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Wfm Coach Jobs (NOW HIRING)

Komatsu

IT Manager, WFM/HCM

Chicago, IL · On-site

Lead, develop, coach, and mentor a team of functional and technical analysts responsible for supporting UKG WFM and HCM applications. * Oversee the day-to-day configuration, troubleshooting ...

Komatsu Mining Corp.

IT Manager, WFM/HCM

Chicago, IL · On-site

$140 - $170/hr

Lead, develop, coach, and mentor a team of functional and technical analysts responsible for supporting UKG WFM and HCM applications. * Oversee the day-to-day configuration, troubleshooting ...

Wellpath

WFM Specialist I

Franklin, TN · On-site

$22.75 - $30.75/hr

Employee Assistance Program (EAP) including free counseling and health coaching * Company paid life ... How you make a difference As a WFM Specialist I at Wellpath, you will hold a pivotal position in ...

MHI

UKG WFM Senior Analyst

Lake Mary, FL · On-site

$76K - $101K/yr

Lead, coach, mentor, and develop a team of WFM system analysts. * Understand, communicate, and reinforce best standard business practices, concepts, and methodology. * Travel up to 5% within the ...

Ross

Senior Director, IT (Transportation & WFM)

Dublin, CA · On-site

$158K - $297K/yr

The Senior Director, IT (Transportation & WFM) is a strategic technology leader responsible for ... mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a ...

Aura

Director, Workforce Management

$120K - $140K/yr

WFM Team & Systems * Lead a WFM team of four covering scheduling, real-time management, and WFM ... Excellent leadership, coaching, and team development abilities. * Strong ability to prioritize and ...

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Wfm Coach information

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How much do wfm coach jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for wfm coach in the United States is $22.44, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.52 per hour, depending on experience, location, and employer.

What is a WFM coach?

WFM Coaches, or Workforce Management Coaches, are professionals who guide and support teams in optimizing workforce planning, scheduling, and operational efficiency. They often work in contact centers or service industries, helping staff understand and implement best practices for forecasting, scheduling, and adherence to service level agreements. WFM Coaches also provide training, feedback, and performance analysis to ensure teams meet organizational goals. Their role is pivotal in balancing staffing needs with customer demand, improving productivity, and enhancing employee engagement.

How does a WFM coach typically collaborate with operations and frontline teams to improve workforce management outcomes?

A WFM Coach works closely with operations leaders and frontline staff to identify areas for improvement in scheduling, forecasting, and adherence to workforce plans. They often facilitate training sessions, provide real-time feedback, and analyze performance metrics to support both individual and team development. Regular meetings and open communication channels are established to ensure alignment on goals, address challenges, and share best practices. This collaborative approach helps drive efficiency, optimize staffing, and enhance customer service across the organization.

What are the key skills and qualifications needed to thrive as a WFM coach, and why are they important?

To thrive as a WFM (Workforce Management) Coach, you need a solid understanding of workforce planning, forecasting, and scheduling, often supported by experience in contact center operations or a related field. Proficiency with WFM software such as NICE IEX, Verint, or Genesys, as well as knowledge of reporting and analytics tools, is typically required. Outstanding communication, coaching, and problem-solving skills help drive team performance and foster continuous improvement. These skills ensure effective resource utilization, optimized service levels, and the professional development of workforce management teams.

What is the difference between Wfm Coach vs Workforce Analyst?

AspectWfm CoachWorkforce Analyst
CredentialsTypically requires workforce management certifications, experience with scheduling toolsOften requires data analysis or business intelligence certifications, proficiency in analytics software
Work EnvironmentCollaborates closely with operations teams, focuses on coaching and process improvementAnalyzes data to forecast staffing needs, supports strategic decision-making
Employer & Industry UsageCommon in call centers, customer service, and contact centersUsed across various industries including retail, finance, and healthcare

While both roles involve workforce planning, a Wfm Coach primarily focuses on coaching teams and implementing scheduling strategies, whereas a Workforce Analyst emphasizes data analysis and forecasting to inform staffing decisions.

How do I get into a Wfm Coach career?

To become a WFM (Workforce Management) Coach, candidates typically need experience in workforce management, scheduling, or call center operations, along with strong analytical and communication skills. Relevant certifications, such as those in workforce planning or operational management, can enhance prospects. Entry often involves roles in customer service or operations before advancing to a coaching or WFM position.

Is Wfm coach a good career?

A WFM (Workforce Management) Coach is responsible for optimizing staffing, scheduling, and forecasting in contact centers or similar environments. The role often requires strong analytical skills, knowledge of workforce management tools, and the ability to communicate effectively. It can be a stable career path with opportunities for advancement in operations or management roles.

Is a Wfm Coach a stressful job?

A Wfm Coach role involves managing workforce planning and scheduling, which can be stressful during periods of high call volume or staffing challenges. The job requires strong organizational skills and the ability to adapt to changing priorities, but stress levels vary depending on workload and support systems in place.
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Wfm Coach jobs near you
Infographic showing various Wfm Coach job openings in the United States as of August 2026, with employment types broken down into 44% Full Time, 55% Part Time, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $46,678 per year, or $22.4 per hour.

