ZipRecruiter

Log In

1

Workforce Management Manager Jobs in Florida (NOW HIRING)

MUFG Bank, Ltd.

Workforce Management, Analyst

Tampa, FL · Hybrid

$81K - $95K/yr

The Workforce Management, Analyst within the Internal Audit function is responsible for supporting independent, objective assurance and consulting activities designed to evaluate and assess the ...

Geico

Workforce Scheduling Senior Analyst

Lakeland, FL · On-site

Position Summary We are seeking an experienced Senior Workforce Management Scheduling Analyst to manage workforce schedules in a complex contact center environment. This role is responsible for ...

next page

Showing results 1-20

All JobsWorkforce Management JobsWorkforce Management Manager JobsWorkforce Management Manager Jobs in Florida

Workforce Management Manager information

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What are the key skills and qualifications needed to thrive as a Workforce Management Manager, and why are they important?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What does a Workforce Management Manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are some common challenges faced by Workforce Management Managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.
What are the most commonly searched types of Workforce Management jobs in Florida? The most popular types of Workforce Management jobs in Florida are:
What are popular job titles related to Workforce Management Manager jobs in Florida? For Workforce Management Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Workforce Management Manager jobs in Florida look for? The top searched job categories for Workforce Management Manager jobs in Florida are:
What cities in Florida are hiring for Workforce Management Manager jobs? Cities in Florida with the most Workforce Management Manager job openings:
Workforce Management Manager jobs near you
Infographic showing various Workforce Management Manager job openings in Florida as of July 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.
Workforce Management Consultant

Workforce Management Consultant

Insite Managed Solutions

Cape Coral, FL

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

Job description

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

*This position is not open to candidates in: California, Massachusetts, New York, New Jersey, Oregon, Connecticut, Minnesota, Colorado

Curious? Join the Insite Journey!

Full-Time, In Office 1336 SE 47th St, Cape Coral, FL 33904 OR Dallas, TX, OR Atlanta, GA, Up to 50% Travel

Why join Insite? 401k, PTO, and benefits (health, vision, dental, short/long term disability, and more eligibility within 1 month of start date). We also offer rotating employee events and activities, Hawaiian Fridays, and employee celebrations!

Are you a good fit for our team? Insite’s purpose is to help people win. We seek individuals that enjoy working in a collaborative environment and celebrate continuous improvement. We also seek people that strongly resonate with our Core Tenets: Embrace the Journey, Stay Curious, Be Exceptional, and Succeed Together!

As a Workforce Management Consultant, you'll partner with clients to evaluate and improve their workforce management operations. You'll analyze data, optimize forecasting and staffing strategies, solve operational challenges, and help clients make informed workforce decisions. Working closely with senior consultants, you'll support client engagements from assessment through implementation while delivering practical solutions that create lasting operational improvements.

How you can be Exceptional in this role:

  • Analyze forecasts, staffing models, schedules, and operational performance to identify workforce risks and improvement opportunities
  • Develop and maintain workforce models that support staffing, capacity planning, budgeting, and changing business demand
  • Evaluate key workforce metrics including service level, occupancy, adherence, shrinkage, and productivity, translating findings into actionable recommendations
  • Configure and optimize workforce management platforms, forecasting models, schedules, and reporting tools
  • Partner with client stakeholders to understand business objectives, assess current workforce practices, and recommend scalable operational improvements
  • Build dashboards and reports that provide meaningful visibility into workforce performance and operational trends
  • Support workforce assessments, optimization initiatives, implementations, and operational improvement projects across multiple client engagements
  • Present findings and recommendations to client stakeholders while collaborating with senior consultants to ensure successful project delivery
  • Manage multiple client engagements while maintaining strong organization, accountability, and attention to detail

How you will help us Succeed together:

  • 5+ years of experience in workforce management, workforce planning, workforce analytics, consulting, professional services, or contact center operations
  • Hands-on experience with forecasting, capacity planning, scheduling, real-time management, and workforce optimization
  • Experience with enterprise workforce management platforms such as NICE IEX, NICE CXone WFM, Verint, Calabrio, Genesys WEM, or similar technologies
  • Strong analytical skills with advanced proficiency in Microsoft Excel, including pivot tables, formulas, lookups, and data analysis
  • Ability to analyze complex workforce data and translate insights into practical business recommendations
  • Experience partnering directly with operational leaders and client stakeholders in a consultative environment
  • Strong written and verbal communication skills, including the ability to confidently present findings to both operational and executive audiences
  • Ability to manage multiple priorities while maintaining accuracy, accountability, and follow-through
  • Proficiency with Microsoft Excel and PowerPoint

How you can Stand out:

  • Experience supporting workforce assessments, operational consulting engagements, or workforce transformation initiatives
  • Experience with data visualization tools such as Power BI, Tableau, or Sigma
  • Working knowledge of SQL or advanced reporting techniques
  • Experience with workforce budgeting, staffing models, and financial planning
  • Lean, Six Sigma, or other process improvement certification or applied experience
  • Experience within BPO, customer experience, or contact center consulting environments
Equal Opportunity Employer M/F/D/V