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Workforce Management Specialist Jobs (NOW HIRING)

DaVita

$80K/yr

Posting Date 08/14/2026 2476 Swedesford RdSte 150,Malvern,Pennsylvania,19355-1456,United States of America Workforce Management Specialist A Workforce Management Specialist is accountable for the ...

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How much do workforce management specialist jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for workforce management specialist in the United States is $29.49, according to ZipRecruiter salary data. Most workers in this role earn between $23.08 and $43.99 per hour, depending on experience, location, and employer.

What is a workforce management specialist?

A Workforce Management Specialist is a professional responsible for optimizing staffing levels, scheduling, and workflow efficiency within an organization. They analyze workforce data, forecast labor needs, and develop strategies to ensure the right number of employees are available at the right times. Their role often involves using specialized software to track attendance, manage schedules, and balance workloads to meet business objectives. Additionally, they collaborate with various departments to improve productivity, reduce costs, and enhance employee satisfaction.

How does a workforce management specialist typically collaborate with other departments to optimize staffing levels?

A Workforce Management Specialist regularly partners with operations, human resources, and department supervisors to forecast staffing needs and adjust schedules accordingly. They analyze data such as historical call volumes, seasonal trends, and employee availability to propose optimal shift patterns. Effective collaboration ensures that staffing aligns with both business demands and employee wellbeing, often requiring clear communication and negotiation skills. This role also involves providing regular updates to leadership and making real-time adjustments to address unexpected changes in demand.

What are the key skills and qualifications needed to thrive as a workforce management specialist, and why are they important?

To thrive as a Workforce Management Specialist, you need strong analytical skills, attention to detail, and experience with forecasting, scheduling, and resource planning, often supported by a degree in business, statistics, or a related field. Proficiency with workforce management software (such as NICE, Kronos, or Verint) and knowledge of data analysis tools like Excel or SQL are typically required. Exceptional communication, problem-solving abilities, and adaptability help you collaborate effectively and respond to dynamic workforce demands. These skills ensure optimal staffing, operational efficiency, and high service levels in fast-paced environments.

What is the difference between Workforce Management Specialist vs Workforce Analyst?

AspectWorkforce Management SpecialistWorkforce Analyst
CredentialsTypically requires a degree in business, HR, or related field; certifications like Workforce Management Certification are commonSimilar credentials; often holds degrees in data analysis, business, or HR; certifications may include data analysis tools
Work EnvironmentWorks in HR, operations, or staffing departments, often in call centers or large organizationsWorks in data analysis, HR, or operations teams, focusing on data interpretation and reporting
Employer & Industry UsageUsed across industries with staffing needs, including retail, healthcare, and call centersCommon in industries requiring workforce data analysis, such as retail, healthcare, and manufacturing

The Workforce Management Specialist focuses on scheduling, staffing, and resource allocation, ensuring optimal workforce deployment. The Workforce Analyst primarily analyzes workforce data to inform staffing decisions. While both roles require similar credentials and work in related environments, their core responsibilities differ: one manages scheduling, the other analyzes data to support staffing strategies.

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Workforce Management Specialist jobs near you
Infographic showing various Workforce Management Specialist job openings in the United States as of September 2026, with employment types broken down into 100% Contract. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $61,346 per year, or $29.5 per hour.

Workforce Management Specialist

Vicksburg, MS • On-site

U.S. Department of Defense (DOD)
Public Administration • 10K+ employees
Learn more about U.S. Department of Defense (DOD)external

$74K/yr

Full-time

Re-posted 17 days ago

U.S. Department Of Defense rating

7.9

Company rating: 7.9 out of 10

Based on 540 frontline employees who took The Breakroom Quiz

27th of 50 rated military and defense

Job description

About the Position: Serve as staff advisor reporting to the Mission Support Chief, USACE, Office of the CIO/G-6, Office of the Chief Information Officer (OCIO) on matters relating to civilian workforce management. Act as the liaison with the Civilian Personnel Advisory Center (CPAC), and USACE, Office of the CIO/G-6 to assist management in the effective utilization of workforce resources.Qualifications:

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities.

  • Current Civilian Employees of the Command
  • Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce
  • Interagency Career Transition Assistance Plan
  • Land Management Workforce Flexibility Act
  • Military Spouses, under Executive Order (E.O.) 13473
  • Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible
  • Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible
  • Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement
  • Priority Placement Program, DoD Retained Grade Preference Eligible
  • Veterans Employment Opportunity Act (VEOA) of 1998

In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.
Specialized Experience GS-11: One year of specialized experience which includes 1) Reviewing personnel programs such as, position description development, position management, classification and employee relations; AND 2) Streamlining personnel processes to improve efficiency of business operations . This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-09).
OR
Education: Ph.D or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position.
OR
Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the second year (total graduate semester hours minus 36) by 18. Add the two percentages.
Specialized Experience GS-12: One year of specialized experience which includes: 1) Performing analysis of civilian workforce for organization with mission in civilian work/military construction projects OR natural resources projects; AND 2) Provide recommendations to resolve complex personnel transactions in staffing, and classification functions AND at least one of following functions; employee relations/labor relations, or equal employment opportunity/employee development. NOTE: This experience MUST be well documented on your resume or application package). This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service, GS-11.
Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-9).
Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-11).Education:FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.Employment Type: OTHER

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