IT Manager, WFM/HCM

Komatsu

Chicago, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

IT Manager, WFM/HCM
Posting Start Date: 8/14/26
Job Location (Short): Chicago, Illinois, USA, 60631 | Milwaukee, Wisconsin, USA, 53204-2941
Requisition ID: 36222
Onsite or Remote: Onsite Position
Join Komatsu and Be Part of Something Big!
Job Overview
The IT Manager, WFM/HCM is responsible for leading a team of functional and technical analysts supporting UKG Workforce Management (WFM) and Human Capital Management (HCM) applications across Komatsu North America organizations. This role provides leadership for the configuration, support, enhancement, integration, and ongoing optimization of critical HR technology solutions.
This role will also partner closely with HR Operations, HRIS, local workforce management teams, IT, and business leadership to ensure systems effectively support timekeeping, scheduling, attendance, accruals, pay policies, labor postings, HCM functionality, Integration to ERP systems and related business processes. This position will also oversee projects, resource and capacity planning, testing, deployments, documentation, and system enhancements while ensuring solutions meet business, audit, and global support requirements.
This individual will serve as a key technology partner to HR leadership and will be responsible for developing a high-performing team, managing vendor relationships, and driving reliable and effective delivery of WFM and HCM solutions.
Key Job Responsibilities
  • Lead, develop, coach, and mentor a team of functional and technical analysts responsible for supporting UKG WFM and HCM applications.
  • Oversee the day-to-day configuration, troubleshooting, reporting, interfaces, testing, patches, minor releases, and ongoing support of UKG WFM and related HR applications.
  • Partner with HR Operations, HRIS, local WFM teams, and other business stakeholders to understand requirements and provide timely, knowledgeable, and effective technology solutions.
  • Ensure time and labor and HR operational requirements are supported across timekeeping, scheduling, attendance, accruals, pay policies, SuccessFactors integrations, and HCM functionality.
  • Manage project plans, resource and capacity planning, testing, deployment, and documentation for WFM and HCM initiatives.
  • Lead the development and implementation of business requirements, including oversight of requirements documentation, solution development, testing, and deployment.
  • Manage complex technology projects, including application development, system implementations, enhancements, upgrades, and package rollouts.
  • Support initiatives such as onboarding new affiliates to UKG WFM, implementing new WFM modules, enhancing existing WFM functionality, upgrading UKG WFM, and implementing or enhancing other HR applications.
  • Partner directly with business leaders to define, scope, and implement technology solutions aligned with business priorities and initiatives.
  • Build strong partnerships with HR leadership and maintain alignment between HR technology capabilities and organizational needs.
  • Work closely with AMS partners, UKG, and other technology providers to ensure successful project and support delivery.
  • Manage relationships with external vendors, contractors, and consultants to supplement internal capabilities and support system initiatives.
  • Collaborate across IT, including developers, analysts, and other technology teams, on integrations, system modifications, new development, issue resolution, and deployments.
  • Manage budgetary spend across projects and applicable accounts as needed.
  • Communicate effectively with stakeholders at all levels of the organization, including senior and executive leadership, regarding technology solutions, requirements, projects, and system capabilities.
  • Support user training, change management, and issue resolution to drive successful adoption and use of WFM and HCM solutions.

Qualifications/Requirements
  • Bachelor's degree in Information Technology, Information Science, or a related field.
  • 8-10 years of experience and knowledge of UKG Workforce Management (WFM) business processes, including timekeeping, scheduling, attendance, and accruals.
  • 3+ years of experience working with SuccessFactors modules.
  • 5+ years of experience working with SAP HCM modules.
  • Strong people management experience with demonstrated ability to develop, coach, and mentor functional and technical team members.
  • Previous experience planning and executing large, complex technology projects.
  • Experience working with business stakeholders to gather requirements, define solutions, and translate business needs into technical capabilities.
  • Demonstrated ability to manage vendor, consultant, and technology partner relationships.
  • Strong written and verbal communication skills, with the ability to explain technical processes and concepts to non-technical audiences.
  • Ability to communicate and build effective relationships with individuals at all levels of an organization, including executive leadership.
  • Strong presentation and change management skills.
  • Ability to work effectively both independently and in a collaborative team environment.
  • Demonstrated ability to establish, build, and maintain strong cross-functional relationships.

Additional Information
Hiring Range
At Komatsu, your base pay is one part of your total compensation package. This role pays $140,000-$170,000. The actual offer will consider a wide range of factors, including experience and location.
Company Benefits
Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.
  • Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
  • 401k and/or employee savings programs
  • Employee time off (vacation and designated holidays)
  • Employee and family assistance programs
  • Disability benefits
  • Life insurance
  • Employee learning and development programs

Diversity & Inclusion Commitment
At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.
Company Information
Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company's founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com.
EEO Statement
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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