ZipRecruiter

Log In

1

Senior Workforce Manager Jobs (NOW HIRING)

Selene Holdings

Sr. Workforce Management

Dallas, TX · On-site +1

The Senior Workforce Management Analyst assesses Contact Center staffing, identifies requirements and solutions to meet workforce objectives as well as providing real-time monitoring and amending ...

Selene Holdings

Sr. Workforce Management

Dallas, TX

The Senior Workforce Management Analyst assesses Contact Center staffing, identifies requirements and solutions to meet workforce objectives as well as providing real-time monitoring and amending ...

DSI Systems

... a Senior Workforce Analyst - Contact Center (RTA). PLEASE NOTE: THIS IS A UNITED STATES BASED ... sales management, marketing assistance, hardware logistic solutions, immersive training ...

Next Generation

$100K - $130K/yr

Job Title: Senior WorkForce Software Consultant (Configuration/Technical) Job Summary: Next ... Strong understanding of workforce management concepts including timekeeping, scheduling, and ...

next page

Showing results 1-20

People also search for

All JobsSenior Workforce Manager Jobs

Senior Workforce Manager information

What are the key skills and qualifications needed to thrive as a Senior Workforce Manager, and why are they important?

To thrive as a Senior Workforce Manager, you need expertise in workforce planning, data analysis, and resource forecasting, typically supported by a degree in business, HR, or a related field. Familiarity with workforce management software (such as Kronos or NICE), advanced Excel skills, and experience with scheduling systems are essential. Strong leadership, communication, and problem-solving abilities help foster team performance and drive process improvements. These skills ensure optimal staffing, cost efficiency, and high service levels in dynamic business environments.

How does a Senior Workforce Manager typically collaborate with other departments to optimize staffing levels?

A Senior Workforce Manager works closely with various departments, such as operations, human resources, and finance, to ensure staffing aligns with business needs. They analyze data from these teams to forecast demand and adjust schedules accordingly. Regular meetings with department heads help anticipate upcoming projects or seasonal fluctuations, enabling proactive workforce planning. This cross-functional collaboration is key to maintaining service levels while controlling labor costs.

What does a Senior Workforce Manager do?

A Senior Workforce Manager oversees the planning, forecasting, and management of staffing resources to ensure optimal productivity and efficiency within an organization. They analyze workforce data, develop strategies for scheduling and staffing, and collaborate with department leaders to meet business objectives. Additionally, they are responsible for implementing workforce management tools and processes, identifying trends, and recommending improvements. Their role is critical in balancing labor costs with service quality, especially in environments like call centers, retail, or large organizations.

What is the difference between Senior Workforce Manager vs Workforce Analyst?

AspectSenior Workforce ManagerWorkforce Analyst
Required CredentialsBachelor's degree, experience in workforce planning, leadership skillsBachelor's degree, data analysis skills, proficiency in workforce software
Work EnvironmentStrategic planning, team management, cross-department collaborationData analysis, reporting, process improvement
Employer & Industry UsageUsed in HR, operations, and large organizations for staffing strategiesCommon in HR analytics, staffing departments, and consulting firms

The Senior Workforce Manager focuses on strategic staffing, team leadership, and workforce planning, while the Workforce Analyst specializes in data analysis, reporting, and optimizing workforce metrics. Both roles are essential in HR and operations but differ in scope and responsibilities.

More about Senior Workforce Manager jobs
What cities are hiring for Senior Workforce Manager jobs? Cities with the most Senior Workforce Manager job openings:
What states have the most Senior Workforce Manager jobs? States with the most job openings for Senior Workforce Manager jobs include:
What job categories do people searching Senior Workforce Manager jobs look for? The top searched job categories for Senior Workforce Manager jobs are:
Senior Workforce Manager jobs near you
Infographic showing various Senior Workforce Manager job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 89% Full Time, 7% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Senior Workforce Software Integration Developer

Next Generation, Inc.

Remote

$100K - $130K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 12 days ago

Job description

Job Title:
Senior Workforce Software Integration Developer
Job Summary:
Next Generation, Inc, an Equal-Opportunity Employer, is seeking an experienced Senior Workforce Software Integration Developer with expertise in workforce management systems to join our team. The ideal candidate will have a strong background in integrating workforce software solutions, particularly in areas such as time and attendance, scheduling, payroll, and employee self-service. This role involves designing, developing, and maintaining complex integrations to support our workforce management system.
Job Responsibilities:
  • Develop and maintain integrations for workforce management software, particularly in time and attendance, scheduling, payroll, and employee self-service modules.
  • Design and implement integration solutions to streamline data flow between workforce management systems and other enterprise systems.
  • Collaborate with HR and IT teams to gather requirements and translate them into technical specifications.
  • Perform data analysis and validation to ensure accuracy and integrity of integrations.
  • Optimize and troubleshoot existing integrations to improve performance and reliability.
  • Provide technical support and training to end-users on integration usage.
  • Stay updated with the latest workforce management technologies and best practices in software integration.

Job Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 5+ years of experience in workforce software integration development.
  • Strong expertise in workforce management systems and their components.
  • Proficiency in integration technologies such as REST APIs, SOAP, and middleware platforms.
  • Experience with SQL, PL/SQL, and other database technologies.
  • Knowledge of workforce management data models and business processes.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and collaboration skills.

Preferred Skills:
  • Experience with other workforce management applications and modules.
  • Familiarity with Agile development methodologies.
  • Certification in workforce management technologies.

Job Benefits:
Competitive FTE salary range based on experience, education, and geographical location of $100,000 - $130,000 USD base. Benefits for full-time employees include:
  • Paid time off
  • Medical insurance
  • Dental plan
  • Vision plan
  • Life insurance
  • STD/LTD Disability
  • Paid holidays

Apply