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Workforce Management Specialist Jobs (NOW HIRING)

Russell Tobin

Workforce Manager

Burlington, MA · Hybrid

$63 - $70/hr

Workforce Management & Time & Attendance Specialist Location: Burlington, MA (Hybrid - 3 Days Onsite) Duration: 6 months (06/05/2026 - 12/05/2026) * FTE conversion possibility Pay Range: $63-$70/hr ...

Carvana

Analyst, Workforce Management

Tempe, AZ

Analyst, Workforce Management Position Overview: This is an individual contributor role responsible ... Provide training, oversight and coaching to Specialists as needed. * Develop optimal schedules for ...

Carvana

Analyst, Workforce Management

Tempe, AZ

Analyst, Workforce Management Position Overview: This is an individual contributor role responsible ... Provide training, oversight and coaching to Specialists as needed. * Develop optimal schedules for ...

Carvana

Analyst, Workforce Management

Tempe, AZ · On-site

Analyst, Workforce Management Position Overview: This is an individual contributor role responsible ... Provide training, oversight and coaching to Specialists as needed. * Develop optimal schedules for ...

Lantern

Workforce Management Analyst

Dallas, TX

With convenient access to specialists nationwide, Lantern means quality care is within driving ... Intraday Management & Adjustments * Execute intraday adjustments and recommend targeted levers ...

Lantern

Workforce Management Analyst

Dallas, TX · On-site

With convenient access to specialists nationwide, Lantern means quality care is within driving ... Intraday Management & Adjustments * Execute intraday adjustments and recommend targeted levers ...

ProKatchers LLC

Workforce Timesheet Specialist

Burlington, MA · Hybrid

$25.50 - $34.75/hr

Business-facing specialist supporting time & attendance and workforce management processes for hourly workforce environments. Key Responsibilities: • Manage UKG Pro WFM Time & Attendance operations ...

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Workforce Management Specialist information

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$15

$29

$46

How much do workforce management specialist jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for workforce management specialist in the United States is $29.49, according to ZipRecruiter salary data. Most workers in this role earn between $23.08 and $43.99 per hour, depending on experience, location, and employer.

What is the difference between Workforce Management Specialist vs Workforce Analyst?

AspectWorkforce Management SpecialistWorkforce Analyst
CredentialsTypically requires a degree in business, HR, or related field; certifications like Workforce Management Certification are commonSimilar credentials; often holds degrees in data analysis, business, or HR; certifications may include data analysis tools
Work EnvironmentWorks in HR, operations, or staffing departments, often in call centers or large organizationsWorks in data analysis, HR, or operations teams, focusing on data interpretation and reporting
Employer & Industry UsageUsed across industries with staffing needs, including retail, healthcare, and call centersCommon in industries requiring workforce data analysis, such as retail, healthcare, and manufacturing

The Workforce Management Specialist focuses on scheduling, staffing, and resource allocation, ensuring optimal workforce deployment. The Workforce Analyst primarily analyzes workforce data to inform staffing decisions. While both roles require similar credentials and work in related environments, their core responsibilities differ: one manages scheduling, the other analyzes data to support staffing strategies.

What are the key skills and qualifications needed to thrive as a Workforce Management Specialist, and why are they important?

To thrive as a Workforce Management Specialist, you need strong analytical skills, attention to detail, and experience with forecasting, scheduling, and resource planning, often supported by a degree in business, statistics, or a related field. Proficiency with workforce management software (such as NICE, Kronos, or Verint) and knowledge of data analysis tools like Excel or SQL are typically required. Exceptional communication, problem-solving abilities, and adaptability help you collaborate effectively and respond to dynamic workforce demands. These skills ensure optimal staffing, operational efficiency, and high service levels in fast-paced environments.

What is a Workforce Management Specialist?

A Workforce Management Specialist is a professional responsible for optimizing staffing levels, scheduling, and workflow efficiency within an organization. They analyze workforce data, forecast labor needs, and develop strategies to ensure the right number of employees are available at the right times. Their role often involves using specialized software to track attendance, manage schedules, and balance workloads to meet business objectives. Additionally, they collaborate with various departments to improve productivity, reduce costs, and enhance employee satisfaction.

How does a Workforce Management Specialist typically collaborate with other departments to optimize staffing levels?

A Workforce Management Specialist regularly partners with operations, human resources, and department supervisors to forecast staffing needs and adjust schedules accordingly. They analyze data such as historical call volumes, seasonal trends, and employee availability to propose optimal shift patterns. Effective collaboration ensures that staffing aligns with both business demands and employee wellbeing, often requiring clear communication and negotiation skills. This role also involves providing regular updates to leadership and making real-time adjustments to address unexpected changes in demand.
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Workforce Management Specialist jobs near you
Infographic showing various Workforce Management Specialist job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 3% As Needed, 81% Full Time, 11% Part Time, and 3% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $61,346 per year, or $29.5 per hour.
Real Time Specialist Workforce Management

Real Time Specialist Workforce Management

TTEC

Charlotte, NC

$15/hr

Full-time

Posted 24 days ago

TTEC rating

5.7

Company rating: 5.7 out of 10

Based on 193 frontline employees who took The Breakroom Quiz

352nd of 428 rated business services

Job description

Real Time Specialist Workforce Management
Apply now

Your potential has a place here with TTECs award-winning employment experience. As a Temporary Workforce Management Specialist Real Time working Onsite in Charlotte, NC youll be a part of bringing humanity to business. #experienceTTEC

What Youll be Doing

Have a passion to solve work puzzles in real time? Are you looking for an opportunity to experience something new each day? In this role, you'll bring your creativity and individuality to ensure staffing needs are coordinated and proper adjustments are made in daily programs to meet clients needs. Youll analyze and compare staffing daily headcount to total headcount, how many people are necessary for each hour, and make recommendations on how to staff the total program.

Youll report to the Workforce Manager. Youll impact the business, the teams you support, and the various departments that you partner with on a consistent basis through your analysis and recommendations.

During a Typical Day, Youll

  • Pinpoint areas for improvement through monitoring call volumes and analyzing staffing needs to adjust the program for success
  • Use your knowledge and understanding of client needs to analyze and prepare staffing reports with new information
  • Forecast staffing and recommend headcounts on a day-to-day, short-term basis
  • Bring your time management and organizational skills to manage multiple, complex, ongoing tasks

What You Bring to the Role

  • 6 months or more data analysis experience
  • High school diploma or equivalent
  • Solution-oriented mindset
  • Understanding, interpreting, and manipulating data for reporting
  • Computer experience

What You Can Expect

  • Supportive of your career and professional development
  • An inclusive culture and community minded organization where giving back is encouraged
  • A global team of curious lifelong learners guided by our company values
  • And yes... a great compensation package

The anticipated range is $15. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Remote

Location/Division Charlotte, North Carolina Job Requisition 04BOW
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