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Director Workforce Management Jobs in Florida (NOW HIRING)

$70K - $119K/yr

This is done through supporting the Director to proactively identify opportunities in financial operations and workforce management, including development of workforce standards, internal benchmarks ...

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Director Workforce Management information

See Florida salary details

$25K

$87.8K

$146.1K

How much do director workforce management jobs pay per year?

As of Aug 19, 2026, the average yearly pay for director workforce management in Florida is $87,792.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,800.00 and $117,300.00 per year, depending on experience, location, and employer.

What does a director workforce management do?

A Director of Workforce Management oversees workforce planning, forecasting, and scheduling to optimize labor resources. They analyze data, implement workforce strategies, and ensure operational efficiency while aligning staffing with business needs. Additionally, they collaborate with leadership to improve productivity, manage labor costs, and enhance employee engagement. Their role is crucial in industries like call centers, retail, and healthcare, where workforce efficiency directly impacts service delivery and profitability.

What are the key skills and qualifications needed to thrive in the director workforce management position, and why are they important?

To thrive as a Director Workforce Management, you need expertise in workforce planning, data analysis, labor forecasting, and leadership, typically supported by a bachelor’s or master’s degree in business, human resources, or a related field. Familiarity with workforce management systems (such as Kronos, ADP, or Workday), advanced Excel skills, and sometimes relevant certifications (like SHRM-SCP) are highly valued. Outstanding communication, strategic thinking, and problem-solving abilities set top candidates apart in this position. These skills and qualifications are crucial for optimizing workforce efficiency, meeting organizational goals, and leading cross-functional teams effectively.

What are the most commonly searched types of Workforce Management jobs in Florida?

The most popular types of Workforce Management jobs in Florida are:

What are popular job titles related to Director Workforce Management jobs in Florida?

For Director Workforce Management jobs in Florida, the most frequently searched job titles are:

What cities in Florida are hiring for Director Workforce Management jobs?

Cities in Florida with the most Director Workforce Management job openings:

Infographic showing various Director Workforce Management job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $87,792 per year, or $42.2 per hour.

Manager Workforce Management

CenterWell Primary Care

Orlando, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago


CenterWell rating

9.0

Company rating: 9.0 out of 10

Based on 10 frontline employees who took The Breakroom Quiz


Job description

Become a part of our caring community
As the Manager, Workforce Management you will lead a team of Analysts that integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making for our CenterWell Pharmacy. You will work within specific guidelines and procedures of CenterWell Pharmacy and apply advanced technical knowledge to solve complex problems through determining approach, resources and goals.

Manager, Workforce Management (WFM) responsibilities:

  • Manage a team of WFM Analyst by providing strong coaching and development, constructive feedback and monitoring and recommending improvements for team performance.

  • Assess organizational staffing and identify requirements and solutions to meet workforce goals for scheduling and intraday management for Front Office and Back Office environments.

  • Provide analysis of Specialty Pharmacy call center and Mail Order Pharmacy talent and staffing needs based on strategic planning at the enterprise level.

  • React to daily / weekly / monthly volumes and handle times / rates by determining the required staffing level changes to ensure delivery of service levels.

  • Cross departmental collaboration and conduct briefings and area meetings; maintain frequent contact with other leadership across the department.

Make decisions related to resources, approach, and tactical operations for projects for CenterWell Pharmacy to include:

1.Identifying and resolving complex technical and operational problems such as intraday management of scheduling procedures, analysis of real time workload requirements and call routing to manage and maximize efficiency and occupancy while attaining performance and service level requirements.

2. Collaborate with key stakeholders to identify opportunities for improvement of workforce utilization and services.


Use your skills to make an impact

Required Qualifications

  • Bachelor's degree

  • 6 or more years of Workforce Management (WFM) experience

  • 3 or more years of management experience leading a team of direct reports

  • 2 or more years of experience with call center/telephony systems to include Five9, Verint, Genesys or related systems

  • Comprehensive knowledge and proficiency with the Microsoft office suite to include Word, Excel and PowerPoint

  • Excellent communication and presentation skills with the ability to work with and influence business stakeholders, vendors and onsite/remote teams at all levels in the organization

  • Strong analysis, critical thinking, and analytical problem-solving skills

  • Ability to handle multiple tasks and deadlines with attention to detail

  • Will work on-site at the CenterWell center located at 11010 Florida Crown Drive suite 200 Orlando, FL 32824

Preferred Qualifications

  • Prior experience in healthcare, pharmacy operations and/or payer environments

  • Experience managing vendor oversight to include performance metrics, service level agreements (SLAs) and Profit and Loss (P&L) across onshore, nearshore, and far shore teams

  • Prior experience in Process or Project Management

Additional Information

Travel: 5-10% (Based on business need)

Work Style: Onsite: CenterWell Pharmacy at 11010 Florida Crown Drive suite 200 Orlando, FL 32824

HireVue Statement: As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


$94,900 - $130,500 per year


This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Us
About CenterWell Pharmacy: CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence.About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer atCenterWell.com.


Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.


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