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Workforce Management Coordinator Jobs (NOW HIRING)

MCI Careers

Workforce Management Analyst

Wichita, KS · On-site

Manages Specialist scheduling requirements, coordinating updates, shift changes, and intraday ... Exposure to multi-channel workforce environments. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES ...

Radiology Partners

Workforce Management Analyst

$60K - $70K/yr

Optimize workforce efficiency by adjusting staffing plans, approving PTO requests, and coordinating ... Partner with management and cross-functional teams to support workforce planning, operational ...

MCI Careers

Workforce Management Analyst

Wichita, KS · On-site

Manages Specialist scheduling requirements, coordinating updates, shift changes, and intraday ... Exposure to multi-channel workforce environments. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES ...

KPMG

Manager, Workforce Management - UKG

Atlanta, GA · On-site

Led end-to-end workstreams for UKG Workforce Management implementations across UKG Pro, UKG Ready ... functional coordination across payroll, HR, and technology teams * Act with integrity ...

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How much do workforce management coordinator jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for workforce management coordinator in the United States is $28.33, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $31.01 per hour, depending on experience, location, and employer.

What is a workforce management coordinator?

Workforce Management Coordinators are professionals responsible for ensuring that a company's staffing levels align with business needs. They handle tasks such as forecasting staffing requirements, scheduling employee shifts, monitoring attendance, and analyzing workforce data. Their goal is to maximize productivity and efficiency while minimizing labor costs and maintaining high levels of service. Workforce Management Coordinators often use specialized software to help with planning and reporting, and they serve as a bridge between management and staff to address scheduling concerns.

What are the key skills and qualifications needed to thrive as a workforce management coordinator?

To thrive as a Workforce Management Coordinator, strong analytical skills, attention to detail, and knowledge of workforce planning principles are essential, often supported by a degree in business, human resources, or a related field. Familiarity with workforce management software such as Kronos, NICE, or ADP, as well as proficiency in Excel, is typically required. Outstanding organizational skills, effective communication, and the ability to adapt to dynamic environments help individuals excel in this role. These skills ensure accurate staffing, efficient operations, and optimal resource allocation to meet business goals.

What are the main challenges a workforce management coordinator faces when balancing staffing needs with operational demands?

A Workforce Management Coordinator often faces the challenge of aligning employee schedules with fluctuating business needs, especially during peak periods or unexpected staff absences. Balancing optimal coverage without overstaffing requires strong analytical skills, attention to detail, and effective communication with team leads and department managers. Coordinators must also adapt quickly to changes and leverage workforce management software to forecast and adjust schedules proactively. Collaborating closely with HR and operations, they help ensure smooth workflow and maintain employee satisfaction.

What is the difference between Workforce Management Coordinator vs Workforce Analyst?

AspectWorkforce Management CoordinatorWorkforce Analyst
CredentialsTypically requires a degree in business, operations, or related field; certifications like Workforce Management Certification are commonSimilar credentials; often holds degrees in analytics, business, or related fields; certifications like Workforce Analytics Certification are beneficial
Work EnvironmentWorks in call centers, retail, or service industries managing scheduling and staffingWorks across industries analyzing workforce data to optimize staffing and productivity
Employer & Industry UsageUsed by companies with large customer service or sales teamsUsed by organizations seeking data-driven staffing insights across sectors

The main difference is that Workforce Management Coordinators focus on scheduling, staffing, and operational coordination, while Workforce Analysts analyze data to improve workforce efficiency. Both roles require similar skills and certifications but serve different functions within workforce planning.

Is workforce management coordinator a good career?

A workforce management coordinator is responsible for scheduling, staffing, and optimizing employee productivity using tools like workforce management software. The role offers opportunities for advancement and requires strong organizational and communication skills, often with a focus on data analysis and problem-solving. It can be a stable career path in industries such as retail, healthcare, and call centers.

What cities are hiring for Workforce Management Coordinator jobs?

Cities with the most Workforce Management Coordinator job openings:

What are the most commonly searched types of Workforce Management jobs?

The most popular types of Workforce Management jobs are:

Who are the top companies hiring for Workforce Management Coordinator jobs?

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What states have the most Workforce Management Coordinator jobs?

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For Workforce Management Coordinator jobs, the most frequently searched job titles are:

Workforce Management Coordinator jobs near you
Infographic showing various Workforce Management Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $58,917 per year, or $28.3 per hour.

Workforce Management Analyst

Wichita, KS

MCI Careers
Computer and Electronic Product Manufacturing • 1 - 5K employees
Learn more about MCI Careersexternal

Full-time

Re-posted 28 days ago

Key responsibilities

  • Monitors intraday volume, staffing levels, and agent adherence to identify service risks and performance gaps.

  • Executes staffing plans and makes adjustments to ensure service level agreements are maintained.

  • Provides real-time reporting and insights to operational leaders to support performance management.

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. 

The WFM Analyst plays a key role in sustaining real-time operational efficiency by closely tracking staffing availability, performance indicators, and incoming volume throughout the day, making timely adjustments and coordinating with operations teams as needed to ensure service levels remain stable and consistently achieved.
 

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Monitors intraday volume, real-time staffing levels, and agent adherence throughout the day to proactively identify service risks, performance gaps, or shifts in customer demand.
  • Executes staffing plans with accuracy, making informed adjustments to ensure service level agreements (SLAs) remain stable and consistently achieved.
  • Adjusts schedules for approximately 50 agents in response to volume fluctuations, staffing gaps, or operational changes, ensuring coverage aligns with current business needs.
  • Delivers timely and clear intraday reporting and insights to operational leaders, highlighting trends, variances, and recommended corrective actions to maintain performance targets.
  • Manages Specialist scheduling requirements, coordinating updates, shift changes, and intraday modifications to support operational continuity.
  • Collaborates with Operations, Quality, and Training to communicate intraday risks and recommend tactical adjustments that enhance customer experience and maintain workflow balance.
  • Monitors agent states, occupancy levels, and productivity metrics to optimize resource utilization and identify opportunities for improved efficiency.
  • Assists in reviewing deviations between forecasted and actual volume, helping identify root causes and contributing insights to improve long-term forecasting accuracy.
  • Supports escalation and recovery efforts by providing real-time data, outlining options, and coordinating staffing adjustments to stabilize service during unplanned events.
  • Ensures all schedule decisions and intraday actions are accurately documented and communicated promptly to stakeholders and impacted teams.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • 3 years in workforce management, scheduling, or real-time analysis.
  • Strong analytical and data interpretation skills.
  • Experience working with WFM systems and reporting tools.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Advanced Excel or data analysis skills.
  • Strong communication and coordination abilities.

Nice to Have

  • Experience with forecasting or capacity models.
  • Knowledge of reporting dashboards (Power BI, Tableau).
  • Exposure to multi-channel workforce environments.
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About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

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