The Senior Workforce Planning Specialist (Workforce Planning Coordinator II) is responsible for ... This role uses forecasting data, business trends, and workforce management tools to align staffing ...
The Senior Workforce Planning Specialist (Workforce Planning Coordinator II) is responsible for ... This role uses forecasting data, business trends, and workforce management tools to align staffing ...
Sr. Workforce Relations Specialist
$73K - $96K/yr
The Senior Employee and Labor Relations Specialist will promote retention and productivity by ... This position reports to the Manager of Workforce Relations. KNOWLEDGE, SKILLS & ABILITIES * Both ...
Sr. Workforce Relations Specialist
$73K - $96K/yr
The Senior Employee and Labor Relations Specialist will promote retention and productivity by ... This position reports to the Manager of Workforce Relations. KNOWLEDGE, SKILLS & ABILITIES * Both ...
Sr. Workforce Relations Specialist
Norfolk, VA · On-site
$73K - $96K/yr
The Senior Employee and Labor Relations Specialist will promote retention and productivity by ... This position reports to the Manager of Workforce Relations. KNOWLEDGE, SKILLS & ABILITIES * Both ...
Sr. Workforce Relations Specialist
Norfolk, VA · On-site
$73K - $96K/yr
The Senior Employee and Labor Relations Specialist will promote retention and productivity by ... This position reports to the Manager of Workforce Relations. KNOWLEDGE, SKILLS & ABILITIES * Both ...
Sr. Workforce Relations Specialist
Norfolk, VA · On-site
$73K - $96K/yr
The Senior Employee and Labor Relations Specialist will promote retention and productivity by ... This position reports to the Manager of Workforce Relations. KNOWLEDGE, SKILLS & ABILITIES * Both ...
Sr. Workforce Relations Specialist
Norfolk, VA · On-site
$73K - $96K/yr
The Senior Employee and Labor Relations Specialist will promote retention and productivity by ... This position reports to the Manager of Workforce Relations. KNOWLEDGE, SKILLS & ABILITIES * Both ...
Work you'll do As a Senior Consultant on the Contingent Workforce Management team, you will be responsible for: * Managing the end-to-end lifecycle of Statement of Work requests, including creation ...
Work you'll do As a Senior Consultant on the Contingent Workforce Management team, you will be responsible for: * Managing the end-to-end lifecycle of Statement of Work requests, including creation ...
KPMG is currently seeking a Senior Associate, Workforce Management-UKG to join our AdvisoryServices practice. Responsibilities: * Led end-to-end workstreams for UKG WorkforceManagement ...
KPMG is currently seeking a Senior Associate, Workforce Management-UKG to join our AdvisoryServices practice. Responsibilities: * Led end-to-end workstreams for UKG WorkforceManagement ...
Sr. Manager Workforce Development
Ashburn, VA · On-site
$113K - $170K/yr
TITLE: Sr. Manager Workforce Development Location: Ashburn, VA POSITION SUMMARY : The Senior Manager, Workforce Development, is responsible for designing, governing, and sustaining the workforce ...
Sr. Manager Workforce Development
Ashburn, VA · On-site
$113K - $170K/yr
TITLE: Sr. Manager Workforce Development Location: Ashburn, VA POSITION SUMMARY : The Senior Manager, Workforce Development, is responsible for designing, governing, and sustaining the workforce ...
Sr. Manager Workforce Development
$113K - $170K/yr
TITLE: Sr. Manager Workforce Development Location: Ashburn, VA POSITION SUMMARY : The Senior Manager, Workforce Development, is responsible for designing, governing, and sustaining the workforce ...
Sr. Manager Workforce Development
$113K - $170K/yr
TITLE: Sr. Manager Workforce Development Location: Ashburn, VA POSITION SUMMARY : The Senior Manager, Workforce Development, is responsible for designing, governing, and sustaining the workforce ...
... Manager, Workforce Management and support the day to day operations related to the Time and ... Senior Leadership and work with Store Ops Communications Team to assign tasks, communicate ...
... Manager, Workforce Management and support the day to day operations related to the Time and ... Senior Leadership and work with Store Ops Communications Team to assign tasks, communicate ...
... Manager, Workforce Management and support the day to day operations related to the Time and ... Senior Leadership and work with Store Ops Communications Team to assign tasks, communicate ...
... Manager, Workforce Management and support the day to day operations related to the Time and ... Senior Leadership and work with Store Ops Communications Team to assign tasks, communicate ...
