ZipRecruiter

Log In

1

Wfm Coach Jobs (NOW HIRING)

Upgrade

Director, Workforce Management

Phoenix, AZ

Lead and develop the WFM team, establishing clear expectations, coaching structures, and a proactive, data-driven culture * Define clear scope boundaries between WFM and adjacent teams to ensure ...

Hagerty

OR · On-site

... and coaching. * Enthusiastic self-starter with a strong curiosity and desire to grow, learn and ... WFM experience is required. Other things to note * This role can be worked from any U.S. location.

Five9

Product Management Director - Workforce Engagement

$238K - $249K/yr

... analysis, coaching recommendations, and continuous improvement * Design and oversee the development of core WFM capabilities including workforce forecasting, multi-skill scheduling, intraday ...

Five9

OR · On-site

$232K - $243K/yr

... analysis, coaching recommendations, and continuous improvement * Design and oversee the development of core WFM capabilities including workforce forecasting, multi-skill scheduling, intraday ...

IntouchCX

Director, Workforce Management

Las Vegas, NV · On-site

$125K - $132K/yr

Deep knowledge of WFM platforms and processes is essential for serving as the primary team mentor. * Behavioral competencies such as coaching ability, establishment of good interpersonal relations ...

Ross

Senior Director, IT (Transportation & WFM)

Dublin, CA · On-site

$158K - $297K/yr

The Senior Director, IT (Transportation & WFM) is a strategic technology leader responsible for ... mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a ...

FirstCash

Workforce Management Analyst

Coppell, TX · On-site

... coaching and training outcomes. • Responsible for the data integrity of WFM system (or comparable WFM tools) to ensure accuracy of schedules, real-time adherence, agent profiles, and reporting data ...

next page

Showing results 1-20

All JobsWfm Coach Jobs

Wfm Coach information

See salary details

$10

$22

$34

How much do wfm coach jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for wfm coach in the United States is $22.44, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.52 per hour, depending on experience, location, and employer.

How does a WFM Coach typically collaborate with operations and frontline teams to improve workforce management outcomes?

A WFM Coach works closely with operations leaders and frontline staff to identify areas for improvement in scheduling, forecasting, and adherence to workforce plans. They often facilitate training sessions, provide real-time feedback, and analyze performance metrics to support both individual and team development. Regular meetings and open communication channels are established to ensure alignment on goals, address challenges, and share best practices. This collaborative approach helps drive efficiency, optimize staffing, and enhance customer service across the organization.

What are WFM Coaches?

WFM Coaches, or Workforce Management Coaches, are professionals who guide and support teams in optimizing workforce planning, scheduling, and operational efficiency. They often work in contact centers or service industries, helping staff understand and implement best practices for forecasting, scheduling, and adherence to service level agreements. WFM Coaches also provide training, feedback, and performance analysis to ensure teams meet organizational goals. Their role is pivotal in balancing staffing needs with customer demand, improving productivity, and enhancing employee engagement.

What is the difference between Wfm Coach vs Workforce Analyst?

AspectWfm CoachWorkforce Analyst
CredentialsTypically requires workforce management certifications, experience with scheduling toolsOften requires data analysis or business intelligence certifications, proficiency in analytics software
Work EnvironmentCollaborates closely with operations teams, focuses on coaching and process improvementAnalyzes data to forecast staffing needs, supports strategic decision-making
Employer & Industry UsageCommon in call centers, customer service, and contact centersUsed across various industries including retail, finance, and healthcare

While both roles involve workforce planning, a Wfm Coach primarily focuses on coaching teams and implementing scheduling strategies, whereas a Workforce Analyst emphasizes data analysis and forecasting to inform staffing decisions.

What are the key skills and qualifications needed to thrive as a WFM Coach, and why are they important?

To thrive as a WFM (Workforce Management) Coach, you need a solid understanding of workforce planning, forecasting, and scheduling, often supported by experience in contact center operations or a related field. Proficiency with WFM software such as NICE IEX, Verint, or Genesys, as well as knowledge of reporting and analytics tools, is typically required. Outstanding communication, coaching, and problem-solving skills help drive team performance and foster continuous improvement. These skills ensure effective resource utilization, optimized service levels, and the professional development of workforce management teams.
More about Wfm Coach jobs
What cities are hiring for Wfm Coach jobs? Cities with the most Wfm Coach job openings:
What states have the most Wfm Coach jobs? States with the most job openings for Wfm Coach jobs include:
What job categories do people searching Wfm Coach jobs look for? The top searched job categories for Wfm Coach jobs are:
Wfm Coach jobs near you
Infographic showing various Wfm Coach job openings in the United States as of May 2026, with employment types broken down into 5% As Needed, 23% Full Time, 18% Part Time, 14% Temporary, 36% Contract, and 4% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $46,678 per year, or $22.4 per hour.

