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Call Center Operations Manager Jobs in Utah (NOW HIRING)

Mira Home

Director of Call Center Operations

Orem, UT · On-site

$110K - $125K/yr

Identify and implement improvements in workforce management, hiring, onboarding, systems ... of Call Center Operations serves as both a leader and an operational architect, owning the ...

Imh

Program Management: Leads and enhances quality and service delivery standards across the program ... Call Center Operations * Resource Management * Risk Management * Process Implementation

S&S Mechanical

Call Center Agent

Saint George, UT · On-site

$22 - $26/hr

Since our shop opened over 40 years ago, S&S Mechanical has grown from a small operation to a ... Positive attitude WHAT WILL YOU DO AS CALL CENTER AGENT? This customer service role works Monday ...

S&S Mechanical

Call Center Agent

Saint George, UT

$22 - $26/hr

Since our shop opened over 40 years ago, S&S Mechanical has grown from a small operation to a ... Positive attitude WHAT WILL YOU DO AS CALL CENTER AGENT? This customer service role works Monday ...

S&S Mechanical

Call Center Agent

Saint George, UT · On-site

$22 - $26/hr

Since our shop opened over 40 years ago, S&S Mechanical has grown from a small operation to a ... Positive attitude WHAT WILL YOU DO AS CALL CENTER AGENT? This customer service role works Monday ...

Riverton Chevrolet

Call Center Agent

South Jordan, UT · On-site

$14.25 - $18.75/hr

Call Center Agent*South Jordan, UT Riverton Chevrolet located in South Jordan, UT is now hiring a ... Updating CRM with customer information Qualifications/Requirements * Confident and professional ...

Riverton Chevrolet

Call Center Agent

South Jordan, UT · On-site

$14.25 - $18.75/hr

Call Center Agent* South Jordan, UT Riverton Chevrolet located in South Jordan, UT is now hiring a ... Updating CRM with customer information Qualifications/Requirements * Confident and professional ...

Riverton Chevrolet

Call Center Agent

South Jordan, UT

$14.25 - $18.75/hr

Call Center Agent*South Jordan, UT Riverton Chevrolet located in South Jordan, UT is now hiring a ... Updating CRM with customer information Qualifications/Requirements * Confident and professional ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Utah

Call Center Operations Manager information

See Utah salary details

$28.7K

$67.1K

$123.4K

How much do call center operations manager jobs pay per year?

As of Jul 20, 2026, the average yearly pay for call center operations manager in Utah is $67,083.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,800.00 and $82,800.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Call Center Operations Managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a Call Center Operations Manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

How much do call center managers make in the US?

Call center operations managers in the US typically earn an average salary between $60,000 and $90,000 annually, depending on experience, location, and company size. Higher salaries are common in large organizations or metropolitan areas, and managerial roles often require strong leadership and communication skills.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Director, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What are the key skills and qualifications needed to thrive as a Call Center Operations Manager, and why are they important?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What is the highest position in a call center?

The highest position in a call center is typically the Director of Call Center Operations or Vice President of Customer Service, responsible for overall strategy, performance, and management of the call center. These roles oversee multiple departments, set policies, and often require extensive experience and leadership skills.

What does an operations manager do in a call center?

A call center operations manager oversees daily operations, manages staff, ensures customer service quality, and implements processes to improve efficiency. They analyze performance metrics, coordinate training, and use tools like workforce management software to meet service goals.
What are the most commonly searched types of Call Center Operations jobs in Utah? The most popular types of Call Center Operations jobs in Utah are:
What are popular job titles related to Call Center Operations Manager jobs in Utah? For Call Center Operations Manager jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Manager jobs in Utah look for? The top searched job categories for Call Center Operations Manager jobs in Utah are:
What cities in Utah are hiring for Call Center Operations Manager jobs? Cities in Utah with the most Call Center Operations Manager job openings:
What are popular job titles related to Call Center Operations Manager jobs in UT? For Call Center Operations Manager jobs in UT, the most frequently searched job titles are:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Utah as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 75% Full Time, 18% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $67,083 per year, or $32.3 per hour.