Work you'll do As a Senior Manager on the Organization, Workforce & Change team, you will be responsible for: * Leading cross-functional teams to design workforce and organization strategies that ...
Work you'll do As a Senior Manager on the Organization, Workforce & Change team, you will be responsible for: * Leading cross-functional teams to design workforce and organization strategies that ...
Senior Manager, Workforce Planning & Reporting
$108K - $147K/yr
... of workforce planning, compensation analytics, and labor cost forecasting. The Senior Manager helps shape one of the company's largest cost categories by translating hiring plans, compensation ...
Senior Manager, Workforce Planning & Reporting
$108K - $147K/yr
... of workforce planning, compensation analytics, and labor cost forecasting. The Senior Manager helps shape one of the company's largest cost categories by translating hiring plans, compensation ...
Work you'll do As a Senior Manager on the Organization, Workforce & Change team, you will be responsible for: * Leading cross-functional teams to design workforce and organization strategies that ...
Work you'll do As a Senior Manager on the Organization, Workforce & Change team, you will be responsible for: * Leading cross-functional teams to design workforce and organization strategies that ...
Senior Manager, Workforce Planning & Reporting
Centreville, VA · On-site
$108K - $147K/yr
... of workforce planning, compensation analytics, and labor cost forecasting. The Senior Manager helps shape one of the company's largest cost categories by translating hiring plans, compensation ...
Senior Manager, Workforce Planning & Reporting
Centreville, VA · On-site
$108K - $147K/yr
... of workforce planning, compensation analytics, and labor cost forecasting. The Senior Manager helps shape one of the company's largest cost categories by translating hiring plans, compensation ...
Demonstrated experience as a senior resource defining systems strategy, overseeing the collection ... Client Management: Manage day to day interactions with executive clients and sponsors * Delivery:
Demonstrated experience as a senior resource defining systems strategy, overseeing the collection ... Client Management: Manage day to day interactions with executive clients and sponsors * Delivery:
Demonstrated experience as a senior resource defining systems strategy, overseeing the collection ... Client Management: Manage day to day interactions with executive clients and sponsors * Delivery:
Demonstrated experience as a senior resource defining systems strategy, overseeing the collection ... Client Management: Manage day to day interactions with executive clients and sponsors * Delivery:
Demonstrated ability to manage multiple projects in a fast-paced environment. * Ability to communicate complex workforce and industrial base issues clearly to senior leaders and stakeholders.
Demonstrated ability to manage multiple projects in a fast-paced environment. * Ability to communicate complex workforce and industrial base issues clearly to senior leaders and stakeholders.
Demonstrated experience as a senior resource defining systems strategy, overseeing the collection ... Client Management: Manage day to day interactions with executive clients and sponsors * Delivery:
Demonstrated experience as a senior resource defining systems strategy, overseeing the collection ... Client Management: Manage day to day interactions with executive clients and sponsors * Delivery:
Demonstrated experience as a senior resource defining systems strategy, overseeing the collection ... Client Management: Manage day to day interactions with executive clients and sponsors * Delivery:
Demonstrated experience as a senior resource defining systems strategy, overseeing the collection ... Client Management: Manage day to day interactions with executive clients and sponsors * Delivery:
Strategic Workforce & Management Analyst
Alexandria, VA · On-site
$100K - $124K/yr
The Strategic Workforce & Management Analyst will provide advanced facilitation, strategic ... Strong diplomatic and consultative skills with the ability to advise and influence senior leaders
Strategic Workforce & Management Analyst
Alexandria, VA · On-site
$100K - $124K/yr
The Strategic Workforce & Management Analyst will provide advanced facilitation, strategic ... Strong diplomatic and consultative skills with the ability to advise and influence senior leaders
Senior Workforce Manager information
What are the key skills and qualifications needed to thrive as a senior workforce manager?
To thrive as a Senior Workforce Manager, you need expertise in workforce planning, data analysis, and resource forecasting, typically supported by a degree in business, HR, or a related field. Familiarity with workforce management software (such as Kronos or NICE), advanced Excel skills, and experience with scheduling systems are essential. Strong leadership, communication, and problem-solving abilities help foster team performance and drive process improvements. These skills ensure optimal staffing, cost efficiency, and high service levels in dynamic business environments.
What does a senior workforce manager do?
