools to highlight trends, risks, and opportunities for operational improvement.

• Coordinate with supervisors and workforce teams to support schedule adherence, shift changes, and resource allocation decisions.

• Analyze performance data to identify gaps in coverage, recurring issues, and opportunities to optimize workforce utilization.

• Use ticketing and management systems to document concerns, escalate service issues, and support timely operational follow-up.

• Provide ongoing insight to leadership by summarizing daily performance, service levels, and staffing impacts in a clear and actionable format.

• Support call center planning activities by contributing data analysis related to staffing needs, operational practices, and process refinement.

• Experience working in a real-time analysis, workforce management, or call center operations role.
• Strong proficiency with Microsoft Excel and working knowledge of Microsoft Word, Outlook, and broader Microsoft Office applications.
• Ability to interpret operational data, evaluate trends, and make sound recommendations based on real-time conditions.
• Familiarity with scheduling concepts, staffing models, and service level monitoring in a customer service environment.
• Experience using reporting platforms, monitoring tools, ticketing systems, or workforce management software such as Power BI or similar solutions.
• Strong analytical thinking, attention to detail, and the ability to manage multiple priorities in a fast-paced setting.
• Effective communication skills with the ability to collaborate across operations, leadership, and support teams.
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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