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Call Center Operations Manager Jobs in Utah (NOW HIRING)

Andersen

Call Center Agent

Salt Lake City, UT · On-site

$16/hr

Call Center Representatives manage both inbound and outbound phone traffic, are responsible for setting window and door consultations, and directing incoming calls to the appropriate department. Call ...

Sisel International

Call Center Agent

Springville, UT · On-site

$13.75 - $18.25/hr

... Manager * Interacts with all contacts in a helpful, courteous, and professional manner and is ... High school degree or GED with at least 1 year of call center experience, or equivalent combination ...

Sisel International, LLC

Call Center Agent

Springville, UT

$14 - $18.25/hr

... Manager * Interacts with all contacts in a helpful, courteous, and professional manner and is ... High school degree or GED with at least 1 year of call center experience, or equivalent combination ...

Glacier Bancorp, Inc.

Call Center Representative

Layton, UT · On-site

$14.50 - $18.25/hr

Keeps management appropriately informed of area activities and of any significant problems ... operation/inspection of machines and/or using measurement devices at distances close to the eyes.

Cardworks

Director, Deposit Operations

South Jordan, UT · On-site

Performs analyses of systems, deposit and call-center operations to improve efficiency and customer ... Works with the AVP Deposit Manager to implement recommendations. * Completes special projects as ...

MILLENNIUMSOFT

Call Center Representative

Salt Lake City, UT · On-site

$15.50 - $19.25/hr

Position : Call Center Representative Location : Salt Lake City, UT Duration : 12 Months Total ... Manage short supply situations, backorders and manual allocations as required. 4 10% * Input and ...

ACD Connect

Remote Call Center Agent

Farmington, UT · Remote

$10/hr

The Call Center agent's position handles answering incoming calls from customers, respond to inquiries, manage complaints, troubleshoot significant customer service issues, and provide general ...

ACD Connect

Remote Call Center Agent

Farmington, UT · Remote

$10/hr

The Call Center agent's position handles answering incoming calls from customers, respond to inquiries, manage complaints, troubleshoot significant customer service issues, and provide general ...

Sisel International

Call Center Agent Part Time

Springville, UT · On-site

$13.75 - $18.25/hr

... Manager * Interacts with all contacts in a helpful, courteous, and professional manner and is ... High school degree or GED with at least 1 year of call center experience, or equivalent combination ...

America First Credit Union

Call Center Agent

Roy, UT · On-site

$16 - $18/hr

Remote work AFTER training Hours of Operation: Mon-Fri: 8:00am-7:00pm Sat: 8:00am-6:00pm Must be ... Communicates with area personnel and Management regarding activities and significant problems. c.

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All JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Utah

Call Center Operations Manager information

See Utah salary details

$28.7K

$67.1K

$123.4K

How much do call center operations manager jobs pay per year?

As of Jun 23, 2026, the average yearly pay for call center operations manager in Utah is $67,083.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,800.00 and $82,800.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Call Center Operations Managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the highest salary in a call center?

The highest salaries for a Call Center Operations Manager can reach up to $100,000 or more annually, depending on experience, location, and company size. Senior managers with extensive experience and specialized skills in operations, leadership, and technology may earn higher compensation, often supplemented with bonuses and benefits.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include high-level executive roles, specialized medical professionals, certain consulting positions, and some sales or trading roles in finance. These jobs often require advanced skills, extensive experience, and sometimes certifications, and may involve long hours or high-pressure environments.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A call center operations manager oversees daily operations of a call center, including managing staff, ensuring customer service quality, implementing policies, and meeting performance targets. They often analyze data, coordinate training, and use tools like workforce management software to optimize efficiency.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Director, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What are the key skills and qualifications needed to thrive as a Call Center Operations Manager, and why are they important?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What are the most commonly searched types of Call Center Operations jobs in Utah? The most popular types of Call Center Operations jobs in Utah are:
What are popular job titles related to Call Center Operations Manager jobs in Utah? For Call Center Operations Manager jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Manager jobs in Utah look for? The top searched job categories for Call Center Operations Manager jobs in Utah are:
What cities in Utah are hiring for Call Center Operations Manager jobs? Cities in Utah with the most Call Center Operations Manager job openings:
What are popular job titles related to Call Center Operations Manager jobs in UT? For Call Center Operations Manager jobs in UT, the most frequently searched job titles are:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Utah as of June 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $67,083 per year, or $32.3 per hour.

