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Saas Renewals Manager Jobs (NOW HIRING)

Conga

Renewals Manager

Boston, TX · On-site

Here's what we're looking for... * 3-6+ years of experience in SaaS renewals, account management, or customer success with a quota-carrying role. * Proven track record managing a renewal book of ...

Conga

Renewals Manager

Boston, MA · On-site

Here's what we're looking for... * 3-6+ years of experience in SaaS renewals, account management, or customer success with a quota-carrying role. * Proven track record managing a renewal book of ...

Redwood Software

OR · On-site

Through its SaaS-first automation fabric-with AI embedded across the automation lifecycle-Redwood ... The Renewals Manager will work closely with internal teams, including Sales, Technical Account ...

Okta

Commercial Renewals Manager

Chicago, IL · On-site

$116K - $159K/yr

SaaS Experience: 3-5 years of experience in SaaS renewals, account management, sales, or an equivalent customer-facing, revenue-carrying role. * Negotiation Capability: Proven experience comfortably ...

Okta

Commercial Renewals Manager

Chicago, IL · Hybrid

SaaS Experience: 3-5 years of experience in SaaS renewals, account management, sales, or an equivalent customer-facing, revenue-carrying role. * Negotiation Capability: Proven experience comfortably ...

Hearst

Renewals Manager

Carmel, IN · On-site

The Renewals Manager is accountable for renewal strategy execution, contract administration ... Experience working in regulated healthcare, clinical data, or healthcare SaaS environments.

Hearst

Renewals Manager

Carmel, IN · On-site

The Renewals Manager is accountable for renewal strategy execution, contract administration ... Experience working in regulated healthcare, clinical data, or healthcare SaaS environments.

Hearst

Renewals Manager

Carmel, IN · On-site

The Renewals Manager is accountable for renewal strategy execution, contract administration ... Experience working in regulated healthcare, clinical data, or healthcare SaaS environments.

Redwood Software

Renewals Manager

Through its SaaS-first automation fabric-with AI embedded across the automation lifecycle-Redwood ... The Renewals Manager will work closely with internal teams, including Sales, Technical Account ...

Nasdaq

Renewals Manager

New York, NY · Hybrid

$98K - $181K/yr

Renewals Manager As a Renewals Manager reporting to the VP, Commercial Operations, you will own the ... Proven track record of meeting or exceeding renewal and expansion targets in a SaaS or technology ...

InvestorFlow

Customer Renewals Manager

Clark, NJ · On-site

$140K - $160K/yr

Deep understanding of SaaS pricing models, subscription lifecycle management and contracting processes * Proven track record of owning a renewal book of business and meeting or exceeding renewal rate ...

Hearst Television

Renewals Manager

Carmel, IN · On-site

The Renewals Manager is accountable for renewal strategy execution, contract administration ... Experience working in regulated healthcare, clinical data, or healthcare SaaS environments.

Hearst Newspapers

Renewals Manager

Indianapolis, IN · On-site

The Renewals Manager is accountable for renewal strategy execution, contract administration ... Experience working in regulated healthcare, clinical data, or healthcare SaaS environments.

Hearst

Renewals Manager

Indianapolis, IN · On-site

The Renewals Manager is accountable for renewal strategy execution, contract administration ... Experience working in regulated healthcare, clinical data, or healthcare SaaS environments.

Hearst

Renewals Manager

Carmel, IN

The Renewals Manager is accountable for renewal strategy execution, contract administration ... Experience working in regulated healthcare, clinical data, or healthcare SaaS environments.

Common Room

Renewals Manager

Have 3-6+ years of experience in Renewals, Account Management, Customer Success, or Sales roles in SaaS. * Have experience managing high-volume renewals in a Growth, SMB, or commercial segment. * Are ...

Hearst Health

Renewals Manager

Carmel, IN · On-site

The Renewals Manager is accountable for renewal strategy execution, contract administration ... Experience working in regulated healthcare, clinical data, or healthcare SaaS environments.

Hearst Newspapers

Renewals Manager

Indianapolis, IN · On-site

The Renewals Manager is accountable for renewal strategy execution, contract administration ... Experience working in regulated healthcare, clinical data, or healthcare SaaS environments.

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Saas Renewals Manager information

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How much do saas renewals manager jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for saas renewals manager in the United States is $38.69, according to ZipRecruiter salary data. Most workers in this role earn between $32.69 and $44.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by SaaS Renewals Managers and how can they be addressed?

SaaS Renewals Managers often encounter challenges such as managing high volumes of accounts, handling complex contract negotiations, and mitigating customer churn. Building strong relationships with customers and understanding their business needs can help proactively address renewal risks. Utilizing CRM tools and data analytics to track customer engagement and predict renewal likelihood also supports more effective prioritization and outreach. Collaboration with customer success and sales teams is essential for addressing product concerns and ensuring a seamless renewal process.

What is a SaaS Renewals Manager?

A SaaS Renewals Manager is a professional responsible for overseeing the renewal process of software-as-a-service (SaaS) subscriptions. Their main role is to engage with existing customers to ensure they continue their subscriptions, address any concerns, negotiate contract terms, and minimize customer churn. They often work closely with sales, customer success, and support teams to maximize customer satisfaction and retention. Effective SaaS Renewals Managers use data analysis and relationship-building skills to identify at-risk accounts and proactively manage the renewal pipeline.

