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Remote Workforce Management Jobs (NOW HIRING)

Selene Holdings

Sr. Workforce Management

Dallas, TX · On-site +1

The Senior Workforce Management Analyst assesses Contact Center staffing, identifies requirements and solutions to meet workforce objectives as well as providing real-time monitoring and amending ...

Zillow

Principal, Workforce Management

$125K - $199K/yr

... a Remote position. "Remote" employees do not have a permanent corporate office workplace and ... workforce management, capacity planning, or contact center analytics * Deep expertise in ...

WSOL LLC

Workforce Management Coordinator

Plano, TX · On-site +1

... channel remote agent workforce. * Maintain constant communication with Program Success teams to ... specifically real-time management), preferably in a multi-department/site contact center ...

WSOL LLC

Workforce Management Coordinator

Plano, TX · Remote

... channel remote agent workforce. * Maintain constant communication with Program Success teams to ... specifically real-time management), preferably in a multi-department/site contact center ...

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How much do remote workforce management jobs pay per year?

As of Jul 14, 2026, the average yearly pay for remote workforce management in the United States is $76,417.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $92,000.00 per year, depending on experience, location, and employer.

What is a Remote Workforce Management job?

A Remote Workforce Management job involves overseeing and optimizing a team of employees who work remotely. This includes ensuring productivity, maintaining communication, implementing collaboration tools, tracking employee performance, and addressing any challenges that arise. The role often involves creating policies, managing schedules, and using workforce analytics to improve efficiency. Strong leadership, technology proficiency, and problem-solving skills are essential for success in this position.

What are some of the common challenges faced in Remote Workforce Management and how can they be addressed?

One of the most common challenges in Remote Workforce Management is maintaining team cohesion and effective communication across dispersed locations and time zones. Managers often need to implement clear processes, leverage collaboration tools, and schedule regular check-ins to keep everyone aligned and informed. Additionally, monitoring productivity without micromanaging, and addressing employees' sense of isolation, requires a balance of trust and structured support. By prioritizing transparent communication, fostering a culture of accountability, and providing professional development opportunities, managers can overcome these challenges and create a successful remote work environment.

What are the key skills and qualifications needed to thrive in the Remote Workforce Management position, and why are they important?

To thrive in Remote Workforce Management, strong organizational, leadership, and analytical skills are essential, often supported by a degree in business, human resources, or a related field. Familiarity with remote communication platforms, workforce management software, project management tools, and experience with HRIS systems or related certifications is highly beneficial. Excellent communication, problem-solving, and adaptability help you effectively lead distributed teams and foster engagement. These abilities are crucial for ensuring productivity, cohesion, and compliance in an increasingly remote and digital work environment.

More about Remote Workforce Management jobs
What cities are hiring for Remote Workforce Management jobs? Cities with the most Remote Workforce Management job openings:
What are the most commonly searched types of Workforce Management jobs? The most popular types of Workforce Management jobs are:
What states have the most Remote Workforce Management jobs? States with the most job openings for Remote Workforce Management jobs include:
What job categories do people searching Remote Workforce Management jobs look for? The top searched job categories for Remote Workforce Management jobs are:
Remote Workforce Management jobs near you
Infographic showing various Remote Workforce Management job openings in the United States as of July 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% Remote job distribution, with an average salary of $76,417 per year, or $36.7 per hour.
Workforce Management Analyst I

Workforce Management Analyst I

System One

Baltimore, MD • Remote

$32.80/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Posted 18 days ago

Job description

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) — REMOTE

Location: Remote (U.S.) — client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of extension) Schedule: 40 hours/week Pay (W2): USD $32.80/hr

JOB OVERVIEW

In this role, you’ll support a Customer Service Center by monitoring and analyzing intraday call volume, call patterns, and traffic flow to help ensure service level objectives are met. You’ll work closely with supervisors/managers to adjust schedules and staffing as business conditions change, and you’ll provide reporting and recommendations to improve performance, process, and supporting technology.

WHAT YOU’LL DO

  • Analyze intraday and historical performance to support operational service goals.
  • Identify call volume trends and averages (intraday, weekly, monthly, etc.).
  • Monitor queue activity and service levels; respond to changing conditions.
  • Maintain strong communication channels about events impacting workload and performance.
  • Communicate staffing adjustments based on changing/dynamic forecasts.
  • Partner with internal teams and customer experience center staff to identify improvements that drive service goals.
  • Provide regular workload/workforce reporting to leadership.
  • Recommend call/service center technology and process improvements to reduce costs and improve efficiency.

REQUIRED QUALIFICATIONS

  • Bachelor’s degree, OR equivalent experience
    • In lieu of a Bachelor’s degree: additional 4 years of relevant experience (in addition to required experience)
  • 1+ year of experience in a scheduling, forecasting, or traffic environment
  • Strong analytical and problem-solving skills (trend identification, data interpretation, operational decision support)
  • Intermediate to advanced Excel (pivot tables, lookup functions, formulas, basic data analysis)
  • Foundational WFM knowledge and contact center metrics (AHT, ASA, Service Level, Occupancy, Adherence)
  • Experience with contact center/WFM tools such as Genesys Cloud, NICE IEX/CXone, or similar
  • Strong communication + organization skills; able to manage multiple priorities and deliver timely reporting

NICE TO HAVE

  • Experience building/automating reporting (advanced Excel models, dashboards, etc.)
  • Additional exposure to real-time queue management, intraday change management, and schedule optimization
  • Experience supporting process/technology improvements in a customer service/contact center environment

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M- #LI-

Ref: #851-Rockville-S1

Ref: #851-Rockville-S1

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