Call Center Operations Manager Jobs in Collinston, UT

At ASI, we are revolutionizing industries with state-of-the-art autonomous robotics solutions. Within the fields of agriculture, construction, landscaping, and logistics, we deliver technologies that enhance safety, productivity, and efficiency. With our core values of Simplicity, Safety, Transparency, Humility, Attention to Detail, Autonomy and Growth guiding everything we do, we're shaping the future of automation in dynamic markets.As the Operational Technology Manager at ASI, you own everything that keeps ASI's field and site systems running twenty-four hours a day, six days a week. You are responsible for Operational Data, Supervisory Control and Data Acquisition (SCADA) infrastructure, the Operational Control Center (OCC), site infrastructure (servers, networks, communications, workstations), and the Operational Technology / Information Technology (OT/IT) security boundary that separates ASI's field networks from the corporate one.This is a founding role for the Operational Technology Team at ASI Robots. The individual in this role will be tasked with building out this division at ASI. You will have direct access to the VP of IS, the mandate to shape how ASI's physical systems are operated and secured, and a team that is ready to be led. By Day 90 you will have the OCC operating model defined, automated alerting live, and runbook coverage at 100%. This is a role for someone who wants to build a business function, not inherit one.ResponsibilitiesOwn the OT infrastructure roadmap, network architecture, air-gap controls, and physical security systems.Define and enforce version-controlled OT runbooks and disaster recovery plans.Drive OT patch and firmware lifecycle management in coordination with vendor schedules.Manage the budget and procurement of all site-related equipment and resources.Own and evolve the OCC operating model - tooling, dashboards, alert configurations, and escalation procedures - and establish 24/6 OCC coverage.Serve as incident commander for all Priority 0 (P0) OT events and lead post-incident reviews.Build and maintain Level 1 (L1) automated alerting and auto-remediation so engineers focus on exceptions, not noise.Own OT/IT boundary security policy jointly with the Security & Compliance team; monitor and enforce network segmentation and treat any boundary crossing as a high-severity event.Recruit, develop, and lead OT/SCADA Systems Engineers and OCC Analysts as the team scales; hold the team to Service-Level Agreements (SLAs) for alert response, uptime, and runbook coverage.Explore revenue opportunities from offering OT services and/or data solutions to customers.QualificationsBachelor's degree in Information Technology, Computer Science, Electrical Engineering, or a related field.8+ years in operational technology, industrial controls, SCADA systems, or a combined OT/IT role.Hands-on experience designing and operating OT systems and control infrastructure.Deep understanding of OT network architecture, air-gap controls, and OT/IT security boundary management.Experience standing up or maturing an operations control center - tooling, alerting, runbooks, and SLAs.Strong incident command instincts; has run Priority 0 (P0) events and led post-mortems.Familiarity with OT patch management constraints and vendor firmware lifecycle realities.Demonstrated ability to partner cross-functionally with Engineering, Facilities, Security, and Product teams.Demonstrated success managing a mid-sized team of engineers.Excellent verbal communication and presentation skills; able to brief technical and non-technical stakeholders.Preferred: experience in robotics, manufacturing, or industrial environments with physical safety implications; background in Building Management Systems (BMS); Global Industrial Cyber Security Professional (GICSP), Certified SCADA Security Architect (CSSA), or equivalent Industrial Control Systems (ICS) security credentials.Physical RequirementsAbility to remain in a stationary position at a computer workstation for extended periods.Ability to operate a computer and other office productivity equipment continuously.Ability to communicate and exchange information in person, via phone, and through electronic means.Ability to traverse office, lab, data center, and field environments as required.At Autonomous Solutions, Inc. (ASI), we are committed to fostering a diverse, inclusive, and equitable workplace where all employees and applicants have equal opportunities. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other legally protected characteristic. ASI complies with all applicable federal, state, and local laws regarding non-discrimination in employment and is dedicated to providing reasonable accommodations for individuals with disabilities throughout the hiring process.
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