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Remote Workforce Management Jobs in Minnesota (NOW HIRING)

Aprio

Senior Director, Resource Management

Minneapolis, MN · On-site +1

$225K - $300K/yr

Lead workforce planning and scheduling for a rolling 12-month period, with primary focus on Tax and ... remote and hybrid options What's in it for you: - Working with an industry leader : Be part of a ...

Adecco

Operations Coordinator

Minneapolis, MN · Remote

$18.72/hr

Use workforce management software and call volume history to help manage daily staffing levels and ... Remote Weekly paycheck Dedicated Onboarding Specialist & Recruiter Access to Adecco's Aspire ...

Adecco

Sr Business Process Analyst

Minneapolis, MN · On-site +1

$31/hr

Adecco is assisting a local client recruiting Sr Business Process Analyst Opportunities in Remote ... Partner across Workforce Management, operations, and IT to support system configuration ...

Autodesk

This role can be fully remote or hybrid. Responsibilities * Develop and drive Autodesk's global ... Background instrategic planning,e.g.management consulting, corporate strategy, or go-to-market ...

Adecco

Sr Report Anlyst/27/BUS123

Minneapolis, MN · Remote

$30.50/hr

... workforce management analytics. · Collaborate with data engineers to define data pipelines and ... Remote // Mon - Fri Between 7am to 5pm central Weekly paycheck Dedicated Onboarding Specialist ...

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Remote Workforce Management information

What is a Remote Workforce Management job?

A Remote Workforce Management job involves overseeing and optimizing a team of employees who work remotely. This includes ensuring productivity, maintaining communication, implementing collaboration tools, tracking employee performance, and addressing any challenges that arise. The role often involves creating policies, managing schedules, and using workforce analytics to improve efficiency. Strong leadership, technology proficiency, and problem-solving skills are essential for success in this position.

What are some of the common challenges faced in Remote Workforce Management and how can they be addressed?

One of the most common challenges in Remote Workforce Management is maintaining team cohesion and effective communication across dispersed locations and time zones. Managers often need to implement clear processes, leverage collaboration tools, and schedule regular check-ins to keep everyone aligned and informed. Additionally, monitoring productivity without micromanaging, and addressing employees' sense of isolation, requires a balance of trust and structured support. By prioritizing transparent communication, fostering a culture of accountability, and providing professional development opportunities, managers can overcome these challenges and create a successful remote work environment.

What are the key skills and qualifications needed to thrive in the Remote Workforce Management position, and why are they important?

To thrive in Remote Workforce Management, strong organizational, leadership, and analytical skills are essential, often supported by a degree in business, human resources, or a related field. Familiarity with remote communication platforms, workforce management software, project management tools, and experience with HRIS systems or related certifications is highly beneficial. Excellent communication, problem-solving, and adaptability help you effectively lead distributed teams and foster engagement. These abilities are crucial for ensuring productivity, cohesion, and compliance in an increasingly remote and digital work environment.

What are the most commonly searched types of Workforce Management jobs in Minnesota? The most popular types of Workforce Management jobs in Minnesota are:
What are popular job titles related to Remote Workforce Management jobs in Minnesota? For Remote Workforce Management jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Remote Workforce Management jobs in Minnesota look for? The top searched job categories for Remote Workforce Management jobs in Minnesota are:
What cities in Minnesota are hiring for Remote Workforce Management jobs? Cities in Minnesota with the most Remote Workforce Management job openings:
Remote Workforce Management jobs near you
Infographic showing various Remote Workforce Management job openings in Minnesota as of June 2026, with employment types broken down into 93% Full Time, 2% Part Time, and 5% Contract. Highlights an 100% Remote job distribution.
Workforce Management Specialist, Bilingual Spanish (Remote)

Workforce Management Specialist, Bilingual Spanish (Remote)

Hennepin Healthcare

Minneapolis, MN • Remote

$17.75 - $23/hr

Other

Posted 26 days ago

Key responsibilities

  • Monitor real time service levels, capacity, and performance to ensure daily objectives are achieved.

  • Coordinate and communicate training, meetings, and other off phone activities.

  • Ensure accurate associate documentation such as schedule change requests, time off requests, and schedule adherence.

Hennepin Healthcare rating

7.6

Company rating: 7.6 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

188th of 877 rated healthcare providers

Job description

JOB DETAILS
Department: Connection Center
FTE: 1.00 (80 hours per pay period)
Workdays: Monday - Friday
Shift(s): Days
Shift Length: 8 hours
Location: Remote
Other: Bilingual Spanish 

The Connection Center is open Monday through Friday, 7:30 AM to 5:30 PM.  Shifts will be based on the current business needs and staff seniority.  The schedule will be decided following the 4-week training period. The training period will be scheduled on Monday through Friday, 8:00 AM to 5:00 PM, and will be held on campus for only 1 week.

Working remotely will start after the training period has been completed. Individuals will need a quiet working environment, high-speed internet, fire alarm, and desk space. Hennepin Healthcare will supply computers, monitors, keyboard, mouse, and phone. Employees will need to be within 100-mile radius of our downtown campus.

Purpose of this position: The Workforce Management Specialist supports operations through coordination of scheduling and staffing.  Works collaboratively with Connection Center leaders to ensure correct staffing levels and target service levels are achieved.  Monitors real time service levels, capacity, and performance to ensure daily objectives are achieved.

RESPONSIBILITIES:

  • Monitor Key Performance Indicators (KPI) through actively utilizing Workforce Management tools
  • Real time monitoring of all daily performance models ensuring actual staff are aligned with predetermined forecasts and schedules provided by the Workforce Supervisor
  • Escalate and facilitate resolution of issues across Connection Center operations as required to ensure compliance with Service Level Agreements (SLA)
  • Directs staffing changes due to short- and long-range forecast revisions, considers the impact of staffing allocations and considers how staffing allocations will impact results
  • Coordinates and communicates training, meetings, and other off phone activities
  • Ensures accurate associate documentation, such as schedule change requests, time off requests and schedule adherence
  • Ensures call routing business rules and changes are communicated and implemented
  • Assist in monitoring of sick calls, tardiness, etc., entering real time exceptions into Connection Center attendance database
  • Responsible for operational reports for key areas of assignment to include but not exclusive, referrals, hospital discharge, schedulable orders
  • Manages MYMD emergency broadcast messages when system and or telephone failures occur
  • Performs other duties as required

QUALIFICATIONS:

Minimum Qualifications:

  • Associate degree in business, management, call center administration
  • One (1) year of experience forecasting and planning in a call center
  • Three years' experience in customer service involving complex analytical problem-solving skills
  • Bilingual, Spanish

-OR-

  • An approved equivalent combination of education and experience

Preferred Qualifications:

  • Mitel Call Center and Workforce Management experience

Knowledge/ Skills/ Abilities:

  • Experience with telephony reporting systems
  • Knowledgeable of all contact center metrics, processes, and key performance indicators
  • Strong organizational, analytical and data look-up, entry and mining skills
  • Strong Excel skills
  • Excellent verbal and written communications
  • Ability to work with minimal guidance in a time critical environment
  • Flexibility and change management skills
  • Coaching and mentoring skills

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