Director of Call Center Operations

Mira Home

Orem, UT • On-site

$110K - $125K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

About Mira Home - Pest Control:
At Mira Home, we are more than just a pest control company; we are a customer-focused team dedicated to peace of mind. Our mission is simple: we worry about the bugs so our customers don't have to. We pride ourselves on a culture of independence, safety, and exceptional service. Whether you are a seasoned professional or looking for a new career path, we provide the training and tools necessary to help you succeed. Taking care of people is at the heart of everything we do, and that starts with our team.vMira Home exists to create peace of mind for your home, while nurturing a team where people grow, flourish, and become more than they thought possible.
We are looking for an operationally-minded leader to run the engine behind our Customer Care Center (CCC). As the Director of Call Center Operations, you will own the systems, people-readiness, and quality functions that allow our phone teams to deliver a white glove, caring experience at scale. You will partner as a peer to our Director of Call Center Performance - while they focus on the production floor (Care, Loyalty, and Inside Sales), you will own everything that enables that floor to win: workforce management, hiring pipeline, training, quality assurance, digital care, and online brand.
Your leadership will create the structure, clarity, and consistency that let every Specialist show up ready, every customer feel supported, and every team member grow into their full potential as part of the Mira Family.
Pay & Benefits
Base Pay:
$110,000-$125,000 Salary (based on experience and final level)
Performance bonus on top of Salary
Additional Benefits:
  • Health Savings Account (HSA)
  • Health, Dental, and Vision Insurance
  • 401K
  • Paid Time Off
  • HQ Building Perks
  • Bonuses on top of Salary

How You Win in This Role
Communication
  • Set clear expectations for performance, standards, and how the operations functions support the floor
  • Communicate the "why" behind processes, staffing decisions, and quality initiatives
  • Create clarity that enables both your team and the Performance team to execute with confidence
  • Address challenges directly and constructively

Development
  • Lead weekly 1 on 1s with your direct functions (Outreach, Talent, Training, WFM/Systems, Quality)
  • Build trust, celebrate success, and coach behaviors - not just results
  • Identify and develop future leaders across the support functions
  • Build a bench of trained, ready talent so the floor is never short-staffed

Alignment
  • Align every operations function with Mira's mission, values, and customer experience standards
  • Partner cross-functionally - especially with the Director of Call Center Performance - to deliver a seamless customer experience
  • Ensure consistency in how we hire, train, staff, and measure quality across all teams

Innovation
  • Identify and implement improvements in workforce management, hiring, onboarding, systems utilization, and quality
  • Fully leverage our call center technology to make the CCC more efficient and effective
  • Encourage new ideas and challenge assumptions to build a better, more scalable Care Center

Leading People
  • Bring energy, positivity, and presence every day
  • Build belief, accountability, and a culture of growth
  • Take care of your people so they can take care of our customers

Your Role in Action
The Director of Call Center Operations serves as both a leader and an operational architect, owning the functions that keep the CCC staffed, trained, measured, and running well.
Workforce Management & Systems
  • Own forecasting, scheduling, and staffing to meet service levels across all phone teams
  • Direct the Call Center Software SME to fully utilize our platforms (e.g., NICE CXone, FieldRoutes/PestRoutes, Cognigy)
  • Monitor real-time performance and intraday adjustments to protect Service Level (SLA) and occupancy
  • Build the reporting and dashboards leadership relies on to run the business

Talent, Hiring & Onboarding
  • Own the recruiting-to-ready pipeline: screening, verification, interview scheduling, and new-hire training
  • Ensure a steady flow of qualified, coachable candidates to keep every team fully staffed
  • Partner with the Talent Screener and New Hire Trainer to make onboarding fast, consistent, and phone-ready
  • Track time-to-productivity and early-tenure retention

Quality Management
  • Own the centralized Quality Management program and the three Quality Management Specialists
  • Ensure consistent, fair evaluation standards across Care, Loyalty, and Inside Sales
  • Partner with the Performance team's Leads to translate quality trends into coachable behaviors
  • Protect and elevate CSAT and the "white glove" standard on every interaction

Digital Care & Online Brand
  • Oversee the Outreach team delivering Customer Care through chat and email
  • Manage our online brand and reputation (BBB, Google Reviews, Yelp, Facebook, and more)
  • Ensure our digital presence reflects the same caring, intentional experience as our phones

Operational Execution & Accountability
  • Own daily operations across your functions and keep them tightly integrated with the production floor
  • Participate in weekly and monthly business reviews; report on trends, risks, and wins
  • Proactively communicate gaps and opportunities to the VP of Business Development
  • Take ownership of results across staffing, quality, hiring, and systems

Cross-Functional Partnership
  • Operate as a true peer to the Director of Call Center Performance - shared goals, clear lanes
  • Partner with Sales, Field Operations, and Retention to ensure feedback loops and alignment
  • Drive one consistent customer experience across every channel and team

What You Bring to the Table
  • 5+ years of call center / customer service experience, with 2+ years leading teams or functions
  • Experience owning one or more of: workforce management, quality/QA, training, hiring, or systems administration
  • Strong operational and analytical skills - comfortable with forecasting, staffing math, and reporting
  • Proven ability to build process and structure in a fast-growing environment
  • Excellent communication, coaching, and cross-functional collaboration skills
  • Familiarity with platforms such as NICE CXone and FieldRoutes/PestRoutes preferred
  • Proficiency in Microsoft Office and Google Sheets

Alignment with Mira Values
  • United - Builds strong, collaborative teams and partners as a peer
  • Caring - Leads with empathy and genuine care for people and customers
  • Intentional - Acts with purpose, structure, and clarity
  • Transformative - Develops people and builds systems that scale

Work Location
In person

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