ZipRecruiter

Log In

1

Call Center Operations Manager Jobs in Utah (NOW HIRING)

Andersen

Call Center Team Lead

Salt Lake City, UT · On-site

$20 - $22/hr

Our Call Center team is often the first point of contact that our homeowners have with our company ... manage all essential administrative tasks based on operational requirements. * Other duties as ...

Riverton Chevrolet

Call Center Agent

South Jordan, UT · On-site

$14.25 - $18.75/hr

Call Center Agent* South Jordan, UT Riverton Chevrolet located in South Jordan, UT is now hiring a ... Updating CRM with customer information Qualifications/Requirements * Confident and professional ...

Riverton Chevrolet

Call Center Agent

South Jordan, UT

$14.25 - $18.75/hr

Call Center Agent*South Jordan, UT Riverton Chevrolet located in South Jordan, UT is now hiring a ... Updating CRM with customer information Qualifications/Requirements * Confident and professional ...

Riverton Chevrolet

Call Center Agent

South Jordan, UT · On-site

$14.25 - $18.75/hr

Call Center Agent*South Jordan, UT Riverton Chevrolet located in South Jordan, UT is now hiring a ... Updating CRM with customer information Qualifications/Requirements * Confident and professional ...

Riverton Chevrolet

Call Center Agent

South Jordan, UT · On-site

$14.25 - $18.75/hr

Call Center Agent* South Jordan, UT Riverton Chevrolet located in South Jordan, UT is now hiring a ... Updating CRM with customer information Qualifications/Requirements * Confident and professional ...

Riverton Chevrolet

Call Center Agent

South Jordan, UT · On-site

$14.25 - $18.75/hr

Call Center Agent*South Jordan, UT Riverton Chevrolet located in South Jordan, UT is now hiring a ... Updating CRM with customer information Qualifications/Requirements * Confident and professional ...

next page

Showing results 1-20

All JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Utah

Call Center Operations Manager information

See Utah salary details

$28.7K

$67.1K

$123.4K

How much do call center operations manager jobs pay per year?

As of Jun 23, 2026, the average yearly pay for call center operations manager in Utah is $67,083.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,800.00 and $82,800.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Call Center Operations Managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the highest salary in a call center?

The highest salaries for a Call Center Operations Manager can reach up to $100,000 or more annually, depending on experience, location, and company size. Senior managers with extensive experience and specialized skills in operations, leadership, and technology may earn higher compensation, often supplemented with bonuses and benefits.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include high-level executive roles, specialized medical professionals, certain consulting positions, and some sales or trading roles in finance. These jobs often require advanced skills, extensive experience, and sometimes certifications, and may involve long hours or high-pressure environments.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A call center operations manager oversees daily operations of a call center, including managing staff, ensuring customer service quality, implementing policies, and meeting performance targets. They often analyze data, coordinate training, and use tools like workforce management software to optimize efficiency.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Director, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What are the key skills and qualifications needed to thrive as a Call Center Operations Manager, and why are they important?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What are the most commonly searched types of Call Center Operations jobs in Utah? The most popular types of Call Center Operations jobs in Utah are:
What are popular job titles related to Call Center Operations Manager jobs in Utah? For Call Center Operations Manager jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Manager jobs in Utah look for? The top searched job categories for Call Center Operations Manager jobs in Utah are:
What cities in Utah are hiring for Call Center Operations Manager jobs? Cities in Utah with the most Call Center Operations Manager job openings:
What are popular job titles related to Call Center Operations Manager jobs in UT? For Call Center Operations Manager jobs in UT, the most frequently searched job titles are:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Utah as of June 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $67,083 per year, or $32.3 per hour.

Contact Center Operations Manager

Fidelity Investments

Salt Lake City, UT • On-site

Full-time

PTO

Posted 2 days ago

Fidelity Investments rating

8.7

Company rating: 8.7 out of 10

Based on 264 frontline employees who took The Breakroom Quiz

14th of 138 rated financial services

Job description

Job Description:

Note: Fidelity will not provide immigration sponsorship for this position.

The Role

As a Contact Center Operations Manager within the Contact Center Operations Team, your primary focus is to act as the technical solution liaison between the business, operations, and technology teams to ensure that businessobjectivesare understood and properly implemented for the contact center platforms. You will act as the subject matter expert in several aspects of the contact center platforms with a detailed understanding of the relevant tools and products available and their roadmaps. We areseekinga dynamic and expert individual with a consistent record of collaborating with business partners, understanding business requirements, translating business requirements into system requirements, and making recommendationsregardingsystem functionality. This individual will work closely with development teams, partners, technology leads, and agile teams to ensure successful delivery of program achievements and adherence of the deliverables to the product roadmaps.It'sa fast-paced environment where decisions are customer-centric, data-focused, collective, and iterative!

The Expertise and Skills You Bring

  • 4+ years contact center experience

  • College degree or equivalent business experience

  • Strong application and product knowledge to deliver and implementoptimalsolutions in support of business objectives

  • Detailed understanding of the relationship and integration of the contact center platforms including but not limited to Genesys, WFM, NICE, and any other platforms used to deliver exceptional customer and associate experiences

  • Strong operational knowledge to ensure all requirements are considered in new initiatives

  • Ability to understand and articulate the end-to-end impact of technical changes across multiple systems

  • Work as a consultant on new businessobjectivesto ensure theappropriate technicalsolution isleveragedand implemented

  • Collaborate with business partners to ensure continuity and refinement of implemented solutions

  • Ability to understand and perform regular technology enhancements, application and platform upgrades, and ongoing maintenance needs

  • Knowledge and understanding of key call center performance metrics and workforce management indicators such as CSL, ASA, OT, PTO, etc.

  • Familiarity with Scrum/Agilemethodologyand processes

The Team

The mission of the Operations team is to ensure that the Fidelity Charitable Contact Centers have the right resources at the right time, with the right skills to effectively deliver a world class experience for both donors and associates. We take pride in ensuring that donors get the best possible experience when interacting with Fidelity Charitable.

Certifications:Category:Information Technology

Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

What Fidelity Investments employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply