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Senior Workforce Manager Jobs in Texas (NOW HIRING)

Selene Holdings

Sr. Workforce Management

Dallas, TX · On-site +1

The Senior Workforce Management Analyst assesses Contact Center staffing, identifies requirements and solutions to meet workforce objectives as well as providing real-time monitoring and amending ...

Selene Holdings

Sr. Workforce Management

Dallas, TX

The Senior Workforce Management Analyst assesses Contact Center staffing, identifies requirements and solutions to meet workforce objectives as well as providing real-time monitoring and amending ...

Tstc

The Senior Workforce Trainer is an instructor for Accelerated Training Solutions for an advanced or ... and managers. Maintain accurate documentation, including attendance, grades, evaluations, and ...

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USAA

Workforce Management Analyst Senior

San Antonio, TX · Hybrid

$79K - $105K/yr

The Opportunity We are seeking a dedicated Workforce Management Analyst Senior to support the operational performance of the IT Service Desk and Internal Workforce Support organization through ...

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Senior Workforce Manager information

What are the key skills and qualifications needed to thrive as a senior workforce manager?

To thrive as a Senior Workforce Manager, you need expertise in workforce planning, data analysis, and resource forecasting, typically supported by a degree in business, HR, or a related field. Familiarity with workforce management software (such as Kronos or NICE), advanced Excel skills, and experience with scheduling systems are essential. Strong leadership, communication, and problem-solving abilities help foster team performance and drive process improvements. These skills ensure optimal staffing, cost efficiency, and high service levels in dynamic business environments.

What does a senior workforce manager do?

A Senior Workforce Manager oversees the planning, forecasting, and management of staffing resources to ensure optimal productivity and efficiency within an organization. They analyze workforce data, develop strategies for scheduling and staffing, and collaborate with department leaders to meet business objectives. Additionally, they are responsible for implementing workforce management tools and processes, identifying trends, and recommending improvements. Their role is critical in balancing labor costs with service quality, especially in environments like call centers, retail, or large organizations.

How does a senior workforce manager typically collaborate with other departments to optimize staffing levels?

A Senior Workforce Manager works closely with various departments, such as operations, human resources, and finance, to ensure staffing aligns with business needs. They analyze data from these teams to forecast demand and adjust schedules accordingly. Regular meetings with department heads help anticipate upcoming projects or seasonal fluctuations, enabling proactive workforce planning. This cross-functional collaboration is key to maintaining service levels while controlling labor costs.

What is the difference between Senior Workforce Manager vs Workforce Analyst?

AspectSenior Workforce ManagerWorkforce Analyst
Required CredentialsBachelor's degree, experience in workforce planning, leadership skillsBachelor's degree, data analysis skills, proficiency in workforce software
Work EnvironmentStrategic planning, team management, cross-department collaborationData analysis, reporting, process improvement
Employer & Industry UsageUsed in HR, operations, and large organizations for staffing strategiesCommon in HR analytics, staffing departments, and consulting firms

The Senior Workforce Manager focuses on strategic staffing, team leadership, and workforce planning, while the Workforce Analyst specializes in data analysis, reporting, and optimizing workforce metrics. Both roles are essential in HR and operations but differ in scope and responsibilities.

What are popular job titles related to Senior Workforce Manager jobs in Texas? For Senior Workforce Manager jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Senior Workforce Manager jobs in Texas look for? The top searched job categories for Senior Workforce Manager jobs in Texas are:
What cities in Texas are hiring for Senior Workforce Manager jobs? Cities in Texas with the most Senior Workforce Manager job openings:
Senior Workforce Manager jobs near you
Infographic showing various Senior Workforce Manager job openings in Texas as of July 2026, with employment types broken down into 100% Full Time. Highlights an 69% In-person, 6% Hybrid, and 25% Remote job distribution.

Sr. Workforce Management

Selene Holdings

Dallas, TX • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!
The Senior Workforce Management Analyst assesses Contact Center staffing, identifies requirements and solutions to meet workforce objectives as well as providing real-time monitoring and amending schedules as needed. Provides analysis of talent and staffing needs based on strategic planning at the enterprise level by applying advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making.
This role will be integral in ensuring the Contact Center meets its goals for handling customer calls in a timely manner. Work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.
Essential Duties and Responsibilities: include the following. Other duties may be assigned.
  • Create short-term forecasts to be used for determining scheduling of shifts, breaks, lunches, overtime, or time off.
  • Create long-term forecasts to be used for staff planning.
  • Develop knowledge of call routing systems to ensure schedules match call arrival patterns.
  • Identify optimal schedules for projected hiring and execute shift bidding process.
  • Maintain compliance with any regulations, rules, or agreements that affect scheduling of personnel.
  • Develop and maintain vacation and other time off planning and utilization. Maintain accurate records of PTO requests including but not limited to daily attendance and tardiness.
  • Identify critical intervals and provide solutions to ensure sufficient staffing.
  • Plan for team meetings, training, coaching, and other off-phone tasks.
  • Work with individual requests for schedule changes for future weeks, balancing center needs and agent needs.
  • Enter daily absences, exceptions, and other schedule changes, and reforecast within the day if the accuracy of the short-term forecast is in question.
  • Create and retain strong relationships with the operational leaders and agents, collaborating effectively to identify opportunities for improvement in both efficiency and agent satisfaction.
  • Communicate daily summary of forecasted service levels and staffing needs, working with operations leadership to make changes as necessary.
  • Provides recommendations for procedural changes and improvements as they pertain to the department.
  • Clearly communicates strategies to team members and other stakeholders.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The qualified candidate must have:
  • Minimum of three years of experience working in a Contact Center environment.
  • Experience with Alvaria WFO.
  • Ability to utilize time management efficiently.
  • Maintains high degree of confidentiality.
  • Excellent attention to detail.
  • Experience in a geographically dispersed organization.
  • Proven ability to solve problems creatively.
  • Ability to multi-task and consistently meet multiple deadlines.
  • Strong verbal and written communication skills.
  • Ability to work in a team environment.
  • Strong customer-service orientation.
  • Ability to use good judgment.
Why Selene?
Benefits
Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:
  • Paid Time Off (PTO)
  • Medical, Dental &Vision
  • Employee Assistance Program
  • Flexible Spending Account
  • Health Savings Account
  • Paid Holidays
  • Company paid Life Insurance
  • Matching 401(k) Plan

The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.
Privacy Policy - Selene (seleneadvantage.com)

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