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Vice President Workforce Management Jobs in Florida

KnowBe4

VP Talent Management

Clearwater, FL · On-site

The Vice President of Talent Management is taking on a function that has historically been focused ... This role serves as a key advisor to executive leadership on talent pipeline health, workforce ...

Ace Technologies

VICE PRESIDENT

Jacksonville, FL · On-site

... and Workforce Development Opportunities Employee corporate discounts and Tool Purchase Programs ... Accounting Manager Mandatory Hiring Requirements: References, Background Check, Drug Screen Testing ...

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Vice President Workforce Management information

What does a vice president workforce management do?

A Vice President of Workforce Management is responsible for overseeing an organization's strategies and operations related to staffing, scheduling, and labor optimization. They ensure the right number of employees are in place to meet business needs, while also managing costs and compliance with labor regulations. This role often involves analyzing workforce data, implementing technology solutions, and collaborating with other leaders to align workforce planning with organizational goals. The VP guides teams in areas such as forecasting, employee engagement, and process improvement to maximize productivity and efficiency.

What are some common challenges faced by a vice president workforce management, and how can they be addressed?

A Vice President of Workforce Management often faces challenges such as forecasting labor needs accurately, ensuring compliance with labor laws, and aligning workforce strategies with organizational goals. Balancing cost efficiency with employee satisfaction and retention can also be demanding. These challenges are best addressed by leveraging advanced workforce analytics, maintaining open communication channels with HR and operations teams, and continuously monitoring industry trends to adapt strategies proactively.

What are the key skills and qualifications needed to thrive as a vice president workforce management, and why are they important?

To thrive as a Vice President Workforce Management, you need deep expertise in workforce planning, labor analytics, and strategic leadership, typically supported by a degree in business, HR, or a related field. Familiarity with workforce management systems (such as Kronos or Workday), data analytics tools, and relevant HR certifications (like SHRM-SCP or SPHR) is highly valuable. Strong communication, problem-solving, and change management skills set top performers apart in this role. These abilities are crucial for aligning workforce strategy with organizational goals, ensuring operational efficiency, and leading large teams effectively.

What is the difference between Vice President Workforce Management vs Workforce Planning Manager?

AspectVice President Workforce ManagementWorkforce Planning Manager
ResponsibilitiesOversees overall workforce strategies, long-term planning, and department leadershipFocuses on short-term staffing plans, data analysis, and operational execution
Required CredentialsTypically requires extensive experience in workforce management, leadership, and often advanced degreesRequires experience in workforce planning, analytics, and relevant certifications
Work EnvironmentExecutive-level, strategic, cross-departmentalOperational, analytical, team-focused
Industry UsageCommon in large corporations and enterprisesFound in organizations with complex staffing needs

The Vice President Workforce Management and Workforce Planning Manager roles differ mainly in scope and seniority. The VP oversees strategic, long-term workforce initiatives, while the manager handles tactical planning and data analysis. Both roles require expertise in workforce strategies, but the VP operates at an executive level, guiding overall organizational direction.

What are the most commonly searched types of Workforce Management jobs in Florida?

The most popular types of Workforce Management jobs in Florida are:

What are popular job titles related to Vice President Workforce Management jobs in Florida?

For Vice President Workforce Management jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Vice President Workforce Management jobs in Florida look for?

The top searched job categories for Vice President Workforce Management jobs in Florida are:

What cities in Florida are hiring for Vice President Workforce Management jobs?

Cities in Florida with the most Vice President Workforce Management job openings:

Vice President Workforce Management jobs near you
Infographic showing various Vice President Workforce Management job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Workforce Management Real-Time Analyst