A Senior Workforce Manager oversees the planning, forecasting, and management of staffing resources to ensure optimal productivity and efficiency within an organization. They analyze workforce data, develop strategies for scheduling and staffing, and collaborate with department leaders to meet business objectives. Additionally, they are responsible for implementing workforce management tools and processes, identifying trends, and recommending improvements. Their role is critical in balancing labor costs with service quality, especially in environments like call centers, retail, or large organizations.
How does a senior workforce manager typically collaborate with other departments to optimize staffing levels?
A Senior Workforce Manager works closely with various departments, such as operations, human resources, and finance, to ensure staffing aligns with business needs. They analyze data from these teams to forecast demand and adjust schedules accordingly. Regular meetings with department heads help anticipate upcoming projects or seasonal fluctuations, enabling proactive workforce planning. This cross-functional collaboration is key to maintaining service levels while controlling labor costs.
What is the difference between Senior Workforce Manager vs Workforce Analyst?
| Aspect | Senior Workforce Manager | Workforce Analyst |
|---|---|---|
| Required Credentials | Bachelor's degree, experience in workforce planning, leadership skills | Bachelor's degree, data analysis skills, proficiency in workforce software |
| Work Environment | Strategic planning, team management, cross-department collaboration | Data analysis, reporting, process improvement |
| Employer & Industry Usage | Used in HR, operations, and large organizations for staffing strategies | Common in HR analytics, staffing departments, and consulting firms |
The Senior Workforce Manager focuses on strategic staffing, team leadership, and workforce planning, while the Workforce Analyst specializes in data analysis, reporting, and optimizing workforce metrics. Both roles are essential in HR and operations but differ in scope and responsibilities.
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Job description
This position is hybrid, working in the office 3 days a week, and working from home 2 days a week.
The Senior Workforce Planning Specialist (Workforce Planning Coordinator II) is responsible for developing, maintaining, and optimizing staff schedules to ensure the organization meets service level objectives while maximizing efficiency. This role uses forecasting data, business trends, and workforce management tools to align staffing with demand, minimize costs, and support operational performance.
Key Responsibilities:
Qualifications:
Key Competencies:
PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
#LI-Hybrid
The Senior Workforce Planning Specialist (Workforce Planning Coordinator II) is responsible for developing, maintaining, and optimizing staff schedules to ensure the organization meets service level objectives while maximizing efficiency. This role uses forecasting data, business trends, and workforce management tools to align staffing with demand, minimize costs, and support operational performance.
Key Responsibilities:
- Updates daily exceptions to the shift schedules in a real time mode into the scheduling system, inclusive of sick and unscheduled time off, tardies and other necessary exceptions during the business day as directed by management.
- Continuously monitors incoming call volumes, real time adherence and all offline activities (ie. ACW, AUX and time logged off) to determine an associate's availability. Reports the information to the Workforce Manager and/or leadership as necessary.
- Prepares various reports (ie adherence, daily operating reports, call etc.) for the leadership team according to scheduled timeframes to assist them with the daily and future achievement service level objectives.
- Create and maintain accurate agent schedules based on forecasted demand and business requirements
- Optimize schedules to meet service level agreements (SLAs), occupancy, and productivity targets
- Manage schedule adjustments including shift swaps, time-off requests, and real-time changes
- Collaborate with forecasting and real-time teams to ensure alignment across WFM functions
- Analyze scheduling effectiveness and recommend improvements to increase efficiency
- Ensure compliance with labor laws, company policies, and contractual obligations
- Monitor schedule adherence trends and provide insights to leadership
- Support capacity planning by identifying gaps in staffing and proposing solutions
- Maintain data integrity within workforce management systems
- Generate reports and dashboards on scheduling performance metrics
Qualifications:
- 2+ years of experience in Workforce Management, scheduling, or call center operations
- Strong analytical and problem-solving skills
- Proficiency in WFM tools (e.g., Genesys Cloud, NICE, Verint, or similar platforms)
- Advanced Excel skills (pivot tables, formulas, data analysis)
- Strong attention to detail and organizational skills
- Ability to work in a fast-paced, dynamic environment
Key Competencies:
- Analytical thinking and data interpretation
- Time management and prioritization
- Communication and cross-functional collaboration
- Adaptability and decision-making under pressure
- Continuous improvement mindset
PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
- Bachelor's degree in Business, Finance, Statistics, or related field (or equivalent experience)
- GenCloud and Salesforce experience
#LI-Hybrid
About ADP
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We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE® Magazine, and recognized by DiversityInc® as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.
Industry
Recruiting and staffing services
Company size
10,000+ Employees
Headquarters location
Roseland, NJ, US
Year founded
1949