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Workforce Management Specialist Jobs (NOW HIRING)

Essilor

Workforce Management Specialist

Dallas, TX · On-site

GENERAL FUNCTION As a member of the Workforce Management Team, the Workforce Planning Specialist (Real Time Adherence) has the function of Intra Day Performance Management in real time and execution ...

Chipton Ross

Workforce Management Specialist 3

Irving, TX · On-site

$79K - $79K/yr

Job #218255 Chipton-Ross is seeking a Workforce Management Specialist 3 for a contract/hybrid opportunity in Irving, TX. BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE) * High school diploma/GED ...

DrFirst Inc.

Workforce Management Specialist

Position Overview The Workforce Management Specialist owns capacity planning, scheduling, and real time staffing operations across the Customer Support organization at DrFirst. This individual ...

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How much do workforce management specialist jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for workforce management specialist in the United States is $29.49, according to ZipRecruiter salary data. Most workers in this role earn between $23.08 and $43.99 per hour, depending on experience, location, and employer.

What is the difference between Workforce Management Specialist vs Workforce Analyst?

AspectWorkforce Management SpecialistWorkforce Analyst
CredentialsTypically requires a degree in business, HR, or related field; certifications like Workforce Management Certification are commonSimilar credentials; often holds degrees in data analysis, business, or HR; certifications may include data analysis tools
Work EnvironmentWorks in HR, operations, or staffing departments, often in call centers or large organizationsWorks in data analysis, HR, or operations teams, focusing on data interpretation and reporting
Employer & Industry UsageUsed across industries with staffing needs, including retail, healthcare, and call centersCommon in industries requiring workforce data analysis, such as retail, healthcare, and manufacturing

The Workforce Management Specialist focuses on scheduling, staffing, and resource allocation, ensuring optimal workforce deployment. The Workforce Analyst primarily analyzes workforce data to inform staffing decisions. While both roles require similar credentials and work in related environments, their core responsibilities differ: one manages scheduling, the other analyzes data to support staffing strategies.

What are the key skills and qualifications needed to thrive as a Workforce Management Specialist, and why are they important?

To thrive as a Workforce Management Specialist, you need strong analytical skills, attention to detail, and experience with forecasting, scheduling, and resource planning, often supported by a degree in business, statistics, or a related field. Proficiency with workforce management software (such as NICE, Kronos, or Verint) and knowledge of data analysis tools like Excel or SQL are typically required. Exceptional communication, problem-solving abilities, and adaptability help you collaborate effectively and respond to dynamic workforce demands. These skills ensure optimal staffing, operational efficiency, and high service levels in fast-paced environments.

What is a Workforce Management Specialist?

A Workforce Management Specialist is a professional responsible for optimizing staffing levels, scheduling, and workflow efficiency within an organization. They analyze workforce data, forecast labor needs, and develop strategies to ensure the right number of employees are available at the right times. Their role often involves using specialized software to track attendance, manage schedules, and balance workloads to meet business objectives. Additionally, they collaborate with various departments to improve productivity, reduce costs, and enhance employee satisfaction.

How does a Workforce Management Specialist typically collaborate with other departments to optimize staffing levels?

A Workforce Management Specialist regularly partners with operations, human resources, and department supervisors to forecast staffing needs and adjust schedules accordingly. They analyze data such as historical call volumes, seasonal trends, and employee availability to propose optimal shift patterns. Effective collaboration ensures that staffing aligns with both business demands and employee wellbeing, often requiring clear communication and negotiation skills. This role also involves providing regular updates to leadership and making real-time adjustments to address unexpected changes in demand.
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Workforce Management Specialist jobs near you
Infographic showing various Workforce Management Specialist job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 3% As Needed, 81% Full Time, 11% Part Time, and 3% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $61,346 per year, or $29.5 per hour.

Workforce Management Specialist

EssilorLuxottica

Dallas, TX • On-site

Full-time

Medical, Retirement, PTO

Posted 16 days ago

EssilorLuxottica rating

7.1

Company rating: 7.1 out of 10

Based on 283 frontline employees who took The Breakroom Quiz

7th of 39 rated optical retailers

Job description

Requisition ID: 930583
Store #: E01249 Lab Ops - Field US
Position:Full-Time
Total Rewards: Benefits/Incentive Information
If you've worn a pair of glasses, we've already met.
We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.
With a unique global network of commercial subsidiaries and independent distributors across major markets, our customers are offered a strong portfolio of the most popular lens, frames, instruments and equipment brands that can serve every sector of the market. The Professional Solutions team works with our customers one-on-one, developing professional relationships based on trust and care.
Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!
GENERAL FUNCTION
As a member of the Workforce Management Team, the Workforce Planning Specialist (Real Time Adherence) has the function of Intra Day Performance Management in real time and execution of the plan provided by the Workforce Analyst. The Workforce Planning Specialist also ensures there is adequate and appropriate response and communication to leadership for all service affecting alerts. The person in this role works collaboratively with the Workforce Analyst under the supervision of the Sr Manager of Workforce Planning.
MAJOR DUTIES AND RESPONSIBILITIES
  • Monitor Key Performance Indicators through active utilization of Workforce Management tools.
  • Real time monitoring of all Intra Day performance models ensuring actual staff is aligned with predetermined forecasts and schedules provided by the Workforce Analyst.
  • In collaboration with WFM Analyst, implement contingency and resource plans on an interval and daily basis as needed (staffing movement, IT related issues, management decisions) is maintained between all necessary parties to include managers/supervisors, operations directors and the IT Help Desk)
  • Escalate and facilitate resolution of issues across call center operations as required to ensure compliance with Service Level Agreements (SLA)
  • Ensure consistent communication regarding demand or staff anomalies
  • Monitor key call center systems to look for alarms or call delivery failures. Work with leadership to invoke alternatives to any service impacting drivers to ensure business continuity in the call center(s)
  • Performs other duties as required

BASIC QUALIFICATIONS
  • High School Diploma
  • Minimum of 1 year call center experience
  • Knowledgeable of contact center metrics, processes, and key performance indicators
  • Strong organizational skills
  • Analytical aptitude
  • Strong Excel skills
  • Excellent verbal and written communications skills
  • Ability to work with minimal guidance in a time critical environment

PREFERRED QUALIFICATIONS
  • Associate's degree or equivalent experience
  • Prior experience in a workforce management role
  • Exposure to workforce management software and processes

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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