Orlando, FL • On-site

Emovis
See more jobs at Emovisexternal

Temporary

Re-posted yesterday

Job description

About Emovis
At Emovis, we offer state-of-the-art toll-based mobility solutions and associated services for urban and interurban environments. As the competence center for Abertis, a worldwide leading concessionaire managing 5000 miles of high-capacity, high-quality motorways, we look to bring the quality and efficiency Abertis demands to public sector transportation agencies. With over 40 years of experience and over 700 employees in 10 countries, we are trusted partners to Authorities and Tolling agencies worldwide.
Our vision at Emovis is to partner with transport leaders worldwide to accelerate their business toward seamless, sustainable, and inclusive mobility. We are expanding our footprint in the USA. As a result, we operate call centers, walk-in centers, and welcome centers throughout the United States.
Job Purpose
The Real-Time Analyst coordinates real-time workforce activities to cover the contact center hours of operation and conducts various statistical reports related to workforce resources, reports to the VP Workforce Management/Workforce Manager. Accountable for monitoring intraday events and performance according to daily, weekly and monthly forecasts / plans and initiating or recommending action plans based on service level objectives. Participate in daily workforce/operations touch base sessions to communicate contact center intraday plan.
Responsibilities
  • Monitor phone queues and service levels on a real-time basis to identify situations where additional resources may be needed to maintain service levels, consult with call center management to determine best course of action to fill resource needs/maintain service levels.
  • Provide real time status anomalies to operations.
  • Coordinate with Operations teams to achieve service-level goals/business objectives for a multi-site operation.
  • Track, report and call out real-time adherence issues.
  • Maintain and update attendance call outs in call out tracker and workforce management system.
  • Update scheduling activity exceptions to correct approved schedule deviations for adherence reporting.
  • Process shift trades, schedule change requests, and time off request after schedules are released by analyst.
  • Track and trend analysis for absenteeism and schedule adherence
  • Review and respond to schedule inquiries from management and agents and partner with Analyst for plan of action
  • Provides intraday recommendations related to staffing gaps such as overtime, VTO, etc.
  • Collaborate with call center managers and supervisors to identify and address staffing gaps and operational challenges.
  • Develop and maintain effective communication channels with call center agents, providing timely updates on schedules and any changes.
  • Maintain and update workforce management systems and tools to ensure accurate and up-to-date information.
  • Stay updated with industry trends and best practices in workforce management to enhance overall call centre performance.
  • Attends meetings with operations to report out on trends related and not limited to attendance, adherence, attrition, associate behavior's, etc.
  • Build strong interpersonal relationships with operational partners.
  • Work independently as well as in a team environment
  • Performs other related duties as assigned.

Educational Requirements
  • High School Diploma or equivalent
  • Bachelor's degree in business operations or equivalent education and experience, preferred but not required.
  • 1-2 years of contact center experience as a workforce real-time analyst, traffic coordinator or workforce scheduling analyst.
  • Availability to work during contact center hours of operation, Monday-Friday 7 AM - 7 PM, Saturday 8:30 AM - 5 PM.

Experience Requirements
  • Experience using workforce management software, Verint, IEX, Alvaria (Genesys Cloud WEM) preferred.
  • Excellent verbal and written communication skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Ability to work independently.
  • Ability to function well in a high-paced and at times stressful environment.
  • Decision-making skills, critical-thinking skills, excellent verbal and written communications skills
  • Proficient with Microsoft Office Suite or related software.

Travel Requirements
  • No travel required.

Physical Requirements/Demands
All requirements are subject to possible modification to reasonably accommodate individuals with a physical disability).
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their job.
While performing the duties for this job, the employee may be required/subjected to:
  • Prolonged periods sitting at a desk, typing and working on a computer using repetitive motions.
  • Standing, walking, lifting, carrying, reaching, pushing, and pulling.
  • Must be able to lift 15 pounds at a time.

Competencies
  • Communication - Express ideas and deliver comprehensible messages, structuring them clearly and transparently while listening actively and being empathetic. Influences and creates an impact on others and shows strong negotiating skill.
  • Teamwork - Work with other, adopting collaborative and positive relationships to achieve common goals.
  • Change - Accept, embrace, and drive change, and innovation while being open to difference approaches, ideas, and proposals.
  • Results - Meets or exceeds goals and objectives by adopting an agile, dynamic, efficient, cost-oriented approach, eagerness, and optimism to get the best results.
  • Leadership - Build and lead the team toward common results, positioning oneself as a leader and role model for guiding, inspiring, and driving the performance and development of team members while spearheading a positive environment.
  • Strategic Mindset - Anticipates situations in the market while embracing the company's/department's strategic vision and mission. Achieves internal and external customer loyalty by utilizing quality and suitable proposed solutions.

Why Work with Us
Reward & Recognition
We look after our talented teams, from market-competitive salaries to performance-based bonuses and flexible benefits packages.
Be Part of Something Big
What's more exciting than being at the forefront of one of the fastest-changing industries? Join our team and make your mark on the new global economy.
Flexible Work Schedule
Where possible, we'll help you work when you need to, because life happens.
Everyone Has a Voice
Innovation doesn't know hierarchy. We make sure everyone is heard, considered, and respected.
Room to Grow
Learning is built into every role here. You'll get mentorship and take ownership.
Make Your Move
Come for a tech job. Stay for a BD career. We support exploring new fields right under our roof.
All-Inclusive
Be yourself. That's who we're hiring. Our culture celebrates and supports the difference that makes each of us unique. It's how we build better products for the world...and career growth for you.

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