Call Center Agent

Andersen

Salt Lake City, UT • On-site

$16/hr

Other

Retirement

Posted 27 days ago

Job description

Job Details About Renewal by Andersen
Renewal by Andersen - SLC is the window replacement subsidiary of Andersen Corporation, a company that has revolutionized the window and door business for more than 110 years. Drawing on the Andersen tradition of over 100 years of quality, innovation and craftsmanship, Renewal by Andersen was founded with the objective to stand apart in the products we provide and, in our standard, to give our client's the best window and door replacement experience.
Since opening our first store in Minnesota in 1995, Renewal by Andersen Corporation has rapidly grown to more than 100 markets in the U.S., becoming one of the largest replacement window companies in the country.
As an organization, we take pride in our outstanding leadership, innovation, expertise, customer service and we are excited to bring on a team member who shares these same values.
Job Overview
Renewal By Andersen has an immediate opening for a part-time, in-office Call Center Representative. Call Center Representatives are primarily responsible for screening inbound calls and scheduling appointments for window and door replacement consultations. Call Center Representatives manage both inbound and outbound phone traffic, are responsible for setting window and door consultations, and directing incoming calls to the appropriate department. Call Center Representatives are crucial in providing our homeowners with an outstanding experience by being professional, efficient, and providing a polite conversation.
Position Type: Part-time, non-benefited, non-exempt, at-will position.
Salary: Base pay starts at $16 per hour. With a generous bonus plan, call center representatives average $17-$24 per hour.
Schedule: Position requires 20-25 hours per week in the office. Shifts from 2 pm to 7 pm, Monday through Friday, with two rotating Saturday shifts per month from 9 am to 4 pm.
Best Candidate Qualities:
  • Fun, friendly, and positive attitude.
  • Outgoing personality and ease when talking with the public.
  • Outstanding customer service in being courteous and polite.
  • Clear and concise written and verbal communication.
  • Good organizational and communication skills.
  • Dependable and timely.

Duties & Responsibilities:
  • Answer and screen inbound phone calls.
  • Take customer calls and provide accurate, satisfactory answers to their queries, needs, and concerns.
  • Communicate in a positive and professional manner with homeowners and customers via text message and email.
  • Learn, execute, and follow scripting in a concise and respectful manner to give the highest level of customer service to our homeowners. Set appointments with a high level of understanding of a potential customer's project.
  • Confirm appointments to ensure accurate data entry and homeowner commitment.
  • Enter appointments accurately and in a timely manner from lead sheets sent in by Events and Proximity Marketing teams.
  • Review all Online Scheduler and Duplicate leads as received by email.
  • Notify Sales Reps about any schedule changes to their schedules.
  • Keep shared work spaces clean, sanitized, and free of clutter and trash.
  • Schedule and confirm consultation appointments for homeowners.
  • Maintain an average of 18 attempts per hour between inbound and outbound calls.
  • Coordinate with events and proximity marketing templates to ensure accurate data entry.
  • Must be able to organize tasks and meet deadlines on a daily basis.
  • Provide call center coverage, as needed.
  • Other duties as assigned.

Qualifications:
  • 18 years or older
  • Reliable transportation
  • Clear background check.
  • Effective listening and communication skills.
  • Previous customer service experience (preferred).
  • Previous reception or office management experience (1-2 years, preferred)
  • Type at minimum 45 wpm.
  • Bilingual is a plus!

Working Conditions:
  • Work in an indoor office space.
  • Work or be exposed to continuous sounds or noise levels.
  • Work with a group or as part of a team.
  • Work near other people but usually have a few feet of space separating them from coworkers.
  • Work and communicate with coworkers and customers daily by phone, email, and in person.

Physical Requirements:
  • Able to sit for extended periods of time.
  • Able to talk or hear.
  • Able to use hands and fingers to enter text or data into a computer or other machine by means of a traditional keyboard -or telephone keypad.
  • Able to use hands to seize, hold, grasp, turn, and lift involving the hands.
  • Able to walk and reach with hands and arm (as necessary).
  • Able to lift and/or move up to 25 lbs (as necessary).
  • Able to speak, express, or exchange ideas by means of spoken word.
  • Able to hear, understand, and distinguish speech and/or other sounds.

Supplemental Information:
  • Generally have a set schedule each week.
  • Paid training and NO COLD CALLING!

Benefits:
  • 401(k)
  • 401(k) matching
  • Employee break room snacks

EEO Statement:
Chisl, Inc dba Renewal By Andersen - SLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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