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Workforce Management Manager Jobs in Minnetonka, MN

Deloitte

UKG PRO HCM Senior Consultant

Minneapolis, MN · On-site

Collaborating with project teams and client stakeholders to deliver workforce management solutions aligned to business needs * Serving clients across industries such as healthcare, consumer, and ...

CSM Corporation

HR Operations Specialist

Minneapolis, MN · On-site

$60K - $80K/hr

The HR Operations Specialist is responsible for supporting and maintaining the organization's HR Information System (HRIS) and workforce management systems, primarily UKG Pro and UKG Workforce ...

ASSA ABLOY

Regional Sales Manager

Brooklyn Park, MN · On-site

$70K - $80K/yr

Underpinned by a unique biometric algorithm, Biosite provides market-leading software solutions for workforce management, task management, material management and fire safety & security. At the heart ...

ASSA ABLOY

Regional Sales Manager

Eden Prairie, MN · On-site

$70K - $80K/yr

Underpinned by a unique biometric algorithm, Biosite provides market-leading software solutions for workforce management, task management, material management and fire safety & security. At the heart ...

ASSA ABLOY

Regional Sales Manager

Roseville, MN

$70K - $80K/yr

Underpinned by a unique biometric algorithm, Biosite provides market-leading software solutions for workforce management, task management, material management and fire safety & security. At the heart ...

ASSA ABLOY

Regional Sales Manager

Hanover, MN · On-site

$70K - $80K/yr

Underpinned by a unique biometric algorithm, Biosite provides market-leading software solutions for workforce management, task management, material management and fire safety & security. At the heart ...

Xinnovit

Project Manager (XIN001_JV8V)

Richfield, MN · On-site

Company Description Xinnovit is a global leader in technology consulting, outsourcing, and workforce management solutions. Our mission is to enable our clients to become more agile and competitive ...

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Workforce Management Manager information

See Minnetonka, MN salary details

$28K

$83.3K

$140.2K

How much do workforce management manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for workforce management manager in Minnetonka, MN is $83,277.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,000.00 and $118,800.00 per year, depending on experience, location, and employer.

What does a workforce management manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are the key skills and qualifications needed to thrive as a workforce management manager?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What are some common challenges faced by workforce management managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What are the most commonly searched types of Workforce Management jobs in Minnetonka, MN?

The most popular types of Workforce Management jobs in Minnetonka, MN are:

What job categories do people searching Workforce Management Manager jobs in Minnetonka, MN look for?

The top searched job categories for Workforce Management Manager jobs in Minnetonka, MN are:

What cities near Minnetonka, MN are hiring for Workforce Management Manager jobs?

Cities near Minnetonka, MN with the most Workforce Management Manager job openings:

Workforce Management Manager jobs near you
Infographic showing various Workforce Management Manager job openings in Minnetonka, MN as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $83,277 per year, or $40 per hour.

Senior Workforce Planning Analyst

Eagan, MN • On-site

Blue Cross and Blue Shield of Minnesota
Insurance Services • 1 - 5K employees

7.1

Company rating: 7.1 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

252nd of 312 rated insurance

Good employer

Respectful managers

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Learn more about Blue Cross and Blue Shield of Minnesotaexternal

$79K - $104K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

About Blue Cross and Blue Shield of Minnesota
At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us.
The Impact You'll Have
As a Senior Workforce Planning Analyst, you will serve as the strategic workforce planning lead for Case Management and Utilization Management operations.
In this role, you will be responsible for developing workforce forecasts, capacity plans, staffing models, and operational analytics that support complex healthcare workflows. You will partner closely with operational leaders to forecast workload demand, evaluate workforce capacity, identify operational risks, and deliver staffing recommendations that support service, quality, regulatory, and financial objectives.
As an ideal candidate, you will possesses a blend of back-office workforce planning expertise, workforce management experience, and strong technical and analytical skills. Experience forecasting inventory-based work, multi-stage operational workflows, and healthcare operations is highly valued.
While this role is fully remote, we welcome all qualified applicants; however, preference will be given to candidates currently located in Minnesota.What You'll Do
  • Engage and partner with key stakeholders to develop capacity plans and forecast models to meet business goals, customer needs and financial commitments.
  • Provide actual and normalized forecast projections to vendors and schedulers.
  • Analyze and interpret historical call and inventory data to identify trends, patterns, and opportunities for the business.
  • Collaborate with WFM team to proactively recommend training, time-off, overtime, etc. based on the analysis of schedules and performance reports to uncover opportunities for efficiency.
How You'll Do It
  • Responsible for updating and maintaining operations call-volume and work inventory patterns that accurately validate forecasting methods.
  • Compose, lead and present weekly reviews of forecasts, capacity plans, shrinkage, and Key Performance Indicator (KPI) results and trends.
  • Develop resolutions to complex problems that frequently require advanced competency in WFM metrics and analysis, with an emphasis on back-office work loads.
  • Works closely with project team(s) to assess the impact of projects and initiatives on forecasts and the ability to deliver on set timelines provided.
  • Stay curious and keep up to date on the latest best-in-class workforce management solutions and methodologies.
  • Performs additional responsibilities consistent with the scope and level of the role, as assigned.
Required Skills & Experience
  • 5+ years of related customer service/operations support professional experience.
  • Bachelor's degree; in lieu of a degree, an additional two years of relevant experience beyond the qualifications listed above may be accepted.
  • Ability to work weekend shifts and holidays on occasion.

Preferred Skills & Experience
  • Experience supporting back-office, inventory-based, or workflow-driven operations where work is managed through queues, backlogs, cases, or work inventories.
  • Advanced Microsoft Excel skills, including Power Query, PivotTables, data modeling, and complex formulas.
  • SQL proficiency, including querying, joining and analyzing large datasets.
  • Experience with NICE CXone and/or NiCE IEX
  • Healthcare operations experience, such as Case Management, Utilization Management, Prior Authorization, Claims, Appeals, or Care Management.
  • Power BI or other business intelligence and dashboarding tools.
  • Ability to analyze complex information, evaluate options, and work cross-functionally to drive resolution and prevent recurrence.
  • Ability to effectively organize work, balance competing priorities, and manage time across complex assignments and competing deadlines.
  • Understanding of health care industry.
  • Knowledge of business, operational and procedural knowledge of operations environments, and ability to identify improvements.
  • Ability to define problems, collect data, conduct accurate analysis, prepare reports, and draw valid conclusions.
Role Designation
Teleworker
Role designation definition:
  • Teleworking is working full time remote.
  • Hybrid is a minimum of 2 days onsite.
  • Onsite is full-time onsite.
Compensation and Benefits
$79,100.00 - $104,800.00 - $130,500.00 Annual
Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job.
We offer a comprehensive benefits package which may include:
  • Medical, dental, and vision insurance
  • Life insurance
  • 401k
  • Paid Time Off (PTO)
  • Volunteer Paid Time Off (VPTO)
  • And more

To discover more about what we have to offer, please review our benefits page.
Equal Employment Opportunity Statement
At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. Blue Cross of Minnesota is an Equal Opportunity Employer and maintains an Affirmative Action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic.
Individuals with a disability who need a reasonable accommodation in order to apply, please contact us at: talent.acquisition@bluecrossmn.com.
Blue Cross® and Blue Shield® of Minnesota and Blue Plus® are nonprofit independent licensees of the Blue Cross and Blue Shield Association.
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