What is the difference between Saas Renewals Manager vs Customer Success Manager?

AspectSaas Renewals ManagerCustomer Success Manager
Primary FocusRenewing subscriptions and minimizing churnEnsuring customer satisfaction and product adoption
Skills & CertificationsRenewal strategies, SaaS industry knowledge, CRM proficiencyCustomer relationship management, communication, onboarding skills
Work EnvironmentSales, account management, collaboration with sales teamsClient engagement, support, and onboarding teams

While both roles focus on customer retention, the Saas Renewals Manager primarily concentrates on renewing subscriptions and reducing churn, often working closely with sales teams. The Customer Success Manager emphasizes overall customer satisfaction, onboarding, and product adoption to foster long-term relationships. Understanding these differences helps organizations assign the right responsibilities and optimize customer lifecycle management.

What are the key skills and qualifications needed to thrive as a SaaS Renewals Manager, and why are they important?

To thrive as a SaaS Renewals Manager, you need expertise in account management, contract negotiation, and a strong understanding of SaaS business models, often supported by a degree in business or related fields. Familiarity with CRM systems like Salesforce, customer success platforms, and data analysis tools is typically required. Outstanding communication, relationship-building, and problem-solving skills help you engage clients and handle objections effectively. These abilities are critical to maximizing customer retention, minimizing churn, and ensuring recurring revenue growth for SaaS companies.
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Saas Renewals Manager jobs near you
Infographic showing various Saas Renewals Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $80,475 per year, or $38.7 per hour.

Renewals Manager

Conga

Boston, TX • On-site

Full-time

Re-posted 8 days ago

Job description

Job Title: Renewals Manager
Locations: US- Houston Tx, Boston, MA.
Reports to: (Sr. Director, Renewal Management)

A quick snapshot...
The Renewals Manager is responsible for owning the end-to-end renewal lifecycle for a defined portfolio of customers across the Americas. This role is critical to protecting and growing Conga's recurring revenue base by driving timely, high-quality renewals that align with both customer objectives and business goals.

Sitting at the intersection of Sales and Customer Success, the Renewal Manager proactively manages renewal risk, negotiates contract terms, and partners cross-functionally to deliver a seamless renewal experience. Success in this role is measured primarily by Gross Renewal Rate with Price Increase (GRRw/PI), Net Revenue Retention (NRR), and on-time renewal rate.


Why it's a big deal...  

Renewal Ownership & Pipeline Management

  • Own a portfolio of renewal accounts across the Americas, managing the full renewal cycle from initial outreach through signed contract.
  • Engage customers proactively 90-180 days prior to renewal to assess health, surface risks, and align on terms.
  • Maintain an accurate renewal forecast in Salesforce and Clari. Provide weekly pipeline updates to leadership.
  • Prioritize accounts by ARR at risk, customer health score, and days to renewal.

Negotiation & Contracting

  • Lead renewal negotiations with a focus on value realization, contract simplification, and mutual outcomes.
  • Structure renewal proposals that include multi-year options, price escalation clauses, and volume-based discounts.
  • Partner with Legal, Deal Desk, and Finance to resolve non-standard contract terms and approvals.
  • Ensure all renewal documentation is executed accurately and on time.

Risk Mitigation & Churn Prevention

  • Identify at-risk accounts early and develop mitigation strategies in partnership with Customer Success, Sales, Legal, Finance, and Product.
  • Escalate high-risk accounts appropriately, engaging executive sponsors and product teams as needed.
  • Track and report on churn drivers, renewal blockers, and win/loss trends.

Expansion & Growth

  • Identify upsell and cross-sell opportunities during the renewal motion and hand off to the appropriate Account Executive.
  • Collaborate with Customer Success Managers to align on account health and expansion readiness ahead of renewals.

Operational Excellence

  • Maintain clean and current data in Salesforce for all renewal opportunities, contacts, and activities.
  • Adhere to renewal process standards and use CPQ/CLM tooling to drive consistent, scalable execution.
  • Contribute to the continuous improvement of renewal playbooks, templates, and processes.

Here's what we're looking for...

  • 3-6+ years of experience in SaaS renewals, account management, or customer success with a quota-carrying role.
  • Proven track record managing a renewal book of business with ARR of $5M+.
  • Strong negotiation skills with experience handling contract terms, pricing, and multi-year structures.
  • Proficiency with Salesforce CRM and Clari; experience with CPQ or CLM tools is a plus.
  • Solid understanding of key renewal and retention metrics: GRR, NRR, ARR, churn rate, logo retention.
  • Excellent communication skills both written and verbal with the ability to engage C-suite stakeholders.
  • High degree of organization and ability to manage 100+ renewal accounts simultaneously.

Here's what will give you an edge...
This role will be evaluated on the following metrics:

  • Gross Renewal Rate with Price Increase (GRRw/PI), primary metric
  • Net Revenue Retention (NRR)
  • On-time renewal rate (100% of renewals closed on or before expiry)
  • Forecast accuracy (within 5% of committed renewal ARR)
  • Average days to close from initial outreach

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