Senior UKG WFM System Consultant

Align HCM

Saint Petersburg, FL • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Align HCM is looking for an experienced Senior UKG WFM System Consultant to join our practice. In this senior-level role, you will serve as a credible lead on client engagements, guiding organizations through the end-to-end implementation of UKG Pro Workforce Management (WFM) and migrations from UKG Time and Attendance (UTA) module. You will bring deep product expertise, a trusted advisor presence, and a genuine commitment to coaching and developing those around you, all while consistently delivering high-quality outcomes for clients.
Primary Duties and Key Responsibilities
  • Lead clients through end-to-end UKG Pro WFM projects and UTA migrations, spanning requirements gathering, gap analysis, solution design, configuration, testing, rollout, and post-go-live support.
  • Serve as a credible senior presence on engagements, acting as a trusted advisor who models best practices in client relationship management and professional consulting.
  • Configure and validate complex WFM and UTA rules, including timekeeping policies, accrual plans, scheduling rules, pay code mappings, and workforce data integrations.
  • Lead client-facing meetings and working sessions professionally, facilitating productive dialogue and driving decisions through structured problem-solving.
  • Mentor and coach junior and intermediate consultants, helping them grow their product knowledge, consulting skills, and delivery quality.
  • Create and maintain requirements documentation, functional design specifications, data mapping documents, test plans, and project plans.
  • Manage multiple client engagements concurrently, accurately tracking and forecasting hours and proactively managing utilization and KPIs.
  • Collaborate effectively with internal project teams and client stakeholders at all levels, building strong and lasting partnerships.
  • Provide best-practice recommendations to clients, drawing on broad WFM and UTA domain expertise to guide configuration decisions and change management strategies.

Required Qualifications
  • Minimum of 7 years of experience implementing Time & Attendance and Workforce Management solutions, with at least 5 years of hands-on UKG Pro WFM (formerly Dimensions) and/or UKG UTA experience.
  • Demonstrated expertise across the full UKG WFM and UTA configuration scope, including timekeeping, accruals, scheduling, pay rule design, and workforce data management.
  • Strong understanding of WFM implementation methodology and the ability to independently lead a project from kickoff through go-live with minimal supervision.
  • Proven ability to serve as a trusted advisor to clients, navigating complex stakeholder dynamics, difficult conversations, and competing priorities with professionalism and composure.
  • Strong analytical and problem-solving skills, with the ability to coach others through complex configuration and client challenges.
  • Excellent communication skills, both written and verbal, with demonstrated ability to present confidently to senior client audiences and lead meetings at all levels.
  • Active UKG Pro WFM certification(s), or commitment to achieving certification within a defined onboarding period.
  • Solution-oriented approach with a proactive, "make it happen" attitude and the ability to work effectively through ambiguity and competing priorities.
  • Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field; or equivalent professional experience.

Why Align HCM?
  • Impact: Help organizations simplify pay and HR processes for thousands of employees.
  • Growth: Continuous learning opportunities and the chance to deepen your UKG / Dayforce expertise.
  • Flexibility: Remote-first culture with the tools and support you need to succeed from anywhere.
  • Collaboration: Work with a team of experienced consultants who genuinely enjoy solving problems together.
  • Variety: Every client is different-no two implementations are the same.

Benefits:
Align HCM provides professional development, ongoing training, and benefits to our outstanding remote team:
  • Base Salary plus Incentive Pay
  • Medical, Dental, Vision
  • Life Insurance & Disability Coverages
  • Health Savings Account
  • 401k Match Program
  • Unlimited Vacation Time

Schedule:
This position follows US Eastern Time business hours, Monday through Friday.
Location:
Remote (US, Canada)
Align HCM is an Equal Opportunity Employer.
We celebrate the diverse backgrounds and perspectives of our Aligners and are committed to fostering a culture of diversity, equity, inclusion, and belonging. Employment decisions at Align HCM are made without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical or mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, or any other characteristic that makes our people unique.
We believe diversity fuels innovation and helps create a workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work. If you're excited about this role but don't meet every qualification, we still encourage you to apply.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Apply