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Workforce Management Coordinator Jobs in Georgia

KPMG

Manager, Workforce Management - UKG

Atlanta, GA · On-site

Led end-to-end workstreams for UKG Workforce Management implementations across UKG Pro, UKG Ready ... functional coordination across payroll, HR, and technology teams * Act with integrity ...

ADP

Sr. Workforce Planning Specialist

Alpharetta, GA · On-site

The Senior Workforce Planning Specialist (Workforce Planning Coordinator II) is responsible for ... This role uses forecasting data, business trends, and workforce management tools to align staffing ...

ADP

Sr. Workforce Planning Specialist

Alpharetta, GA · Hybrid

The Senior Workforce Planning Specialist (Workforce Planning Coordinator II)is responsible for ... This role uses forecasting data, business trends, and workforce management tools to align staffing ...

PPG Quality

Operations Coordinator

Atlanta, GA · On-site

$20/hr

Position Summary The Operations Coordinator plays a critical role in supporting daily field ... Proficient with Microsoft Office, email, and workforce management systems * Ability to ...

PPG Quality

Operations Coordinator

Atlanta, GA

$20/hr

Position Summary The Operations Coordinator plays a critical role in supporting daily field ... Proficient with Microsoft Office, email, and workforce management systems * Ability to ...

EPS

Project Coordinator

Fayetteville, GA · On-site

Project Coordinator About The Company: Electric Power Systems (EPS) is a NETA-accredited ... Resource & Workforce Management * Coordinate scheduling and deployment of field personnel ...

EPS

Project Coordinator

Fayetteville, GA

Project Coordinator About The Company: Ele ct ric Power Systems (EPS) is a NETA -accredited ... Resource & Workforce Management * Coordinate scheduling and deployment of field personnel ...

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$13

$23

$46

How much do workforce management coordinator jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for workforce management coordinator in Georgia is $23.92, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $26.20 per hour, depending on experience, location, and employer.

What is a workforce management coordinator?

Workforce Management Coordinators are professionals responsible for ensuring that a company's staffing levels align with business needs. They handle tasks such as forecasting staffing requirements, scheduling employee shifts, monitoring attendance, and analyzing workforce data. Their goal is to maximize productivity and efficiency while minimizing labor costs and maintaining high levels of service. Workforce Management Coordinators often use specialized software to help with planning and reporting, and they serve as a bridge between management and staff to address scheduling concerns.

What are the key skills and qualifications needed to thrive as a workforce management coordinator?

To thrive as a Workforce Management Coordinator, strong analytical skills, attention to detail, and knowledge of workforce planning principles are essential, often supported by a degree in business, human resources, or a related field. Familiarity with workforce management software such as Kronos, NICE, or ADP, as well as proficiency in Excel, is typically required. Outstanding organizational skills, effective communication, and the ability to adapt to dynamic environments help individuals excel in this role. These skills ensure accurate staffing, efficient operations, and optimal resource allocation to meet business goals.

What are the main challenges a workforce management coordinator faces when balancing staffing needs with operational demands?

A Workforce Management Coordinator often faces the challenge of aligning employee schedules with fluctuating business needs, especially during peak periods or unexpected staff absences. Balancing optimal coverage without overstaffing requires strong analytical skills, attention to detail, and effective communication with team leads and department managers. Coordinators must also adapt quickly to changes and leverage workforce management software to forecast and adjust schedules proactively. Collaborating closely with HR and operations, they help ensure smooth workflow and maintain employee satisfaction.

What is the difference between Workforce Management Coordinator vs Workforce Analyst?

AspectWorkforce Management CoordinatorWorkforce Analyst
CredentialsTypically requires a degree in business, operations, or related field; certifications like Workforce Management Certification are commonSimilar credentials; often holds degrees in analytics, business, or related fields; certifications like Workforce Analytics Certification are beneficial
Work EnvironmentWorks in call centers, retail, or service industries managing scheduling and staffingWorks across industries analyzing workforce data to optimize staffing and productivity
Employer & Industry UsageUsed by companies with large customer service or sales teamsUsed by organizations seeking data-driven staffing insights across sectors

The main difference is that Workforce Management Coordinators focus on scheduling, staffing, and operational coordination, while Workforce Analysts analyze data to improve workforce efficiency. Both roles require similar skills and certifications but serve different functions within workforce planning.

