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Workforce Management Specialist Jobs (NOW HIRING)

MCI Careers

Workforce Management Analyst

Wichita, KS

Manages Specialist scheduling requirements, coordinating updates, shift changes, and intraday ... Exposure to multi-channel workforce environments. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES ...

MCI Careers

Workforce Management Analyst

Wichita, KS · On-site

Manages Specialist scheduling requirements, coordinating updates, shift changes, and intraday ... Exposure to multi-channel workforce environments. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES ...

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Workforce Management Specialist information

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How much do workforce management specialist jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for workforce management specialist in the United States is $29.49, according to ZipRecruiter salary data. Most workers in this role earn between $23.08 and $43.99 per hour, depending on experience, location, and employer.

What is the difference between Workforce Management Specialist vs Workforce Analyst?

AspectWorkforce Management SpecialistWorkforce Analyst
CredentialsTypically requires a degree in business, HR, or related field; certifications like Workforce Management Certification are commonSimilar credentials; often holds degrees in data analysis, business, or HR; certifications may include data analysis tools
Work EnvironmentWorks in HR, operations, or staffing departments, often in call centers or large organizationsWorks in data analysis, HR, or operations teams, focusing on data interpretation and reporting
Employer & Industry UsageUsed across industries with staffing needs, including retail, healthcare, and call centersCommon in industries requiring workforce data analysis, such as retail, healthcare, and manufacturing

The Workforce Management Specialist focuses on scheduling, staffing, and resource allocation, ensuring optimal workforce deployment. The Workforce Analyst primarily analyzes workforce data to inform staffing decisions. While both roles require similar credentials and work in related environments, their core responsibilities differ: one manages scheduling, the other analyzes data to support staffing strategies.

What are the key skills and qualifications needed to thrive as a workforce management specialist, and why are they important?

To thrive as a Workforce Management Specialist, you need strong analytical skills, attention to detail, and experience with forecasting, scheduling, and resource planning, often supported by a degree in business, statistics, or a related field. Proficiency with workforce management software (such as NICE, Kronos, or Verint) and knowledge of data analysis tools like Excel or SQL are typically required. Exceptional communication, problem-solving abilities, and adaptability help you collaborate effectively and respond to dynamic workforce demands. These skills ensure optimal staffing, operational efficiency, and high service levels in fast-paced environments.

What is a workforce management specialist?

A Workforce Management Specialist is a professional responsible for optimizing staffing levels, scheduling, and workflow efficiency within an organization. They analyze workforce data, forecast labor needs, and develop strategies to ensure the right number of employees are available at the right times. Their role often involves using specialized software to track attendance, manage schedules, and balance workloads to meet business objectives. Additionally, they collaborate with various departments to improve productivity, reduce costs, and enhance employee satisfaction.

How does a workforce management specialist typically collaborate with other departments to optimize staffing levels?

A Workforce Management Specialist regularly partners with operations, human resources, and department supervisors to forecast staffing needs and adjust schedules accordingly. They analyze data such as historical call volumes, seasonal trends, and employee availability to propose optimal shift patterns. Effective collaboration ensures that staffing aligns with both business demands and employee wellbeing, often requiring clear communication and negotiation skills. This role also involves providing regular updates to leadership and making real-time adjustments to address unexpected changes in demand.
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Workforce Management Specialist jobs near you
Infographic showing various Workforce Management Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $61,346 per year, or $29.5 per hour.

Specialist - Workforce Management

Wynn Resorts

Las Vegas, NV • On-site

Full-time

Posted 4 days ago

Wynn Resorts rating

7.6

Company rating: 7.6 out of 10

Based on 51 frontline employees who took The Breakroom Quiz

38th of 162 rated casinos

Job description

Company Description
Job Description
The Workforce Management Specialist is responsible for supporting the planning, forecasting, scheduling, and optimization of labor resources across designated departments at Wynn Las Vegas. This role ensures staffing levels align with business demands while maintaining the highest standards of operational efficiency, guest service excellence, and cost control.
The Specialist partners with operational leaders to analyze workforce data, develop schedules, and provide insights that drive productivity and optimize labor performance across the resort.
Key Responsibilities
Workforce Planning & Forecasting
  • Analyze historical trends, business volumes, and operational forecasts to support accurate labor planning.
  • Assist in developing staffing models that align with business needs and service standards.
  • Monitor daily, weekly, and seasonal demand patterns to identify staffing opportunities and risks.
  • Support workforce planning initiatives and continuous improvement strategies.

Scheduling & Optimization
  • Create and maintain employee schedules in alignment with forecasted demand, labor budgets, and operational priorities.
  • Ensure equitable distribution of shifts while maintaining compliance with company policies and labor guidelines.
  • Adjust schedules in real-time based on business fluctuations and operational needs.
  • Collaborate with department managers to resolve scheduling conflicts and optimize coverage.

Reporting & Analytics
  • Generate and analyze reports related to labor utilization, staffing efficiency, productivity, and scheduling adherence.
  • Provide actionable insights and recommendations to leadership based on workforce data analysis.
  • Track key performance indicators such as labor cost percentage, overtime usage, and staffing variances.
  • Support reporting needs by collecting data, establishing facts, and interpreting workforce data trends.

Operational Support
  • Act as a liaison between Workforce Management and operational teams to ensure effective communication and execution of labor strategies.
  • Support departments in managing staffing priorities while maintaining high levels of service and operational efficiency.
  • Assist in addressing workforce-related challenges in fast-paced, high-volume environments.
  • Manage multiple priorities simultaneously and meet deadlines under pressure.

Compliance & Administration
  • Ensure adherence to company policies, labor regulations, and scheduling standards.
  • Maintain accurate workforce records, scheduling data, and system inputs.
  • Support system administration related to workforce management tools (e.g., scheduling systems, timekeeping platforms).
  • Promote safe and compliant work practices in alignment with Wynn standards.

Qualifications
  • Minimum two (2) years of experience in workforce management, scheduling, operations, or a related field is preferred
  • Experience in a high-volume, luxury resort, casino, or service-driven environment strongly preferred
  • Strong analytical skills with the ability to interpret data and identify trends
  • Proficiency in Microsoft Office (Excel required); experience with workforce management systems - Virtual Roster and Kronos is preferred
  • Exceptional organizational, multitasking, and time management skills
  • Strong communication and interpersonal skills with the ability to work cross-functionally. Must be fluent in English and the ability to communicate in a second language is preferred
  • Ability to work flexible schedules, including nights, weekends, and holidays as needed

Core Competencies
  • Workforce Planning & Scheduling
  • Data Analysis & Reporting
  • Operational Efficiency
  • Attention to Detail
  • Problem Solving
  • Communication & Collaboration

Physical Requirements & Work Environment
  • Ability to work in a fast-paced office and operational environment
  • Ability to sit, stand, or move throughout the property as needed
  • Must be able to manage multiple priorities in high-pressure situations

Additional Information
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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