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Remote Workforce Management Jobs in Florida (NOW HIRING)

Spencer Ogden

Transmission superintendent

Miami, FL · Remote

Transmission Operations Manager / Transmission Superintendent Location: Remote with Travel (Midwest ... Recruiting & Workforce Management : Recruit and build high-performing transmission construction ...

Carnival Corporation

Coordinator, Crew Scheduling

Miami, FL · Remote

$17 - $21.50/hr

You will utilize data analysis, forecasting techniques, and workforce management tools to develop ... This position is classified as "remote." As a remote role, it allows employees to work full-time ...

Holland America Group

Coordinator, Crew Scheduling

Miami, FL · Remote

$17 - $21.50/hr

You will utilize data analysis, forecasting techniques, and workforce management tools to develop ... This position is classified as "remote." As a remote role, it allows employees to work full-time ...

ShyftOff

ASC - Agent Success Coordinator

Tampa, FL · Remote

... workforce management. When something's off, you spot it early. When agents need help, you're the first person they turn to. This is a hands-on individual contributor role in a remote environment. You ...

NinjaOne

Customer Success Manager, SLED

Tampa, FL · On-site +1

... remote workforce enablement, to positionNinjaOneas the ideal solution. * Relationship Management:Build strong,long-term partnershipswith public sector IT teams and procurement officials, ensuring ...

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Remote Workforce Management information

What is a Remote Workforce Management job?

A Remote Workforce Management job involves overseeing and optimizing a team of employees who work remotely. This includes ensuring productivity, maintaining communication, implementing collaboration tools, tracking employee performance, and addressing any challenges that arise. The role often involves creating policies, managing schedules, and using workforce analytics to improve efficiency. Strong leadership, technology proficiency, and problem-solving skills are essential for success in this position.

What are some of the common challenges faced in Remote Workforce Management and how can they be addressed?

One of the most common challenges in Remote Workforce Management is maintaining team cohesion and effective communication across dispersed locations and time zones. Managers often need to implement clear processes, leverage collaboration tools, and schedule regular check-ins to keep everyone aligned and informed. Additionally, monitoring productivity without micromanaging, and addressing employees' sense of isolation, requires a balance of trust and structured support. By prioritizing transparent communication, fostering a culture of accountability, and providing professional development opportunities, managers can overcome these challenges and create a successful remote work environment.

What are the key skills and qualifications needed to thrive in the Remote Workforce Management position, and why are they important?

To thrive in Remote Workforce Management, strong organizational, leadership, and analytical skills are essential, often supported by a degree in business, human resources, or a related field. Familiarity with remote communication platforms, workforce management software, project management tools, and experience with HRIS systems or related certifications is highly beneficial. Excellent communication, problem-solving, and adaptability help you effectively lead distributed teams and foster engagement. These abilities are crucial for ensuring productivity, cohesion, and compliance in an increasingly remote and digital work environment.

What are the most commonly searched types of Workforce Management jobs in Florida? The most popular types of Workforce Management jobs in Florida are:
What are popular job titles related to Remote Workforce Management jobs in Florida? For Remote Workforce Management jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Remote Workforce Management jobs in Florida look for? The top searched job categories for Remote Workforce Management jobs in Florida are:
What cities in Florida are hiring for Remote Workforce Management jobs? Cities in Florida with the most Remote Workforce Management job openings:
Remote Workforce Management jobs near you
Infographic showing various Remote Workforce Management job openings in Florida as of June 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 100% Remote job distribution.
Director, Workforce Management (REMOTE)

Director, Workforce Management (REMOTE)