Is workforce management coordinator a good career?

A workforce management coordinator is responsible for scheduling, staffing, and optimizing employee productivity using tools like workforce management software. The role offers opportunities for advancement and requires strong organizational and communication skills, often with a focus on data analysis and problem-solving. It can be a stable career path in industries such as retail, healthcare, and call centers.

What are the most commonly searched types of Workforce Management jobs in Georgia?

The most popular types of Workforce Management jobs in Georgia are:

What cities in Georgia are hiring for Workforce Management Coordinator jobs?

Cities in Georgia with the most Workforce Management Coordinator job openings:

Workforce Management Coordinator jobs near you
Infographic showing various Workforce Management Coordinator job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 13% Part Time, 7% Contract, and 3% Nights. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $49,749 per year, or $23.9 per hour.

Workforce Management Coordinator - WI

Villa Rica, GA • On-site

Verida Inc
1 - 5K employees

5.0

Company rating: 5.0 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

People enjoy working here

Paid breaks

Respectful managers

Learn more about Verida Incexternal

Full-time, Part-time

PTO

Re-posted 3 days ago

Job description

LOCATION: HQ Villa Rica, Ga

POSITION CONTINGENT UPON AWARD OF CONTRACT


SUMMARY: To monitor real-time workforce staff to ensure and report on attendance and schedule adherence to support business needs. To assist in managing local scheduling and real-time operations which facilitate the maximization of resources (human and automated) to achieve customer satisfaction, productivity, and economic goals. Plan and develop systems and procedures to improve the operating quality and efficiency of the department.

ESSENTIAL FUNCTIONS:

  • Oversees daily real-time call queue skilling, attendance and schedule adherence monitoring using available tools, and maximizes productivity and efficiency through communication and skilling to acquire business service levels consistently.
  • Support the daily activities of Call Center Scheduling and Call Center Operations to maximize scheduling and real-time resource utilization; analyze and recommend the part-time, flexible, and full-time employee mix for the site.
  • Involved in the approval process for all agents' Paid Time Off, Voluntary Time Off, and Overtime. Ensures that approvals or denials always align with the needs of the business.
  • Interfaces with Operations management to ensure smooth scheduling coordination and maximization of schedule adherence; provides input on local conditions, identifies needs and receives direction on real-time staffing increases or decreases.
  • Ensures communication of real-time staffing changes to Call Center Manager, Supervisors, and Team Leaders as needed to manage schedule adherence notifying and escalating within the site and the Network as warranted.
  • Supports contingency plans as needed; escalates and directs activities during systems problems, disasters, etc.; identifies potential problems, troubleshoots, escalates issues to local and network management, and participates in post-mortem analysis of problems providing input for future process improvements.
  • Approves schedules developed by Call Center Leadership and works with local management to communicate and fill schedules and handle exceptions.
  • Review ongoing performance results to targets. Takes corrective measures with authorization, escalates as needed.
  • Participates in daily, weekly, monthly and annual planning process as appropriate.
  • Performs all duties and responsibilities in a timely and effective manner following established company policies to achieve the overall objectives of this position.
  • Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate that will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.
  • Keeps immediate superior promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
  • Compiles and sends daily/weekly/monthly call center reporting requests as required to support staffing and performance metric needs.

REQUIRED SKILLS AND ABILITIES

  • Approximately 2 years of previous operations workforce experience including forecasting, scheduling and real-time operations management
  • Effective communicator in listening, speaking and writing.
  • Experience using workforce Management software
  • Intermediate knowledge with reporting tools including MS Excel
  • Experience in a production or call center environment

QUALIFICATION

  • Associate Degree or three related experience or training.
  • 2+ years’ experience in real-time call center monitoring.

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