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Call Center Operations Manager Jobs in Collinston, UT

... Supply Chain Management, Engineering or any related fields. 3-5 years in Production/Operations ... Contact recruiting schreiberfoods.com or call 920-437-7601.For positions that require any amount of ...

Center Aide

Providence, UT · On-site

$13.34 - $17.53/hr

Additionally, you'll have opportunities to contribute to transportation, kitchen operations, family ... and have experience managing programs in challenging, isolated, and underserved areas. Our ...

New

Center Aide

Providence, UT

$13.34 - $17.53/hr

Additionally, you'll have opportunities to contribute to transportation, kitchen operations, family ... and have experience managing programs in challenging, isolated, and underserved areas. Our ...

New

Center Aide

Providence, UT · On-site

$13.34 - $17.53/hr

Additionally, you'll have opportunities to contribute to transportation, kitchen operations, family ... and have experience managing programs in challenging, isolated, and underserved areas. Our ...

There's no cold-call center behind you and no calendar of pre-booked meetings waiting when you log ... Self-managed and disciplined - you run your day like a business owner, because as a 1099 contractor ...

... Center partners as needed. * Assess and communicate localized customers' needs to Store Manager ... Possess well-developed business acumen and understands all aspects of the store's operations.

... Center partners as needed. * Assess and communicate localized customers' needs to Store Manager ... Possess well-developed business acumen and understands all aspects of the store's operations.

Assistant Manager

Brigham City, UT · On-site

$17 - $18/hr

Helping lead all day-to-day restaurant operations to ensure an exceptional guest experience ... We believe in serving not only great food, but also our neighbors and the communities we call home.

Showing results 21-40

Call Center Operations Manager information

See Collinston, UT salary details

$29.1K

$68.1K

$125.2K

How much do call center operations manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for call center operations manager in Collinston, UT is $68,092.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,500.00 and $84,100.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What cities near Collinston, UT are hiring for Call Center Operations Manager jobs? Cities near Collinston, UT with the most Call Center Operations Manager job openings:
Infographic showing various Call Center Operations Manager job openings in Collinston, UT as of August 2026, with employment types broken down into 86% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $68,092 per year, or $32.7 per hour.

Senior Distribution Supervisor

Schreiber Foods

Logan, UT • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 23 days ago


Schreiber Foods rating

8.2

Company rating: 8.2 out of 10

Based on 75 frontline employees who took The Breakroom Quiz

70th of 436 rated food and drinks producers


Job description

Job Category:Supply ChainJob Family:Warehousing & DistributionJob Description: Provide leadership and direction at Schreiber Distribution Center (DC) locations. Continuously improve cost, quality and service through the development of teamwork in the DC, as well as aligning cross-functional teams which may include suppliers, customers and/or other Schreiber Foods stakeholders. Establishes and maintains a Schreiber Distribution culture conducive to teamwork and continuous improvement. This position is 100% on-site at our Logan, UT Distribution Center. Additional Benefits:Relocation Benefits: Receive a $10,000 relocation bonus PLUS a generous relocation package if relocating more than 50 miles for the position. What You'll Do: Train, coach, evaluate and reinforce Schreiber qualities and principles with hourly partners and salaried supervisors. Ensures daily production/shipping/receiving and general DC functions are organized to maximize efficiencies and works with Supervisor(s) to adjust as needed. Audits PCPs, CCPs and Standard Operating Procedures to ensure customer requirements are met. Develops and tracks KPIs for the DC to drive corrective action and improvement. Works with the Supervisor and/or DC Manager to determine each partner's IDP and remove roadblocks to help develop partners. Administers implementation of regulatory (safety, environmental and food safety) programs that apply to the Distribution Center and works with the DC/Plant Leadership team to ensure compliance with Food Safety and Food Quality Plans. Participates in innovating, leading and maintaining control of Distribution initiatives related to cost, quality, service and safety. Drives ownership culture by creating exceptional partner experiences and making the DC a department of choice by making it an amazing place to work. Participates in identifying potential capital improvements for the DC, including analysis, justification and approval process. Manage or assist in the management of capital projects. Assists DC Manager in Annual Business and Capital planning. Assists in the management of external warehouse suppliers. Responsible for DC Forklift program, including safety policies and spend management. Responsible for standardized Distribution processes, Standard Operating Procedures (SOPs) and KPIs. Ensures proper upkeep of the building and grounds is maintained. What you'll need to succeed: Bachelor's Degree in Business, Food Dairy Science, Finance, Supply Chain Management, Engineering or any related fields. 3-5 years in Production/Operations leadership within a mid to large sized manufacturing facility. Must be willing to relocate within company locations in the United States. This position is designed to develop partners and position them to be a lead candidate for the next open DC Manager position in any US location. Strong leadership and communication skills. Results Oriented. Creative problem solver and good strategy skills. Ability to travel up to 20%.Eligible partners will receive:Get not one, but TWO retirement benefits. When you join our employee-owned company, you'll be part of our Employee Stock Ownership Plan (ESOP) from day one. In addition to an 8% 401(k) match into the ESOP, Schreiber will contribute an extra amount - about 8% of your earnings - toward your retirement every year. That's a company contribution of around 16% in retirement savings annually. That's hard to beat!Earn bonus pay. You'll have an opportunity to earn incentive pay twice a year when we meet our company goals.Ready to make a move? Receive a $10,000 relocation bonus PLUS a generous relocation package if relocating more than 50 miles for a U.S. Salaried position. Childcare costs. Get up to $5,000 annually to help you with the cost of childcare. Monthly contributions toward childcare expenses, including independent babysitters.Earn extra money for taking care of yourself. Eligible partners can earn a Wellness Incentive and receive an employer-funded Lifestyle Spending Account (LSA) to use on fitness, mental health, and other lifestyle expenses.Pursue development that's relevant to your role, career goals and the company. Plus, we offer tuition reimbursement if you want to further your education to grow in your role at Schreiber.Get access to medical, prescription drug, dental and vision benefits starting day one. This includes an onsite nurse and mental health counselor.Experience caring like you've never experienced it before. We have a program that's completely organized by and for other partners who need extra help. It's called Partners Helping Partners. We have hundreds of examples of partners organizing fundraisers to help out others going through a hard time.Benefits that support your whole life. Visit Schreiber - Care for you to see everything Schreiber offers to support your health, wellbeing, and financial future.Sound like a company you'd like to be a part of? Click Apply.Need extra assistance with the application process? Contact recruiting schreiberfoods.com or call 920-437-7601.For positions that require any amount of travel: Valid driver's license, auto insurance (at least state minimum- more might be required), acceptable driving record per Schreiber Foods discretion, and vehicle that will ensure applicant can meet the travel necessities of the position are required.Schreiber requires that an employee have authorization to work in the country in which the role is based. In the event, an applicant does not have current work authorization, Schreiber will determine, in its sole discretion, whether to sponsor an individual for work authorization. However, based on immigration requirements, not all roles are suitable for sponsorship.Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Want to be alerted of new openings? Sign in and click the Job Alerts button in the upper-right corner to create a job alert.

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