TurningPoint Healthcare Solutions LLC

Lake Mary, FL • On-site, Remote

Full-time

Posted 11 days ago

Job description

Director, Workforce Management
Who We Are:
TurningPoint Healthcare Solutions is a leader in advanced clinical and technology-enabled complex condition management. TurningPoint provides an innovative suite of specialty care management services and technologies that enable health plans and employers to improve the safety, quality, and affordability of healthcare. Through its platform and specialized team of clinical experts, TurningPoint works collaboratively with providers to deliver optimal care. TurningPoint offers condition-specific, quality-driven, value-based care management services that optimize care from diagnosis and discovery through recovery. TurningPoint's comprehensive and integrated suite of services enhances the support individuals need, at the time they need it most. Since launching in 2015, TurningPoint has provided support to more than 50 million people nationwide across numerous clinical specialties including musculoskeletal, pain management, cardiology, wound care, ear/nose/throat, and sleep. TurningPoint's model moves beyond denial-based care to holistic condition management that improves outcomes and reduces cost. TurningPoint is an independent organization, not owned or affiliated with a health plan or provider system.
Position Summary:
TurningPoint Healthcare Solutions is seeking a strategic and data-driven Director of Workforce Management (WFM) to lead enterprise-wide workforce planning, forecasting, and scheduling across our call center operations, clinical nursing and physician teams. This leader will be responsible for optimizing staffing models, enhancing operational efficiency, and ensuring an exceptional experience for both internal and external parties.
This role plays a critical part in aligning workforce strategy with organizational growth, service level expectations, and company culture.
Roles and Responsibilities:
  • Workforce Strategy & Planning
    • Develop and execute a comprehensive workforce management strategy across call center, nursing, and physician scheduling functions
    • Partner with executive. financial and operational leaders to align staffing capacity with business demand, growth projections, and service requirements
    • Establish scalable workforce models that support multi-channel operations and evolving care delivery models
    • Develop and implement case assignment tools for nursing and physician staff optimizing licensure, availability and specialty.
    • Lead disaster capacity planning and implementation, including surge staffing models, contingency scheduling, and coordination protocols to ensure operational continuity during public health events, natural disasters, or unexpected volume spikes
  • Forecasting & Capacity Management
    • Lead demand forecasting and capacity planning using historical data, trends, and predictive analytics
    • Design and maintain staffing models to ensure optimal coverage while managing cost efficiency
    • Monitor key drivers of volume (e.g., referral trends, patient demand, program expansion) and adjust forecasts accordingly
  • Scheduling & Real-Time Operations
    • Oversee scheduling processes for contact center staff, nurses, and physicians to ensure appropriate coverage and service levels
    • Implement best-in-class real-time management practices to respond to staffing gaps, volume fluctuations, and operational changes
    • Drive consistency and standardization of scheduling practices across functions
  • Performance Optimization & Analytics
    • Establish and track key performance indicators (e.g., service level, occupancy, adherence, shrinkage, time-to-service)
    • Analyze workforce data to identify trends, risks, and opportunities for efficiency and service improvement
    • Provide executive-level reporting and insights to support decision-making
  • Systems & Process Improvement
    • Lead the selection, implementation, and optimization of workforce management tools and technologies
    • Continuously evaluate and improve WFM processes, workflows, and governance
    • Partner with IT and operations to integrate systems and improve data accuracy and accessibility
  • Cross-Functional Collaboration
    • Collaborate with clinical leadership, operations, HR, and finance to drive workforce alignment and resource planning
    • Support recruiting and onboarding planning by providing data-driven hiring forecasts and ramp assumptions
    • Serve as a trusted advisor to leaders on workforce trends, risks, and mitigation strategies

Qualifications
  • 8-12+ years of progressive experience in workforce management, operations planning, or analytics, preferably in healthcare and/or contact center environments
  • Proven experience supporting multi-functional workforce models, including call center and clinical operations (nursing and/or physician scheduling strongly preferred)
  • Deep expertise in forecasting, capacity planning, and WFM methodologies
  • Strong analytical skills with the ability to translate data into actionable insights
  • Experience with workforce management systems (e.g., NICE, Verint, Aspect, or similar)
  • Demonstrated ability to lead teams and influence cross-functional stakeholders
  • Bachelor's degree required; advanced degree (MBA, MHA, or related field) preferred

TurningPoint Healthcare Solutions is an Equal Opportunity Employer.

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